liveperson, inc

LivePerson, Inc.

Nasdaq: LPSN

1

Safe Harbor Provision

Statements in this presentation regarding LivePerson that are not historical facts are forward-looking statements and are

subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.

Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation

Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year

progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our

expectations may change. Although these expectations may change, we are under no obligation to inform you if they do.

Actual events or results may differ materially from those contained in the projections or forward-looking statements.

Some of the factors that could cause actual results to differ materially from the forward-looking statements contained

herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the

global economic downturn may have on our business and results of operations; competition in the online sales,

marketing, customer service and online engagement solutions markets; our ability to retain existing clients and attract

new clients; risks related to new regulatory or other legal requirements that could materially impact our business;

impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation

to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; risks related to our international operations,

particularly our operations in Israel, and the civil and political unrest in that region; responding to rapid technological

change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the

ability to successfully integrate past or potential future acquisitions; technology systems beyond our control and

technology-related defects that could disrupt the LivePerson services; increased allowances for doubtful accounts as a

result of an increasing amount of receivables due from customers with greater credit risk; privacy concerns relating to the

Internet that could result in new legislation or negative public perception; risks related to the regulation or possible

misappropriation of personal information belonging to our customers’ Internet users; legal liability and/or negative publicity

for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property

rights or potential infringement of the intellectual property rights of third parties; and risks related to our common stock

being traded on more than one securities exchange, which may result in additional variations in the trading price of our

common stock. This list is intended to identify only certain of the principal factors that could cause actual results to differ

from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from

time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors

that could cause actual results to differ from those discussed in forward-looking statements.

2

The Company

• Founded 1995

• Public since 2000 (Nasdaq: LPSN)

• 550+ employees

• Profitable since 2001

• 25% CAGR since 2006*

• 75% gross margin

• 23% EBITDA margin

• $107.9 million in cash (as of Q1 2012)

Strong Operating Performance

($ in millions)

LPSN Snapshot

$0

$20

$40

$60

$80

$100

$120

$140

$160

$180

2006 2007 2008 2009 2010 2011 2012

5 10 10

23 27

34 38-40

34

52

75

88

110

133

160-165

Revenue Adjusted EBITDA

*

3 * FY2012 figures are internal estimates. Not for distribution

Real Time

Proactive

Helping our customers increase conversions, improve consumer

experience, and drive business objectives.

Our Mission: Create “Meaningful Connections”

Anywhere

Intelligent

4 Not for distribution

“Connection” – Anytime & Anywhere

Customers want to connect with businesses when its convenient for them,

through multiple touch points, on the device of their choice.


Meaningfully Engage the Connected Customer

98% Interaction

opportunities

2% Current visitors

engaged with LP Chat

450MM Unique Monthly Visits

15MM Monthly Chats*

8,500 Customers


* 2011 monthly average.

Drive business value by creating meaningful connections

throughout the customer lifecycle.

A Platform for Intelligent Engagement


Continued Opportunity in Existing Client Base

Finance

High–Tech

Retail

Telecom

Current Penetration of Client Call Centers is less than 10%*


* Based on internal estimates.

Enhancing LP Chat to Connections

O2 integrates rich media into LP Chat

to help visitors activate their mobile devices.


Multi-media

eCommerce

Mobile

Social Media

Collaboration

Translation

Virtual Agents

Visitor Intelligence

Extend Chat

Everywhere

Enhance Visitor

Experience

Drive Agent

Efficiency

Growing API Partner Ecosystem

25 partners, 200 customers using API’s, 51 new API integrations*

10 * During Q1 2012. Not for distribution

Year-Over-Year Comparison

Revenue

EBITDA/Share

Adjusted EPS

GAAP EPS

Fully Diluted Shares

Gross Margin

Actual 2011 Estimated 2012

$160 to $165M $133.1M

76.0% 75.0%

$0.66 to $0.70

$0.40 to $0.44

$0.21 to $0.25

$0.62

$0.36

$0.22

57M 55M


Core Business Expansion

Grow revenue within existing customer base, add new

customers; leverage unique data & real-time intelligence

assets

Geographical Expansion U.S. market presence very strong;

Europe growing nicely, Asia-Pacific just beginning,

opportunity in Latin America

New Product Adoption Customers using more than one LP product

The Strategy


Meaningful Connections: Sustainable Future


Group photo

Not for distribution

LivePerson, Inc.

Nasdaq: LPSN

14

liveperson, inc

Documents