luke newton resume

LUKE M. NEWTON 1462 McRae Circle – Green Bay, WI 54311 – (920) 321-8961 – [email protected] EDUCATION University of Wisconsin, Green Bay, WI Bachelor of Science Major: Psychology PROFESSIONAL EXPERIENCE Highland Ventures/Family Video, Green Bay, WI November 2012 to Present District Manager • Manage over 85 employees and 13 stores while recruiting and retaining strong customer service representatives while maintaining property appearances • Implicate and initiate processes to achieve 5 to 10 percent profit growth year over year while reducing payroll waste by 10% each year • Perform and implement HR processes to ensure continuity across the company Family Video, Green Bay, WI May 2009 to November 2012 Store Manager • Managed 8-12 employees to achieve a high employee morale while providing exceptional customer service • Grew the store's revenue year over year by 10 to 15% for 3 consecutive years • Trained and developed future managers for the company APAC, Green Bay, WI March 2006 to May 2009 Corporate Trainer for www.hotwire.com • Trained 20-25 new employee's every 8 weeks to prepare them to take live inbound phone calls • Developed training guides and manuals to further the training process for new and current employees • Achieved 5% turnover or less in 10 consecutive months Hazard Bar and Grill, De Pere, WI January 2004 to March 2006 Manager • Worked directly with front and back of house supervisors to achieve excellent food and customer service • Networked with other local businesses for advertising and special promotions • Implemented inventory and revenue tracking processes SKILLS • Microsoft Office • Critical thinking • Team player • Adaptable • Social media (Twitter, LinkedIn, Facebook) • Budgeting/Financial planning • Business planning • Microsoft Windows • Networking • Operations management • Networking • Responsible

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LUKE M. NEWTON1462 McRae Circle – Green Bay, WI 54311 – (920) 321-8961 – [email protected]

EDUCATION

University of Wisconsin, Green Bay, WI Bachelor of ScienceMajor: Psychology

PROFESSIONAL EXPERIENCE

Highland Ventures/Family Video, Green Bay, WI November 2012 to PresentDistrict Manager

• Manage over 85 employees and 13 stores while recruiting and retaining strong customer service representatives while maintaining property appearances

• Implicate and initiate processes to achieve 5 to 10 percent profit growth year over year while reducing payroll waste by 10% each year

• Perform and implement HR processes to ensure continuity across the company

Family Video, Green Bay, WI May 2009 to November 2012Store Manager

• Managed 8-12 employees to achieve a high employee morale while providing exceptional customer service

• Grew the store's revenue year over year by 10 to 15% for 3 consecutive years

• Trained and developed future managers for the company

APAC, Green Bay, WI March 2006 to May 2009Corporate Trainer for www.hotwire.com

• Trained 20-25 new employee's every 8 weeks to prepare them to take live inbound phone calls

• Developed training guides and manuals to further the training process for new and current employees

• Achieved 5% turnover or less in 10 consecutive months

Hazard Bar and Grill, De Pere, WI January 2004 to March 2006Manager

• Worked directly with front and back of house supervisors to achieve excellent food and customer service