Loreburn LivingIssue 7 Christmas 2017

Welcome to the Christmas 2017 edition of Loreburn Living, I hope you find it

a useful read. In this edition you’ll find information on our new Convenor, Brian

Pattinson, an inspirational story from one of our long standing residents and lots

of useful information to help you make the most of your tenancy with

Loreburn H A.

As we come to the end of another year, I look back positively on the progress

made at Loreburn, whilst recognising there is still work to do around customer

service. In 2018, we plan a renewed focus on the customer experience, learning

from mistakes to avoid repeating them, and ensuring we respond to your

feedback, comments and complaints in a more pro-active and positive manner.

We’ll be re-introducing the ‘Meet the Chief Executive events’ in 2018 so if you’d

like a visit to your area please get in touch.

We recently secured £20m private finance to develop a range of new homes and

in 2018 we will be moving on site with a number of new housing developments

around the region. Whilst new homes are very important we will continue to work

with elected representatives, local partners and other stakeholders to ensure

service delivery continues to improve for our loyal, current tenants. If there is

anything you like to discuss with me please do not hesitate to get in touch.

Finally, as the festive season approaches, I’d like to take this opportunity to wish

you, your family and all those dear to you a happy and healthy 2018.

With warm wishes,

Lorraine

CREATING GREAT PLACES TO LIVE2

Merry ChristmasOur offices will close at

12.30pm on Friday 22 December 2017 and will re-open at 9am on

Wednesday 3rd January 2017.

In the event of emergency repairs, please call

01387 271 221

3

Our winners and nominees are as follows;GREAT Young Citizen sponsored by Let’s Get SportyWinner – Daniel PattersonNominees – Sephorith and Euphemia Lyon Kian Govan

GREAT Open Spaces sponsored by Carters CleaningWinner – JM Barrie HouseNominees – Princess Victoria Court School Close

GREAT Home sponsored by Enterprising DGWinner – Colin and Julia MayliaNominees – Elspeth Jackson Jean Alexander

GREAT Support sponsored by Norman FurnishingsWinner – Community Integrated CareNominees – John White Key Housing

GREAT Community sponsored by The Furniture ProjectWinner – Woodend Way, CloseburnNominees – Cresswell Hill, Dumfries Nithsdale Mills Committee, Dumfries

GREAT Staff sponsored by Loreburn Housing AssociationWinner – Jo Petherick (Income Officer)Nominees – Alyson Kinalczyk (Sheltered Housing Advisor) Fiona Smith (Sheltered Housing Advisor) Lorraine Usher (Chief Executive)

GREAT Contribution sponsored by AshleighWinner – Helen AgnewNominees – Helen Alexander Margaret McGaw

GREAT Customers sponsored by Loreburn Housing AssociationWinners – Moira Hornsby Catherine Watterson Ann Bell Harold Gibson

GREAT Success Story sponsored by SHAX Winner – Sam McDonaldNominees – Residents of School Close Andrew Geddes Erin Carmichael

GREAT People Awards 2017At Easterbrook Hall, Dumfries on 8th September 2017, our first ever Loreburn Housing

Association GREAT Award were held. The purpose of the awards was to celebrate both customer and staff achievements throughout the year. A great night was had by all with

customer travelling from across the region to participate. The front cover of this edition shows many of our wonderful winners including the tenants and staff from School Close, Kirkcudbright. The night included great food and entertainment by ‘Two Left Feet’ and some wonderfully inspirational stories. Included below is a list of the winners and nominees along with photos from the night.

GREAT Community winner, Woodend Way, Closeburn.

GREAT Home winner, Colin and Julia Maylia

GREAT Open Spaces winner, JM Barrie House.

GREAT Young Citizen winner, Daniel Patterson.

cont. over

CREATING GREAT PLACES TO LIVE4

GREAT Success Story winner, Sam McDonald.

GREAT Contribution winner, Helen Agnew

GREAT Customer, Moira Anderson collecting on behalf of her late father

Harold Gibson

cont.

GREAT Staff winner, Jo Petherick.

Christmas Rent IncentiveIf your rent account us up to date by

15 December 2017 you will be entered into our Christmas prize draw

for the shop of your choice.

1st Prize £502nd Prize £403rd Prize £35

Contact your Income Officer to

enquire about your rent account & make a payment on 01387 321 300

5

Andrew GeddesA Loreburn customer in Dumfries was the inspiration

behind the recent GREAT People Awards, held at the Easterbrook Hall in September. During a visit to our

Dumfries office reception last year Andrew Geddes of Dumfries told staff of his own personal success story – that he had maintained his tenancy for over 20 years and won his battle with addiction, all against the odds.

cook. Eventually, due to his positive engagement, Andrew was rewarded with the opportunity to stay in the 1 self-contained flat within the block just 6 months into his stay.

After a brief spell in shared accommodation, Andrew was eventually offered his own tenancy with Loreburn HA and has thrived ever since. Moving in on 1st July 1996 Andrew celebrates 21 years living in his property – an achievement he is very proud of.

“I’ve done well and no one expected me to. I think that was the motivation – to prove people wrong. I’ve been sober for 23 years now and I’m the longest serving customer where I live. When I was evicted people said I was finished and that I wouldn’t last 5 minutes in Dumfries. Now whenever I go back to Stranraer people often don’t recognise me, they can’t believe it’s the same person they once knew! Moving to Dumfries gave me a fresh start in life”

When asked what his advice for others in a similar struggle would be, Andrew said “If you’re trying to change just stick in there, you don’t want to ruin your life. You have to do it for yourself though, nobody can do it for you and you must really want to change. But you can do it!”

Andrew is rightly proud of his achievements and his happiness from sharing his story prompted staff to think about how we could celebrate achievements across the association. From this the GREAT People Awards were born!

Andrew’s achievement gained him a nomination in the ‘Great Success Story’ category and, although on this occasion Andrew was unsuccessful, he has agreed to feature in this edition not only to celebrate his success but also to potentially inspire others.

Living with his mother for over 15 years, Andrew had generally kept himself to himself however things took a turn for the worse when his mother passed away in 1990. After 2 or 3 years of living alone, “life got harder” for Andrew – he started drinking heavily and got in trouble regularly. Due to his increasingly worsening behaviour he eventually found himself charged with breach of the peace and the police had to take away his radio due to the constant noise and nuisance he was causing those surrounding him. He was barred from a pub in Stranraer and Andrew also says there was a rumoured petition circulated amongst his neighbours to try and have him moved out of the area.

Things then escalated to the point that, in July 1993, he was briefly taken to jail after he damaged the property he was renting, something he ended up getting 3 years’ probation for. Then six months later, in January 1994, he unfortunately committed the same offence again and this time received another 3 years’ probation along with

240 hours of community service. At the time this was the maximum amount of community service that could be given and Andrew admits he almost received a prison sentence. This time however it was enough to get him evicted from his property.

Andrew says he ended up staying with a friend who unfortunately was also a heavy drinker, making things even harder – “I was drinking several double strength cans of lager every day and due to my circumstances I felt like I was trapped in a constant circle” Luckily, things were about to change – “One day a man on the street offered me a drink from his bottle and, without even thinking about it, I took a drink from it. I hadn’t even checked to see what it was, I just drank it, but then when I realised what I’d done and that there could have been anything in that bottle I realised I had to stop drinking. That was the final straw” On the 27th July 1994 Andrew had his last drink – the day before he moved to Dumfries.

Andrew’s probation officer had heard about a new scheme in Dumfries so contacted Loreburn HA to arrange a meeting. In July 1994, Andrew moved into his new home which included support for people with alcohol dependency.

Whilst there, Andrew finished his community service which consisted of carrying out painting and grass cutting jobs for the elderly. He also acted as the spokesperson for his fellow residents, cooking meals for up to 12 people, undertaking cleaning duties, taking responsibility for the food budget and even ended up teaching other residents how to

CREATING GREAT PLACES TO LIVE6

Fire Safety @ ChristmasDuring the festive period the risk of a fire can increase.

Follow our Fire Safety @ Christmas tips to ensure you stay safe this Christmas.

Decorations can catch fire easily; do not hang decorations or cards too close to lights

or other electrical appliances

If you overload an adapter, it can overload the socket, which can overload the main

electrical wiring in your home; this could potentially lead to a fire. Make sure your

adaptor is fitted with a fuse and never use more than one adaptor in each socket.

A time when it is easy to forget fire safety is during a party or when there are more

people in your home than normal. Having many people in your home can add to the

dangers especially if alcohol is involved, as people become less careful.

If people are smoking provide extra ashtrays and make sure cigarettes are put out

properly. It is much safer to ask people to smoke outdoors.

Never hang, balance or attach decorations or greetings cards on or around a fireplace

or source of heat.

If you are choosing to have a real tree, choose one that has been freshly cut. To test a

tree strike the stump down on a firm surface. If the needles fall off the tree is too dry.

Place the tree in a stand which can be filled with water. Make sure the tree is secure

to prevent it being knocked over.

When using christmas lights check the max. amps that can be handled by the fuse in

the plug. Turn lights off at night and whenever you aren't at home. When switched on

ensure no bulbs touch paper or fabrics. Never use candles on your tree.

Make sure you test you smoke alarm regularly. If you have any concerns regarding

your smoke alarm report this to Loreburn Repairs on 01387 271 221

If you are lighting candles, ensure they are placed on steady non-flammable surfaces.

Keep decorations are kept away from candles. Remember to put candles out when

going to bed or when you leave your home.

7

Did you know?Dog mess – Apart from being an unpleasant nuisance, if you step in, fall in, cycle through, wheel a wheelchair through it or walk it into your home, dog mess is a real health hazard.

Both dog and cat faeces can contain the eggs of the roundworm ‘Toxocariasis’ and those eggs can survive in soil for several years. If they are ingested or inhaled by humans they can cause eye, liver, brain or respiratory problems such as asthma, hepatitis and epilepsy.

We ask for your help to reduce the risk in communal areas by cleaning up after your dog or cat. If you see someone who doesn’t, contact your Housing and Community Engagement Officer who will deal with the matter.

We can also provide black bags and pooper scoopers, just ask at the office of your Housing Community Engagement Officer.

FIRE SAFETY IN COMMUNAL AREAS

As a landlord we have a legal duty to arrange for a fire risk assessment to be carried out on the communal areas of your building, and for it to be kept under review. But there are a few things you can do to help:

● Don’t obstruct the communal areas, which often form the fire escape route for the block, your housing officer will guide you on this.

● Don’t prop open fire doors in communal areas

● Don’t clutter the stairs, corridors and landings with personal items or things that can set fire easily 

● Don’t store prams, bicycles or mobility scooters in communal areas

● If you see anything in the communal areas that doesn’t belong there, inform your Housing Community Engagement Officer

● Don’t store flammable materials in cupboards that have electrical circuits

● Make sure you put all rubbish in the bins provided, don’t leave it lying around in the refuse area as this can easily be set on fire

If in doubt regarding any of the above contact your Housing Community Engagement Officer.

CREATING GREAT PLACES TO LIVE8

● Working Tax Credit

● Child Tax Credit

● Housing Benefit

● Job Seekers Allowance (Income Based)

● Income Support

● Employment & Support Allowance (Income Related)

If you are of State Pension Age then the information on Universal Credit in this article does NOT apply to you.

Paying Your Rent and Universal CreditIt is the responsibility of all customers to ensure that rent is paid to us in advance, and you can ensure that this happens on a regular and ongoing basis by setting up a direct debit to pay us your rent.

All new claimants for Universal Credit in Scotland are able to ask for the housing costs element (the sum that the DWP agrees to pay towards rent as part of your Universal Credit) to be paid directly from the DWP to Loreburn HA.

Universal Credit in Dumfries & GallowayFrom May 2018 any person needing to submit a NEW claim for benefits will need to submit an online claim for Universal Credit.

Any person already receiving Universal Credit though the “live” service will be contacted by the DWP on or after May 2018 and asked to submit an online application so they can be transferred across to the Universal Credit Full Service.

REMEMBER – If you make a claim for Universal Credit it will normally take at least five weeks until your first payment is made. If this will cause you financial difficulties you will be able to request an advance payment up to the anticipated amount of your first payment. This will be in the form of an interest free sum repayable over a period of up to a year.

Universal Credit – Payment FrequencyAll new claimants for Universal Credit in Scotland are able to ask to receive smaller payments twice per calendar month instead of a single monthly payment. Please consider this and if you feel that it would help you to manage your money more effectively.

Countdown to Universal Credit - We Are Here To Help YouIf you need help to understand Universal Credit and what it means for you please call 01387 321 300 and ask to speak to your Income Officer. Or if you need access to the internet drop into our Dumfries office or IT cafe in Stranraer.

Sources of InformationMore information on Universal Credit can be found online at:

www.gov.uk/universalcredit

www.citizensadvice.org.uk/scotland/benefits/universal-credit

What is Universal Credit?

Universal Credit is a benefit for people of working age who are out of work OR working and on a low income. If you currently receive any of the following benefits please read

this article as it applies to YOU.

Did you know?You can report any problems with something on your street. So if you notice a pothole, a street light not working or an uneven path, you can report this to Dumfries and Galloway Council online by following the link and hit report it - http://www.dumgal.gov.uk/

Going DigitalHere at Loreburn we are trying to reduce our carbon footprint by only printing when necessary. As a result all future copies of Loreburn Living will be sent by email and also be available at www.loreburn.org.uk

If you would still like a printed copy please let us know by calling 01387 321 300

Please make sure we have

an up to date email address

for you to make sure you

don’t miss out!

9

Linking You to Work

A new service has been launched in D&G to provide personal support for people out of work. The Links

to Work Project offers support to indivduals in Dumfries and Stranraer to access support to help them overcome barriers to work.DG Employment TAP can help with accessing training, support to develop skills and confidence, job applications, CV and interview support, access to funding, work experience and much more.

The project is co-ordinated by DG Employment Tap an employability and skills organisation. Irene Penrice, Links to Work Project said “The Links to Work Project will work with individuals to help build confidence and knowledge including money management. We look forward to working with Loreburn HA tenants in Dumfries and Stranraer.”

For those not living in Dumfries or Stranraer, DG Employment TAP offers an outreach service.

For more information contact 01387 245 191 or email dgemployability@dumgal.gov.uk

Are You?

Unemployed and claiming benefits

Trying to get paid work

Did You Know?

The Department of Work and Pensions has a Flexible Support Fund that may be able to provide you with financial assistance or practical help to remove barriers to work you may have.

Types of help that you may get include:

New Clothing for Job Interviews or when you start work

Cost of travel expenses either public transport or mileage rate for your car to get you to work until first wage is paid.

Training to help increase your chances of successfully finding a paid job

Other help may be available depending on your needs and circumstances.

What Should You Do Next?

Now you know about the Flexible Support Fund talk to your Jobcentre Plus Work Coach. Tell them about your barriers to work and ask for their support to help remove these. If you are offered a job interview or paid employment talk with your Work Coach about the help you need.

Flexible Support – Helping YOU into Paid Work

Loreburn LettingsLooking for a move?

Apply now and view our available properties at www.loreburnlettings.org.uk

For all other social landlords in the region applications can still be made through Homes4DG

at www.homes4dg.org.uk

If you’d like more information on moving home, contact our Customer Engagement Team

on 01387 321 300.

In first the first 50 days of Loreburn Lettings we have;

Keep checking back every Tuesday and Thursday for new properties at

www.loreburnlettings.org.uk

Registered

Housed

Advertised

8101226

Applications

Applicants

Properties

CREATING GREAT PLACES TO LIVE10

Brew and a BletherIn partnership with DGHP, Housing and

Community Engagement Officer Clare Burns hosted a Brew and a Blether in Drummore on Monday 16th October 2017.

The event was an opportunity to work alongside DGHP in one of our rural

areas, given customers of both Housing Associations the chance to talk about

housing related issues in an informal setting.

Pictured is Clare Burns with some attendees from the event.

Scottish Housing DayOn 21st September we celebrated Scottish Housing Day with our Dumfries and Stranraer

offices. Scottish Housing Day was celebrated across Scotland with Housing providers highlighting what they do and sharing success stories.

To celebrate we held open mornings in our Dumfries and Stranraer offices inviting customers and members of the public to find out about what we do and ask questions about housing. We also posted items on Social Media throughout the day using the hashtag #ScottishHousingDay

Aiden and Ryan with Christine Henry

Stuart Mackay assisting customers

Clare Burns assisting customers Callum, Euan and Clare with Keith Mars

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For storyteller Susi Briggs the weeks running up to Christmas this year are going to be even more special than usual for a mother of two young daughters.

For the last four years Susi has been working with friend and artist Ruthie Redden on creating a book called ‘Nip Nebs’ a character inspired by the mythical character Jack Frost. They had been planning to produce the book with support from crowd funding but instead they recently received an offer to publish the book.

Susi, a Loreburn Housing tenant who lives in Gatehouse of Fleet in south west Scotland, said: “We were just so excited when we were approached by Curly Tale Books from Wigtown after the directors had seen the artwork and story at an exhibition held during the town’s annual book festival.”

Susi was inspired to write the lyrical story about Nip Nebs in Scots to inspire others to celebrate and use the Scots language, drawing on childhood memories of Jack Frost. “I remember my father would warn me to keep my socks on or “Nip Nebs will prinkle yer taes!” Scots is a wonderfully descriptive language and many of the words speak for themselves without much translation. Words like ‘crumshie’ to describe the crunchy sound of snow as you step on it and ‘glisk’ which describes a sparkling shine.”

The love for Scots was instilled at a young age when Susi attended Lincluden Primary School, Dumfries in the 1980s. Wilson Ogilvie, the headmaster and president of the Robert Burns World Federation at that time, encouraged the use of Scots every day and not just for

special occasions such as St Andrew’s Day or Burns Night. Susi felt that one way to encourage the use and the awareness of the lesser used Scots words was to use them in enchanting

picture books using the words lyrically and imaginatively. The lyrical story in Scots describes how Nip Nebs moves through our world creating beauty and form. The imagery is full of wonderful things to find from small animals to little fairies.

Ian McIntyre, past president of The Burns Howff Club Dumfries has written the foreword for the book saying ‘Nip Nebs’ is the perfect platform to introduce our young children into our rich and descriptive language. The words and Ruthie Redden’s wonderful illustrations provide an ideal foundation to stimulate, educate and entertain the young, enquiring mind.’

The publishers, Jayne Baldwin and Shalla Gray of Curly Tale Books, are known for producing high quality children’s books inspired by the Galloway landscape like Big Bill the Beltie Bull. “We saw the mock-up of Nip Nebs at an exhibition at the Unit Three gallery and just loved the beautiful combination of magical imagery and lyrical storytelling. As a small publisher it’s important to us to support local writers, artists and businesses which is why we use Newton Stewart printer JB Print. We’re so excited to be able to help Susi and Ruthie get their work to a wider audience.”

Susi Briggs is the founder of The Wee Folk Storytellers, Music Matters and a registered storyteller with the Scottish Storytelling Centre. She resides in Gatehouse of Fleet with her daughters Freya and Violet. She is an active volunteer leading groups for Alzheimer’s Scotland, TGB Gatehouse and Gatehouse of Fleet Festival Group. Her father Stewart is her main inspiration for writing and telling stories and her mother Violet taught her to not be afraid to do things differently. Her children keep her imagination vibrant! Life is never ever dull!

Nip Nebs

CREATING GREAT PLACES TO LIVE12

Latest Community Events

Invitations will be out soon for the first Loreburn Burns Supper. We are going to be hosting a traditional Burns Supper in Dumfries with the addition of a Lantern Making workshop, in association with the Big Burns Supper festival. Lantern making will take place before we address the haggis and enjoy our haggis, neeps and tatties. The Big Burns Supper are holding their Lantern Procession on Thursday 25th January at 5:30pm and we would like everyone, whether you have made a lantern or not, to join Loreburn Housing Association staff as part of the procession. More information about the location, date and time of the Loreburn Burns Supper will be in the invitations. We look forward to seeing you all for a braw nicht!

Burns Supper

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New Convenor Brian PattinsonHello,

I was delighted to succeed John McNaught as convenor of Loreburn HA and thought that I should introduce myself to readers of Loreburn Living.

Firstly I would like to thank John, on behalf of the committee, staff and customers, for his service as convenor over the last five years. The true test of a convenor is how much the organisation has improved during their tenure, and by that criteria John has been an outstanding success and we congratulate him on his term in office. John remains as a Loreburn HA committee member and I look forward to further working with him.

On a personal level, I came to Dumfries & Galloway 39 years ago to run a textile company in Stranraer. Originally I was only to be here for four years however my family and I liked living here, and with the business growing successfully we decided to stay, I retired and we are still here!

This is a hugely exciting time to be involved with Loreburn HA, with so many great projects in the pipeline, from the recent launch of Loreburn Lettings and our work with assistive technology, to our plans for energy efficiency and its impact on fuel poverty, and new developments such as the Garrick site in Stranraer, which with its plans for dementia friendly properties and a Foyer for young people can really improve the lives of our customers.

So I am really looking forward to working with the committee to support Lorraine and her team as they deliver our plans for Loreburn HA and our customers – Creating GREAT Places to Live!

If you would like to contact me, please feel free to send me an email at BrianP@loreburn.org.uk

Best Wishes, Brian

Did you know? It is important to recycle and put out your bins for collection on the correct days. You should put your waste into the correct bins and put them out at 7:30am day of collection. You can find out your collection day by calling 030 33 33 3000. If required you can also ask for an assisted collection service by calling the same number.

If you have 6 or more people living in the property, you can get a second bin provided by Dumfries and Galloway Council. If your bins are full and you still have rubbish for collection you can purchase white refuge sacks from the Council for 50p each.

You can also arrange for Dumfries and Galloway Council to dispose of large items or lots of waste from your home that won’t fit in your bin such as sofas, garden waste, bikes and mattresses. It costs £12.85 for up to 3 bulky items or 10 bags. It might cost more for us to collect some really large items.

They will collect:● old and unusable furniture (such as sofas, bed frames, mattresses or wardrobes)● bathroom suites (such as baths and sinks)● garden waste● other large household and garden items (such as pianos or sheds)● other large metal items (such as garage doors and radiators)

They won’t collect● domestic appliances (white goods)● large items from commercial properties● asbestos● glass, car batteries, oil, paint,or tyres

To request a collection● Call 030 33 33 3000 and pay by credit or debit card● Visit a Dumfries and Galloway Council Customer Service Centre and pay by cash, card or

cheque

If you would like further information please contact your Housing and Community Engagement Officer.

CREATING GREAT PLACES TO LIVE14

“Using the smart meter saves me money and I

would recommend to other people to make the switch”

Who are Our Power?Our Power is a different kind of energy supplier set up by progressive Scottish social housing providers to make energy fairer and reduce levels of fuel poverty.

The not-for-profit supplier offers more affordable energy, excellent customer service and aims to engage in the energy sector to find ways to further reduce the cost or improve the experience of their customers.

What are smart meters? A smart meter is a device that measures the gas and electricity you are using and displays the information in near real time on a handy portable screen in your home.

The system we install usually includes a gas meter, an electricity meter and a compact In-Home Display unit (IHD) which all work together. The IHD is compact you can place it in a handy and easily accessible place - on your kitchen worktop for example - so you can refer to it regularly.

The main benefit of a smart meter is that you can see how much money you are spending on energy, putting an end to estimated bills and unexpected costs at the end of the month. It helps you manage and monitor your spending and should allow you to cut energy costs.

How to use/read a smart meter If our engineers install the meter for you in your home and you’re in the property, then they will provide a demonstration of how they work during the installation, however if you have just moved into a home that we supply and the smart meters are already installed then we have made 3 short videos to provide an overview of our Smart Meters and how the In-Home Display works for you as a Credit or PAYG customer.

Videos can be found at: https://our-power.co.uk/smart-metersYour smart meter allows you to easily see how much you’ve spent, how much your current balance is and how many days you have remaining. You can also view your current tariff with ease as well as allowing you to personalise your IHD to help you budget and notify you when you are running low on credit.

To get your quote visit: our-power.co.uk

Scottish not-for-profit energy supplier, Our Power, are rolling out Smart Meters to all Pay As You Go customers

Loreburn HA has asked customers who have switched to a Smart

Meter with Our Power what they think of their

Smart Meter so far.

“Love my smart meter, there are no more estimates. Our

Power have been cheaper for me so far and I can see what I

use which is great.”

“You can see what you are using and it lights up

so is easy to read”

“Easy to top up and see how much energy you use. I like that Our Power are a non

profit company and pass the benefits back to the customer.”

15

Scheme Winner – Kirklea Place,

Wigtown

We are pleased to announce the winners of our 2017 Garden Competition, each

category won a £50 garden centre voucher with the overall winner winning an additional £50 voucher.We also ran a prize for the best scheme with the winners being awarded up to £150 to spend on their scheme.

Entries to this years Garden Competition were judged by Mavis McNeil, a florist from Castle Douglas.

2017 Garden

Competition Winners

Floral Category

and Overall Winner

Tub/Basket/Window Box

Category

Feature Category

Vegetable Category

Floral Category and Overall Winner – Mr & Mrs Halliday, Townfoot, New AbbeyTub/Basket/Window

Box Category – Mr & Mrs Law, Tynron View, Penpont

Feature Category – Mr & Mrs Agnew, Doocot Terrace, Minnigaff

Vegetable Category – Mr & Mrs Leigh, Boyach Terrace, Isle of Whithorn

SchemeWinner

Contact Numbers

Loreburn Housing Association@LoreburnHA

customerservice@loreburn.org.uk

To Report a RepairAll repairs, office hours and emergency, should be reported on

01387 271 221

Income Service Officers:Dumfries

Jo Petherick : 07712 323 271Karen Duncan : 07872 126 983Kerry Graham : 0752 5276 966

Vicky McDonald : 0788 0035 301

Stranraer Ian McGeoch : 07818 591 425

Margaret Thompson : 07525 276 968

Housing and Community Engagement Officers:Dumfries

Deborah Thomson : 07703 818 728Fiona Clingan : 07894 595 532

Natalie Richardson : 07872 127 009

StranraerClare Burns : 07872 126 992

Louise McCormick : 07471 035 122

To find out who the Income Officer or Housing and Community Engagement Officer is in your area, go to www.loreburn.org.uk/tenants/

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LWA

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http://loreburn.org.uk/

Loreburn Housing Association Ltd is a registered Scottish Charity No SC029917Registered in Scotland under the Industrial and Provident Societies Act, 1965

Financial Conduct Authority No 2110R(S) Scottish Housing Regulator Registered No HAL 153

loreburnha

Loreburn HA