look for the terrorist not the bomb
TRANSCRIPT
2014 Chief Security Officer Summit
Greatest Global Threats
• Ukraine
• Ebola
• Cybercrime
• ISIS
@JennyReidSA
2014 – Dan Inbar
Homeland Security Research Centre - USA
@JennyReidSA
Megatrends affecting
homeland security &
public safety
– We will fail to protect
sensitive data
– By 2020 there will be 50
billion networked devices
2014 – Dan Inbar
Homeland Security Research Centre - USA
@JennyReidSA
• There are 8 major industry sectors to be
focused on.
NUMBER 1
– People Security Screening
• MOST PEOPLE LOOK FOR THE BOMB NOT
THE TERRORIST
• Only 18% of security budgets in airports look at
people risk
What is the cost of unplanned
attacks?• Economy
• Safety
• Security
• Review of policies
• Review of procedures
@JennyReidSA
What is the greatest threat to the
Workplace?
• Who is the workplace
TERRORIST?
@JennyReidSA
“There are some things money can’t buy—
but these days, not many”
Michael Sandel, author of What Money Can’t Buy.
A person can buy
• Prison-cell upgrade for $90 a night,
• Right to shoot an endangered black
rhino for $250,000,
• Doctor’s cell phone number for $1,500.
@JennyReidSA
Who is the Terrorist in your
Workplace?
@JennyReidSA
What is the Workplace Terrorist’s
Intention
• Create Fear
• Management
• Colleagues
• Suppliers
• Gain Recognition for
Intentions
• Steal or Extort money &
equipment
• Destroy Facilities
• Disrupt Lines of
Communication
• Create doubt in stakeholders’
minds
@JennyReidSA
What fuels terrorism?
What is the effect
on the workplace?
@JennyReidSA
Theft
@JennyReidSA
What does Employee Theft Cost?
• 44% of retail shrinkage was due to
employee theft
*Source: National Retail Federation Security
Survey
• 30% of all business failures are
caused by employee theft.*Source: American Management Association and
US Chamber of Commerce
• The FBI calls employee theft the
fastest growing crime in America.
55% of perpetrators of employee
theft are managers.*Source: American Society of Employers
@JennyReidSA
@JennyReidSA
Cost of Low Morale
• 22 million actively disengaged employees
costing $350 billion per year in lost
productivity including absenteeism, illness
and other low morale issues. Gallup
• Lack of trust
• Fear of Conflict
• Lack of Commitment
• Apathy
@JennyReidSA
Outward acceptance of bad
behaviour
@JennyReidSA
Find the Balance
40% of
people are
dishonest
15% of
people are
honest45% of people
behave
according to the
immediate
environment
@JennyReidSA
Who is influencing who?
COST OF BAD ATTITUDE
• Reduced employee engagement
• Less committed to work
• High employee turnover
• Lack of Trust
• Lower levels of customer
satisfaction
@JennyReidSA
HOW TO MANAGE THE
TERRORIST IN THE
WORKPLACE
@JennyReidSA
@JennyReidSA
@JennyReidSA
@JennyReidSA
@JennyReidSA
@JennyReidSA
What are the costs
of inaction?
@JennyReidSA
• A 10% increase in investment on employee engagement would increase profits by $2400 per employee
• Less than 50% of CFO’s understand the ROI on employees
• Highly engaged organisations can improve performance by 20% and reduce staff turnover by 87%
@JennyReidSA
Only 29% of employees feel valued in their
jobs
Almost 25% of employees said they will
change employers in 2013 or 2014
2013 CareerBuilder Study
Bureau of Labor Statistics
@JennyReidSA
Employee Morale
ProductivityWork
PerformanceEmployee
Engagement
Efficiency
Profit
@JennyReidSA
Proactive measures to
keep the terrorist out of the workplace
@JennyReidSA
STAND UP FOR ETHICS
• What should I do
in my company?
• Who should do what?
• Is there an ethics
reporting policy or
whistleblower programme?
If you don’t know where you’re
going, any road will get you
there. – Lewis Carroll
6 PILLARS OF ETHICAL
PROGRAMME
LE
AD
ER
SH
IP
CO
MM
ITM
NT
Non-Negotiable
6 PILLARS OF ETHICAL
PROGRAMME
ET
HIC
AL G
OA
LS
&
SU
PP
OR
TIN
G S
TR
AT
EG
YCreate an ethical culture
Ethical strategy must reduce unethical conduct AND improve ethical conduct
6 PILLARS OF ETHICAL
PROGRAMME
ET
HIC
AL S
TA
ND
AR
DS
Codes of Conduct
Policies
Standards
Identify standards
Who is treated better?
6 PILLARS OF ETHICAL
PROGRAMME
ET
HIC
AL A
WA
RE
NE
SS Visible Policing
Awareness must be a deterrent to misconduct
Training & Development
Communication
Regular Reviews
AGENDA
6 PILLARS OF ETHICAL
PROGRAMME
AS
SE
SS
ME
NT,
MO
ITO
RIN
G
& R
EP
OR
TIN
GManagement Tool
Employee survey
6 PILLARS OF ETHICAL
PROGRAMME
OP
ER
AT
ION
AL E
TH
ICS
Live it!
Put ethics into action
ENCOURAGE AN ETHICAL
CULTURE
@JennyReidSA
Doing the RIGHT thing the RIGHT WAY for the RIGHT reasons
is what determines Ethical Behaviour
PRE-EMPLOYMENT
CV Verification
Integrity Assessments
Personality Tests
IN SERVICE SCREENING
Criminal Checks
Credit Checks
Alert Databases
FRAUD PREVENTION DATABASES
Employees
Contractors
Suppliers
Employee Screening
Policy
@JennyReidSA
WHAT DOES
A BAD HIRE
COST YOUR
COMPANY?
@JennyReidSA
False Information
• 74% of CVs contain false
information
*SABPP
• 49% of hiring managers had
caught a job applicant fabricating
some part of his/her resume.
*Source: CareerBuilder.com Survey,
• 34% of application forms contain
outright lies about experience,
education, and ability to perform
essential functions on the job.*Source: Wall Street Journal
@JennyReidSA
False Information
• It costs $7,000 to replace a
salaried employee, $10,000 to
replace a mid-level employee, and
$40,000 to replace a senior
executive.*Source: Recruiting Times
• The U.S. Department of Labor
estimates that the average cost of
a bad hiring decision can equal
30% of the first year’s potential
earnings.*Source: U.S. Department of Labor
@JennyReidSA
Create & Happy & Healthy
Workforce
@JennyReidSA
Employee Wellness
Nutrition
Wellness
CounsellingFinancial Advice
Corporate Culture
@JennyReidSA
ANNOYING MANAGEMENT
TRENDS OF TODAY
• Employees are not freely
available outside of
normal working hours
• Unreasonable employee
expectations
• Lack of respect for
employees & their
personal life
@JennyReidSA
What do Today’s Employees Want?
• Feel part of the company
• To be included in decision
making
• To be valued & respected
• Work / Life Balance
• To be cared for by the
employer
@JennyReidSA
Create a Happy & Health
Workforce
• Reduce Work
Pressure
• Encourage
physical wellness
• Encourage
physical activity
@JennyReidSA
Create a Happy & Health
Workforce• Encourage
healthy eating
• Educate on Work
/ Life Balance
• Maintain
emotional
boundaries
between work &
home
@JennyReidSA
The problem with human resourcesIs that they are human, with all that entails.
Truthfully, the human condition is by and large good.
Most people are honest, sincere, responsible
And prepared to work hard for a fair shake.
But there are others that give people a bad name.
These are the ones that lie, cheat and steal.
They are the businessman’s worst nightmare
For the damage they can cause.
These are the people you don’t want working for you.
