malaysian fm way forward - jpak.jkr.gov.myjpak.jkr.gov.my/document/files/dokumen/seminar/seminar...

Presented byTAN SRI DATO’ I r. (Dr. ) JAMILUS B IN HUSSEINPres identMalays ian Assoc iat ion of Fac i l i ty Management (MAFM)

We d n e s d a y, 6 S e p t e m b e r, 2 0 1 7S a s a n a K i j a n g , K u a l a L u m p u r

MALAYSIAN FM WAY FORWARDFROM MAFM’s PERSPECTIVE

FACILITIES MANAGEMENT SEMINAR

FOR PUBLIC SECTOR 2017

MALAYSIAN ASSOCIATION OF FACILITY MANAGEMENT (2017)

CONTENTS

Introduction

MAFM as the agent of change

Significant milestones

Way forward

FACILITIES MANAGEMENT SEMINAR FOR PUBLIC SECTOR 2017

Introduction


The importance/relevanceof FM in Malaysia

Development of ICT

Global competition & Borderless World

Increased cost of space

Rising expectations of employees

Rising expectations of property / business owners

Source: Centre of Excellence for Facilities Management (CEFM), University Tun Hussein Onn, Malaysia, 2005


FM development in Malaysia

Task-Based Maintenance

Maintenance Management

FacilityManagement

AssetManagement

ReactiveMaintenance

Approach

PlannedMaintenance

Approach

CustomerFocus

Approach

Return OnInvestmentApproach

1980’s 1990’s 2000’s 2010’s

Source: Government Asset Management Policy (2009)


Malaysian scenario

EVENT MANAGEMENT EMERGENCY MANAGEMENT ENVIRONMENT / SUSTAINABILITY DISASTER RECOVERY

/ BUSINESS CONTINUITY SUPPLY CHAIN MANAGEMENT COMPLAINT HANDLING SAFETY & HEALTH

ASSET REGISTER / TRACKING

LIFE CYCLE COSTING

INVESTMENT FUNDING & FINANCING TAXATION APPRECIATION /

DEPRECIATION

OPERATION PLANNED SHUTDOWN PARTS MANAGEMENT TASK COORDINATION / WORK

ORDER

ROOT CAUSE ANALYSIS CONDITION MONITORING EQUIPMENT DATA ANALYSIS TESTING & COMMISSIONING SITE SUPERVISORY

MAINTENANCE CONTRACT

MANAGEMENT

DISPOSAL SPACE

PLANNING

VALUATION MARKETING TENANCY LEASING RENTAL EVICTION

ACQUISITION NEGOTIATION

Source: Study on the Development of Asset and Facilities Management

Program for the Malaysian Construction Industry (2009)


Malaysian scenario (cont’d)

Lembaga Pembangunan Industri Pembinaan Malaysia Act 1994 (Act 520)

amend. 2011

Valuers, Appraisers And Estate Agents Act 1981 (Act 242)

amend. 2011

Strata Management Act

2013 (Act 757)


Lembaga Pembangunan Industri Pembinaan Malaysia Act 1994 (Act 520)"construction works" means the construction, extension, installation, repair, maintenance, renewal, removal, renovation, alteration, dismantling, or demolition of

(a) any building, erection, edifice, structure, wall, fence or chimney, whether constructed wholly or partly above or below ground level;

(b) any road, harbour works, railway, cableway, canal or aerodrome;

(c) any drainage, irrigation or river control works;

(d) any electrical, mechanical, water, gas, petrochemical or telecommunication works; or

(e) any bridge, viaduct, dam, reservoir, earthworks, pipeline, sewer, aqueduct. culvert, drive, shaft, tunnel or reclamation works


Valuers, Appraisers And Estate Agents Act 1981 (Act 242)

Valuers

Only a registered valuer can call himself a – "Valuer", "Land Economist", "Property Consultant" or "Property Manager“. . . [cont‘d]

Property Management

Currently only a registered valuer can practice as a Property Manager. The property manager ensures that the owner gets the best returns of his property investment. He also ensures that the building is well maintained, the building services well looked after and all expenses paid. . . . [cont’d]

Source: The Board of Valuers, Appraisers and Estate Agents Malaysia


Other compliance requirements

• Architect Act 1967

• Building and Common Property (Maintenance and Management) Act 2007 (Act 663)

• Computer Crime Act 1997

• Construction Industry Development Board Act 1994

• Electricity Supply Act 1990: Act 447

• Energy Commission Act 2001: Act 610

• Engineers Registration Act 1967

• Environmental Quality Act 1974: Act 127

• Factories and Machinery Act 1967: Act 139

• Fire Services Act , 1988

• Gas Supply Act 1993: Act 501

• Insurance Act 1996: Act 553

• Land Titles (Strata)(Chapter 158)

• Malaysian Communication and Multimedia Commission Act 1998: Act 589

• National Land Code Act 1965

• Occupational Safety And Health Act 1994: Act 514

• Pesticides Act, 1974

• Street, Drainage and Building Act 1974: Act 133

• Suruhanjaya Perkhidmatan Air Negara Act 2006

• Telecommunication Act, 1950

• Uniform Building (Amendment) By-laws (UBBL) 1991.

• Occupational Safety & Health Act (Safety and Health Committee) Regulations 1996

• Occupational Safety & Health Act (Use and Standards of Exposure of Chemicals Hazardous to Health) Regulations 1997

• Occupational Safety & Health Act (Notification of Accident, Dangerous Occurrence, Occupational Poisoning and Occupational Disease) Regulations 2004

• Factory Machinery Act (Building Operations and Works of Engineering Construction) (Safety) Regulations 1970

• Factory Machinery Act (Steam Boiler and Unfired Pressure Vessel) Regulation 1970

• Factory Machinery Act (Noise Exposure) Regulations 1989

• Pesticides (Highly toxic pesticides) Regulations 1996

• Radiation Protection (Basic Safety Standards) Regulations 1987

• Construction Safety) Regulations 1986

• MS.IEC 364:1996 or BS 7671:1992 (IEE Wiring Regulation)

• Communications and Multimedia (Technical Standards) Regulations 2000


MAFM as the agent of change


MAFM Objectives

Strengthen FM industry in Malaysia

Promote development of knowledge and best practices

Foster economic growth through professionalism


MAFM & Malaysian Government Agencies


MAFM’s definition of Facilities Management

“The total management that integrates all services

to support the core business of an organisation”


CIDB’s definition of ‘Kerja Fasiliti’

“Aktiviti perkhidmatan fasiliti dan penyenggaraan bangunan / infrastruktur secara bersepadu

yang meliputi perkhidmatan kejuruteraan dan perkhidmatan

yang berkaitan dengan keperluan pengguna.”


MAFM’s definition of FM

INPUT >>>ORGANISATION’S CORE BUSINESS

PROCESSES

>>> DESIRED OUTPUT


Scopes of FM

Building Maintenance

SHE Management

Information Management

Security Management

Space Management

Project Management

OTHER SUPPORT SERVICES


Scopes of FM (cont’d)

OTHER SUPPORT SERVICESMail room

Catering

Nursery

Tenants’ relationship Business

Continuity support

Fleet Management

Staffs logistics


Significant Milestones


Significant milestones of MAFM Registered in 2005, mainly led by a group of academicians

from Universiti Tun Hussein Onn Malaysia (UTHM). ± 50 members in total.

Very low awareness of MAFM and the Facility Management industry at that time.

First significant appearance in the National Asset and Facility Management Convention (NAFAM) 2007.

‘Revived’ in 2009 – new Objectives, amended Constitution and expanded Membership coverage to provide opportunity for broader participation from various FM stakeholders.


Significant milestones of MAFM Paper presentation in the 1st International Facility

Management Conference, Padang Sumatera Barat, Indonesia in 2010.

Work with the Malaysian Construction Industry Development Board (CIDB) to develop FM training module & examination scheme for Malaysian FM Contractors.

Advisory Panel for FM Degree and Advanced Diploma offered by Politeknik Sultan Salahuddin Abdul Aziz Shah.

MAFM speaks in seminars/conferences organised by CIDB, JKR and other organisers.


Significant milestones of MAFM (cont’d)

MAFM assisted MATRADE in Saudi FM Expo 2012.

International Seminar on Asset & Facility Management 2011 – MAFM collaborated with CIDB Malaysia.

2014 – Affiliated to the Malaysian Services Providers Confederation (MSPC). MAFM as one of the Council members.

MAFM as the Chair for ISO 41000 for FM in Malaysia (by Department of Standards).

MAFM as the advisor for CIDB Malaysia in the registration of FM contractors and development of FM skill standards.

To date ± 500 members in total.


MAFM Roadmap

Industry Strength

Collaboration & Engagement

Awareness & Recognition

Professionalism

Strategic goal:

FM AS A PROFESSION

Knowledge & Best

Practices

Research & Development

Benchmarking

Training

Strategic goal:

MAFM AS A ONE-STOP

REFERENCE

MAFM Roadmap simple.ppt


Goal#1: FM as a Profession


• Within members

• Associations with same interest

• Academic institutions

• Authorities & Government agencies

• Regular sharing & networking sessions

Awareness & Recognition

• Educate economic impacts of FM industry

• Mainstream media program

• Regular school campaign

• FM credentials as qualification criteria (tender, job market etc.)

• FM at design stage

• FMP as CCC signatories

Professionalism

• MAFM-certified (individual, contractor, consultant)

• MAFM-recommended stakeholders (contractors, suppliers, brand names)

• MAFM-certified trainings

• MAFM as an Institution

Industry Strength

Strategic goal:

FM AS A PROFESSION


Goal#2: MAFM as one-stop reference

Research & Developments

• Market database (size, stakeholders, GDP)

• Industry segmentation (building type, scope)

• FM Body of Knowledge

• FM competency directory

• Publications

Benchmarking

• Market (price, scope)

• Performance (buildings, contractors, clients, suppliers, brand names)

• Web-based industry information repository

Knowledge Development &

Training

• FM Manual

• MAFM Training modules

• CPD points for FM trainings (e.g. CIDB, BEM, PAM)

• Export training abroad

• FM topics at entry level education

Knowledge & Best Practices

Strategic goal:

MAFM AS A ONE-STOP REFERENCE


…delegations

MAFM PORTFOLIOSPORTFOLIO SCOPE

Collaboration &

Engagement

Capacity Building

R&D & Benchmarking

Recognition &

Professionalism

Events Management

& Awareness


Knowledge Development & Training

Research & Developments

Benchmarking

Recognition Professionalism

Awareness

Event Management


Implementation strategy

Strategy Description Time Remarks

Internal Can be achieved internally by

MAFM members

2 years End 2016

Collaborate Can be achieved by collaborating

with third parties

5 years End 2020

Influence Can only be done by external

parties (Government/authorities)

– MAFM’s role is only to influence

relevant parties

10 years End 2025


Current achievements (…and continuing)

Internal by MAFM members (2 years)Internal• Regular sharing & networking sessions on-going

• Establish FM competency directory with CIDB

• Establish FM Body of Knowledge with CIDB

To influence relevant parties (10 years)Influence• Authorities & Government agencies

• FM credentials as qualification criteria (tender, job market etc.) with CIDB


Roadmap tasks & achievements

Roadmap tasks

• Regular sharing & networking sessions

• Establish FM competency directory & Body of Knowledge

• Influencing Authorities & Government agencies

• FM credentials as qualification criteria (tender, job market)

• MAFM as an Institution

Activities / current achievements

• MAFM roadmap & talks in learning inst.

• Member in CIDB’s committee for FM Skill Standard

• Member in CITP committee

• Member in CIDB’s committee for FM Registration

• CIDB’s appointed FM as training provider


Roadmap workshop


Regular sharing & networking sessions


Establish FM competency directory & Body of Knowledge


Influencing & assisting Government agencies


FM credentials as qualification criteria (tender, job market etc.)


MAFM as an institution


Way Forward


Promote professionalism

FACILITIES MANAGER

Service Providers

User / Community

External Environment

Authorities

Financier

Consultants / Builders

Owner / Investor


Continuous effort

Establish FM market database

Promote service excellence,

professionalism

Voice for FM major stakeholders (owners,

service providers)

Services/performance benchmarking for service providers,

suppliers, clients etc.

Expanding local market share,

exporting services abroad


Ultimate goal

Are you both

happy?

Are you happy?

GOVT. AGENCY

SVC. PROVIDER

GOVT. FM

I’ve got reasonable

profit for me to grow

I’m able to provide good services to

the people because I received good FM services

I’m able to support the Government

Agencies in their service for the

people

Yes, we are happy.

Yes, we are happy.


FM: Art & Science

THANK YOU FOR YOUR ATTENTIONwww.mafm.org.my [email protected]

malaysian fm way forward - jpak.jkr.gov.myjpak.jkr.gov.my/document/files/dokumen/seminar/seminar...

Documents