Community Support Services Manager

Salary: £30,000 per annum

Hours : 37.5 hours per week

Location: North Leeds

Benefits: Pension, Employee Assistance Programme, Jewish High Holy days = additional paid annual leave, option to join healthcare scheme,

Are you an inspirational leader and manager?

Are you passionate about working with individuals and improving people’s quality of life?

Are you passionate about the value of performance, outcome measurement and reporting to drive organisational improvement and development?

Are you seeking a role where your expertise and knowledge can influence and improve the quality of life of individuals?

Then Leeds Jewish Welfare Board would like to hear from you.

This exciting role will optimise existing services whilst developing new services that meet the ever-changing needs of the community contributing to the long-term sustainability of LJWB.

We are looking for an individual with relevant experience and skills in development, delivery and service management and monitoring, underpinned by excellent communication and partnership working skills. Key will be to develop strong effective relationships with key stakeholders and have experience of working with providers and community.

In order to work effectively in the post you must have exceptional people skills, as the primary aim of the new posts are to build and sustain services that are adaptable to meet the changing needs of the community.

LJWB services aspires to being a centre of excellence that enables individuals to feel comfortable in accessing, receiving support and social engagement that are important in helping reduce social isolation and improving quality of life.

The Community Support Services Manager will be responsible for promoting a culture based on respect and dignity for existing and new service users, providing clear management to a well-established support team.

You will play a key role in supporting the Operations Manager and Senior Leadership Team, whilst also contributing to the development and implementation of services, strategies and policies, working with key stakeholders and services users to help develop services.

The Community Support Services Manager role is vital in leading a range of services that will enable and encourage service users to be independent and feel empowered in every way possible. You will be responsible for monitoring the effectiveness of services, ensuring they are of high quality, are safe, are of value for money, provide a social return on investment, whilst enabling and supporting service users to be at the heart of service design and delivery.

It is imperative that you thrive on challenge and are able to handle any issues that come your way, calmly and proactively. With relevant qualifications and an understanding of Community Support and relevant legislation and policies. You will be committed to a Person-Centred approach, have exceptional customer service and communication skills at the heart of all you do, putting people first and focusing on individuals’ needs, is imperative to the duties associated with all work activity of the LJWB.

To secure this excellent opportunity, you must have a proven background of working within a complex, multi-stakeholder environment and of managing a complex and rapidly changing workload. Confident working with Microsoft Office and web-based systems as well as with financial reports and budgets, you will also be able to undertake basic research into the sectors within which LJWB operates. Strong prioritisation and communication skills, both verbal and written, plus the ability to work under your own initiative are also essential.

Together, we can inspire a better, brighter future, strive for improvements and secure better outcomes for individuals and the community.

CV’s are accepted however you must request a job specification in order to evidence the essential criteria required for the role.

For further information and an application pack please email Katherine Bell at katherine.bell@ljwb.co.uk or call 0113-218-5899. The closing date for applications is 12noon on Monday, 6 November 2017.

If you are shortlisted you will be contacted directly, if you do not hear from us within 3 weeks of the closing date, it can be assumed that unfortunately, your application was unsuccessful on this occasion.

No agencies www.ljwb.co.uk

Our offices are disability friendly.

We are an equal opportunities employer.

JOB SPECIFICATION

JOB TITLE Community Support Services Manager

HOURS OF WORK 37.5 hours per week

SALARY £30,000 per annum

REPORTS TO Operations Manager

STAFF RESPONSIBILTIES Community Support Team and Associated Projects

DBS REQUIRED Yes

CONTRACT TYPE: Permanent following successful completion of 6 months probationary period

SPECIAL CONDITIONSLJWB is an equal opportunity employer and as such both the organisation and its employees are required to comply with good practice and to promote equality in line with our legal duties under the Equality Act 2010.

Specifically: To respect and work positively with others to create a workplace that is inclusive, a service that is responsive to individual needs.

LJWB is committed to making any necessary reasonable adjustments to the job role and the working environment so that disabled people have access to job opportunities or current employees can continue to work should they develop a disabling condition.

KEY RELATIONSHIPS Operations Manager, Chief Executive Officer, Heads of Service, Service Managers, Team Colleagues, Clients and Service Users

The following information is furnished to assist staff joining LJWB to understand and appreciate the work content of their post and the role they are to play in the organisation.

However, the following points should be noted:

1 Whilst every endeavour has been made to give a good indication of the type and range of work to be carried out, cannot be regarded as a definitive statement as this does not permit every item to be specified in detail. Broad headings, therefore, may have been used below, in which case all the usual associated routines are naturally included in the job description.

2 To act in accordance with the principles set out in the Employee Behavioural Code of Conduct and LJWB values.

3. Prime objectives of the post To promote and support LJWB’s Vision: Positively Changing Lives.

To ensure the provision of effective services to meet Leeds Jewish Welfare Board’s (LJWB) charitable objectives and meet community’s needs.

To take responsibility for managing the delivery of all contracts and grant agreements for the Community Support Services, providing clear direction, supervision and performance management and to pro-actively manage staff performance issues.

To support the start-up, implementation and completion of assigned projects, adhering to agreed organisational project methodologies, policies and standards and the general compliance of the funding body throughout the life cycle of the project.

To develop and implement innovative and effective Community Support strategies, programmes and implementation plans that will deliver maximum measurable impact for clients and the community in accordance with the aims and priorities of LJWB.

4. Key responsibilities and range of duties: The post holder will have to be flexible and able to adapt to the pace of a fast changing

environment.

To undertake any other reasonable duties as required which are appropriate to the work of the team and are commensurate with the responsibility and level of the post.

To comply with Health and Safety legislation.

To support the Operations Manager in developing new, innovative and more effective ways of working as part of the service and organisational drive for continuous improvement and development.

To support the development, implementation and monitoring of an effective strategic and integrated approach to the delivery of LJWB Wellbeing Strategy.

To oversee the effective operation of the funded projects, including Lottery funded projects, monitoring effectiveness of operations, level of outcomes attained by the service, level referrals for support and specialist work activity. Supporting our aim of a reduction in social isolation and maintaining of independency within the community for as long as is feasible for the client and their support network.

To utilise data to identify strategies and projects to help tackle barriers and challenges of clients and the community, targeting areas of greatest need and translate these into practical financially viable initiatives supported by robust business plans and management frameworks.

To ensure that any risks, issues or exceptions identified within a project are resolved promptly and report provided to the Operations Manager and Senior Leadership team on the actions taken to bring the project back on line.

To grow business opportunities through the development and implementation of new projects and partnerships which assist the delivery of the Wellbeing Strategy.

To develop, implement and ensure that all policies, operational procedures are current, understood by operational staff and that they are working within these policies and procedures.

To ensure full compliance with statutory regulations, policies, procedures, best practice and professional standards.

To deliver a high performing, productive, quality service that is highly integrated across the Organisation and with other service providers and partner agencies.

To anticipate and manage trends and changes in the operating environment and plan to meet these changes in order to provide best value for clients and the community.

To ensure the service develops a pro-active approach to encouraging and enabling ongoing service user feedback to inform service improvements and development and to ensure the

service is formally evaluated annually; findings report provided to Senior Leadership Team and utilised to improve service provision.

To secure wider client and stakeholder involvement and active engagement in the planning, development, implementation and evaluation of Community Support Service projects.

To ensure that excellent customer service is being delivered by the service on a day to day basis in line with service standards.

To develop and implement service standards and operational procedures, within the context of service priorities and within the principles of increased service user choice and influence on the services provided by Community Support Services.

To ensure that outcome targets agreed with funders are achieved within agreed timescales and to agreed standards.

To undertake the development and implementation of rigorous and effective performance management processes to drive forward service improvements, including the managing, monitoring and reporting on service performance standards, utilising both quantative and qualitative data, working in partnership with the Quality Assurance and Practice Improvement Team. Complete monthly, quarterly and annual monitoring returns and reports on all aspects of service activity.

To monitor, performance manage and report on programmes to ensure they are effective, delivering outcomes against project requirements and are ‘fit for purpose’. Prepare data both quantative and qualitative information and report on the effectiveness of programmes.

To review evidence of effective interventions in order that this can inform and update current working practices and service delivery.

Ensure that robust and appropriate risk management systems are in place under which staff identify record and mitigate against risks in a consistent and planned manner, in accordance with service and organisational policy and standards.

To ensure LJWB mission and values are understood and embraced by project teams; recognise and reinforce positive behaviours and address any behaviour that is undesirable.

To contribute to the development and implementation of team service and improvement plans ensuring that they reflect service priorities and organisational aims and objectives.

To work flexibly and respond positively to changing business and client/service user needs.

To apply the principles of sound financial practice necessary to operate within defined budget limits. Promote a culture of value for money and sound financial practice within the service.

To develop and implement service eligibility criteria and undertake quality assurance checks on team cases, including the introduction of client/officer ratio levels.

To undertake any other reasonable duties as required which are appropriate to the work of the team and are commensurate with the responsibility and level of the post including project work and absence cover where applicable.

To act in accordance with the principles set out in the Employee Code of Conduct and LJWB Values, recognising the duty of all employees to discharge functions reasonably and according to the law.

5. Person SpecificationDetailed below are the types of skills, experience and knowledge which are required of applicants applying for the post. The “Essential Requirements” indicate the minimum requirements and applicants lacking these attributes will not be considered for the post. The points detailed under “Desirable Requirements” are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates.

Skills & Essential Desirable How skill will

Experience be assessed Experience of planning,

managing and achieving activity against projects, including a demonstrable track record of delivering against agreed targets.

Demonstrate proven skills and abilities around managing the delivery of contracts and working effectively with funders of service.

Experience of working in partnership with stakeholders, including multi-disciplinary team meetings, to provide efficient and effective services that demonstrate robust outcomes.

Experience of participative and collaborate approach involving clients and the community in the development of initiatives and identification of key issues.

Demonstrate ability to manage a number of projects and initiatives and meet conflicting demands.

Experience of proven success at service level including strategic planning, income generation and change management.

Experience of providing one to one service in a support environment.

An understanding of person centred approach and its impact on service delivery.

Experience and knowledge of the theory and practice of performance and information management.

Demonstrate experience of upholding the principles of continuous improvement, questioning existing practice and look for ways to improve service delivery.

To demonstrate effective interpersonal skills and team working to co-ordinate the work of others while maintaining their commitment and enthusiasm.

Demonstrate experience of business planning and risk management.

Excellent IT skills with an

Experience of evaluating case file audits, identifying remedial work and service improvements.

Demonstrate experience of being a strategic thinker able to review activities, assess wider operating environments/ policies, strategies and likely impact and plan accordingly.

Demonstrate ability to analyse information and quantitative and qualitative data, and to develop plans to address deficits in practice.

Application form, Interview, ReferencesExercise

understanding and ability to work with Word, Excel and to create and manage databases.

Demonstrate an ability to plan own workloads and define objectives following direction from the Senior Leadership Team.

EducationEducated to Degree Level in relevant professional qualification - quality or management or with substantive equivalent experience.

Application formPresentation of Qualifications

Continued Professional Development.

Application form

Knowledge of relevant legislation relating to community support, such as Mental Capacity and Safeguarding.

Application, Interview.

An understanding of the needs of people with dementia and their carers.

Application, Interview.

PersonalQualities

Demonstrate ability to be self-motivating and have a positive approach.

Ability to be tactful and able to deal with all types of people and ensure emotional resilience.

Demonstrate ability to be impartial, objective, and show integrity in arriving at decisions, having identified and considered a range of options before resolving issues.

Extremely well organised, diligent, and pro-active with a proven track record of managing a varied workload, completing projects and tasks on time and within set parameters, to multi-task, are flexible and adaptable.

Demonstrate an ability to have an analytical and ‘evidence approach’ to working problem solving and making practical decisions.

Demonstrate high level written and verbal communication skills with attention to detail flexible to different audiences.

Ability to work methodically towards defined goals whilst able to respond to short term pressures.

Demonstrate the value and

Good understanding of public and third sector policies, legal and statutory requirements and inspection frameworks.

Application form, Interview, References, Exercise.

support of the work of Trustees and Committee Members and the need to make self-available to meet, discuss, problem-solve with Trustees and Committee members.

Demonstrate an understanding Value for Money and Social Responsibility in the delivery of activities and programmes that are of most value to those that LJWB is ultimately accountable to.

Training Prepared to undergo job related

and self-development training.

Demonstrate ability to take responsibility for own development and learning in alignment with job role.

Demonstrate pro-actively in seeking feedback on own performance and how impacts on others.

Application, Interview,References

PersonalCircumstances

Must be legally entitled to work in the UK.

Willing to attend occasional organisational fundraising events outside working hours, including evenings and weekends.

Demonstrate the ability to uphold the Organisations Code of Conduct.

High degree of confidentiality at all times.

Demonstrate a flexible and friendly approach.

Demonstrate an ability to be trustworthy, polite and courteous.

Demonstrate the ability to engage effectively and appropriately with clients, staff, volunteers and community.

Demonstrate an understanding of being a learning organisation, learning from mistakes and utilisation to innovate in the delivery of better service outcomes rather than inputs.

Sight of appropriate documentation as specified in the interview letter

Interview,References

Actively engage with team/unit debate, discussion and decision making, demonstrating high support’ behaviour.

Physical/Sensory

Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the Equality Act 2010.

Equality To respect and work positively with

others to create a workplace that is inclusive, responsive and promotes equality in line with the Equality Act 2010.

Interview,References

Disposition/Attitude

Demonstrate ability to be highly customer and person centre focused, with a commitment to provide a high level of customer care, meeting managers, employees and service users’ needs.

Ability to maintain clear professional boundaries whilst demonstrating patience, empathy, diplomacy and understanding at all levels.

Ability to communicate at all levels, with high levels of oral and written skills, including the ability to deliver formal presentations and breakdown complex subject matters in order to influence, persuade and negotiate.

Ability to act at all times with honesty and with integrity and works collaboratively.

Ability to act as an advocate for clients, community and users of services when needed.

Interview,ReferencesExercise

Disclosure and Barring Service (DBS) checks

Where a criminal record background check is identified (i.e. regulated activity relating to adults) a clear DBS certificate is required before commencing employment with LJWB.

Sight of a clear DBS certificate,(for new employees without an existing DBS

See the DBS website for details.certificate, LJWB will cover the cost of the DBS check and the annual subscription).

I confirm that I have read, understood and accept the duties and responsibilities contained in this Job Specification.

Signed:……………………………………….. Date:………………………

Completed October 2017

APPLICATION FORM

Should you wish to submit a CV instead of the attached application form, please do so, however you must sign and return the monitoring form and the declaration page at the back of the application form. CV’s must evidence the essential criteria required for the role.

The form is as comprehensive as practical, but if in any section you feel you do not have adequate space to respond please attach separate sheets. Please complete either by typing or in block capitals using either a black or blue pen.

Application for the post of: Community Support Services Manager

How did you learn of this vacancy?

PERSONAL DETAILS

Forenames:

Surname:

Home Address:

Postcode:

Day time telephone numbers:

Email Address:

Do you hold a current clean driving licence?National Insurance Number:

ACADEMIC QUALIFICATIONS

Names & Address of Schools/Colleges.Universities

Subjects Level/Grade

PROFESSIONAL MEMBERSHIP

Organisation Membership Status Date joined

NON QUALIFICATION/TRAINING COURSES

Course Title Organising Body Date Completed

EMPLOYMENT HISTORY

From / To Starting with your most recent position, list the name of your employer, job title, salary and brief description of main responsibilities

Reason for Leaving

SKILLS, KNOWLEDGE AND EXPERIENCE

Please provide details in relation to both the essential and desirable criteria for the post as both are used to shortlist. However, if the person specification says an essential skill or experience will be identified from the application form, you must say this in this section how you meet the requirement. You can only be considered for interview if you show how you meet all the essential criteria listed.

REFEREESPlease give details of two professional referees we could approach, one of whom should be your last or present employer. No contact will be made with the referees that you have supplied without your consent.

Name: Name:

Position: Position:

Company: Company:

Address: Address:

Postcode: Postcode:

Tel No: Tel No:

Email Address: Email Address:May we contact prior to interview? Y / N May we contact prior to interview? Y / N

Closing date for applications is: 12noon Monday, 6 November 2017

This application form must be returned to:

Katherine BellLeeds Jewish Welfare Board

311 Stonegate RoadLeeds

LS17 6AZ

Email: katherine.bell@ljwb.co.uk

DECLARATIONS

Are you related to or the partner of any existing employee or committee member of LJWB?YES/NO

If yes, please print their name(s) and relationship to you:

The information I have given on this form is true and accurate to the best of my knowledge

I am not subject to any immigration controls or restrictions which prohibit my undertaking work in the UK

Under the Rehabilitation of Offenders Act I understand that I will be asked to declare in writing whether I have been convicted of any offences in a Court of Law and if so to provide details of the offence(s). I understand that failure to disclose such convictions may result in dismissal or disciplinary action by LJWB

In line with Leeds Jewish Welfare Boards DBS Policy, anyone undertaking a Regulated Activity will require a clear DBS check before commencing employment with Leeds Jewish Welfare Board.  If you do not have an existing DBS certificate, the cost of the DBS check and annual subscription will be paid by Leeds Jewish Welfare Board. Please note, if your contract is terminated or you resign within the first 6 months of employment, this cost will be deducted from your final salary.

All applications are kept for 6 months

I consent to the processing of the above data in accordance with current Data Protection legislation

Signature: _____________________________

Date: _____________________________