madrid alfresco day 2015 - john pomeroy - why alfresco in today’s digital enterprise?
TRANSCRIPT
Madrid June 25th , 2015
Why Alfresco in today’s Digital Enterprise?Madrid – June 25
John Pomeroy, VP EMEA
“We have our legacy ECM system in place, heavily customized and integrated into our existing systems
and infrastructure with all users trained”
However beneath the surface“We have spent a fortune customizing and integrating our
proprietary system, upgrades are a nightmare with an unsustainable TCO. Users are finding ways to work around
system as it is cumbersome, not intuitive and external collaboration is a constant challenge.”
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EC
M M
arket
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Drivers of Digital Transformation
Explosion in Digital Content
Growth 2010 to 2020
50X
New Ways of Working
of world’s workforce will be mobile in 2015
37%
Extended Enterprise
Suppliers Resellers
CustomersContractors
Where Content Lives
61%13%
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“Mobile access and external collaboration are constant challenges.”
“Upgrades are a nightmare. We’re spending a fortune customizing a closed, proprietary system.
The TCO is unsustainable.”
“Users are going around the system, and security and compliance gaps are growing.”
Legacy Systems Left Behind
Today’s Requirements For Users
• Easy to Use
– Think “Consumer Web”
– Intuitive search and actions
• Easy to Access
– From preferred device
– From within preferred application
– Security and compliance is implied
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Today’s Requirements Business
• Drive Growth– Increase customer satisfaction
– Meet the growing need for extended collaboration
– Gain agility needed to innovate and respond
• Manage Costs– Streamline content-oriented processes to increase
efficiency
– Automate systems and consolidate repositories
• Mitigate Risks– Control and secure valuable corporate information
– Automate records management for seamless
compliance
– Readily meet company, industry and regulatory
obligations
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• Easy to Manage
– Users/Access/Roles/Function
– Revisions/Process/Notifications
– Insights / Analyze / Measure
– On-Prem / Cloud / Hybrid
• Easy to Integrate
– Rapidly evolving infrastructure and applications
– Integrate with existing applications
– Inside and outside the organization
• Secure
– Access
– Storage/Encryption
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Today’s Requirements For IT
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Alfresco is the only modern ECM platform that is built for today and ready for tomorrow.
SMART for IT
SIMPLE for Users
SECUREfor Business
Better Adoption and Productivity
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Sim
ple
Work Any Way, Anywhere
Access content from familiar applications and devices,
including mobile
Right Content at the Right Time
Enhance productivity with powerful content management
and custom workflows
Collaborate with Extended Teams
Securely share content and process, inside and
outside the organization
Better Adoption and Productivity
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Sim
ple
Work Any Way, Anywhere
Access content from familiar applications and devices,
including mobile
SharePoint
Outlook
IOS
Android
Better Adoption and Productivity
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Sim
ple
Right Content at the Right Time
Enhance productivity with powerful content management
and custom workflows
Results filteredSimple, consumer‐like search
experience
Supports knowledge mining, discovery and re‐use
Features include:Filtered results based on metadataAuto‐suggestSearch term highlightingSaved searches“More like this” searches
Better Adoption and Productivity
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Sim
ple
Collaborate with Extended Teams
Securely share content and process, inside and
outside the organization
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Hybrid Platform for Flexibility
On premise, in the cloud, or both with seamless syncing of
content and process
Open Technology forAgility & Extensibility
Easy to integrate, manage and build on with open standards
and open source
Enterprise Grade for Reliability
Built-in resilience and scalability for critical content in
demanding environments
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Hybrid Platform for Flexibility
On premise, in the cloud, or both with seamless syncing of
content and process
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Open Technology forAgility & Extensibility
Easy to integrate, manage and build on with open standards
and open source
No Dead-Ends, No Surprises, No Lock-In
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Sm
art
Enterprise Grade for Reliability
Built-in resilience and scalability for critical content in
demanding environments
More Control, More Compliance
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Secure
Multi-Level Security Coverage
Heavy-duty safeguards, including encryption,
all the way to end user devices
Robust Records Management
Designed for ease of use to improve adoption across all
types of content
Hybrid Sync
Remove content silos and extend collaboration
More Control, More Compliance
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Secure
Multi-Level Security Coverage
Heavy-duty safeguards, including encryption,
all the way to end user devices
Content encrypted at rest• Secures the content store from data centre access• Uses standard Alfresco extension points• Leverages open standards (JCE)• Customers control the master keys• Uses a “double‐key” design• Master key is used to generate encryption keys• Encryption keys are used to encrypt content
More Control, More Compliance
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Secure
Hybrid Sync
Remove content silos and extend collaboration
Flexibility
On Premise• Internal users, highly secure
Cloud• External users, Ubiquitous
access
Control
• Defined by business to reflect business requirements
• Hybrid sync can be triggered by rules
• Rules can be based on content location, action, state, date, etc…
More Control, More Compliance
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Secure
Robust Records Management
Designed for ease of use to improve adoption across all
types of content
Content ManagementCreateEditFind
VersionWorkflow
Access Control
Records ManagementAutomated filing
File PlanDisposition
AuditSecurity
Archive / Destruction
Content Management
ExtendedEnterprise
Collaboration
ComplianceManagement
CaseManagement
Business Process
Management
Content Types
Solutions
Integrations
Access
Simple. Smart. Secure.
PlatformCapabilities
Capture – Store – Access – Share – Manage – Secure - Control – Process – Integrate – Analyze
Mobile Share (web)Desktop EFSS Productivity Apps
EnterpriseStack
Open Standards
CMISFTP
SMTP iMAP
Built-InConnectors
Documents CADAudio Web Email Video Text Files
ImagesPhotographsHTML XML
Alfresco in Action
“Digital business is not the decade-old concept of e-business in a new wrapper. It is a radically different and more disruptive change.”
Gartner, “What the Board of Directors Needs to Know about Digital Business
Alfresco’s customers are not just upgrading their ECM system to a new modern architecture.
They are using Alfresco to enable new ways of working, streamlining business processes, driving efficiencies, improving
customer satisfaction and delivering competitive advantage.
Alfresco in Action
Customer Success in Government• Internal Use
– Capture, management and retention of policy, correspondence & project document
– Automation of review and approval process including external participant
– Automation of FOI request capture, review, approval and response process
• Secure Cloud– Provision of secure access to other
departments and external bodies to relevant information
• Public Cloud– Citizens portal to facilitate requests
and post notifications
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Central &
Local
Customer Success in Emergency Svcs• Internal Use
– Automating the capture, management and processing of incident information
– Management, review and editing of TB’s of video from an ever increasing variety of source
– Integration with existing incident reporting systems
• Secure Cloud– Providing secure information as required
across the emergency service– Providing remote workers immediate
access via mobile devices to vital information at scene of incident
• Public Cloud– Incident reporting and notifications
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Em
ergency Services
Customer Success in Financial Services• Internal Use
– Automation of review and approval/rejection process
– Integration with existing internal policy management systems
– Streamlining of new customer on-boarding process to allow automated remote upload of required documents
• Secure Cloud– Secure access by Agents, corporate
accounts & IFA’s• Public Cloud
– Enable self-service mobile claim submission & tracking including images
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Financial Services
Customer Success in Healthcare• Internal Use
– Automating the capture, management and processing of “Integrated Digital Patient Records”
– Integration with existing medical imaging and reporting systems
• Secure Cloud– Providing secure information as
required to other Patient Care Organisations
– Providing care workers immediate access via mobile devices to vital up to date information at point of care
• Public Cloud– Patient self service, advice, reporting
and notifications
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Healthcare
• Internal Use+ Automating the capture, management,
retention and organisation of asset and customer information
+ Automation of service change application review and approval/rejection process
• Secure Cloud+ Enable remote mobile access to asset
information by maintenance engineers+ Secure access by related utility service
providers to public works schedule• Public Cloud
+ Enable self-service mobile customer service notification, enquiry & case tracking
Customer Success in Utilities
UnlimitedComputing
Ubiquitous Devices, Sensors & Interfaces
ResilientOrganization
Really Smart,Connected Software
Openness &Interoperability
Enablers of the Workplace in the Future
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