ICS For Major Incidents 1

MANAGING MANAGING COMPANY COMPANY TACTICAL TACTICAL

OPERATIONSOPERATIONS Unit 3:Unit 3:CommunicationsCommunications

UNIT 5:UNIT 5:COMMUNICATION AND THE COMMUNICATION AND THE INCIDENT COMMAND INCIDENT COMMAND SYSTEMSYSTEM

2ICS For Major Incidents

Unit 5 ObjectivesUnit 5 Objectives

Describe the interpersonal skills Describe the interpersonal skills required for incident management. required for incident management.

Describe the key elements in a Describe the key elements in a communications system.communications system.

Describe the communication order Describe the communication order model process. model process.

Describe and demonstrate effective Describe and demonstrate effective on-scene and progress reports.on-scene and progress reports.

3ICS For Major Incidents

Unit 3 Unit 3 Objectives and Objectives and OverviewOverview

Given a simple exercise or activity you Given a simple exercise or activity you see the difficulty in maintaining clear see the difficulty in maintaining clear and accurate two way communicationsand accurate two way communications

Individual Activity 5.1Individual Activity 5.1

4ICS For Major Incidents

The Need For Effective The Need For Effective Incident Incident

CommunicationsCommunications Effective Effective

Resource UseResource Use Manage action Manage action

plan effectively.plan effectively. Gather clear and Gather clear and

concise concise information.information.

Flow of important Flow of important information onlyinformation only

5ICS For Major Incidents

On-Scene On-Scene CommunicationsCommunications

More than just More than just yelling ordersyelling orders

Involves several Involves several stepssteps

Giving and receiving Giving and receiving informationinformation

Information Information understoodunderstood

6ICS For Major Incidents

Understanding Effective Understanding Effective Incident Incident

CommunicationsCommunications

Mobile RadioMobile Radio Face to FaceFace to Face Cell PhoneCell Phone

7ICS For Major Incidents

The Need For Effective The Need For Effective Incident Incident

CommunicationsCommunicationsLegal ImplicationsLegal Implications

Many radio Many radio communications communications are taped.are taped.

Tapes may be Tapes may be entered as part of entered as part of the evidence.the evidence.

All departments All departments must follow FCC must follow FCC licensing licensing requirementsrequirements..

8ICS For Major Incidents

The Need for a The Need for a Communications ModelCommunications Model

Communications is a major factor in Communications is a major factor in how well emergencies are managed.how well emergencies are managed.

Departments need to train on Departments need to train on improving incident communication improving incident communication procedures.procedures.

9ICS For Major Incidents

The Need for a The Need for a Communications ModelCommunications Model

Departments and dispatch Departments and dispatch centers should have written centers should have written communication procedurescommunication procedures Basis for training.Basis for training. INTEROPERABILITYINTEROPERABILITY Members know what are the Members know what are the

communication rules.communication rules. Used during post incident analysis.Used during post incident analysis.

10ICS For Major Incidents

The Need for a The Need for a Communications ModelCommunications Model

Written ProceduresWritten Procedures Provide a ModelProvide a Model Assurance that all the Assurance that all the

important factors in important factors in effective communication effective communication are included.are included.

Followed at all incidents.Followed at all incidents. "Perfect practice makes "Perfect practice makes

perfect" perfect"

ICS For Major Incidents 11

The The Communications Communications

Order ModelOrder Model

12ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

FORMULATEFORMULATE

13ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

SENDSEND

14ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

TRANSFERTRANSFERTHROUGHTHROUGHMEDIUMMEDIUM

15ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

RECEIVERECEIVE

16ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

UNDERSTANDUNDERSTAND

17ICS For Major Incidents

The Communication The Communication Order ModelOrder Model

FEEDBACKFEEDBACK

18ICS For Major Incidents

The Communications The Communications Order ModelOrder Model

FORMULATEFORMULATESENDSEND RECEIVERECEIVE

UNDERSTANDUNDERSTAND

FEEDBACKFEEDBACK

TRANSFERTRANSFERTHROUGHTHROUGHMEDIUMMEDIUM

19ICS For Major Incidents

Benefits of Using the Benefits of Using the Communications Order Communications Order

ModelModelConfirmation that message is Confirmation that message is received and understood.received and understood.

Radio traffic is reduced because Radio traffic is reduced because understanding is confirmed the understanding is confirmed the first time.first time.

Confirmation that message is Confirmation that message is received and understood.received and understood.

Radio traffic is reduced because Radio traffic is reduced because understanding is confirmed the understanding is confirmed the first time.first time.

ICS For Major Incidents 20

Activity 5.2:Activity 5.2:Incident Audio Incident Audio

TapeTape

21ICS For Major Incidents

On-Scene Communications ResponsibilitiesOn-Scene Communications Responsibilities

22ICS For Major Incidents

On-Scene On-Scene Communications Communications ResponsibilitiesResponsibilities

When communication When communication breaks down on the breaks down on the incident so does:incident so does: CoordinationCoordination ControlControl The ability to provide The ability to provide

for responder safetyfor responder safety

23ICS For Major Incidents

Communications Communications ResponsibilitiesResponsibilities

All personnel have All personnel have the responsibility to the responsibility to communicate communicate effectivelyeffectively Starts with a good Starts with a good

brief initial report by brief initial report by first-in officerfirst-in officer

Continues throughout Continues throughout the incidentthe incident

24ICS For Major Incidents

Tactical Communications Tactical Communications ResponsibilitiesResponsibilities

Progress ReportsProgress Reports StatusStatus Number of PatientsNumber of Patients DispositionsDispositions Additional ResourcesAdditional Resources

25ICS For Major Incidents

Accountability ReportsAccountability Reports

Personnel Accountability Personnel Accountability Report (PAR)Report (PAR)

26ICS For Major Incidents

Emergency TrafficEmergency Traffic

All personnel have the All personnel have the responsibilityresponsibility

A method to quickly A method to quickly convey emergency convey emergency information should be information should be established (radio tone)established (radio tone)

Accounts for all personnel Accounts for all personnel when the structure or the when the structure or the area involved has been area involved has been evacuatedevacuated

27ICS For Major Incidents

SummarySummary

Interpersonal skills are required for Interpersonal skills are required for incident management.incident management.

Discussed the key elements in a Discussed the key elements in a communications system.communications system.

28ICS For Major Incidents

SummarySummary

Described the communication Described the communication order model process.order model process.

Described and demonstrated Described and demonstrated effective on-scene and progress effective on-scene and progress reports.reports.