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Managed Services Community Meeting

How to Create Raving Fans of Your Managed Services BusinessDon Crawley, CSP

Best Practice Exchange

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Member Communities & Councils

4

Industry Initiatives

ResearchCertifications Credentials

Education TrainingPublic Policy

Philanthropy

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• Grow our Businesses & Contribute to the Industry

• Your Role:

• Teach and learn from peers

• Participate and contribute

• Shape the future of the industry

• Benefit to You:

• Networking

• Education

• Making a difference

Purpose of Communities:

Premier Member Benefits

• Complimentary Event Registrations

• Community Voting Rights

• Research• Training• Education

• Geico• Hertz• FedEx

Networking

Certification Discounts• 15%

Industry Insight

Business Tools & Templates• Contracts• Finance• Marketing• Human

Resources

Affinity Partners

Accelerate your business and professional success

• 50 free seats• 10% off additional seats

CyberSecure

Leadership Opportunities

• Ability to Serve in Community Leadership Position

Look for our On-Demand Webinar on Member Benefits and how you can maximize your CompTIA Membership!

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Social Media Contest

4 BEST posts

#CC16HallwayChat & #ChannelCon16

And your judge today is

Charles Love!!!

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Vice Chair of your Executive Council

• Kelly O’Bray

– Community Manager, LogicNow

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Steve Alexander, CEO, MSP-Ignite

Frank Ballatore, President, The New England Computer Group

Jason Brunt, Founder & CEO, e3 Technical Solutions

Andrew Harper, CEO, Gaeltek, LLC

Amy Hodge, Sr. Director of Community, ConnectWise

Christine Gassman, Manager of Partner Development, Datto, Inc

Charles Love, Director of Service Delivery, Untangled Solutions, LLC

Chris Wiser, MSP Channel Chief, Artisan Infrastructure

John Tippett, Vice President & General Manager, Aisle8

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Ken May - SwiftChip Lori Berry -GreatAmerica Financial Svcs

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Chair of the Executive Council

• Vince Tinnirello

– CEO, Anchor Network Solutions

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Don Crawley, CSP

@DonCrawley

DonCrawley.com

See Don’s Slidesharewhich has more interaction here

Up Next….

How to Create Raving Fans of Your Managed Services Business

Works two jobs to support

family

Caring for a parent with Alheimers

Just got $2000 car repair bill

Has spouse with mental

illness

Has child with mental illness

Spouse was just arrested

Got speeding ticket this morning

Evicted due to condo

conversion

Rejected by parents

Caring for a disabled child

Just diagnosed with cancer

Just got out of the hospital

Living in an abusive

relationship

Has child with drug addiction

Dealing with stalker Going through

a breakup

Elderly parents just moved in

with themWorks for

abusive boss

Had identity stolen

Lose Distractions

Don’t Finish Thoughts

or Sentences for the

Other Person

Don’t Get Defensive

Paraphrase What You

Just Heard

Listen to Understand,

Not Just to Respond

Make Good

Eye Contact

Allow Natural Pauses

in the Conversation

Be Honestly

Empathetic

Keep an Open Mind

Stop talking!

People will forget what you said,

people will forget what you did,

but people will never forget how you

made them feel.

Dr. Maya Angelou

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Welcome & Housekeeping

Executive Council Introductions & Community Update

How to Create Raving Fans of Your Managed Services Business

Don Crawley, CSP

o Best Practice Exchange (Also being broadcast on Facebook Live)

o Social Media Contest Winners

o Closing

Agenda

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• Your group moderators have handheld mics

• The pictures & colors on the your table indicate your moderator

• Each of you have red and green cards in front you

• For a question you want to ask your peers hold up the green card

• To share an answer hold up the red card

• If you’d prefer to have your group moderator read your question, please write it on the index card

• Moderators

– Chris Wiser

– Frank Ballatore

– Steve Alexander

– Amy Hodge

– Christine Gassman

Best Practice Exchange – Rules of Engagement

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Social Media Contest Winners!!!

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• Join the community:

– Check the box on Interest Form

– OR don’t wait and go to CompTIA.org/managed services

• Join our LinkedIn Group: CompTIA Managed Service Providers Group

• Ways to Get Involved:

– Initiatives – Check the interest form on resources/initiatives where you‘d like to contribute

– Run for Executive Council – Nominations are open NOW

• Stay tuned for a 4 part webinar series being announced soon

What to do next…..

Up Next

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3:30-5:30 Future Leaders Community Meeting• Regency Ballroom 3, Conv Ctr 2nd Flr

3:30-5:30 IT Security Community Meeting• Right here

6-7:30 Technology Vendor Fair & Reception• Great Hall, Conv Ctr 3rd Flr

Game Night Party (Presented by Future Leaders Community)

• Diplomat Ballroom 1, Conv Ctr 2nd Flr

Thank You

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