Call Processing Features

Feature Supported NotesADD-ON CONFERENCE (6 party or more)

Yes

AUTOMATIC CALLBACK No* Equivalent functionality is achieved via presence state tagging. The calling party is alerted when the called party’s presencestate changes from “On a Call” to any other state, and may then call or contact the called party via IM other means.

AUTOMATIC INTERCOM No* Instant Messaging may be used to send non-obtrusive, immediate messages to all users logged into Office Communicator, both at and away from their desk phones. In addition, third party analog overhead paging system may be used.

BRIDGED CALL APPEARANCE Yes Via Team Call and DelegationCALLBACK LAST INTERNAL CALLER

Yes

CALL COVERAGE (PROGRAMMED)INTERNAL & EXTERNAL CALL PROGRAMMING

Yes Via Exchange 2010 personal auto attendant.

TIME OF DAY/DAY OF WEEK CALL PROGRAMMING

Yes Via Exchange 2010 personal auto attendant.

ANI/DNIS/CLID CALL PROGRAMMING

Yes Via Exchange 2010 personal auto attendant.

INTERNAL CALLER ID PROGRAMMING

Yes Via Exchange 2010 personal auto attendant.

CALL FORWARDING – ALL CALLS

Yes

CALL FORWARDING – BUSY/DON’T ANSWER

Yes

CALL FORWARDING – FOLLOW-ME

Yes Simul-ring may be set from Office Communicator, browser (using Communicator Web Access), or from a Windows Mobile phone.

CALL FORWARDING – OFF-PREMISES

Yes

CALL FORWARDING: RINGING Yes Users may re-direct the incoming call during the ring period to voice mail, IM, or one of their define phone numbers

CALL HOLD YesCALL PARK YesCALL PICKUP – INDIVIDUAL Yes Via Team CallCALL PICKUP – GROUP Yes Via Team Call.CALL TRANSFER YesCALL WAITING YesCONSECUTIVE SPEED DIALING Yes This is possible using

normalization rules, but not recommended. Identity-based dialing using contact lists and corporate GAL search simplifies reaching any contact.

CONSULTATION HOLD YesCUSTOMER STATION REARRANGEMENT

Yes No administrative action is required. Users may either physically move their endpoint or login to a different endpoint.

DIAL BY NAME YesDISCRETE CALL OBSERVING No* Not provide by Office

Communication Server, but can be added with third party contact center solution.

DISTINCTIVE RINGING YesDO NOT DISTURB YesELAPSED CALL TIMER YesEMERGENCY ACCESS TO ATTENDANT

No* A specific emergency access key is not provided, but users may call any Attendant or other user and specify high priority. Audio and visual call indications are given.

EXECUTIVE ACCESS OVERRIDE

Yes

EXECUTIVE BUSY OVERRIDE YesFACILITY BUSY INDICATION YesGROUP LISTENING No* Users may take advantage of

built-in recording to enable post-call group listening, or may create an ad hoc conference to enable real time listening.

HANDS-FREE DIALING YesHANDS-FREE ANSWER INTERCOM

Yes

HELP INFORMATION ACCESS YesHOT LINE YesINCOMING CALL DISPLAY YesINDIVIDUAL ATTENDANT ACCESS

Yes

INTERCOM DIAL No* IM may be used in place of intercom functions to reach users both at and away from their desktop phones.

LAST NUMBER REDIALED YesLINE LOCKOUT YesLOUDSPEAKER PAGING ACCESS

Yes This can be done via integration of third party (e.g., Valcom) paging system as an analog device.

MALICIOUS CALL TRACE YesMANUAL INTERCOM No* IM may be used in place of

intercom functions to reach users both at and away from their desktop phones.

MANUAL ORIGINATING LINE SERVICE

Yes

USER CONTROLLED MEET ME CONFERENCING (6-Party or more)

Yes

MESSAGE WAITING ACTIVATION

Yes

MULTI-PARTY ASSISTED CONFERENCE w/SELECTIVE CALL DROP

Yes

MUSIC ON HOLD YesOFF-HOOK ALARM YesPADLOCK YesPAGING/CODE CALL ACCESS Yes This can be done through third

party paging hardware.PERSONAL CO LINE (PRIVATE LINE)

Yes

PERSONAL SPEED DIALING Yes Via Contact lists.PERSONALIZED RINGING Yes Users can specify ringing

patterns for their own Communicator endpoint.

PRIORITY CALLING YesPRIVACY – ATTENDANT LOCKOUT

N/A Multi-party connections are not held on the Attendant console, and therefore lockout is not necessary.

PRIVACY – MANUAL EXCLUSION

N/A Multi-line appearance functionality is provided for incoming calls via the Team Call and Delegation capabilities, but does not allow users to seize in process calls.

RECALL SIGNALING YesRINGER CUT-OFF YesRINGING TONE CONTROL YesSAVE AND REDIAL YesSECONDARY EXTENSION FEATURE ACTIVATION

Yes Planned to be available via Resource Kit.

SEND ALL CALLS YesSILENT MONITORING No* Built-in conferencing capability

plus mute mode may be used to enable supervisor monitoring. Integrated third party contact center solutions can provide full capability.

STEP CALL No* Presence indicators allow attendants and other station users to determine that a particular station user is busy before dialing, and to instead choose an available station user.

STORE/REDIAL YesSUPERVISOR/ASSISTANT CALLING

Yes

SUPERVISOR/ASSISTANT SPEED DIAL

Yes

TEXT MESSAGES Yes Via PC or mobile phone interface.

TIMED QUEUE NoTRUNK FLASH NoTRUNK-TO-TRUNK CONNECTIONS

Yes

WHISPER PAGE No* Instant messaging may be used instead. In addition, integrated third party contact center

solutions can provide full capability.

Attendant Operator Features

Feature Supported? NotesAUTO-MANUAL SPLITTING YesAUTO-START/DON’T SPLIT N/A Attendants do not use a console

dial pad to activate calls, but instead use a GUI interface on the PC.

BACK-UP ALERTING YesBUSY VERIFICATION OF TERMINALS/TRUNKS

No* User terminal status may be determined via Presence. Trunk status is reported via System Center Operations Manager or other monitoring tool.

CALL WAITING YesCAMP-ON N/A CAMP-ON is not required for

Attendants as calls may be presented for disposition even to called parties currently on a call (there is no concept of “lines” to limit how many active and on hold calls a given user may have). If the Attendant requires greater control of the call, presence state tagging may be used to alert the Attendant when the presence state of the called party changes (from “In a Call” to any other value).

CONFERENCE YesCONTROL OF TRUNK GROUP ACCESS

No* Trunk group access may be restricted based on administrator controlled dialing rules, but not via the Attendant.

DELAY ANNOUNCEMENT Yes Call forwarding settings or Response Group timeout may be used to direct delayed callers to the SIP URI of a Response Group queue with a delay announcement.

DIRECT STATION SELECTION w/BLF

Yes

DIRECT TRUNK GROUP SELECTION

No* Trunk group selection is controlled by administrator defined routes, not the Attendant.

DISPLAY YesINTERCEPT TREATMENT Yes Intercept announcement service

may be configured to route calls to an Attendant or Attendant Response Group (hunt group) if desired

INTERPOSITION CALL & TRANSFER

Yes Calls are not held on the Attendant, but can be transferred back to the Attendant for additional routing.

INTRUSION (BARGE-IN) No IM may be used instead of audio intrusion.

OVERFLOW YesOVERRIDE OF DIVERSION FEATURES

No* Attendants cannot override diversion features set by users.

PAGING/CODE CALL ACCESS Yes 3rd party add on hardwarePRIORITY QUEUE Yes Response Group functionality

may be used to implement priority queues.

RECALL Yes Calls are not held on the console, but Attendants may be recalled at any time.

RELEASE LOOP OPERATION YesSERIAL OPERATION No* The called party can transfer the

call back to the attendant console for rerouting

STRAIGHT FORWARD OUTWARD COMPLETION

Yes

THROUGH DIALING Yes Attendant can place external call, add internal resource to the call, then drop off of the call

TRUNK-TO-TRUNK TRANSFER YesTRUNK GROUP BUSY/WARNING INDICATOR

No* Monitoring and warning indicators are provided by System Center Operations Manager and other tools and handled by administrators rather than Attendants.

TRUNK ID No* Gateway or SIP trunk ID may be captured in call records, but is

not visible to Attendants.

System Features

Feature Supported NotesACCOUNT CODES No Can be done via third Party

ApplicationADMINISTERED CONNECTIONS

N/A Administered connections are typically used for connectivity of data endpoints over ISDN DS1 or other circuits. Office Communications Server does not control data networking.

ANSWER DETECTION Yes Network answer supervision is generally used to ensure the accuracy of call duration information. The use of DSP-based answer detection to accurately reflect duration for calls that do not receive network answer supervision is gateway dependent.

AUTHORIZATION CODES N/A Office Communications Server relies on identity based authorization, and allows users to login to any IP terminal based on their identity. This eliminates the need for DTMF based authorization codes for most customers. If required, third party solutions available from Enabling Technologies and others enable DTMF-based authorization codes.

AUTOMATED ATTTENDANT Yes Via Exchange Auto-AttendantAUTOMATIC CALL DISTRIBUTION

Yes Via Response Groups

AUTOMATIC ALTERNATE ROUTING

Yes

AUTOMATIC CAMP-ON N/A An incoming DID call is presented to the user for disposition regardless of whether the user is currently on a call. (There is no concept of a “line” to limit the number of active and

on hold calls for a given user.) Users may disposition the incoming call in the most appropriate matter: by answering (existing call is automatically placed on hold) or by redirecting to voice mail.

AUTOMATIC CIRCUIT ASSURANCE

Yes Via SCOM alerts and reports based on Monitoring server thresholds at a gateway level.

AUTOMATIC NUMBER ID Yes Reverse number lookup and Calling Party Name Display are supported.

AUTOMATIC RECALL Yes Via safe transfer capability.AUTOMATIC ROUTE SELECTION – BASIC

Yes

AUTOMATIC TRANSMISSION MEASUREMENT SYSTEM

Yes Via SCOM alerts and reports based on Monitoring server thresholds at a gateway level.

CALL-BY-CALL SERVICE SELECTION

No

CALL DETAIL RECORDING YesCALL LOG Yes Via Recent Contacts in Office

Communicator and Conversation History in Office Outlook.

CENTRALIZED ATTENDANT SERVICE

Yes

CLASSES OF RESTRICTION (SPECIFY #)

Yes Via policy and user routing profiles with no practical limit.

CLASSES OF SERVICE (SPECIFY #)

Yes Via policy and user routing profiles with no practical limit.

CODE CALLING ACCESS NoCONTROLLED PRIVATE CALLS No* Controlled Private Call

functionality is not natively provided, but could be added via combination of routing rules and third party IVR solution.

DELAYED RINGING Yes Via dialed user call forwarding settings.

DIAL PLAN YesDIALED NUMBER ID SERVICE YesDIRECT DEPARTMENT CALLING

Yes Via Response Group with parallel routing or via Team

Call.DIRECT INWARD DIALING YesDID CALL WAITING YesDIRECT INWARD SYSTEM ACCESS

Yes All features may be access remotely using the Internet

DIRECT INWARD TERMINATION

Yes

DIRECT OUTWARD DIALING YesE-911 SERVICE SUPPORT YesEXTENDED TRUNK ACCESS YesFACILITY RESTRICTION LEVELS

Yes Restrictions are applied at the user level, not the device level

FACILITY TEST CALLS Yes Scheduled synthetic transactions may be used to test operations at an Office Communications Server pool level, and administrators may also perform manual facility test calls.

FIND ME- FOLLOW ME YesFORCED ENTRY ACCOUNT CODES

No* May be done using third party add-on.

HOTELING (/PERSONAL ROAMING)

Yes

HOUSE PHONE YesHUNTING Yes Via Response Groups.INTEGRATED SYSTEM DIRECTORY

Yes

LEAST COST ROUTING (Tariff-based, TOD/DOW)

Yes Tariff-based routing is under control of administrator. TOD and DOW are not supported.

MULTIPLE LISTED DIRECTORY NUMBERS

Yes

MUSIC ON HOLD YesNIGHT SERVICE -FIXED Yes Via use of Response Group

front-end to Attendants with after-hours routing to Night Service Response Group.

NIGHT SERVICE – PROGRAMMABLE

Yes Via use of after-hours forwarding on Attendant Console.

OFF-HOOK ALARM Yes Tone generated at device level, not system level

OFF-PREMISES STATION (OPX) Yes* Via Edge Server and Internet connection.

OPEN SYSTEM SPEED DIAL Yes* May be done via call normalization rules, but identity based dialing, contact lists, and corporate directory search are recommended instead.

PASSWORD AGING YesPOWER FAILURE TRANSFER STATION

Yes Media gateway can provide this feature

RECENT CHANGE HISTORY YesRESTRICTION FEATURES: Via user policy and routes.CONTROLLED YesFULLY RESTRICTED YesINWARD/OUTWARD YesMISCELLANEOUS TERMINAL YesMISCELLANEOUS TRUNK YesTOLL/CODE YesTRUNK YesVOICE TERMINAL (IN/OUT) YesROUTE ADVANCE Yes* Automatic selection of alternate

facilities occurs for all calls.SECURITY VIOLATION NOTIFICATION

Yes Via PC-based security policy enforcement.

SHARED TENANT SERVICE NoSNMP SUPPORT Yes* System Center Operations

Manager can generate alerts based on SNMP traps from third party equipment.

SYSTEM SPEED DIAL Yes Administrators may use dial plan normalization rules to define speed dial codes, and users may also dial by name. The latter is the recommended approach.

SYSTEM STATUS REPORT YesTIME OF DAY ROUTING YesTIMED REMINDER Yes The developer interfaces enable

the system to be programmed to automatically contact users at specified times, and to take a variety of actions including but not limited to playing a recorded announcement or music.

TRUNK ANSWER ANY STATION Yes Yes, via Night Service Response Group configured to ring all

stations.TRUNK CALLBACK QUEUING NoUNIFORM CALL DISTRIBUTION

Yes Via Response Groups.

UNIFORM DIAL PLAN YesVIRTUAL EXTENSION Yes* Office Communications Server

does not require virtual extensions for secondary extensions on voice terminals since there is no limit to the number of active and on hold calls for a given user or terminal. However, Response Groups effectively present “virtual extensions” in the form of SIP URIs and (optional) DID numbers.

VOICE MESSAGE SYSTEM INTERFACE

Yes