listening.ppt bradshaw -english speaking course lucknow (cdi) –

8/8/2019 Listening.ppt Bradshaw -English Speaking Course Lucknow (CDI) www.cdilucknow.blogspot.com

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LISTENING

Tools, Attitude, Skills, Knowledge


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Characteristics of Groups

Rules and Norms

Roles

Patterns of Interaction

Decision-Making Methods


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True or False?

It is possible to listen without hearing.

It is possible to hear without listening.


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True or False?

In the parable about Rosemary, the character

Lee used emotive language when he said

that Rosemary would have to spend the night

with him.


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Big Ideas Chapter 4

Listening requires effort

Faulty listening styles

Reasons for poor listening

Listening skills and listening strategies


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Communication Climates inInterpersonal RelationshipsCommunication Climates inInterpersonal Relationships

The emotional tone of a relationship.

A communication climate isdetermined by the degree to whichpeople see themselves as valued.


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Conflict & Mediation

The role of

dialogue and

conflict styles


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10 reasons for poor listening

Effort its hard to stay focused

Message overload too much at once

Rapid thought 600 wpm vs 140 wpm

Psychological noise personal concerns Physical noise distractions (fatigue)

Hearing problems frustration

Faulty Assumptions - heard it all before

Talking has more advantages = > who interruptsmore?

Cultural Differences

Media influences MTV, sound bytes, radio, TV


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LISTENING

What do good listeners look like?

Verbally

Nonverbally

Listening is not a natural process. Listening requires effort (active not passive)

All listeners do not receive the samemessage.

We hear uniquely different messages

Physiological factors, social roles, culturalbackground, personal interests, and needs.


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Listening Stages

Attending paying attention. Mindfulness.

Understanding/Interpreting

Assigning meaning to messages

PRINCIPLE: The greater the similarity

between individuals, the greater the likelihood

for more accurate understanding.

PRI

NCI

PLE:

People understand best if theycan relate what they are hearing to something

they already know.


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Listening Stages continued

PRINCIPLE: You understand best that whichyou also experience.

Responding: Giving observable feedback to

speaker Clarifying a message

Care about what the speaker says

Confirming understanding of a message

Nonverbal responses Feedback verbal responses

Remembering


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FAULTY LISTENING

Yes you can go to the

concert, but I want you

to call me when you get

there, and I want you to

take out the trash

before you go, and you

need to be home before

11:00 p.m.

I dont think youunderstand what Im

saying.

I heard you.

I heard you say that you

want me home by 11:00

p.m. I heard what you said.

Here we go again with

the trash!

Uh huh.

I heard exactly what

you said.


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Four Personal Listening Styles

CONTENT ORIENTED: Focus on issues and

arguments

PEOPLE ORIENTED: Focus on feelings and

emotions

ACTION ORIENTED:Impatient and often

finish speakers thoughts tend to second

guess TIME ORIENTED: Prefer bulleted talking

points quickly and briefly.


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THE PARABLE


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The Players

ROSEMARY

HERNANDO

SVEN

LEE

SEICCHI

21 year old woman

Fianc

Boat Owner

Acquaintance Someone who listens to

Rosemarys story


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ROSEMARY, is a young woman about 21 years old. For a long time she

has been engaged to a young man named HERNANDO and she is coming

from a great distance to meet him for their scheduled wedding. The

problem she faces is that between her and her betrothed there lies a river.

No ordinary river, mind you, but a deep wide river infested with huge

crocodiles.


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TEAM ASSIGNMENT

Discuss the characters whose behavior you

MOST APPROVE and LEAST APPROVE.

Use active listening skills to reframe what

your team mates said.

Ask questions to clarify.

Come up with a group consensus of the rank

order choices.


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LISTENING STRATEGIES

Informational

Critically

Emphatic


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INFORMATIONAL LISTENINGINFORMATIONAL LISTENING

Dont argue or judge prematurely

Separate the message from thespeaker

Be opportunistic


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Look for key ideasAsk questionsSincere questions

Counterfeit questions


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Counterfeit questionsmake statements

carry hidden agendas


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Counterfeit questionsseek correct answers

based on unchecked assumptions


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Paraphrase

Take notesDont wait too long before beginning to jot

down ideas

Record only key ideas

Develop a note-taking format


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CRITICAL LISTENINGCRITICAL LISTENING

Listen for information beforeevaluating

Evaluate the speakers credibilityIs the speaker competent?

Is the speaker impartial?


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Examine speakers evidence

Examine emotional appealsIs the evidence recent enough?

Is enough evidence presented?


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Examine emotional appeals

Is the evidence from a reliablesource?

Can the evidence be interpreted inmore than one way?


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EMPATHIC LISTENINGEMPATHIC LISTENING

Advising

Be confident that the advice is correctAsk yourself whether the person

seeking your advice seems willing toaccept it


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Advising

Be certain that the receiver wontblame you if the advice doesnt workout


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Judging

The person with the problem should haverequested an evaluation from you

Your judgment is genuinely constructiveand not designed to be a put-down


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Analyzing

Offer your interpretation in a tentative wayrather than as absolute fact

Your analysis ought to have a reasonablechance of being correct


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Analyzing

You ought to be sure that the other personwill be receptive to your analysis

Be sure that your motive for offering ananalysis is truly to help the other person


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Questioning

Dont ask questions just to satisfy your owncuriosity

Be sure your questions wont confuse ordistract the person youre trying to help


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QuestioningDont use questions to disguise your

suggestions or criticisms


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SupportingMake sure your expression of support

is sincere

Be sure the other person can accept

your support


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Prompting involves using silences and brief statements

of encouragement to draw others out, andin so doing, helping them solve their ownproblems


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Paraphrasing

Is the problem complex enough?Do you have the necessary time and

concern?

Are you genuinely interested in helping theother person?


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Paraphrasing

Can you withhold judgment?Is your paraphrasing in proportion to

other responses?


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When and How to Help

Think about the situation

Think about the other person

Think about yourself


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about

seeking first to

understand

Its really

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