INSTRUCTIONS TO SUBMITA MAJOR MEDICAL CLAIMWhen you have enough charges to satisfy your deductible, you may file a Major Medical claim! You DO NOT have to wait until the end of the year. In fact, you will probably get faster service if you send charges quarterly throughout the year. Details about your deductible can be found in your benefit booklet.When you complete the attached Major Medical Claim Form, please follow the instructions carefully.

1. Separate all bills for each family member. A separate claim form is needed for each person on your contract.2. Bills must include: ____ Name and address (on letterhead stationery) of person, store or other provider of service or supply (hospital, doctor, pharmacy, etc.). ____ Patients full name. ____ Type of service or supply: Type of doctors visit (brief, intermediate, extended, etc.), type of x-ray (leg, chest, etc.). ____ Date each service or supply was provided. ____ Doctors diagnosis and/or patients chief complaint for each service. ____ Amount charged for each service or supply. (See examples below.)The following are not acceptable: cash register receipts, cancelled checks, money order receipts, personal lists. You must submit the original bills, receipts and forms. Please keep copies; bills cannot be returned.3.

4.

Unless every question is answered, we will return the form to you for the information. YOUR PAYMENT WILL THEN BE DELAYED.

B I L L S F O R T H E F O L L O W I N G S E RV I C E S S H O U L D H AV E T H I S A D D I T I O N A L I N F O R M AT I O N .

BILLS MISSINGANY OF THIS

INFORMATION WILLBE RETURNED

TO YOU

Prescription Drugs: . . . . . . . . . . . . . Prescription number, name of drug, name of prescribing doctor. Private Duty Nurse: . . . . . . . . . . . . . A Private Duty Nursing Certification Form must be submitted with each claim. Please contact our Claim and

Benefit Service Division to obtain these forms. Please refer to your benefit card for the phone number.Durable Medical Equipment: . . . . . . Durable medical equipment must be certified as medically necessary by your physician on a Durable Medical

Equipment Certification Form. Please contact our Claim and Benefit Service Division to obtain these forms. Please refer to your benefit card for the phone number.

Blood Charges: . . . . . . . . . . . . . . . . Include the number of pints received, charges for each, and the number of pints replaced by donors.

STOP! When sending bills, please circle only the services or supplies you are claiming. If you have received any payment or rejection notices from CareFirst BlueCross BlueShield, Medicare or other insurance, please send them to us. These notices are usually called Summary or Explanation of Benefits sheets.

(wheelchair, respirator,oxygen, etc.)

PLEASE KEEP COPIES OF YOUR BILLS. SUBMITTED BILLS CANNOT BE RETURNED TO YOU.

EXAMPLES OF ACCEPTABLE BILLS TO BE SUBMITTED WITH THIS CLAIM FORMACCEPTABLE NOT ACCEPTABLE

PHYSICIANBILL

PRIVATE DUTYNURSING

BILL

PRESCRIPTIONDRUG BILL

LICENSEDPHYSICAL

THERAPIST

Missing: Dates, types and levels of service, amount charged for each service, and diagnosis or chief complaint.

Missing: Dates and shifts worked, amount charged for each shift, the doctors name, degree and registration number of nurse.

Missing: Pharmacys address, patients name, RX number, drug names and doctors name.

CareFirst BlueCross BlueShield is an independent licensee of the Blue Cross and Blue Shield Association. Registered trademark of the Blue Cross and Blue Shield Association. Registered trademark of CareFirst of Maryland, Inc.

John Doe, M.D.456 Main Street

Hometown, U.S.A. March 1, 1999To Richard Roe2/01/99 Extended Office Visit Cold $ 35.002/10/99 Consultation Diabetes $ 50.002/28/99 Brief Home Visit Virus $ 25.00 $ 110.00

Hometown, U.S.A.

March 1, 1999

John Doe, M.D.

To Richard Roe

Professional service rendered $110.00

Roe Pharmacy100 Main Street

Hometown, U.S.A.

Drug Name . . . . . . . . . . . . . . . . . . . . . . . .March 2, 1999Myra Doe,RX 976-384 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $4.50

Dr. John Smith

Receipt

March 2, 1999 $4.50

Thank You

Roe Pharmacy

789 Main StreetHometown, U.S.A.

May 4, 1999To Mrs. Robert DoeMonday 2/7/99 8 AM - 12 AM $40.00Thursday 2/8/99 8 AM - 12 AM $40.00 $80.00Service Prescribed by Emma Jones, RNJohn Roe, M.D. Registration No. 275952/4/99

19

Received from

Dollars

$

John Jones, L.P.T.123 Main Street

Hometown, U.S.A. April 21, 1999Date of care: 3/10/99Physical therapy office visit for Mechanical Traction $18.00Diagnosis: Ruptured DiscPatient: Terry Snow

John Jones, L.P.T.123 Main Street

Hometown, U.S.A. April 21, 1999

Services rendered for $18.00physical therapy

NOTE: Private duty nursing bills must be accompanied by a Private Duty Nursing Certification Form. See instructions above.

Missing: Date of care, type of care, diagnosis, patients name.

May 4Mrs. John Doe

Eighty Paid in full

80.00 Emma Jones

99

CUT0068-4S (2/18)

PLEASE READ: The numbered items on this page thoroughly explain the matching questions on the facing page.Read Section 1 of instructions and then complete Section 1 of the claim form etc. . . . please print or type

All questions must be answered or the claim will be returned.

1. SUBSCRIBER AND PATIENT INFORMATION:The subscriber is the name that is on your CareFirst BlueCross BlueShield Membership card.Copy your entire membership number from your membership card, including the alpha prefix.Fill in your present address and telephone number.Copy your group number (example: X050 or 0442) from your membership card and fill in the name of your employer.Complete the patient information fully, even if the subscriber and patient are the same person.

2. MEDICAL INFORMATION:This section refers to injuries, conditions, diseases, or ailments that required the service and supplies shown on the bills you are submitting with this claim form. Please list the illness(es) and the date on which it first occurred.FOR EXAMPLE: ACCEPTABLE NOT ACCEPTABLE A. Diabetes 1/1/11 A. Laboratory test 1/1/11 B. Asthma 3/25/11 B. See Attached

3. ACCIDENTAL INJURY:If this question does not apply to the attached bills, please check no. If yes, complete all questions.

4. WORK RELATED INJURY:Check yes or no. DO NOT LEAVE BLANK.5. MEDICARE:

These questions must be answered regardless of age. CHECK YES OR NO. If yes, give effective date and Medicare Number from your Medicare card. Medicare is a federal health insurance program for people 65 orover and for certain disabled individuals.

6. OTHER HEALTH INSURANCE COVERAGE:IF THE ANSWER IS YES, BE SURE TO COMPLETE ENTIRE SECTION. Please send itemized bills along withpayment or rejection notices from the other insurance company. This question must be answered or claim will be returned.

7. AUTHORIZATION AND SIGNATURE:Please read the authorization and sign the claim form. Forms without signatures will be returned.When all the above items have been completed and checked, mail theclaim form and itemized bills to:

Mail AdministratorP.O. Box 14115Lexington, KY 40512-4115

TEAR OFF this sheet. Send us only the Major Medical claim form on opposite page and appropriate bills.

Mail AdministratorP.O. Box 14115Lexington, KY 40512-4115

MAJOR MEDICAL CLAIM1. Subscribers Legal Name (Last, First, Middle Initial) Patients Legal Name (Last, First, Middle Initial)

Membership Number (Including Alpha Prefix) Patients Sex Patients Relationship to Subscriber

Male Female Self Spouse ChildSubscribers Address (Street) Check box if NEW address Patients MO. DAY YR. Date of BirthCity State Zip Code

Telephone Number

Group Number and Name

IMPORTANT: ALL QUESTIONS MUST BE ANSWEREDList those illnesses for which you are submitting bills and date of first symptom.

______________________________________________________ ______________________________________________________ Date Date______________________________________________________ ______________________________________________________ Date Date

Was the treatment the result of an accidental injury? Yes No

Description of Accident _____________________________________________________________________________________________________

Date of Accident __________________________________ Where Accident Occurred _______________________________________________

Was illness(es) or injury(ies) in any way work related? Yes No

Does patient have Medicare? Effective Date of Coverage

a. Medicare Part A (Hospital Insurance)? Yes No Month Day Year

b. Medicare Part B (Physicians Coverage)? Yes No Month Day Year

In addition to coverage under this program, is patient covered under any other insurance providing health care benefits or services?

Yes No If YES, please complete:

a. Name of Policy Holder ______________________________________ Relationship to Patient _______________________________________

b. Name of Insuring Co. ___________________________________________________________________________________________________

c. Policy or Certificate No. ______________________________________ d. Effective Date of Coverage Month Day Year

e. Check type of coverage: Hospital Surgical-Medical Major Medical Other (specify) _________________________________

f. Check One: I have Family Husband and Wife Individual Parent and Child coverage with this carrier.

g. Name and Address of Policy Holders Employer ______________________________________________________________________________

2.

3.

4.

5. MEDICARE NUMBER

6.

I certify the above is complete and correct and that I am claiming benefits only for charges incurred by the patient named above. Authorization is hereby given to any hospital, physician, or other provider which participated in any way in my care and treatment to release to the CareFirst BlueCross BlueShield Plan any medical information which they in their judgment deem necessary to the adjudication of this claim.

X SIGNATURE OF SUBSCRIBER DATE

7.

Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or who knowingly or willfully presents false infor-mation in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

1 2 3

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc.CareFirst BlueCross BlueShield is an independent licensee of the Blue Cross and Blue Shield Association.

Registered trademark of the Blue Cross and Blue Shield Association. Registered trademark of CareFirst of Maryland, Inc.

Notice of Nondiscrimination and Availability of Language Assistance Services

CareFirst BlueCross BlueShield, CareFirst BlueChoice, Inc. and all of their corporate affiliates (CareFirst) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. CareFirst does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

CareFirst:

Provides free aid and services to people with disabilities to communicate effectively with us, such as:Qualified sign language interpretersWritten information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:Qualified interpretersInformation written in other languages

If you need these services, please call 855-258-6518.

If you believe CareFirst has failed to provide these services, or discriminated in another way, on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our CareFirst Civil Rights Coordinator by mail, fax or email. If you need help filing a grievance, our CareFirst Civil Rights Coordinator is available to help you.

To file a grievance regarding a violation of federal civil rights, please contact the Civil Rights Coordinator as indicated below. Please do not send payments, claims issues, or other documentation to this office.

Civil Rights Coordinator, Corporate Office of Civil RightsMailing Address P.O. Box 8894 Baltimore, Maryland 21224

Email Address civilrightscoordinator@carefirst.com

Telephone Number 410-528-7820 Fax Number 410-505-2011

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc. and Group Hospitalization and Medical Services, Inc. CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst BlueChoice, Inc., The Dental Network and First Care, Inc. are independent licensees of the Blue Cross and Blue Shield Association. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc. of Maryland (used in VA by: First Care, Inc.). Registered trademark of the Blue Cross and Blue Shield Association. Registered trademark of CareFirst of Maryland, Inc.

REV. (12/17)

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855-258-6518 0

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(Traditional Chinese)

855-258-6518

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