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• Loyalty Program https://store.theartofservice.com/the-loyalty-program- toolkit.html

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Page 1: Loyalty Program

• Loyalty Program

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 2: Loyalty Program

Loyalty card - On-line and mobile loyalty programs

1 Recently there has been a move away from traditional magnetic card, stamp or punchcard based schemes

to online and mobile loyalty programs

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 3: Loyalty Program

British Airways - Loyalty programs

1 British Airways' tiered loyalty program, called the Executive Club, has benefits that include access to special lounges and dedicated fast

queues.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 4: Loyalty Program

Loyalty program

1 'Loyalty programs' are structured Loyalty marketing|marketing efforts

that reward, and therefore encourage, loyal buying behavior–

behavior which is potentially beneficial to the firm.Sharp, Byron

and Anne Sharp (1997), Loyalty Programs and Their on Repeat-

Purchase Loyalty Patterns, International Journal of Research in

Marketing, 14 (5), 473-86.https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 5: Loyalty Program

Loyalty program

1 In marketing generally and in retailing more specifically, a 'loyalty

card, Cashback reward program|rewards card, Cashback reward program|points card, advantage card', or 'club card' is a plastic or paper card, visually similar to a

credit card, debit card, or digital card that identifies the card holder as a

member in a loyalty programhttps://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 6: Loyalty Program

Loyalty program

1 Loyalty programs can be viewed as a form of centralized virtual currency, one with unidirectional cash flow,

since reward points can be exchanged into a good or service but

not back into cash.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 7: Loyalty Program

Loyalty program - United States

1 (For example, a bookseller's loyalty card program might provide a customer with a 10% off coupon once the customer has

spent $200 at the bookseller.) Major retailers Best Buy and Sears offer loyalty programs that offer points redeemable

for dollar-amount discounts after accumulating a set number of points

along with other discounts from time to time.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 8: Loyalty Program

Loyalty program - United States

1 Independent hardware stores such as Ace Hardware and True Value added customer loyalty programs in order to compete more effectively against

larger chains as well as gather customer data

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 9: Loyalty Program

Loyalty program - United States

1 Max Erma's has a loyalty program called Good Neighbor Rewards.

Guests are rewarded based on their number of visits by either 5%, 10%,

or 15%. Additionally, guests are periodically given additional rewards by way of free items added to their

loyalty card electronically.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 10: Loyalty Program

Loyalty program - United States

1 Prominent online loyalty programs include MonaBar, Memolink, Mypoints, FatWallet, Perka, Belly (loyalty program)|Belly, and

Swagbucks.[http://comparerewards.com/archives/10] Some online loyalty programs

focus on other-directed consumers including Upromise, Schoolpop, The BSP

Rewards Network and iGive.com.[http://www.animalalliancenyc.

org/help/other/igive.htm]

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 11: Loyalty Program

Loyalty program - United States

1 Recently, a lot of attention has been paid to the loyalty programs due to

companies like Foursquare, Cardmobili and Shopkick providing

new ways for consumers and businesses to communicate

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 12: Loyalty Program

Loyalty program - Canada

1 The oldest loyalty program in Canada is Canadian Tire money, in which the Canadian Tire company gives out coupons which look like currency. Air Miles is Canada's largest

loyalty program– Air Miles can be earned at more than 100 different sponsors and almost a thousand different rewards. Aeroplan began in 1984 as Air Canada’s frequent flier program, but since 2008 has been owned by Aimia Inc.

(previously Groupe Aeroplan Inc.) and operates as a more widely based coalition program.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 13: Loyalty Program

Loyalty program - Canada

1 The plum rewards program is Canada's largest loyalty program for

reading enthusiasts, offering everyday discounts and special

coupons at Chapters, Indigo Books and Music, Coles (bookstore)|Coles,

SmithBooks, the World's Biggest Bookstore and chapters.indigo.ca

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 14: Loyalty Program

Loyalty program - Canada

1 Almost every gas station in Canada offers some sort of loyalty program itself or in

partnership

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 15: Loyalty Program

Loyalty program - New Zealand

1 The largest loyalty program in New Zealand is Fly Buys (New Zealand)|Fly Buys. Other significant programs include the New Zealand Automobile Association AA Smartfuel programme

and Countdown (supermarket)|Countdown supermarket's Onecard.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 16: Loyalty Program

Loyalty program - Republic of Ireland

1 Rewards From Us To You is a hotel loyalty program for independent

hotels in Ireland, England Belgium

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 17: Loyalty Program

Loyalty program - Russia

1 One more Russian loyalty program is Mnogo.ru. This project is fully independent.

Members of the club who own clubcards can gain points in exchange for daily

purchases made both online and offline at partners' shops (from products to home appliances). A customer receives points while answering the quiz, playing games

and getting special offers. Cumulative points can be exchanged for prizes from the

company's partners. https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 18: Loyalty Program

Loyalty program - Spain

1 Barcelona-based online travel agency Budgetplaces launched its loyalty programme

in early 2011

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 19: Loyalty Program

Loyalty program - Turkey

1 Airline companies offer loyalty cards for passengers to provide discount.

Pegasus Airlines has a loyalty program called Pegasus Plus which

gives rewards for every flight. Passengers can spent reward points

as a discount without waiting to cover a full flight.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 20: Loyalty Program

Loyalty program - Finland

1 New major player in Finnish and Baltic markets is Pins (loyalty program)|Pins.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 21: Loyalty Program

Loyalty program - Norway

1 The largest Norwegian loyalty program is :no:Trumf (lojalitetskort)|Trumf]. Trumf is a «brick and mortar»

loyalty program owned by NorgesGruppen, a grocery

wholesaling group in Norway. KickBack.no is the largest online

loyalty program and cashback site in Norway. KickBack.no is owned by Schibsted|Schibsted Media Group.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 22: Loyalty Program

Loyalty program - India

1 German loyalty program operator Loyalty Partner took a controlling interest in i-mint in June 2010 and

renamed the program Payback India in July 2011

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 23: Loyalty Program

Loyalty program - India

1 Shopper's Stop has been offering a loyalty programme called First

Citizen for well over a decade for regular customers. Other retailers

like Lifestyle (The inner Circle loyalty Programme) Reliance Retail also have their own loyalty programs.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 24: Loyalty Program

Loyalty program - India

1 Debit card loyalty programs include State Bank Group's Freedom Rewardz is perhaps

the largest in the world with over 110 million customers enrolled. The program is

operated by Loylty Rewardz. Pinpoint operates programs HSBC and Standard

Chartered Bank. The immense potential and sheer size of the consumer base in India has already attracted players like Groupe

Aeroplan and Loyalty One into the country.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 25: Loyalty Program

Loyalty program - Malaysia

1 In 2014, [http://www.loyalwith.com/ LoyalWith] has launched a cardless

loyalty program for various industries. It is a universal loyalty platform to link all participating

merchants to consumers in single place.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 26: Loyalty Program

Loyalty program - On-line and mobile loyalty programs

1 Recently there has been a move away from traditional magnetic card, stamp or punchcard based schemes

to online and mobile loyalty programs

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 27: Loyalty Program

Loyalty program - Criticism

1 To some, participating in a loyalty program (even with a fake or

anonymous card) funds activities that violate privacy

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 28: Loyalty Program

Club Nintendo - Loyalty program

1 The Club Nintendo loyalty program offers rewards to members who

collect points (sometimes referred to as Stars or Star Points, the program

is also commonly known as the 'Stars Catalogue'; the North American Club

uses Super Mario (series)#Coins|Coins) which are gained primarily by purchasing and registering certain first-party hardware and software

titles by Nintendohttps://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 29: Loyalty Program

Fnac - Loyalty programme

1 Fnac operates a loyalty programme offering points that are awarded each time the card is presented at the till-

point, for each euro spent

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 30: Loyalty Program

Metro Inc. - Loyalty programs

1 Stores under the Metro and Metro Plus banners offer one of the following loyalty

programs:

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 31: Loyalty Program

Metro Inc. - Loyalty programs

1 * Due to Metro's Ontario stores (then AP Canada) joining Air Miles after Safeway (Canada)|Safeway, which

has locations in Thunder Bay, Metro's locations in that city have their own

loyalty program called Thunder Bucks

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 32: Loyalty Program

Mahan Air - Loyalty programmes

1 Mahan Air loyalty programme, called the Mahan Club Mahan Miles,

includes access to special lounges and dedicated fast queues.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 33: Loyalty Program

Dragonair - Loyalty programmes

1 Dragonair shares two loyalty programmes with its parent

company, Cathay Pacific: The Marco Polo Club (The Club), a loyalty

programme, and Asia Miles, a travel reward programme. Members of The Club are automatically enrolled as

Asia Miles members.

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 34: Loyalty Program

Virgin Australia Regional Airlines - Loyalty Program

1 In November 2007, Skywest joined Virgin Australia|Virgin Blue's loyalty program Velocity Rewards (now called Virgin Australia#Velocity

Frequent Flyer|Velocity Frequent Flyer). Velocity Points can be earned on all Virgin

Australia Regional flights, excluding charter flights. Points awarded vary from 0.5 per mile

to one per mile, depending on fare class.[http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/P_002079.htm Virgin

Blue Media Release]

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 35: Loyalty Program

ULTA Beauty - Customer Loyalty Program

1 ULTA Beauty has a free customer loyalty program called ULTAmate Rewards, where customers can

redeem points on any in-store or online purchase they make with their

membership card

https://store.theartofservice.com/the-loyalty-program-toolkit.html

Page 36: Loyalty Program

Hotels.com - Loyalty Program

1 Like its competitors Agoda, Expedia and Orbitz, Hotels.com has a loyalty program

https://store.theartofservice.com/the-loyalty-program-toolkit.html