MANUFACTURING

Client insights and CGI perspectives on digital transformation

2017 CGI Client Global Insights

© 2017 CGI Group Inc. All rights reserved.

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2017 CGI Client Global Insights

Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

We conducted 128 in-person interviews with manufacturing clients

Percentage of interviews covered by CGI’s major regions

United States6%

Nordics24%

France38%

Eastern, Central and Southern Europe21%

Canada11%

25%business leaders

75%IT leaders

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2017 CGI Client Global Insights

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2 3 4 5

The client insights demonstrate that digitization and integration across the supply chain, along with the adoption of Industry 4.0 and more stringent cybersecurity strategies, are top priorities.

Top 2017 trends in manufacturing with 2016 comparison

76%Digitization and data integration

across the supply chain

48%

73%Becoming digital

organizations

78%

72%Protecting the

enterprise through cybersecurity

55%

70%Implementing Industry 4.0

New*

63%Transforming from product centric to customer centric

71%

15%New products and services

11%Increasing geographic presence

Looking ahead, executives cite the following as their top emerging trends.

* The 2017 4th top trend is new this year, and the 2016 top 5th trend was “growth is crucial and BRIC countries remain key despite volatility” at 45%.

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2017 CGI Client Global Insights

Now Within 3 years

Data and predictive analytics 68% 86%

Cybersecurity 62% 64%

Mobile solutions including IoT 60% 73%

Collaborative innovation 57% 62%

Agile IT 53% 65%

Agile supply chain 43% 61%

Top investment areas highlight focus areas for client innovation.

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2017 CGI Client Global Insights

Manufacturing business and IT leaders interviewed align on the priority to optimize operations with a shift toward breaking down silos, enhancing collaboration, and improving the customer experience.

Rank Top business priorities Top IT priorities

1 Optimize operations 80% Digitize processes 92%

2 Collaborate across silos 71% IT modernization/applications 81%

3 Leverage IoT and data 65% New IT delivery models 78%

4 Deliver product innovation 64% Cybersecurity 72%

5 Improve customer experience 61% Data management and analytics 71%

As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.

Contact us to schedule a discussion.cgi.com/globalinsights | info@cgi.com

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