Listening

An average person’s communication:

45% listening30% speaking16% reading9% writing 

What is the difference between Hearing and

Listening? Hearing: a biological process in which sound waves are picked up and transmitted to your brain. . .it is a constant process.

 Listening: a SKILL that involves hearing with attention and concentration.

A good listener must understand and interpret sound in a meaningful way.

Statistics show the average person misses about 75% of what s/he hears.

Do you have?

Selective Attention: choose/select what you pay attention to.

 ORSelective Retention: choose/select what you remember.

Four Types of Listening

1. Informative: basis for all listening – with all listening you are obtaining some form of information. Listening to a teacher lecture

1.Sensitive: involves listening to another person’s feelings. Listening to a friend talk about their bad day

1.Critical: examining a persuasive message and making a decision. Listening to an infomercial and deciding whether or not to buy the product

1.Creative: using active imagination as you interpret a message (involves visualizing). Listening to the radio and imagining what the DJ looks like

Types of Listeners

1.Skilled (good) listeners

1.Non-attender: does not pay attention/daydreams

1.Word-picker: only listens sporadically, picking out a few words and assuming the rest.

1.Assumer: tunes out after the beginning of the discussion, assuming the rest

Reasons for Learning Effective Listening

• Avoid misunderstandings

• Get along better with others

• Learn more about the world

• Be more successful in school or on the job

Barriers to ListeningExternal Barriers: Environment – temperature, place, noises, colors, distractions (you may or may not have control over these)

Speaker Barriers: Conflicting demands – if the speaker is saying something you don’t believe in/agree with

Speaker’s Credibility – how well-known, believable, trustworthy a speaker is. (Credibility is obtained by introducing the speaker by telling the audience his/her credentials or the speaker cites sources)

Speaker’s style – the way s/he delivers the speech, mannerisms & appearance

Barriers to Listening

Daydreaming: The average speaker emits 150 words per minute. The average listener comprehends 380 words per minute. We can understand faster than anyone can talk, so we encounter “dead space”.

 Close-mindedness

 Overemphasizing the Source

 Listening only to what is easy to understand

Become an Active Listener

Prepare to listen

Expand your vocabulary

Apply the message to yourself:Do I believe what the speaker is saying?How can I put this information to use?Do I feel differently about this subject?

Pick out central ideas: Key ideas, not every detail

Become an Active Listener

Provide feedback: Look the speaker in the eyeNod head to show agreementFrown or shake head to show disagreementSmile or laugh at humor Say, “yes” or “I see”Don’t slouchLean forward

Remember what you hear:Take notesProcess of association

Things to prevent day dreaming:

• Take notes.

• Eye contact.

• Relate info being presented to what you already know.

• Repeat, mentally, what has been covered so far.

• Mentally ask questions about the subject to stay focused .

Critical Listening

Listen for faulty reasoning

Consider the source 

Recognize non-verbal cues 

Use feedback to check interpretation