managing people you can't see
DESCRIPTION
This is a downloadable pdf version of the webinar presentation we delivered on February 2, 2010, sponsored by Citrix Online. For a full audio/video recording, go to: http://bit.ly/9YVonLTRANSCRIPT
The Future of Work: How Do You Manage People You Can’t See?
Citrix Online February 2, 2010
Charlie Grantham, PhD. James Ware, PhD. Executive Producers Work Design Collaborative
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Today’s Agenda
Why is remote/mobile work growing so
rapidly?
What challenges does the “anywhere office”
present?
How can you keep remote employees
engaged?
What does all this mean for the future of
work?
A conversation about managing remote
teams and a distributed workforce
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Someone has Hit the “Reset” Button (Jeffrey Immelt, CEO, General Electric)
We believe: That we are in the early stages of a fundamental transformation in the way work is organized, managed, and performed.
We know: That “work anywhere” approaches can reduce workforce support costs by as much as 40%.
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
The “New Rules”
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“Bigger, faster, more”
are watch-words of a bygone era
Economies of scale don’t necessarily
work anymore
Relationships trump
ownership of resources
Move fixed costs to variable
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Work Evolves
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What “work” is
How “work” gets
done
Where “work” gets
done
What workers do
© Copyright 2010 by The Work Design Collaborative. All rights reserved
The “Anywhere Office” is a Reality Today
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
The Mobile Workforce is Growing Rapidly
* Source: WDC Demographic Projections, 2009
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
50000
1990 1995 2000 2005 2010 2015
Mobile Worker Projections 26.7%
16.1%
(000)
Old habits
Resistance
Scarcity of experts
Up-front investment
Technology
Commute costs
ROI Environmental impacts
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Unique Aspects of “Different Places” Work
Less face-to-face time
Fewer accidental meetings
More task time, less
social interaction
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation
* Adapted from a model first developed by Bob Johansen, Institute for the Future
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Different
Same
Same Different
Place
Time
© Copyright 2010 by The Work Design Collaborative. All rights reserved
Employee Engagement The Critical Ingredient for Effective Teams Clarity of
expectations
Rewards for engagement
Inspirational leadership
Quality of peer/
subordinate relationships
Regular feedback
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Engaging Distributed Team Members
Be a role
model
Lead Team-
building exercises
Celebrate life
events
Build a Playbook of tactics
Teach empathy
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Face-to-Face Gatherings Drive Team Engagement
Forming Celebrating and Moving On
Shifting from Planning to Implementing
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
Leadership Principles
Be highly participative
Publish formal policies
Establish tangible
performance measures
Develop agreements
about interactions
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
You Still Need a Place
That was then . .
. . . this is now
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
A New Kind of Workplace is Emerging We call it a “Business Community Center™”
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© Copyright 2010 by The Work Design Collaborative. All rights reserved
What Does All This Mean for You?
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Embrace Distributed
Work
Invest in Appropriate Technologies
Lead by Doing
© Copyright 2010 by The Work Design Collaborative. All rights reserved
For Further Information
Dr. Charles Grantham Prescott, Arizona +1 928 771 9138 office +1 928 771 9138 fax +1 928 533 9149 mobile [email protected]
Dr. James Ware Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.)
Cut It Out! http://bit.ly/7krFly (IFMA Foundation)
Twitter: http://www.twitter.com/thefutureofwork
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