linq 2013 plenary_keynote_cross
DESCRIPTION
TRANSCRIPT
Business
People
Business
People
Business
People
world getting more complex?
1980 2000
Tangible Assets
Intangible Assets
Valuation of S&P 500
20%
80%
Value became invisible
Clockwork
Complex
Work
Clockwork
Complex
Tacit
Explicit
Knowledge
Institute for the Future
“Practical Knowledge”
Abilities
■learning how to learn
■critical thinking & conceptualization
■pattern recognition
■personal knowledge management
■design thinking
■working others, co-creation
■navigating complex environments
■social sophistication
■savoir-faire
Believe
■optimism
■confidence
■curiosity
■resilience
■purpose
■autonomy
What workers need to do thrive amid complexity:
Can-do
■build relationships
■distill information
■focus deeply
■debate
■influence
■facilitate
■see the bigger picture
■tell a story
■draw meaning
■write persuasively
■manage group dynamics
■solve open-ended problems
“Technical knowledge practical knowledge.”
“Technical knowledge practical knowledge.”
Explicit Tacit
Taught by experience Taught in college
Hewlett Packard
MSEE
Stanford ITV
Formal
Learning
Informal
Learning
How Knowledge Workers Learn Their Jobs
70/20/10
experiential
from
others
formal
Now
College Job
Plan
College Work
Explicit Tacit
Future
Work2
A proposal: Corporate colleges
• Move the bulk of learning to the workplace • Treat education as a profit center instead of a charity • Emphasize experiential as well as academic learning
• Prepare people for jobs by helping them do those jobs • Break academia’s monopoly over granting credits • Fund higher education by the private sector • Assess learning through demonstrating the skill in lieu of paper and pencil testing • Make work-study programs the norm instead of the exception
• Pay students to attend instead of charging them • Slash delivery costs by flipping the classroom • Use OER, YouTube, and other online media to present mainstream content • Tailor learning opportunities to people’s career goals and aspirations
• Involve managers as mentors and learning coaches • Replace courses as the measure of learning with demonstrated proficiency • Make workload variable; some might complete the equivalent of a BA in five years,
others in twelve
• Eliminate terminal degrees
“This is business.”
Michael Corleone
“Happiness is the meaning
and the purpose of life, the
whole aim and end of human
existence.”
Photo credit
Aristotle
Discoveries
50%
40% up to you
10% circumstances
50% is genetic
Determinants of Happiness
FLOW
Creativity, ingenuity, and
originality
Curiosity and interest in
the world
Love of learning
Bravery and valor
Humor and playfulness
Gratitude
Hope
Spirituality
Open-Mindedness
Perspective
Persistence
Appreciation of Beauty and
Excellence
Love
Kindness
Social Intelligence
Citizenship
Fairness
Leadership
Forgiveness and mercy
Humility/Modesty
Prudence
Self-Regulation
Integrity
Vitality Flow
Identify and Use Your Signature Strengths
INTERACTION
MINDFULNESS
Productivity
+31%
37% more
sales
300%
more
creative
TEDx Shawn Achor
180% more
energized
108% more
engaged
50% more
productive
Happy
employees
Average
employees
TEDx Shawn Achor
Happiness is great for business
jaycross.com
@jaycross
+jaycross
JAY CROSS