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Managing GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK www.pwc.com

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Page 1: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

Managing GST with data analytics

Adrian AbbottPartner, PwC AustraliaPhilippe NorreGlobal ITX Compliance Technology Leader, PwC UK

www.pwc.com

Page 2: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Agenda

• Indirect tax function of the future (and predictions)

• Data and technology in the indirect tax functions (and predictions)

• Indirect tax governance roadmap

• GST/VAT compliance cycle

• Australian experience

• Summary

2Global Tax Symposium — Asia 2015

Page 3: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Indirect tax function of the future

Some predictions

• Legislative/regulatory requirements

• People/the indirect tax professional

• Governance and risk

• Controls and process

• Data and technology

3Global Tax Symposium — Asia 2015

Page 4: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Legislative/regulatory

• Global tax information reporting requirements (e.g. BEPS and similar transparency initiatives) will grow exponentially and will have a material impact on the operations and related budget allocations of tax functions.

• Global markets will demand complete transparency and information sharing among stakeholders and taxing jurisdictions, resulting in an increase in overall tax liabilities.

• The majority of taxing jurisdictions, in both developed and emerging markets, will have systems and data-mining capabilities to conduct global audits which will reconcile income and expense across jurisdictions.

Global Tax Symposium — Asia 20154

Page 5: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

People

5

• Tax functions will employ dedicated tax IT, data and project management specialists who will develop, champion, and execute the tax technology and transformation strategies.

• A successful tax professional of the future will be highly proficient in data analysis, statistics, and technology, as well as process improvement and change management.

Global Tax Symposium — Asia 2015

TechnologySoft skills

Technical skills Leadership skills

Data analysis

Statistics

Data specialist

Page 6: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Governance and risk: our predictions

6

• Many jurisdictions will legislatively require the adoption of a tax control framework which follows guidelines similar to Sarbanes-Oxleyand COSO (Committee of Sponsoring Organisations of the Treadway Commission).

• Enhanced stakeholder scrutiny and reputational risk will force companies to continuously re-evaluate their tax decisions.

• Strategic focus on jurisdictional reporting and documentation of business activities, including transfer pricing, will be critical to managing the increased tax controversy resulting from transparency initiatives.

Global Tax Symposium — Asia 2015

ReputationDigital economy

Tax justice

Failing system

Taxavoidance

Transparency

Economicpatriotism

Fair share

Cross border

Base erosion

Moralresponsibility

Profitsharing

RiskRe-evaluate

Page 7: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Controls and process

Global Tax Symposium — Asia 20157

• Tax functions will use real-time collaboration tools to automate their workflow, document management, calendaring, and internal controls.

• Data analytics will be used ‘real time’ to detect and correct risks in accordance with pre-defined benchmarks / rules / parameters (includes notification)

• Most global tax preparatory compliance and reporting activities, including data collection and reconciliations, will be performed within the company’s shared service center or will be co-sourced with a third party.

• A ‘risk based approach’ to tax compliance preparation and review activity will be commonly used

• Controls based testing of tax processes will be the norm (beyond GST/VAT)

On-line collaboration tools

Workpapercreation

Data collection Analysis Workflow

Shared servicecentre

Tasks and processes

Tax function

Co-sourceGreater efficiency

Improved controls

Reduced costs

Page 8: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Key factors influencing tax function and need to harness technology

• Governments around the world are protecting their tax bases vigorously

- Greater tax authority collaboration (globally and information exchange at the highest level)

- Growing disclosure and transparency requirements

- Aggressive and focussed enforcement

• More expected from the tax function with less resources

• Increased focus on finance transformation with cost reduction and process improvement

• Managing risk is even more important especially within the context of tax

• Increasing focus on use of data analytics to support business activities (very relevant for Indirect Tax function)

Global Tax Symposium — Asia 20158

Page 9: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Data and technology

9Global Tax Symposium — Asia 2015

Page 10: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Current trends – four focus areas

Tax technology

strategy

Tax Operations Management

Collaboration Space

Workflow/ Process

ManagementDocument & Info

Management

Tax Computation Systems

Tax Provision

Transfer Pricing

Statutory accounts

(Multiple GAAP)

Tax Returns (Direct, Indirect, ET)

Tax technology projects companies are executing today

Extract, Transform, Load

(ETL)

Business Intelligence

Data Mart(s) / Data Warehouse

Data Management

Chart of Accounts Indirect TaxGST / VAT

Capture transaction detail

Tax ERP

Global Tax Symposium — Asia 201510

Page 11: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

The future state ecosystem

11Global Tax Symposium — Asia 2015

Tax Finance Third parties

Key deliverables

Business intelligence and analytics

Tax data hub

Tax applications

Tax sensitisation

Tax datamanagement

Tax data mappings

Enterprisesystems

Document managementProcess management and workflow CalendarData collection

Tax operations management

Page 12: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

• Tax functions need to do more with less

• Increased centralisation of activities

• More and better data is required, more frequently and on a real time basis

• Requirement to drive value from tax data

• Maximise return on investment in finance function transformation

• Exponentially increasing reporting requirements

• Use of co-operative compliance models and focus on risk based approach by tax authorities

• Critical to tax transformation

All of this requires greater automation

• NB: Globally, Tax Authorities relying more heavily on technology and they are aggressively competing for key talent in the Data/Technology space

The importance of technology

Global Tax Symposium — Asia 201512

Page 13: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Data: our predictions

13

• The majority of Tax functions will receive all information in a ‘tax-ready format’ from either their enterprise-wide financial systems or a dedicated tax data hub.

• Dedicated tax data hubs will become mainstream and be developed internally, licensed from a third-party vendor, and/or accessed through an accounting firm as part of a co-sourcing arrangement.

• Data security will be high on the agenda of Tax functions due to concerns over confidential information being inadvertently released or shared publicly.

Global Tax Symposium — Asia 2015

Data in tax-ready

format

Licensedthird-party

Internally owned

Co-sourcing

BuyBuild Rent

Centralised tax data hubEnterprise systems

Page 14: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Technology: our predictions

14

• The vast majority of Tax functions will rely on professional data analysis tools to assist in the decision-making process in areas such as detection of risk,opportunity identification, projections and scenario planning, and overall business support.

• More companies will use their enterprise-wide financial systems to prepare tax calculations (e.g., income tax accounting and indirect taxes), thereby replacing spreadsheets and/or traditional tax technology solutions.

New technology

Reduce global tax rate

Identify risks

Projections and predictive analytics

Spreadsheets

Better decision making and enhanced strategic planning

Enterprise systems

Global Tax Symposium — Asia 2015

Page 15: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Indirect tax governance – roadmap

Tax technical Systems and processes Tax function governance

Explore Is there a policy that advice is sought from expert advisors or the GST/VAT Authorities for complex, contentious or unique situations?

Is there a defined and documented process for the specific purpose of identifying and reviewing tax risk that clearly states the organisations risk appetite?

Does senior management receive a regular update on GST/VAT matters that impact on compliance?

Does senior management sign off on the adequacy of internal controls that govern GST/VAT compliance?

Calibrate Is there a reporting process in place to recognise complex and non-standard transactions to ensure the correct tax treatment is applied?

Do you include shared services providers in your GST/VAT training and technical discussions?

Are there regularly updated process maps to support GST/ VAT procedures and manuals?

Are accounting systems and the return preparation processes automated to ensure the integrity of data and minimise risk of error by manual data entry?

Does the system generate detailed and complete reporting audit trails that are reconciled to accounting records and cleared at the end of each reporting cycle?

Are exception reports generated and independently reviewed?

Are reporting trends monitored?

Global Tax Symposium — Asia 201515

Page 16: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Indirect tax governance – roadmap

Tax technical

Systems and processes Tax function governance

Harness Do all staff involved in initiation, recording, processing, reporting and review of GST/VAT impacted transactions receive GST/VAT training and updates?

Are systems used to process and store data regularly tested?

Are all systems set up to reduce system or processing errors?

Does more than one person in your business have a working knowledge of all GST/VAT systems, process and relevant regulations?Is internal audit or an external provider used to periodically review GST/VAT control and process effectiveness?

Global Tax Symposium — Asia 201516

Page 17: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

GST/VAT compliance cycle

System set up and

configuration

• SAP configuration review

• Customs SAP reporting (ABAP)

• Electronic invoicing

Master data entry and

maintenance

Transaction processing &

tax determination

Return generation

and submission

Adjustments and

corrections

Analysis, testing and

reconciliation

Date formatting

and mapping

Data extraction

and reporting

• Master data review

• Custom reporting on master data (ABAP)

• Review determination logic

• Tax engine implementation

• SAP configuration review

• Custom SAP reporting (ABAP)

• Electronic Invoicing

• Standard report configuration

• Custom ABAP report

• Excel• Excel with

automation• 3rd party

products• Outsourcing

• Excel• 3rd party

products

• Excel• Excel with

automation• 3rd party

products• Outsourcing

Integrated BIsolutions

Data extract Tools

Integrated Business Intelligence Solutions – Installed Technology

Data Extract Tools

Web based process, risk and document management system

Outsource service or technology

Consolidation and e-filing

Global Tax Symposium — Asia 201517

Page 18: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

BAS preparation errors39%

System related issues22%

Unsure of supply status

1%

Technical understanding and interpretation 12%Change of business

structure 4%

Related entities miscommunication

16%

One-off supply of assets 5%

Staff turnover and controls 1%

Australian experienceWhere do GST errors arise?

Global Tax Symposium — Asia 201518

Page 19: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Australian experience

• GST is a window into business – indirect tax function more integrated into broader business focus (DATA)

• Comment by ATO office – ‘sunshine is a great disinfectant’

• Integrity of Business Systems (IBS) – the ATO risk and data integrity focus

• Multiplier effect of incorrect transactions can lead to significant revenue risk

• Businesses going through change are especially at risk (staff changes, organisational restructures, etc.).

• New accounting software or significant upgrades – a risk and a window of opportunity

• Regional/global GST/VAT reporting requirements

• Self Assurance Model is coming/ ‘Light touch’ / 3 year moratoriums – big ATO focus

• Practical, ongoing, real-time risk mitigation is the new norm

Global Tax Symposium — Asia 201519

Page 20: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

Summary

20Global Tax Symposium — Asia 2015

Page 21: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

PwC

• Assess the effectiveness of your indirect tax corporate governance framework:

Conduct an operational risk assessment for indirect tax

• Create a roadmap and action plan to improve any deficiencies:

Policy review

End to end process (including controls and key reports)

Indirect tax technology strategy and plan/use of data analytics to integrate the Indirect tax function into the broader business.

• Implement changes that mitigate key risks through policy, people, process and technology

• Be aware of global tax authorities expectations/commitments on ‘best in class’ indirect tax function.

Key takeaway

Global Tax Symposium — Asia 201521

Page 22: Managing GST with data analytics · PDF fileManaging GST with data analytics Adrian Abbott Partner, PwC Australia Philippe Norre Global ITX Compliance Technology Leader, PwC UK

Thank you.

The information contained in this presentation is of a general nature only. It is not meant to be comprehensive and does not constitute the rendering of legal, tax or other professional advice or service by PricewaterhouseCoopers Ltd. ("PwC"). PwC has no obligation to update the information as law and practices change. The application and impact of laws can vary widely based on the specific facts involved. Before taking any action, please ensure that you obtain advice specific to your circumstances from your usual PwC client service team or your other advisers.

The materials contained in this presentation were assembled in May 2015 and were based on the law enforceable and information available at that time.

© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details.