Licensing Practices Survey

19 Counties ParticipatedBentonChelanClarkColumbiaCowlitzDouglasGrantGrays HarborIslandJefferson CountyLincolnMason CountyOkanoganPacificPierce San JuanSkagit SnohomishThurston

And the winner is …..

Thank you for participating!

Annex Offices/SubagentsTwo counties have annexes: Benton = 2 Pacific = 1

Number of subagents by county:

Adams 1

Asotin 1

Benton 1

Chelan 3

Clallam 2

Clark 9

Columbia 0

Cowlitz 2

Douglas 1

Ferry 0

Franklin 2

Garfield 0

Grant 2

Grays Harbor 2

Island 3

Jefferson 0

King 21

Kitsap 5

Kittitas 1

Klickitat 1

Lewis 4

Lincoln 1

Mason 2

Okanogan 4

Pacific 0

Pend Oreille 1

Pierce 10

San Juan 0

Skagit 5

Skamania 0

Snohomish 16

Spokane 9

Stevens 3

Thurston 8

Wahkiakum 0

Walla Walla 0

Whatcom 6

Whitman 2

Yakima 6

Hours of Operation8:30am-4:30pm 14 counties8:00am-5:00pm 4 counties9:00am-4:00pm 4 counties9:00am-5:00pm 3 counties8:00am-4:00pm 2 counties8:00am-4:30pm 2 counties9:00am-3:30pm 2 counties9:00am-4:30pm 2 counties8:30am-5:00pm 1 county8:30am-4:00pm 1 county (8:30-1 F)9:00am-5:00pm 1 county (9-4 F)7:30am-5:15pm 1 county (M-Th)7:30am-5:30pm 1 county (7:30-1 F)10am-4:00pm 1 county

Closed during lunch: 5 counties

14 of 19 = some hours closed to public

License Plate Poker

Would you like to play a game?

Who has the best poker hand?

Workstations

San Juan 2

Lincoln 2

Columbia 2

Pacific 2

Grays Harbor 2

Douglas 2

Grant 2

Okanogan 3

Jefferson 3

Island 4

Mason 4

Chelan 5

Skagit 5

Cowlitz 6

Thurston 7

Snohomish 8

Benton 2*

Clark 13

Pierce 16

*Courthouse

Certified/Qualified/Trainee

County Name Certified Qualified TraineeBenton* 11 4 1Chelan 3 0 1Clark 6 4 1Columbia 2 1 0Cowlitz 5 0 0Douglas 3 0 2Grant 3 0 0Grays Harbor 3 3 0Island 2 2 2Jefferson 2 1 1Lincoln 3 0 0Mason 4 2 0Okanogan 3 0 1Pacific 3 0 3Pierce 12 4 1San Juan 3 0 0Skagit 3 3 0Snohomish 9 1 0Thurston 7 2 1

*3offices

Workstation v. Operator Environment

Operator = 11Workstation = 8

Plate Inventory

Central = 5Workstation = 5Both = 3

Banking

Daily DepositsOffice = 7Operator = 6

VitalchekYes = 17No = 2

Close out Vitalcheck early?No = 14Yes = 4

Quick Titles

Do you do quick titles?

Yes = 16No = 3

Do one or more of your subagents?

Yes = 10No = 5

What’s that plate? #1

What’s that plate? #2

What’s that plate? #3

What’s that plate? #4

What’s that plate? #5

What’s that plate? #6

What’s that plate? #7

What’s that plate? #8

What’s that plate? #9

What’s that plate? #10

#1 Missouri

#2 Wisconsin

#3 Rhode Island

#4 Vermont

#5 Illinois

#6 Oklahoma

#7 Louisiana

#8 Colorado

#9 New York

#10 SouthDakota

SubagentsReview title work using imaging?

Yes = 12No = 7

Delivery of remittance to county?ACH = 3Check to Auditor = 11Check to Treasurer = 1

Training subagent?Their office = 4Your office = 7Both = 4

SubagentsFrequency of audits?

Annually = 6 Semi-annually = 2Quarterly = 1 1-2 months = 1Every few years = 1 When necessary =

1Not as often as we should = 1Never = 1

Items ReviewedTitle work Bank statementsInventory Check registerSignage ADD parkingSecurity Cash handlingVoids ProceduresDHC AdjustmentsCash counts AVS exceptionsRecords retention Customer service

FormsPaper = 3Electronic = 4Both = 6

Inventory/SuppliesFrequency to subagents:

Monthly = 11Weekly = 1As needed = 2Other = 1

Deliver to subagents:They pick up = 12We deliver = 2Other = 1

Best Practices

-- Snohomish and Cowlitz – inventory models-- Douglas – send letters for FVHUT customers-- Columbia – 2290 binder-- Benton -- scan & toss reports-- Consolidated licensing/recording, several counties-- Cowlitz – queuing system-- Clark – monthly meetings with subagents-- Mason – cross-training-- Jefferson – pre-populated COF’s for common transactions

Questions/comments?