You took a snapshot Now what?Life after LibQUAL+TM

Presented by Olga Koz

InterpretationSynthesisActionPresentation

The purpose, the perspective, applicability, and limitations

What is in the picture?

Input metric

Process metrics

Output metrics Outcom

e metrics

Performance metrics

LibQual

Environment

evaluation

Interpretation of raw data

Interpretation

• Identify service gaps/gap analysis• Relationship

between a few variables within LibQual: space/ e-resources use

Synthesis

• Relationship between LibQual metrics and other metrics (input, output, process, outcomes)

• Benchmarking• Prediction & trend metrics:

latitudinal comparison of surveys

Action

• Easy to fix problems• Balanced Scorecard• Evidence – based planning• Targeted assessment

(causation, asking more questions)

Presentation

UMASS Dashboard based on Tableau software

North Carolina State U.