NovaTech

You Focus on Your Business

&

We Focus on Your IT

Managed Services

NovaTech

Continuous 24 x 7 Network Monitoring

Automated Reports

Quarterly Business review

The Total Package

NovaTech

Continuous 24 X 7 Monitoring

Continuous monitoring provides:

• Network and device availability

• Alerts and pre-failure indicators

• Centralized web-based dashboard

Reports:

• Weekly

• Monthly

• Quarterly

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• Initial network assessment

• Detail network audits

• Hardware & Software asset inventory

• Warranty tracking

• Weekly, Monthly and Quarterly reports

Initial Assessment

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Initial Assessment (continued)

Site Hardware Summary Report •Complete site hardware summary •Quick overview revealing diversity of the equipment you are managing •Identify obsolete hardware that needs to be replaced

Site Security Report•Comprehensive summary of security patches applied to all systems on each site•Complete summary of all MBSA scans performed during the reporting period•Summary of work required to improve site security

Site Performance Report•Detailed summary information on the most heavilystressed devices at a site•Automatically highlights devices that may requireimmediate upgrades

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Asset Inventory Includes:• Network audit• Hardware asset• Software assets• Inventory & warranty tracking• Sub-standard configuration report

Asset Inventory Management

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Network Audit

• Real-time reporting of new assets

• Audits includes anything with an IP address, for example:o Desktopso Laptopso Serverso Network devices and network-attached

devices such as printers, fax / scanners, VoIP phones

• Audits are provided on a predefined schedule

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Hardware Asset Inventory

• Detailed hardware inventory

• Warranty tracking

• Comprehensive monthly reports

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Software Assets

• Complete list of all software patches applied to each system

• Complete software audits to identify all approved and unauthorized software packages

• Complete and detailed inventory of all OS’ systems

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Inventory and Warranty Tracking

• Comprehensive Asset Inventory Reports

• Disaster recovery of mission-critical information: Secure & off site

• Accounting: inventory depreciation

• The Device Attributes Report• Up-to-date device warranty information

This report assures that you do not pay twice for hardware maintenance

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Sub Standard Configuration

• Baseline Report identifies configurations that will require upgrades

• Asset audits to identify under-performing and under-utilized devices

• Understand & plan

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Automated Scripting

• Shutdown of workstationso Saves power costs and reduces green

house gases from excess power emissions

• Cleanup of temporary fileso Deletes all files in temporary directories

Preventative Maintenance

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Executive Summary• Establishes an overall report status of an entire

site

Server Health• Establish performance baseline and identifies

areas of improvement

Work Completed• Cleared alerts, completed tickets and executed

scripts summary information

Site Performance• Summary of most heavily stressed devices at a

site

Patch Status • Updated security patches that were applied

Website Monitoring• Up-to-date information of website reliability

• Understanding where, when and how you invest your IT budget will allow you to prosper.

• Stat: 80% of time is spent on maintenance

Monthly Automated ReportsThe Result

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Site Health Report

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Server Health

• Establishes a performance baseline that can be measured over time

• Quickly and visually identifies any potential risks based on performance trends

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Security Reports

• Monthly MBSA reports

• Patch summary

• Back-up software monitoring

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Asset Management Reports

Detailed and comprehensive reporting

of all operating systems, network

devices and software packages

installed

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Performance Reports

• Device performance

• Site performance

• Website performance

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Quarterly Business ReviewHigh impact reporting

• Including but not limited to:o site & server healtho security reportso asset reportso performance reports

• Detailed conversations to meet your business objectives

• Goal setting for next 1-2 quarters

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NovaTech’s Enhanced Service

24 x 7 x 365 Monitoring

Real time Asset & Data Collection

Automated Service

Automated Monthly Reporting

Detailed Quarterly Business Reviews

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The Enhanced NovaTech Value

Network Performance

Security

Uptime

Automated Service

Detailed Reports

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24 x 7 Network Monitoring

• Alerting

• Availability of critical devices

• Rapid remediation

• Security assurance

The Result

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Inventory and warranty tracking Hardware assets Software assets Automated monthly reports QBR

NovaTech invests in the best in class technologies to provide our customers the

optimal IT experience.

Asset Management

The Result

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1. Detailed review and understanding of clients’ needs and pain points

2. Review all reports and business processes tied to IT

3. Set next quarters objectives and start planning for commitment

Quarterly Business ReviewThe Result

NovaTech

Service Levels1 2 1 2

Basic Monitoring ReportingDevice Availability X X Monthly Executive Summary XLogon Failures X X Quarterly Executive Summary X XHard Drive Space & Performance X X Semi-Annual Executive Summary X XCPU Usage & Performance X X Annual Executive Summary X XMemory Usage & Performance X X Detailed Inventory Reporting X XApplication Service Errors X X Network Access & Security Summary X XHardware Inventories (Basic) X X Workstation & Server Health X XSoftware Inventories (Basic) X X Site Security & MBSA Summary X XHardware Inventories (Detailed) X X Fully Customizable Reporting XSoftware Inventories (Detailed) X X Patch Management

Security WSUS Scanning & Integration XMBSA Scanning X X Patch Analysis & Deployment XSecurity Solution & Problem Solving X X WSUS Reporting XReporting X X Website Uptime

Availability & Content X X