Management and CultureBehavioral Perspective in NursingReported by:Adrienne Veronique G. Reyes, RN1Thebehavioral management theoryis often called the human relations movement because it addresses the human dimension of work. Behavioral theorists believed that a better understanding of human behavior at work, such as motivation, conflict, expectations, and group dynamics, improved productivity. Behavioral Management Theory2Be Mindful of Your Own Reaction.A vital component of managing difficult behavior is knowing that your behavior affects the behavior of others. What you say or do in response to an individuals behavior affects whether the behavior escalates or stops.Behavior Management TechniquesThink before reacting. Setting sa clinic. 3Behavior Management TechniquesMaintain Rational Detachment.When youre rationally detached, you maintain control by not taking negative comments or actions personally. Equipped with this skill, youre better able to defuse challenging behavior and encourage positive behavior.

Monotonous, calm voice. High pitch voice a no-no4Behavior Management TechniquesBe Attentive.When people feel ignored, marginalized, or not cared for, they often act out. An effective way to counter a persons anxiety is to validate his/her feelings. Pay attention to what she says. Give her plenty of personal space. Show through your facial expressions and body language that youre listening, and you can take away his/her reasons for being upsetand give him/her a reason to regain control.5Behavior Management TechniquesUse Positive Self-Talk.Remind yourself that when youre the target of an outburst or a negative situation, youre rarely the cause of the behavior.And just as thinking, "I can't deal with this" might cause you to react one way, telling yourself, "I know what to do" will cause a more productive response.Boosting self-esteem6Behavior Management TechniquesRecognize Your Limits.Knowing that you have support and backup is crucial to staying in control of your own behavior and responding appropriately. Accept your limits and keep in mind that sometimes the best decision is to let someone else take over.Hangtod sa makaya7Behavior Management TechniquesDebrief.Be sure to debrief after any incident. Talking about it can help relieve the stress. Its also important to consider what was done well and how to respond better the next time a situation occursEvaluation8is made up ofthe values, beliefs, underlying assumptions, attitudes, and behaviors shared by a group of people.An organizations culture is made up of all of the life experiences each employee brings to the organization. Culture is especially influenced by the organizations founder, executives, and other managerial staff because of their role in decision making and strategic direction.Culture9CultureA norm of accountability will help make your organization successful. A norm of spectacular customer service will sell your products and engage your employees. Tolerating poor performance or exhibiting a lack of discipline to maintain established processes and systems will impede your success.Something as simple as the objects chosen to grace a desk tell you a lot about how employees view and participate in your organizations culture. Your bulletin board content, the company newsletter, the interaction of employees in meetings, and the way in which people collaborate, speak volumes about your organizational culture.10Facts about CultureCulture is Learned.People learn to perform certain behaviors through either the rewards or negative consequences that follow their behavior. When a behavior is rewarded, it is repeated and the association eventually becomes part of the culture. A simple thank you from an executive for work performed in a particular manner, molds the culture.

Through experience11Facts about CultureCulture is Learned Through Interaction.Employees learn culture by interacting with other employees. An applicant experiences a sense of your culture, and his or her fit within your culture, during the interview process. Interaction, the way people talk, perform, deal with other employees and patients12Facts about CultureSub-cultures Form Through Rewards.Employees have many different wants and needs. Sometimes employees value rewards that are not associated with the behaviors desired by managers for the overall company. This is often how subcultures are formed, as people get social rewards from coworkers or have their most important needs met in their departments or project teams.Facts about CulturePeople Shape the Culture.Personalities and experiences of employees create the culture of an organization. For example, if most of the people in an organization are very outgoing, the culture is likely to be open and sociable. Facts about CultureCulture is Negotiated.One person cannot create a culture alone. Employees must try to change the direction, the work environment, the way work is performed, or the manner in which decisions are made within the general norms of the workplace. Culture change is a process of give and take by all members of an organization.Facts about CultureCulture is Difficult to Change.Culture change requires people to change their behaviors. It is often difficult for people to unlearn their old way of doing things, and to start performing the new behaviors consistently. Persistence, discipline, employee involvement, kindness and understanding, organization development work, and training can assist you to change a culture.Thank You!