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MANUFACTURING SOFTWAREDecember 2017

CONTENTS46

Introduction

Defining Manufacturing Software

The Quadrant

Manufacturing FrontRunners Index

Runners Up

Methodology Basics

78

3238

FRONTRUNNERS9 SAP Business One

10 NetSuite

11 Oracle JD Edwards

12 IQMSManufacturingERP

13 SYSPRO

14 IFS Applications

15 Macola

16 Costpoint

17 Infor VISUAL

18 JobBOSS

19 abasERP

20 EpicorERP

21 Priority Software

22 AcumaticaCloudERP

23 Microsoft Dynamics 365

24 SAPManufacturing

25 MIE Trak Pro

26 WorkWiseERP

27 xTuple

28 Made2ManageERP

29 E2 Shop System

30 Global Shop Solutions

31 Solumina

4D E C E M B E R 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the

Manufacturing software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format. In the Manufacturing FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.10, while the Value axis starts at 3.30 and ends at 4.40.

To be considered for the Manufacturing FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5D E C E M B E R 2 0 1 7

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» UpperRight=Leaders:Leaders are all-around strong products. They offer the highest value and capability in that market.

» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» LowerRight=Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6D E C E M B E R 2 0 1 7

Manu f a c tu r i n g s o f t wa r e h e l p s organizations manage the planning

and execution of manufacturing processes. Software Advice’s FrontRunners quadrant is focused on the North American Manufacturing software market. We identify this set of core capabilities for the Manufacturing software category: material requirementsplanning(MRP),manufacturingexecutionsystem(MES),qualitymanagementand productlifecyclemanagement, as well as at least one of the following: configure/price/quote(CPQ),financialmanagement,assetmanagement,humanresources(HR),customerrelationshipmanagement (CRM),business intelligence(BI) and/or supplychainmanagement(SCM). In addition, we identify some related features that organizations purchasing Manufacturing software may also need or wish to consider: sales management, field service management and warehouse management.

DEFINING MANUFACTURING SOFTWARE

7D E C E M B E R 2 0 1 7

THE QUADRANT

All products that qualify as FrontRunners are top performing

products in their market.

8D E C E M B E R 2 0 1 7

MANUFACTURING FRONTRUNNERS INDEX

9 SAP Business One

10 NetSuite

11 Oracle JD Edwards

12 IQMSManufacturingERP

13 SYSPRO

14 IFS Applications

15 Macola

16 Costpoint

17 Infor VISUAL

18 JobBOSS

19 abasERP

20 EpicorERP

21 Priority Software

22 AcumaticaCloudERP

23 Microsoft Dynamics 365

24 SAPManufacturing

25 MIE Trak Pro

26 WorkWiseERP

27 xTuple

28 Made2ManageERP

29 E2 Shop System

30 Global Shop Solutions

31 Solumina

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSAP BUSINESS ONE

QUADRANT PLACEMENT: LEADERS

3.84 4.31

3.97 3.92

3.40 4.70

2.40 4.90

4.40 3.60

4.03 5.00

4.90 4.90

4.60

4.20

2.40

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDNETSUITE

QUADRANT PLACEMENT: LEADERS

3.89 4.25

3.63 3.81

4.20 4.68

3.40 4.80

5.00 4.20

4.10 4.70

4.80 4.80

4.90

4.30

2.40

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDORACLE JD EDWARDS

QUADRANT PLACEMENT: LEADERS

3.76 4.29

3.80 3.87

3.85 4.72

3.40 5.00

4.30 3.70

3.60 4.60

5.00 5.00

4.90

2.10

2.40

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDIQMS MANUFACTURING ERP

QUADRANT PLACEMENT: LEADERS

4.08 3.93

4.24 4.07

4.00 3.80

3.40 3.60

4.60 4.90

3.83 3.30

3.60 3.70

3.40

3.60

4.70

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSYSPRO

QUADRANT PLACEMENT: LEADERS

3.69 4.22

4.17 4.26

3.35 4.18

2.90 4.60

3.80 4.30

3.08 2.40

4.60 4.60

3.30

2.70

1.70

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDIFS APPLICATIONS

QUADRANT PLACEMENT: PACESETTERS

3.89 3.77

3.88 3.86

3.95 3.68

4.70 4.10

3.20 1.90

3.88 4.20

4.10 3.90

4.20

3.40

3.80

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMACOLA

QUADRANT PLACEMENT: LEADERS

3.55 4.05

4.05 4.09

2.75 4.02

1.80 4.70

3.70 2.30

3.38 3.60

4.70 4.40

3.60

1.90

3.30

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDCOSTPOINT

QUADRANT PLACEMENT: MASTERS

3.38 4.22

4.02 4.03

2.30 4.42

1.40 4.30

3.20 4.70

3.18 3.80

4.30 4.70

4.10

2.40

1.90

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDINFOR VISUAL

QUADRANT PLACEMENT: PACESETTERS

3.82 3.60

4.01 3.77

3.70 3.43

4.70 3.80

2.70 1.90

3.55 4.30

3.80 3.40

4.40

3.60

2.40

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDJOBBOSS

QUADRANT PLACEMENT: MASTERS

3.38 4.02

3.77 3.88

2.50 4.15

1.80 4.20

3.20 4.80

3.48 4.10

4.20 3.80

3.60

2.80

3.30

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDABAS ERP

QUADRANT PLACEMENT: PACESETTERS

3.62 3.71

4.01 3.94

2.55 3.48

2.40 3.30

2.70 3.20

3.90 3.90

3.30 3.60

2.70

4.60

5.00

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDEPICOR ERP

QUADRANT PLACEMENT: PACESETTERS

3.60 3.70

3.37 3.66

4.10 3.75

3.40 4.40

4.80 1.70

3.55 3.40

4.40 4.30

4.30

3.60

1.90

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDPRIORITY SOFTWARE

QUADRANT PLACEMENT: PACESETTERS

3.61 3.67

4.30 4.45

3.20 2.88

4.70 2.70

1.70 3.40

2.63 3.10

2.70 2.70

2.40

3.10

2.30

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDACUMATICA CLOUD ERP

QUADRANT PLACEMENT: PACESETTERS

3.82 3.45

4.08 4.35

3.60 2.55

3.40 3.10

3.80 1.00

3.53 2.30

3.10 2.90

2.80

4.40

3.80

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMICROSOFT DYNAMICS 365

QUADRANT PLACEMENT: PACESETTERS

3.83 3.40

3.79 3.89

4.15 2.90

3.40 2.20

4.90 3.80

3.60 4.80

2.20 2.20

4.80

5.00

2.40

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSAP MANUFACTURING

QUADRANT PLACEMENT: CONTENDERS

3.41 3.79

3.49 3.55

2.90 4.03

1.20 3.90

4.60 3.10

3.75 4.90

3.90 4.20

4.60

4.10

2.40

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMIE TRAK PRO

QUADRANT PLACEMENT: PACESETTERS

3.67 3.45

4.54 4.68

3.25 2.23

2.40 1.70

4.10 4.40

2.35 1.80

1.70 1.90

2.30

1.00

4.40

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDWORKWISE ERP

QUADRANT PLACEMENT: PACESETTERS

3.69 3.43

4.50 4.55

2.80 2.30

3.40 2.40

2.20 1.40

2.98 2.80

2.40 2.40

2.60

2.30

4.60

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDXTUPLE

QUADRANT PLACEMENT: CONTENDERS

3.46 3.58

4.46 4.73

3.00 2.42

2.90 2.60

3.10 2.90

1.93 1.20

2.60 2.60

1.90

2.20

1.00

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDMADE2MANAGE ERP

QUADRANT PLACEMENT: CONTENDERS

3.48 3.44

3.44 3.40

3.45 3.48

4.70 3.70

2.20 4.10

3.58 3.20

3.70 3.10

3.90

2.40

4.30

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDE2 SHOP SYSTEM

QUADRANT PLACEMENT: CONTENDERS

3.18 3.73

4.21 4.22

1.55 3.23

1.80 3.20

1.30 5.00

2.75 2.40

3.20 2.80

2.90

3.10

1.80

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDGLOBAL SHOP SOLUTIONS

QUADRANT PLACEMENT: CONTENDERS

3.29 3.52

3.94 4.01

2.30 3.03

2.90 3.40

1.70 3.80

3.00 1.20

3.40 3.20

3.10

3.10

2.40

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

D E C E M B E R 2 0 1 7

FRONTRUNNERS SCORECARDSOLUMINA

QUADRANT PLACEMENT: CONTENDERS

3.06 3.50

3.79 4.07

1.35 2.93

1.00 2.80

1.70 1.40

3.30 2.40

2.80 4.10

3.10

3.60

3.70

32D E C E M B E R 2 0 1 7

ProviderslistedasRunnersUpwere considered for inclusion in the quadrant, but were ultimately

not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

RUNNERS UP

1factory

4G:PLM

585ERP

A2000

AcceleratedERP

AccountMate

Acctivate

AcctVantageERP

Adjutant

ADSSolutions-AccolentERP

Advanced Supply Chain

AdvancePro

AgilePLM

AgilityDMSI

AgniLink

Aha!

AIM Vision

AIMS

AMT

Analyse-it

Aplicor 3C

AppriseERP

aPriori

AquilonERP

Aras Innovator

Arena PLM

Asprova

Assembla

Audros

Autodesk PLM 360

BatchMasterERP

bcFood

BlueCherry

Bluestreak

BusinessManCRM/ERP

CAReleaseAutomation

33D E C E M B E R 2 0 1 7

RUNNERS UP

CATIA

CetecERP

ChainReaction

Chempax

Ciiva

Cin7

Cincom CPQ

CISConfigurator

CloudFactoryWorx

CMPRO

Collaborate Cloud

Concept EPC

CONSELF

Cosential

CougarMountainFUND

craft

CSB-System

Cybake

dapulse

Datacard

DataLyzer Spectrum

DBAManufacturing

DeFactoERP

DEARInventory

Decision Builder

Delfoi Planner

DELMIAOrtemsAgileManufacturing

DesignWin

DeskeraMRP

DevonWay CI

DevSuite

DEXMA PLM

E2open

ECi M1

eCompliance Safety Software

EcountERP

Edible

EIC Software

Electronic Work Instructions

eMaint CMMS

Empower by EmpowerSoftware

Enterprise21ERP

EnterpriseIQMRP

EnterpriseIQScheduling

Epicor Mattec MES

ePROMISERP

EQMS by Qualsys

ERPMARK7

ERP123

ERPAG

EVO-ERP

Exact MAX

Exact Online

ExpandableERP

34D E C E M B E R 2 0 1 7

RUNNERS UP

EZ-MES

FabSuite

FabTrol

Factory MES

FactoryLogix

FactoryTalk

FashionFlow

FAST Scheduler

Fiix

Fishbowl Enterprise

FitrixERP

FlexiBake

FlowManufacturing

FORCAMFORCE

Fulfil.IO

FusePLM

GainSeeker Suite

Gatherspace.com

GBMS Warehouse ManagementSuite

GeniusManufacturing

HarringtonQualityManagementSystem(HQMS)

HenningVisualEstiTrackERP

HighJumpWMS

HudmanCentralERP

Hydra

ihCheckpoint

In-StyleERP

infoBoardPlanningBoard

Infor CloudSuite Business

InforCRM

Infor Customer Experience Suite

Infor Discrete ManufacturingEssentials

InforERP

Infor LN

Infor M3

InforProcessManufacturingEssentials

IntelexEHS

InterAcct

InterLink QMS Platform

IntuitiveERP

InvGate Assets

iRise

Isolocity

isoTracker QMS

JDA Software

JobPack Production SchedulingSuite

JobPRO

JOBSCOPE

just plan it

JustFoodERP

KenandyCloudERP

KinaxisRapidResponse

35D E C E M B E R 2 0 1 7

RUNNERS UP

KosmasManufacturing

LaserQuote

Lead Commerce

LillyWorks

LiquidPlanner

LogicBoxCRM

Lumo Flow

Maintenance5000

ManageEngineAssetExplorer

ManEx

ManufacturingVision

MasterControl Documents

MasterplanERP

Mestec Cloud MES

MFG/PRO

Microsoft Dynamics AX

MicrosoftDynamicsCRM

Microsoft Dynamics GP

Microsoft Dynamics NAV

Microsoft Dynamics SL

Minitab 17

MISysManufacturing

Monday

MRPEasy

Multi-FacilityProcessing

NGIMES

NolaPro

OASIS

OfficeBooks

OmegaCubeERP

Omono

OnContactCRM7

One Click LCA

OneDesk suite of products

Oneir

OnePlace PLM & Workflow

Onshape

Onspring

Optessa

Oracle E-Business Suite

Oracle SCM Cloud

ORITAMES

Ostendo

PackManager

ParagonERP

PBSManufacturing

PDXpert PLM

PerformOEE

PINpoint

Pivotal Tracker

PlanetTogether

Planvisage

PLMWorx

PolyPM

POOL4TOOL

PowerSteering

36D E C E M B E R 2 0 1 7

RUNNERS UP

PrecisionManufacturing

Primavera P6 Enterprise Project Portfolio Management

PRIMSbyFocusWorks

Priority Matrix

PRO.FILE

ProcessPro Premier

Prodigy

ProdPad

ProductCenter

ProductPlan

ProFicient

ProfitFabERP

Propago

PropulsionMRP

ProShop

Protean

PureManufacturing

QI Macros SPC Software Excel

QT9QualityManagementSoftware

Qualio

QualityManagementSoftware by Intelex

QualityManagementSoftware by IQS

QualityManagementSoftware by UniPoint

Quantum by CIMx

Quip

RamcoERP

RapidResponseManufacturing

REALTRAC

ResourceManagerDB

RiverCities

Roadmunk

RossERP

RundownContentStudio

S2KEnterprise

Sage50

SageX3

Salesforce

SAM - Superintendent’s AutomatedManager

SAP Anywhere

SAPBusinessByDesign

SAP PLM

SAPS/4HANA

Schedlyzer

SCP4.0

Sequence Enterprise

SeradexERP

Shop Mate

Shopfloor-Online

shopVOX

ShopVue

Signum

37D E C E M B E R 2 0 1 7

RUNNERS UP

Simio

SimScale

SirruX sxCLOUD

SkyCiv Structural 3D

SlingshotEnterpriseBusiness Suite

SMARTerManager

Snappii Mobile Apps

SPC for Excel

SPC-PC IV Explorer

SpiraTeam

Spitfire AMS

Spoonfed

SQCpack

Statii

SynchroPRO

SynergySPC

System100

SyteLine

Tactic

Talika PMS

TD/OMS

Teamcenter

TechCalc 100

ThePlexManufacturingCloud

ToolTrack

TPSynergy

TrackVia

Traverse NFP

TrueERP

Unleashed

VanguardIBPforSupply Chain

VelocityEHS

VERSE

Vicinity

VISIBILITY.net

VisionFlow

Visual Shop

WFX PLM

Winddle

WinSPC

WIPtrac

Woises

Workteam Planner

XLSTAT

ZenQMS

38D E C E M B E R 2 0 1 7

The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

39D E C E M B E R 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

40D E C E M B E R 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

¨