NHS Library Quality Assurance Framework HEE Library & Knowledge (LQAF) England – Innovation/Initiative Report Service Leads

You can use this form to submit LKS initiatives that may be innovations or those that you wish to share on the innovations wiki. Only submissions considered to be potential innovations after the review process will be put forward to the judging panel and considered for the annual The Sally Hernando Awards for Innovation in NHS Library and Knowledge Services.Please Note:

a) Use a separate form for each innovation/initiative for sharing you wish to report. b) Your HEE LKS Lead will advise you of the appropriate deadline for submissions.

1. The Innovation/Initiative to be Shared

This is where you should describe the innovation/initiative in detail, explain why you consider it is innovative (for innovations only) and provide evidence to support your assertion.

a. Type (add “Y” to only one category)

Marketing Organisational Process Product

b. Is it an Innovation or Initiative to be Shared?Add “Y” to one box

Innovation for awards judging Initiative to be shared on the wiki only

c. Brief Title (maximum of 10 words)

NHS Athens accounts given to all staff members in the Trust

d. Describe the innovation/initiative

Creating NHS Athens accounts for all staff members using data from HR, rather than relying on staff members to self-register.

e. Explain what makes this different.For innovations why is it innovative?

Usual practice is to publicise Athens to staff and tell them how to self-register for an account. This works well with certain staff groups who are keen on library and knowledge services anyway, and with those who come to the library in person for training. However, there are barriers to Athens and resource access for many staff – for example, because they are unaware of Athens and the resources it gives them access to, or are not very confident using IT.

We used HR data to create Athens accounts for everyone in the Trust at band 3 and above through the Athens bulk upload functions. Publicising the project widely made staff members who otherwise would not have known about it aware of the resources they can access through Athens.

It also helped reinforce the image of library and knowledge services as being proactive, and raised awareness of our work and resources across the organisation.

f. Describe the impact Through giving Athens accounts to everyone in the Trust at band 3 and

LQAF Innovation Report Template 2013 1 of 5

Y

YY

NHS Library Quality Assurance Framework HEE Library & Knowledge (LQAF) England – Innovation/Initiative Report Service Leads

this has had above, we have overcome a major barrier to access to electronic clinical resources for many staff. It has also allowed us to track down IT issues with Athens resources being mistakenly blocked. We have raised the number of Athens users in our Trust from roughly 2,000 to over 5,000.

The sheer scale of the project meant that additional admin support was crucial. Through our good working relationship with the practice improvement/senior nurse team we were able to secure this support: one of their administrators worked with us on the project during her phased return to work. Going forward, we plan to use the same process on the monthly HR lists of new starters to create Athens accounts for all new staff members joining NELFT.

We have also raised awareness of library and information services, and of Athens in general, across the Trust. It is too early to see changes in the level of Athens logins and online resource usage, especially as the project took place during the quiet summer period, but early statistics look promising, and anecdotal evidence suggests that staff groups and teams that previously had had no contact with the library have become aware of the services available to them – there was a sharp increase in requests for training and evidence searches during the Athens project.

Athens usage statistics from across the HENCEL (Health Education North Central and East London) area show us at fifth position behind four large acute trusts who historically have more resource usage than mental health/community trusts, which is encouraging.

g. Describe & supply the supporting evidence for your submissionN.B. Supply URLs, embed evidence (see guidance) or supply as attachments

Submitted as evidence are three articles from the NELFT Trust-wide Weekly Update: the two announcements about the project, and the one that appeared after the project was completed. In addition, we are submitting the HENCEL Athens usage statistics for May and July 2013 (our trust’s Athens organisation ID is nhsnel17) and a spreadsheet tracking the number of accounts in nhsnel17 over the last two years.

h. List the LQAF criteria numbers this is relevant

4.1a, 5.1a & 5.1b

LQAF Innovation Report Template 2013 2 of 5

NHS Library Quality Assurance Framework HEE Library & Knowledge (LQAF) England – Innovation/Initiative Report Service Leads

to e.g. 5.1a, 5.3a etc.

2. Details of the Library/Knowledge Service Submitting Innovation Report

Name of Library/ Knowledge Service:

Aubrey Keep Library

Name of Organisation: North East London NHS Foundation Trust

HEE area: Health Education North Central & East London

3. Details of Person Making the Submission

Name: Lisa Burscheidt

Job Title: Assistant Librarian

E-mail Address: lisa.burscheidt@nelft.nhs.uk

Date of Submission:

4. Guidance on Innovation Categories (also to be used for Shared initiatives)The LQAF defines innovation as:

“creating a new or significantly improved service, method, or product that is high-quality, cost effective and workable.”

Additional guidance http://www.libraryservices.nhs.uk/forlibrarystaff/lqaf/innovations.html 4 categories that you can use to report your innovation or initiative to be shared against are:

1. Product Innovation concerns a product or service that is new or significantly improved. This includes significant improvements in content, mode of delivery, user friendliness or other functional characteristics.

2. Process Innovation concerns a new or significantly improved way of producing or delivering a service or product. This could include significant changes in techniques, equipment and/or software.

3. Marketing Innovation is about new marketing methods involving new or significantly improved ways of marketing or promoting a library service or product.

4. Organisational Innovation involves introducing a new or improved way of organizing or managing the library service, including working in partnership with other services, to increase overall performance and productivity.

You can review the previous innovations and good practice submissions at:

LQAF Innovation Report Template 2013 3 of 5

NHS Library Quality Assurance Framework HEE Library & Knowledge (LQAF) England – Innovation/Initiative Report Service Leads

http://www.libraryservices.nhs.uk/wiki/Innovations.MainPage.ashx

LQAF Innovation Report Template 2013 4 of 5

NHS Library Quality Assurance Framework HEE Library & Knowledge (LQAF) England – Innovation/Initiative Report Service Leads

For HEE LKSL Use Only

Date Received Date Reviewed by LKSL 1

Date Reviewed by LKSL 2

Decision based on checklist and 2 LKSLs

Potential innovation Initiative to be shared on the wiki

Rationale for decision

Date Manager advised of decisionSCORING CHECKLIST Please tick/add Y or N to appropriate column Yes No Maybe

1 Is it a new service, method or product?

Is it from a different sector or discipline? Is this the first time you have heard about it in health libraries?

2 Is it a “significantly improved” service, method or product?

Is it a major change/addition that makes the service, method or product better than before?

3 Is it high quality?

Is it superior to the other services, methods or products currently available?

4 Is it cost effective?

Has it produced good results without costing a lot of money?

5 Is it workable?

Has it achieved the anticipated outcomes?Was it successful?Has it been evaluated?

Question no. 1 or 2 3 4 5 RESULT

Response Yes Yes Yes Yes or Maybe Potential Innovation

Response Yes Yes or Maybe Yes Yes or Maybe Potential Good Practice

Response Maybe or No Yes or Maybe Yes Yes or Maybe Initiative to share

LQAF Innovation Report Template 2013 5 of 5

Y