lync + dynamics crm event
DESCRIPTION
This review of Microsoft Lync 2013 and Dynamics CRM was presented during the 2013 Lync + Dynamics CRM Event hosted by Concurrency and Microsoft. The topics addressed in this presentation include: The Problems With Business Communications Today The Business Value In Deploying Lync New Features in Lync 2013 Integrations Between Lync & Dynamics CRM / Third- Party Extensions to Lync To attend any future events hosted by Concurrency and Microsoft, visit http://www.concurrency.com/news-events/ where you can register for these FREE events. For more information: http://www.concurrency.comTRANSCRIPT
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Lync + Dynamics CRM EventPresented by Concurrency, Inc.
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Event Topics of Focus• Lync 2013• Dynamics CRM 2011• Integrating Lync 2013 With Dynamics CRM 2011• Extending Lync & Dynamics CRM 2011 With Custom Dev.
Business Value Propositions / Takeaways• Streamlined, Efficient Communications For The 21st
Century• Enabling Connectivity & Productivity For Mobile & Remote
Users
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Lync 2013
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Lync 2013ABOUT ME
Matt SimsUnified Communications LeadMicrosoft Certified Master: Lync Server 2010
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Lync 2013AGENDA• What Are The Problems With Business
Communications Today, And How Do We Solve Them?
• Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
• What’s New In Lync 2013?• What Are Some Integrations Between Lync And
Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
• DEMOS
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Lync 2013BUSINESS COMMUNICATIONS TODAY• Many Systems [IM / Email / WebEx / PBX /
Voicemail]• Expensive – Many Systems To Upgrade• Complex – Many Systems To Support, Manage• No Awareness Between Systems• Confusing For Users EXAMPLES: Conference Call Join, Videoconference Setup For more information: www.concurrency.com
Lync 2013TECHNOLOGY TODAY• Mobile Devices Everywhere• WiFi / Broadband Is KEY• Skype – Intuitive, Free Video Conferencing• Consumer Expectations Of Communications
Technology Are High• Cloud Computing Has Hit The Mainstream –
Information Is Accessible Everywhere [SkyDrive, Dropbox]
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Lync 2013THE GREAT DIVIDE• Business Communications Isn’t Keeping Pace With
Consumer Technology• Consumer Expectations Aren’t Being Met @ Work• How Have Things Drifted So Far Behind?
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Lync 2013A TRUE UC SOLUTION SHOULD…• Address All My Communication Needs• Be Intuitive To Use• Connect From Anywhere – Including My Home WiFi• Work On All My Devices• All Me To Connect With All The People In My Life• Support Deployment Options [Cloud / On-Premise /
Hybrid]
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Lync 2013LYNC = THE SOLUTION TO OUR PROBLEM
Web Conferencing
Office AppsAudio Conferencing
Persistent ChatInstant Messaging Voice Mail
Video Conferencing Telephony
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Lync 2013RECAP• Lync Solves Many Of The Problems Problems
Business Communications Systems Face Today
• Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE
• Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES
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Lync 2013DEMO• Anywhere Access – Connected Over Internet – No
VPN• Starting The Conversation With IM / Outlook
Integration• Changing The Conversation WHILE PRESERVING
CONTEXT• Conferencing For Humans [Drag & Drop]• Gallery View – MultiView HD Video• Scheduling & Online Meeting Join Experience – It’s
A One-Click Breeze• Lync Web App
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Lync 2013AGENDA• What Are The Problems With Business
Communications Today, And How Can We Help Solve Them?
• Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
• What’s New In Lync 2013?• What Are Some Integrations Between Lync With
Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
• DEMOS
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Lync 2013WHERE’S THE BUSINESS VALUE? – PART I
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Lync 2013WHERE’S THE BUSINESS VALUE? – PART II
Lync 2013WHERE’S THE BUSINESS VALUE? – RECAP• Less Systems > Less Hardware / Software Cost• Less Systems > Less Complexity > Less Admin. Cost• Reduce Conferencing Costs While Allowing EVERYONE
To Use Conferencing, Not Just A Select Few• Least Cost Routing [VoIP Click To Call Between Sites]• SIP Trunking – Centralized, DR Support With DID ‘Cloud’• CEBP [Communications Enabled Business Processes] –
Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM
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Lync 2013AGENDA• What Are The Problems With Business Communications
Today, And How Can We Help Solve Them?• Where’s The Business Value In Deploying Lync – How Can
We Pay For This Thing? Where Is The Cost Savings / ROI?• What’s New In Lync 2013?• What Are Some Integrations Between Lync With Dynamics
CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
• DEMOS
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Lync 2013WHAT’S NEW? - OVERVIEW
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Lync 2013WHAT’S NEW? - MULTIPARTY HD VIDEO
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Lync 2013WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS
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Lync 2013WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8
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Lync 2013WHAT’S NEW? - MOBILE CLIENTS GALORE!
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Lync 2013WHAT’S NEW? – HTML5, JS LYNC WEB APP
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Lync 2013WHAT’S NEW? – LYNC ROOM SYSTEM
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Lync 2013WHAT’S NEW? – CONTACT CARD 2.0
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Lync 2013WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS
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Lync 2013WHAT’S NEW? – SKYPE INTEROPERABILITY!
254m
connected users
300bn
minutes of video and voice minutes
~50%
of all Skype-to-Skype minutes include video
40m
concurrent users
25%of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes
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Lync 2013WHAT’S NEW – SERVER INFRASTRUCTURE• New HA Mechanism [WinFabric / SQL Mirroring]• Full Site Resiliency [Pool Pairing]• More Role Collocation [Typical Deployment Is Two
Server Now] – Simpler To Support, Patch, Etc.• What’s Old Is New >> Remote PowerShell
Management• Have Upgrade / Migration Questions? Find Me
After Preso – I’m Happy To Help!For more information: www.concurrency.com
Lync 2013WHAT’S NEW? - RECAP
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Lync 2013DEMO• Lync MX• Contact Card 2.0• Skype > Lync, Lync > Skype Interoperability• Lync 2013 Mobile Client - SEE US AFTER EVENT
FOR HANDS ON DEMO
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Lync 2013AGENDA• What Are The Problems With Business Communications
Today, And How Can We Help Solve Them?• Where’s The Business Value In Deploying Lync – How Can
We Pay For This Thing? Where Is The Cost Savings / ROI?• What’s New In Lync 2013?• What Are Some Integrations Between Lync With
Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
• DEMOS
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Lync 2013EXTENSIBILITY & INTEGRATION - OVERVIEW• CEBP [Communications Enabled Business
Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform
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Lync 2013EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER• inContact - Hosted Contact Center, Dynamics CRM
Integration• HIGHLIGHTS:
• Lync Enterprise Voice As PBX• Leverage Cloud [Scale Up, Scale Down Easily]• Pull Data From Dynamics CRM
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Lync 2013EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • Clarity Connect - Robust Contact Center Routing
Engine Built Using Publicly Available Lync API [Unified Communications Managed API]
• HIGHLIGHTS: • Skills Based Routing• Support Skype > Contact Center• Support Lync Federation
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Lync 2013EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER • CRM Enhance – Lightweight Utility Built Using Lync
As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE
• HIGHLIGHTS: • Eases Job Of Tracking CRM Activities• Provides Insight For Calls Into Your Company• Extremely Cost-Effective• No Server-Side Integration Necessary• Demonstrates Out Of Box Value Of Deploying
MS Platform [Dynamics CRM, Lync]
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Lync 2013DEMO• Setting The Stage – Sales Team Scenario• CRM Enhance - Inbound Call• CRM Enhance - Outbound Call• Clarity, inContact- SEE US AFTER EVENT FOR INFO
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