#malg14 conference brochure
TRANSCRIPT
Royal College of Physicians, 11 St Andrews Place, Regent’s Park, London NW1 4LE
Wednesday 19th November 2014
What is MALG?The Money Advice Liaison Group (MALG), formed in 1987, is a non-policy making discussion forum for creditors, debt collecting agencies, enforcement o�cers, debt advisers and others wishing to promote greater communication, understanding, good practice and professionalism between organisations with an interest in personal credit and debt. It has 56 such national bodies in membership.
Who should attend?The Conference is recommended to anyone working with or within the consumer credit and debt industry and we aim to strike a balance of delegates.
Individuals who have successfully completed the IMA-led Certi�cate in Money Advice Practice are able to obtain CPD points for attendance without charge.
Debt Advisers: Debt advice workers -‘fee or free’ - will be able to network with creditors and colleagues on neutral ground (Delegates attending from the free-to-client sector can apply to have their travel and accommodation costs subsidised.)
Creditors, enforcement o�cers, debt purchasers and debt collectors: the event represents a great opportunity to network with the debt advice sector and colleagues and to share ideas. It’s also a chance to hear about what is happening on the ground and to hear and meet various industry leaders.
DMP providers and insolvency practitioners: take the opportunity to hear and share views on debt management regulation, developments in the debt advice and insolvency sectors and network with colleagues from a range of relevant industries.
Regulators: the world of debt involves more regulators than ever before - the MALG Conference & Exhibition represents an opportunity to learn more about the workings of the debt advice and creditor sectors and to meet with a wide variety of players including industry and regulatory leaders.
“A l�����, l����� d�� - ����� �n�����n� �i�� ac���� �nga����n� �� ���” (Free Sector Adviser)
www.malg.org.uk
MALG Annual Conference & Exhibition 2014
MALG Annual Conference & Exhibition 2014
“A ���� ���es�i�n�� �n� ���� w���e�-�u� c�n����n��” (Creditor)
About the ConferenceTicking the box on problem debt - job done then? A provocative title perhaps but MALG has never shied away from controversy!
Whether we are creditors, regulators or debt advisers, surely we have the same goal - to help people out of debt? Are we being e�ective and is there more we can do? Surely ‘tick-box’ processes are an anathema when it comes to ensuring good practice? These are questions that people on all sides of the debt debate will ask themselves. In recent years, many of us have faced new rules and new regulations; all with the honest aim of protecting people and helping markets work e�ectively. But do these changes mean the job has been done or should we be focusing less on process and more on outcomes? Join us to discuss these issues at MALG’s Annual Conference & Exhibition. The MALG Conference has a long and rich history of bringing together creditors, regulators, debt advisers and other interested groups on neutral ground to help improve practices in the debt and creditor sectors and to drive helpful innovations.
This year’s Conference will once again o�er that same opportunity to draw together industry leaders and frontline workers to discuss some of the central issues facing the debt advice and creditor sectors. Headlinemoney Financial Broadcast Journalist of the Year Paul Lewis will chair the Conference which will include MALG’s famous panel debate, interactive workshops, our biggest ever exhibition and many networking opportunities.
For the second year running the event will take place at the prestigious Royal College of Physicians in Central London with its excellent facilities and links to public transport. We will also be hosting our annual Exhibition and we look forward to welcoming back exhibitors from previous years as well as new ones. Please get in touch with our Conference Manager, David Legg for further details by emailing [email protected]
We are pleased once again to o�er �nancial assistance to free-to-client debt advisers wishing to attend the Conference with travel on a �rst come �rst served basis. Please contact David Legg by email to �nd out more about this facility.
Anthony Sharp, Chair
About the Conference
MALG Annual Conference & Exhibition 2014
www.malg.org.uk
Registration & Trade Exhibition, networking and refreshments
Conference housekeeping and administrative matters - Anthony Sharp, Chair of MALG
Welcome to the Conference and Introduction by the Conference Chair - Paul Lewis, freelance journalist and presenter of BBC Radio 4’s Money Box
A Pandora’s box of money questions chaired by Paul Lewis
Panelists: Kim-Louise He�ernan, Manager, Consumer Credit Sector Team, Financial Conduct Authority
Russell Hamblin-Boone, Chief Executive O�cer, Consumer Finance Association
Anna Hall, Money Advice Strategy Manager, Citizens Advice
Leigh Berkley, President, Credit Services Association
Co�ee & Trade Exhibition
Four optional Workshops - Session 1
A. “Who has bene�ted from the April Baili� Reforms and have we seen aggressive baili�s disappear for good?”
Presenters: Stephen Caven, Director General, CIVEA
Peter Tutton, Head of Policy, StepChange Debt Charity
Facilitator: Sue Lindsay, Head of Customer Relations, Wessex Water
Scribe: Steve Perring, Compliance O�cer, Cabot Credit Management & representing MALG’s South East Discussion Forum
B. “Debt Advice - panacea or sticking plaster - does it work in practice?”
Presenters: Lee Usher, Debt Advice Manager, Customer Assistance Strategy, Customer Operations, UKAR
Chilli Reid, Head of Development and Policy, AdviceUK
Facilitator: Nick Bussey, Director of Business Development, Fairpoint
Scribe: Keith Osborne, Counsellor, Heath & Wellbeing, Metropolitan Police & representing MALG’s South East Discussion Forum
C. “Household budgets have substantially changed over recent years - what now determines a�ordability?”
Presenters: Claire King, Insight Manager, Money Advice Trust
Jane Tully, Head of Insight and Engagement, Money Advice Trust
Martin Roseweir, Managing Director, Allied International Credit
Facilitator: Yvonne MacDermid OBE, Chief Executive, Money Advice Scotland
09.00 - 10.00
10.00 - 10.07
10.07 - 10.15
10.15 - 11.20
11.20 - 11.45
11.50 - 13.05
Programme
Scribe: Vanora McCullagh, Creditor Liaison Manager, Debt Advisory Line and representing MALG’s Midlands Discussion Forum
D. “Creditors and advisers do now talk together - job done then?”
Presenters: Sarah Reeve, Head of Business Development Voluntary & Corporate Sectors, PayPlan
‘To be announced’
Facilitator: Iain Pilling, Operations Development Manager, Collections, United Utilities
Scribe: Phill Holdsworth, Proprietor, Phill Holdsworth Consulting and representing MALG’s North East Discussion Forum
Lunch & Trade Exhibition
“Ticking the box on problem debt - job done then?”
Speaker: Zach Lewy, Founder and Executive Director of Arrow Global
Four optional Workshops (repeated) - Session 2
Summary and close of Conference by Chair
Post Conference Drinks Reception & Trade Exhibition
13.05 - 14.15
14.15 - 14.50
14.55 - 16.10
16.15 - 16.20
16.20 - 17.00
MALG Annual Conference & Exhibition 2014
www.malg.org.uk
Programme
Registration & Trade Exhibition, networking and refreshments
Conference housekeeping and administrative matters - Anthony Sharp, Chair of MALG
Welcome to the Conference and Introduction by the Conference Chair - Paul Lewis, freelance journalist and presenter of BBC Radio 4’s Money Box
A Pandora’s box of money questions chaired by Paul Lewis
Panelists: Kim-Louise He�ernan, Manager, Consumer Credit Sector Team, Financial Conduct Authority
Russell Hamblin-Boone, Chief Executive O�cer, Consumer Finance Association
Anna Hall, Money Advice Strategy Manager, Citizens Advice
Leigh Berkley, President, Credit Services Association
Co�ee & Trade Exhibition
Four optional Workshops - Session 1
A. “Who has bene�ted from the April Baili� Reforms and have we seen aggressive baili�s disappear for good?”
Presenters: Stephen Caven, Director General, CIVEA
Peter Tutton, Head of Policy, StepChange Debt Charity
Facilitator: Sue Lindsay, Head of Customer Relations, Wessex Water
Scribe: Steve Perring, Compliance O�cer, Cabot Credit Management & representing MALG’s South East Discussion Forum
B. “Debt Advice - panacea or sticking plaster - does it work in practice?”
Presenters: Lee Usher, Debt Advice Manager, Customer Assistance Strategy, Customer Operations, UKAR
Chilli Reid, Head of Development and Policy, AdviceUK
Facilitator: Nick Bussey, Director of Business Development, Fairpoint
Scribe: Keith Osborne, Counsellor, Heath & Wellbeing, Metropolitan Police & representing MALG’s South East Discussion Forum
C. “Household budgets have substantially changed over recent years - what now determines a�ordability?”
Presenters: Claire King, Insight Manager, Money Advice Trust
Jane Tully, Head of Insight and Engagement, Money Advice Trust
Martin Roseweir, Managing Director, Allied International Credit
Facilitator: Yvonne MacDermid OBE, Chief Executive, Money Advice Scotland
09.00 - 10.00
10.00 - 10.07
10.07 - 10.15
10.15 - 11.20
11.20 - 11.45
11.50 - 13.05
Programme (Continued)
MALG Annual Conference & Exhibition 2014
Scribe: Vanora McCullagh, Creditor Liaison Manager, Debt Advisory Line and representing MALG’s Midlands Discussion Forum
D. “Creditors and advisers do now talk together - job done then?”
Presenters: Sarah Reeve, Head of Business Development Voluntary & Corporate Sectors, PayPlan
‘To be announced’
Facilitator: Iain Pilling, Operations Development Manager, Collections, United Utilities
Scribe: Phill Holdsworth, Proprietor, Phill Holdsworth Consulting and representing MALG’s North East Discussion Forum
Lunch & Trade Exhibition
“Ticking the box on problem debt - job done then?”
Speaker: Zach Lewy, Founder and Executive Director of Arrow Global
Four optional Workshops (repeated) - Session 2
Summary and close of Conference by Chair
Post Conference Drinks Reception & Trade Exhibition
13.05 - 14.15
14.15 - 14.50
14.55 - 16.10
16.15 - 16.20
16.20 - 17.00
“A� ��p����i�� f�� ������n� ����p��nt� t� �� �x�h�n�e� �r�� a�ros� ��� �ect�r� � ��� �n�us���” (Independent)
“W���-�rg��i�e� - ��ea� �����. In���es��n� ��� � w��k�h�� ����ec� m����” (Creditor)
www.malg.org.uk
Programme (Continued)
Follow us on Twitter at @MALGconf and join in the conversation using the #MALG14 hashtag.
THE MONEY ADVICE LIAISON GROUPc/o David Legg, Conference Manager4 Squires CloseCrawley DownWest SussexRH10 4JQ
Tel: 01342 713152Mobile: 0777 4026045Email: [email protected]
@MALGconf
SPONSORS - MALG Annual Conference & Exhibition 2014
MALG wishes to thank Zero-credit Ltd for generously providing the Social Media Tsarina and o�cial photographer.
MALG is very grateful to the above companies and organisations who have generously made sponsorship donations towards the 2014 Conference & Exhibition.
We are pleased once again to o�er �nancial assistance with travel on a �rst come �rst served basis to free-to-client debt advisers wishing to attend the Conference. Please contact the Conference Manager David Legg by email at [email protected] to �nd out more details about this facility.
“Ex�����n� f���� f�� �e�w����n� �i�� g�o� ��� � a��i�� a��n��e� �n� ��� ��e�i� �n�us���” (Free Sector Adviser)
MALG Annual Conference & Exhibition 2014