Managing Digital BusinessIntelligence Support

ClientLeading Athletic ApparelRetailer

IndustryApparel

CASE STUDY

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Provided the client with end to end ownership of all BI operations.

Ensured cost effective and nimble operations.

Business Impact

Business ChallengesThe client is a leading athletic apparel retailer and they use

various technologies and platforms to address all of their

reporting needs.

They wanted to streamline their current setup and sought a

partner to manage stakeholder queries related to all published

reports and to manage their BI reporting platforms and also to

integrate their current BI stack.

They also wanted to integrate all of their data source systems.

A 24/7 support requirement was needed in order to provide

support for their operations globally.

ApproachConsidering the complexity of the existing BI stack and multiple

vendor involvement compounded with the dynamic nature of

support volumes, Course5 suggested a core and �ex management

model which provided the client with the necessary �exibility to

manage the seasonal nature of their business.

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Course5i, in a matter of 3 months were able to streamline their current set-up and automate a major portion of the

published reports thus saving nearly 20% of their current bandwidth for the same tasks.

All of their backend systems for stores, inventory management and ecommerce were integrated within 8 months and

they were able to realise even greater savings in terms of timeliness of reports.

Query / Issue Resolution time went down from earlier 8 – 10 days to 3 – 4 days on an average thus reducing noise

levels.

Optimised operations and reduced resource cost by 8% and improved uptime by 11%.

Stakeholder satisfaction scores went up from 76% (top 2 boxes) to 89%.

Outcome

Need-based Resource Ramp-up

Need-based Resource Ramp-down

CoreTeam

FlexTeam

Extended Team

COE

EnhancementTeam KM

Lead

Onsite and O�shore Core Team was set up to handle all day-to-day 24/7 support activities and scheduled client deliverables.

In case of larger / sudden requirement that exceeded the core team capacity, on demand resources were immediately moved from the O�shore Flex Team to the Core team to accomplish the work

An extended team was set up to manage project speci�c work.This team consisted of members with expertise across various toolsand technologies who brought to the fore their knowledge andexperience of di�erent tools / platforms.

A COE team was set up to assist the client at each step of the implementation /decision making processes and provide the necessary guidance.

KM (Knowledge Management) team worked at the back-end in conjunction with the operations leads to assist in conducting training programs planned towards scheduled resource ramp-up and deployment on new platforms.

Governance Lead worked with the teams to ensure best business practices were followed and assisted in streamlining the entire process according to best practices and worked on process re-engineering.

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About Course5 IntelligenceCourse5 Intelligence enables organizations to make the most e�ective strategic and tactical moves relating to their

customers, markets, and competition at the rapid pace that the digital business world demands. We do this by driving

digital transformation through analytics, insights, and Arti�cial Intelligence (AI). Our clients experience higher top line and

bottom line results with improved customer satisfaction and business agility. As we solve today’s problems for our clients,

we also enable them to reshape their businesses to meet and actualize the future.

Rapid advances in Arti�cial Intelligence and Machine Learning technology have enabled us to create disruptive

technologies and accelerators under our Course5 Intelligence suites that combine analytics, digital, and research solutions

to provide signi�cant and long-term value to our clients.

Course5 Intelligence creates value for businesses through synthesis of a variety of data and information sources in a

360-degree approach, solution toolkits and frameworks for speci�c business questions, deep industry and domain

expertise, Digital Suite and Research AI to accelerate solutions, application of state-of-the-art AI and next-generation

technologies for cognitive automation and enhanced knowledge discovery, and a focus on actionable insight.