managing change in a business transformation environment
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Managing Change in a Business Transformation Environment
Mike KavisKavis Technology Consulting
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Transformational Initiatives
Service-Oriented Architecture (SOA)Business Process Management (BPM)
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Top 10 Reasons why SOA Initiatives Fail
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1. Fail to explain the business value of SOA
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2. Underestimate the impact of organizational change
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3. Fail to secure strong executive sponsorship
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4. Attempt to do SOA “on the cheap”
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5. Lack the required skills to deliver SOA
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6. Poor project management
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7. Think of SOA as a project not an architecture
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8. Underestimate the complexity of SOA
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Source: Web Layers
9. Fail to implement and adhere to SOA governance
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10. Let the vendors drive your architecture
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Property of Kavis Technology Consulting Permission required for reuse
Case StudiesCatalogue Retailer
• 30 year old mainframe systems• No online presence• Lacked internal skills
Solution• Hired .Net developers to build UI• Extended mainframe through integration layer• Substantially improved revenue w/ecommerce
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Property of Kavis Technology Consulting Permission required for reuse
Case StudiesLoyalty Marketing Company
• Outdated business processes• Slow order cycles• Declining customer satisfaction
Solution• Invested in BPMS tools and process reengineering• Built new composite UI and extended legacy• Tapped into BI tools• Huge cost savings and revenue increases
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Why do people resist change?
“People Don’t Hate Change, They Hate How You’re Trying to Change Them”
Michael T. Kanazawa
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What Causes Resistance?
Uncertainty, confusion, trust, job security,WIIFM (“What’s in it for me?”)
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What Causes Resistance?
Working across silos,Doing things differently then we always have
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Plan for Change
John Kotter’s8 Steps to Change
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Step 1 – Establish Urgency
Build Strong Business Case Promote Future State
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Step 2 – Form Powerful Guiding Coalition
Secure Strong Executive SponsorshipBuild team of change agents
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Step 3 – Create a Vision
Create SOA RoadmapClearly define life in the Future State
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Step 4 – Communicate Vision
Communicate Roadmap & Future StateUse all means of communication, talk in their language
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Step 5 – Empower others to act on Vision
Engage middle managersShare accountability and responsibility
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Step 6 – Plan for and create short-term wins
Start small and manageableDeliver early and often, incremental steps
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Step 7 – Improve and Produce more Change
Apply lessons learnedLeverage services from previous steps
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Step 8 – Institutionalize new approaches
Continue to mature Governance ModelShow business benefits, metrics
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Key Take Away
If you don’t know where they are going….Any road will take you there!