managing unprecedented change with business transformation
DESCRIPTION
This presentation will discuss how to manage change with business transformation, including: the shifting landscape, business imperatives and technology transformations, as well as, IT implications.TRANSCRIPT
Managing Unprecedented
Change with Business
Transformation
Sandy Hogan Vice President
Americas Business Transformation
May 16, 2012
Agenda
• Shifting Landscape
• Business Imperatives & Technology Transformations
• IT Implications
Shifting Landscape
#CiscoPlusCA
• By 2015, the amount of Internet content will be 540K
times the amount in 2003
• By 2015, 90% of content on Internet will be
video
• By 2020, 50B devices will be connected
to the Internet
• By 2015, 1M video minutes will traverse
Internet every second
• By 2020, 30% of all data will live in or pass
through the cloud
From Connectivity to Hyper Connectivity
Top Four CIO Technology Priorities
Technology
Priorities
Mobility
Big Data Cloud
Video
An IT Renaissance From the Server Room to the Boardroom
Systems Management
Cost Center
2000+ Architecting for Growth
Strategic Enabler
2013+
Technology Implementation
Building Systems
1990+
Top 10 Business Priorities for 2012 Reported by CIOs
#CiscoPlusCA
Business Priority
1. Increasing enterprise growth
2. Attracting and retaining new customers
3. Reducing enterprise costs
4. Creating new products and services
5. Delivering operational results
6. Improving efficiency
7. Improving profitability
8. Attracting and retaining workforce
9. Improving marketing and sales effectiveness
10. Expanding into new markets and geographies
Business Imperatives
and Technology
Transformations
#CiscoPlusCA
Business Imperatives Leveraging Cloud
Cloud • Accelerates data center
consolidation
• Reduce space allocations
and energy costs
• Interagency sharing, co-
location and virtualization
• Provides care-at-a distance
• Safety & security of patients
& staff
• Administrative & operational
efficiency
• Faster responsiveness to
market trends – pricing,
customer needs etc.
• Greater agility – “pop-up”
stores with cloud infrastructure
• Dynamic, real-time supply
chain and inventorying
• Reduce branch technology
complexity, cost & management
• Simplify IT & provide agility to
meet new business demands
• Reduce complexity across
mfg. operations
• Respond quickly to supply
chain disruptions
• Enable “valued” two-way
communication between
customer and manufacturer
Business Imperatives Leveraging Mobility
Mobility • Drive operational efficiencies
• Compliance with govt.
mandates
• Distance learning/elimination
of PCs
• Securing patient data
• Seamless patient/clinician
experience
• Faster clinical diagnosis
• Integrating mobile shopping
experience with online and
in-store
-- Omni-channel retailing
• “Advantaged” sales associates
• Drive customer loyalty via
digital rebates, coupons,
discounts
• On/off-line integration , multichannel
• Improve business processes
• Mobile trading
• Recruit and retain tech savvy
workforce
• Less expensive infrastructure
• Provide differentiated
products and service that
respond quickly to ever
changing
Business Imperatives Leveraging Big Data
Big Data • Reduce costs and improve
services
• Transform government and
deliver innovative services
for citizens
• Data center consolidation
• EMR and transition from
paper-based systems
• Improve outcomes with
better data
• Evidence –based medicine
• Web-site interactions, loyalty
card, POS data
• Real-time pricing
• Customer data security (PCI,
SOX, HIPAA)
• Model customer behaviors and credit worthiness
• Improve insurer risk management efforts
• Automated trading and market volatility
• Reduce costs and streamline
oil and gas exploration
• Track and manage utilities
consumption
• Adapting the supply chain to
events
Business Imperatives Leveraging Video
Video
• Enhance security while
protecting privacy
• Ensure collaboration and
performance between
multiple agencies
• Reduce travel costs –
interagency sharing
• Provide care-at-a-
distance/tele-health services
• Safety and security of
patients and staff
• Administrative
and operational efficiency
• Enhance customer experience
through digital signage, experts
on demand, etc.
• Improve training while reducing
costs
• Speed product development
cycle and supply chain
• Scale expertise to reduce costs and improve wallet share
• Deliver personalized customer service across multiple
channels
• Assimilate M&As and different cultures
• Real-time collaboration to
speed time to market
• Monitor production line to
improve uptime
• Improved safety and security
Business Driving Technology Budgets
#CiscoPlusCA
IT Budgets are Flat
Corporate Tech Budgets are
Up by 17-20% Source: July 13, 2011 Harvard Business Review – Ray Wang, Principal Analyst and CEO at Constellation Research Group.
Changing Dynamic
#CiscoPlusCA
“Business managers and employees see the increased value in IT (versus IT
departments) …the resulting dynamic will play out for the funding processes.”
Sources: Constellation Research Group ,Forrester, Gartner
“
.”
“There is no such thing as a pure IT project anymore. Whether
investments are more IT-intensive or less so, they are all business projects.”
Business and industry imperatives
driving IT budgets and projects
• Lack of business alignment make it
difficult to cost justify projects
• Allocation of budget and new
consumption models
IT transformation with focus on Mobility,
Cloud, Big Data and Video/Collaboration
• Business process implications
• Change management
• Analytics
Companies seeking growth opportunities
and sustained competitive advantage
• Technology alignment to the business
• Architectural planning
Implications for IT
Adjusting to Change
Business
Goals
Growth
Process
Risk
Market Trends
#CiscoPlusCA
Demand your vendors provide an
architectural strategy that makes your
IT investments smarter and tied to
business imperatives.
Q&A
#CiscoPlusCA
Follow @CiscoCanada and join the #CiscoPlusCA conversation
Access today’s presentations at cisco.com/ca/plus
We value your feedback. Please be sure to complete the Evaluation Form for this session.