Magdalena L. Mendoza

Development Academy of the Philippines 26 November 2015

Novotel Manila

Outline of Presentation

• Why public sector productivity

• What is public sector productivity

• The APO Public Sector Productivity Program

• What the COE is about

• What APO Member Countries can expect

Public sector is the key provider of public services and infrastructure supporting the

economy of APO Member Countries

Public sector in APO Member Countries is the main consumer of tax and non-tax resources

05

101520253035

Total Government Revenue and Expenditure (% of GDP)

EXPENDITURE (% of GDP) REVENUE (% of GDP)

Source: ADB Key Indicators in Asia and Pacific, 2015

Public sector is one of the major employers, if not the biggest employer, in APO Member Countries

Source: IMD World Competitiveness Yearbook 2007

0

2

4

6

8

10

12

Public Sector Employment (% of Total Employment)

INPUTS PROCESSES OUTPUTS OUTCOMES

Productivity = Outputs : Inputs

Effectiveness = Outcomes : Inputs

What is Public Sector Productivity?

What is Public Sector Productivity About?

Doing more with less • More outputs with same or fewer resources • Efficient use of taxpayers’ money in providing public services

Producing quality outputs • A productive organization is one that turns out a high level of good

quality outputs (policy or service) with its resources

Restoring public trust • The productivity field provides the means of improvement and

restoration of confidence in the government by giving the public its “money’s worth”

Good governance • Productivity is a means of enhancing effectiveness of the public sector

in creating a conducive environment to increase productivity in private sector production and in generating greater impact on the well-being of citizens

Who benefits from high productivity in the Public Sector?

General Public

Business

Elected officials

Civil servants

People

How to Improve Productivity

Changes in WORK

PROCESS TECHNOLOGY

Maximizing contribution of HUMAN RESOURCES

Optimizing EQUIPMENT MATERIALS

Changes in MANAGERIAL

APPROACH

Important Conditions: Political : Technical : Behavioral

Scope of Public Sector Productivity

Adopted from Shin Kim (2012)

PEOPLE

PROCESS

Institutional

STRUCTURE

SYSTEM

Reskilling

Resizing

Reengineering

Restructuring

Reengaging

citizens

Reinventing

Redesigning

Rethinking

Core

Government

PRODUCTS

(Policy &

Service)

Them

atic A

reas

• Service Quality

• Innovation Leadership

• E-Government

• Regulatory Reform

• Citizen-centered Service

Targ

ets

• Central government

• Local government

• Public service agencies

• Public enterprises

Meth

ods

• Center of Excellence

• Observational study mission

• Development of NPOs

• Adoption of P & Q tools

• Best practice manual

• Study meeting

• Workshop

• Training

• Seminar

• Research

Results

• Quality of life

• Public trust

• Citizen satisfaction

• Competitiveness

• Cost-effectiveness

INTERNAL ENVIRONMENT (Organizational structure & culture, personnel, resources)

EXTERNAL ENVIRONMENT (Economic, Social, Cultural, Political, Demographic)

APO Public Sector Productivity Program Framework

Coordination Meeting on Research on KM Models for the Public Sector, Malaysia, 2015

What APO has done so far . . .

Study Mission on Innovation and Productivity in the Canadian Public Sector, 2010

Study Meeting on Lean Management System in the Public Sector, Thailand, 2011

Sri Lanka Demonstration Project in the Public Sector, 2011

Workshop on Public Sector Productivity, Indonesia, 2012

Multi-country Mission for Higher Level Officials on Public Sector Productivity, Indonesia, 2015

Coordination Meeting Research on Performance Measurement in the Public Sector, Philippines, 2013

Research Mission on Recent Trends and Public Sector Performance in Europe, 2015

Workshop on Productivity Measurement in the Public Sector, Philippines, 2015

Workshop on Results-Based Management, Philippines, 2014 & Vietnam, 2015

Workshop on Performance Management and Productivity, India, 2014

Training on Public Sector Performance Management, Sri Lanka, 2015

Training Course on Knowledge Management and Innovation for Public Sector, 2013

Research on Knowledge Management for Public Sector Productivity, 2011

Round-table Discussion on COE-PSP with Philippine Public Sector Organizations and Partners

Discussion with the Department of Budget and Management

Discussion with the Civil Service Commission

First APO Coordination Meeting on the Center of Excellence on Public Sector Productivity in the

Philippines, July 24-25, 2015

Discussion with the Office of the President

Discussion with the Development Academy of the Philippines

APO Center of Excellence

A formally designated institution or network of institutions in a member country which has a world-

class level of competency, with exemplary performance and experience, in a specific body of knowledge or area

that contributes to productivity

APO Center of Excellence

The Philippines, with DAP as focal point, is designated as the Center of Excellence on Public

Sector Productivity.

Public Sector Productivity: Philippines

2015

Digitization, Automation

Ombudsman (1987)

Presidential Commission on Good Government (1986)

Philippine Initiatives to Improve Public Sector Productivity

Objectives of the COE

Advance public sector productivity movement

Address common and critical issues on public sector productivity performance

Foster cutting-edge research, facilitate training and knowledge-sharing, and support outreach to raise productivity levels

Serve as the hub of a ‘web of collaborators’ on innovation and productivity in the public sector

……….. among APO member countries ………..

Four Pillars of the COE

Knowledge Center

Capability Development

Research Innovation Laboratory

What APO Member Countries can expect from the COE in the short-term

Electronic access to knowledge repository on public sector productivity

Bench learning, face-to-face training and online capability development programs

Access to international experts and laboratory for innovation and demonstration projects

Action research on common productivity issues to guide policy-making and program development

COE Web of Collaborators

COE

OECD Public Governance

and Territorial

Development United Nations

Public

Administration

Network

NPO

NPO

NPO

NPO

PSO

NPO PSO

COE

Non

MCs

Non

MCs

European Union

Public

Administration

Network thru

EIPA Service

Providers

Other

Productivity

& Quality

Organizations

Academic

Institutions

Experts

NPO

PSO

For more information, contact the COE at the Development Academy of the Philippines

www.dap.edu.ph