llamasoft customer support

LLamasoft Customer Support

© 2013 LLamasoft, Inc. All Rights Reserved

Customer Success at LLamasoft

MissionEnsure customers are successful in pursuit of supply chain design excellence with our products and services

Expect an Engaging, Active Experience Access to Prompt Expert Technical Support:

• Typical time to resolution is within 6 hours – 1 out of every 3 customers engage our Support team each month

• Four dedicated staff and 65+ solutions experts across the globe to assist as needed • Experts includes 8 PhDs in our Applied Research group, a Solutions Architecture team and over

300 years of supply chain design experience within our Solutions Delivery team

Expect Improvements Frequently: • We aggressively improve our tools with over 45 staff dedicated to enhancements and

developing new products

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=jlo4ud3I23ixUM&tbnid=kj12dZUzCLR4zM:&ved=0CAUQjRw&url=http://www.empowernetwork.com/drewiacona/blog/syntax-of-success/&ei=kdxZUcztM66p4AOMnoGQBQ&psig=AFQjCNFssc52OY5UJNyKOIZkGaRXLxjMYQ&ust=1364929951034918


Customer Success at LLamasoft

Voice of the Customer is Loud and Clear• Participate in surveys that help to improve your experience – we send periodic queries to help guide our Products and Customer Experience improvement efforts• After training or projects, we ask for your feedback and incorporate your opinions• When you engage our Support Team, we give a clear, unfiltered voice to our Product Team to improve our tools

Engage in Supply Chain Design Best Practice Opportunities: Build your expertise and quickly

• Attend our Summer Conference on supply chain design with innovated topics and a dynamic agenda

• Regional supply chain design best practice meetings • Partner with us on a project to tap into a broad base of experience in supply chain design• Online Customer best practice forum (coming soon!)• Receive expert training with our professional education staff

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=UtwYYV_O9AjgeM&tbnid=wWshsVPIO66JvM:&ved=0CAUQjRw&url=http://esol.britishcouncil.org/methodology/framework-planning-listening-skills-lesson&ei=oNpZUb2WIcWn4AO15IHoCQ&bvm=bv.44442042,d.dmg&psig=AFQjCNGEcqjjVGqpBlchyH81BMlE2EDAvw&ust=1364929483083327

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=DQB9CgwbrJLRgM&tbnid=VIWSziQ3754M4M:&ved=0CAUQjRw&url=http://careerrocketeer.com/2011/07/ask-listen-and-act.html&ei=QehZUdyaD63e4AO71YCABA&psig=AFQjCNGU5Zr_7MRUAcyOMVqgQN-qltwbvg&ust=1364933046955865

LLamasoft Solutions


Engagement Options to Fit your Requirements

LLamasoft Solutions

Alternate slides for LLamasoft overview


LLamasoft Overview

• Optimize their end-to-end supply chain operations

• Reduce corporate risk and identify major cost savings

• Perform continuous what-if analysis

• The global leader in Supply Chain Design technology & solution services

• Focused 100% on Supply Chain Modeling & Scenario Analysis

• Headquartered in Ann Arbor, MI with support centers around the world

We are:

We enable companies to:


LLamasoft Overview

• Global leader in Supply Chain Design

• Offices in 6 countries

• Flagship launch 2001

• Privately held

• HQ Ann Arbor, Michigan

• 12 years of growth, 70% year over year

• 150+ employees

Background


Who Works With LLamasoft100+

Leading Consulting & Supply Chain Practice

Groups

• A network of over 100 partners providing comprehensive supply chain design solutions for customers around the world

• Strategic Alliances provide additional value for clients

• Certified partners deliver on LLamasoft solutions

• Worldwide partner network ensures presence in every corner of the globe

• The world’s largest supply chain practice groups extend the value of LLamasoft offerings to their customers


Supply Chain Design Metrics

Sustainability• Greenhouse Gas Emissions / Energy• Hazardous or Banned Content• Waste

Supply Chain• Facility and Equipment Footprint• Inventory & Capacity• Complexity, Sourcing

Financials• Profit, Total Cost, Total Revenue • Fixed and Variable Facility Costs• Transportation, Inventory, Taxes

Service• On Time Delivery• Fill Rate• Coverage

Supply Disruption

Transportation Variability

Demand Volatility

Supply Volatility

Sensitivity to Costs

Natural Disasters, Structural/Geographic

Geopolitical Change

R I S K

Project Methodology & Knowledge Transfer


Project Methodology

Project Specification & Scoping

Data Collection &

Analysis

Baseline Modeling & Validation

Scenario Analysis Business Plan

KnowledgeTransfer

• Business objectives and problem definition • Existing supply chain structure and processes• Analysis objectives & high-level scenario

definitions• Project Scope• Modeling strategy• Data requirements• Detailed Project Plan and Timeline• Team assignments

• Summary of input data in multiple formats

• Trends and patterns• Documentation of any

assumptions or alternative methods for data gaps

• Validated baseline model

• Documentation of validation criteria

• Comparison of operational and financial statistics against model results

• Baseline presentation

• Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs)

• Service metrics (e.g. delivery times and service levels)• Capacity utilizations• Detailed maps for supply chain flows• CO2 emission implications Reports interpreting scenario

results• Comparison of cost and service across scenarios• Scorecard comparison of scenarios along qualitative

measures

• Business case• Implementation

roadmap• Final executive

presentation

• Knowledge transfer• Training• Support for other

supply chain projects

Steering Committee and Reference Group

LLa

mas

oft –

Cus

tom

er P

roje

ct T

eam


Quick Start Program

Project Specification & Scoping

Data Collection &

Analysis

Baseline Modeling & Validation

Scenario Analysis Business Plan

KnowledgeTransfer

• Business objectives and problem definition • Existing supply chain structure and processes• Analysis objectives & high-level scenario

definitions• Project Scope• Modeling strategy• Data requirements• Detailed Project Plan and Timeline• Team assignments

• Summary of input data in multiple formats

• Trends and patterns• Documentation of any

assumptions or alternative methods for data gaps

• Validated baseline model

• Documentation of validation criteria

• Comparison of operational and financial statistics against model results

• Baseline presentation

• Cost summaries by categories (e.g. transportation, handling, production, inventory, fixed and variable costs)

• Service metrics (e.g. delivery times and service levels)• Capacity utilizations• Detailed maps for supply chain flows• CO2 emission implications Reports interpreting scenario

results• Comparison of cost and service across scenarios• Scorecard comparison of scenarios along qualitative

measures

• Business case• Implementation

roadmap• Final executive

presentation

• Knowledge transfer• Training• Support for other

supply chain projects

Steering Committee and Reference Group

LLa

mas

oft –

Cus

tom

er P

roje

ct T

eam

Next Steps

Supply Chain Design Client Use Cases


What Does My Supply Chain Look Like?


Four Regional Distribution Centers


Customers Throughout the Country


Widely Varying Demand by Customer


As-Is Costs and OperationsFinancial Service Risk Supply Chain Sustainability


Optimized As-Is Supply ChainFinancial Service Risk Supply Chain Sustainability


Supply Chain SegmentationFinancial Service Risk Supply Chain Sustainability


Safety Stock OptimizationFinancial Service Risk Supply Chain Sustainability

Demand & Lead Time Profiling

Multi-Echelon Safety Stock Optimization

Key Benefits and Usage

• Multi-Echelon Safety Stock optimization allows the model to achieve savings in working capital while simultaneously maintaining or increasing service level to stores

• Scientifically quantify cost or benefits of service level, sourcing, and contractual lead time agreement changes.

• Combine with network optimization to set optimal inventory planning policies. ie Reorder point, order quantities by site by product

• Model can automatically profile historical sales data or use forecast and forecast error as inputs

• IO Select functionality allows automated filtering of products with non-normally distribution demand

SourcingVariability

DemandVariability

Transport TimeVariability



ProductionVariability

$ $ $

Finished GoodsHolding Costs

$

Increasing OTIF to 97% increases working capital by 14% while Decreasing OTIF to 93% decreases working capital by 10%


Optimized As-Is Supply ChainFinancial Service Risk Supply Chain Sustainability


New Optimal StructureFinancial Service Risk Supply Chain Sustainability


New Transportation RoutesFinancial Service Risk Supply Chain Sustainability


Designing An Optimal Supply Chain

Financial Service Risk Supply Chain Sustainability


Service Based OptimizationFinancial Service Risk Supply Chain Sustainability

Center of Gravity Greenfield Formulation

Service Based Greenfield Formulation

1 Day service increases by 38% from baseline with Center of Gravity Analysis. It further

increases by 5% when Service Based GF Analysis is applied


• Depending on the objective, Greenfield analysis can either be performed using Center of Gravity or Service Based methods

• Service Based Optimization allows the model to decide “How Many?” And “Where?” given customer locations and service requirements.

• Service Based Optimization can provide a strategic advantage from a service lead time perspective. The objective is to cover the most number of customers using the fewest number of distribution points within a defined set of service goals.

• Center of Gravity Formulation solves the “Where?” question given customer locations, demand volumes and number of DCs as inputs.

• The Center of Gravity method can often yield the lowest cost solutions from a freight perspective. It is often utilized for completely realigning the current footprint or identifying the next best location to setup a facility.


Sales & Operations PlanningFinancial Service Risk Supply Chain Sustainability

Sales & Operations Planning

Pre-Position

Pre-Build

Demand


Business Continuity PlanningFacility Outage Simulation


Business Continuity Plan

Baseline Sourcing Pattern

Predict & Visualize Operational Impacts with Discrete Event Simulation

Stock Out

Storage Capacity Limit Reached

Huanghua DC shut down increases freight spend by 2% while service distance increases by 7%


Risk ManagementCommodity Pricing Shocks


Business Continuity Plan

Baseline Sourcing Pattern


At 180% increase in fuel price, freight

spend justifies setting up operations locally

for sourcing

SUPPLIER INBOUND LANES

WRDC TO DC TRANSER LANES

SUPPLIER INBOUND LANES

WRDC TO DC TRANSER LANES • Pre-plan supply chain responses in response to various risks in supply, demand, weather and geo-political events.

• Identify optimal alternate suppliers, carriers, production sites, distribution paths, etc. prior to supply chain risk events occurring

• Understand the impact to capital expenditures, operating expenses and service to customers

• Combine optimal designs with discrete event simulation to predict and anticipate impact to daily operations

• Model varying lengths of risks for different supply chain responses


Sustainability OptimizationFinancial Service Risk Supply Chain Sustainability

35% GHG Reduction Network Profile

Baseline GHG Network Profile


• Quantify financial benefit or costs of achieving sustainability goals

• Built in published emission factors accurately models and outputs emissions from various forms of transportation

• Optionally, carbon offsets are calculated as a part of the profit and loss calculations

• Fees and duties as a result of non-green equipment/facility usage can be incorporated into the overall profit and loss calculations

• Ramp up of sustainability efforts can be modeled as a multi-year green house gas reduction initiative

STANDARD NON-GREEN CARRIER

REDUCED EMMISSIONS CARRIER

STANDARD NON-GREEN CARRIER

REDUCED EMMISSIONS CARRIER


Tax/Duties OptimizationFinancial Service Risk Supply Chain SustainabilityOptimized Network without Tax Considerations


• Optimize network with tax/duties considerations

• Apply tax/duties/tariffs based on transfer pricing across regions

• Calculate tax/duties/tariffs based on revenue

• Calculate tax/duties/tariffs based on import/export arrangements

• Capture region specific product standard cost based on production cost and exchange rate differences

• Determine tax/duties/tariffs based on region to region movements

• Account for tax/duties/tariffs based on invoicing locations

Tax Efficient Network


Freshness ConsiderationsFinancial Service Risk Supply Chain SustainabilityBaseline Sourcing Pattern

Freshness

Cycle Inventory

Optimization

Shelf Life Constrained

Optimal Inventory

True Cycle Evaluation

Age Curve Generation

Average Touches in SC Design


• Production with freshness – what if’s to optimize production lot size against probability of dumping

• Product flow contingency planning with freshness – flow paths that minimize freight, inventory and spoilage costs

• Inventory planning with freshness – minimize inventory with respect to shelf life, service level agreements and production constraints

• Ability to track to true age of productions

• Minimize obsolescence and cost write downs for high turn-over items (ie fashion, electronics)

Product Demonstration


Supply Chain GuruModeling Elements


Supply Chain Guru Supply Chain Guru Modeling Elements

llamasoft customer support

Documents

supply chain designoffices

support team

solutions architecture

solutions delivery team

solutions experts

support centers

rights reserved9

product team