level up your people ops with onboarding
TRANSCRIPT
Level Up Your People Ops with Onboarding
Kristen Gallagher
Hello!
I’m Kristen.@kristenmaeve // @edifyedu
(and that’s my dog, Dash!)
AGENDA FOR TONIGHT
● What you need to have in place before a new team member starts
● How to create a basic onboarding plan
● How to continuously update your onboarding plan for new hires
What You Need, When You Need ItJust like it sounds.
1-5 Employees
WHAT YOU NEED NOW
HR Advisor or Admin
Employee Handbook
New Hire Process
Payroll System
Job Descriptions
Compliance Posters
5-10 Employees
WHAT YOU NEED NOW
HR Advisor or Admin
Mission/Vision/Values/Culture
Compensation Plan
Employee Benefits
Performance Management
Paid Time Off Program
Recruiting
11-20 Employees
WHAT YOU NEED NOW
Outsourced HR
-or-
HR Advisor with Internal Resource
Employee Engagement
Leadership Development
Employee Relations
21-50 Employees
WHAT YOU NEED NOW
Outsourced HR
-or-
Full-Time HR
Organizational Plan
Change Management
Employee Development
Onboarding 101No stress: just easy onboarding!
Ever heard of throwing someone in the deep end?
“
Diving into the deep end is shorthand for “I didn’t have time to fill up the pool, so I hope you can fly.”
WHY DOES THE DEEP END EXIST?
Lack of TimeFast Growth
Lack of Knowledge*
“
dealing with a lack of knowledge
*explicit
DEEP ENDS EXIST BECAUSE WE DON’T KNOW HOW TO AVOID THEM.It’s hard to make the time to develop an onboarding process.
It’s also hard to prioritize it when there are (ahem) “products” to build.
It’s also true that you’re busy running your business, and it’s difficult to turn tacit knowledge into explicit knowledge.
TACIT → EXPLICIT
What You Do That You Don’t
Think About
What You Do That Makes You
Good at Your Job
What Keeps You Up at Night
“then, write those things down and put them somewhere easy to find.
“
Build tangible outcomes:1. Your Checklist2. Day 1 Agenda3. 30 Day Onboarding Plan4. Pretend: HR + IT + Facilities Integration
THE HOW IS KEY, TOO
Genuine Interest
Actually care.
Use Their Name
They’re a person. Not a fungible resource.
Anticipate Needs
What might a newbie need to feel comfortable?
Actually Listen
Can you *really* hear them?
They’re Important
Make them feel valued (and not stupid).
Show Culture
Don’t leave it up to chance.
MVP Onboarding
Let’s try it out!
