march 2014 training guide

MSECTraining Guide | March 2014

Our Training Will Enchant You!

Watch for 2-Month

Issues starting May/June!

MO

UNTA

IN

STATES EMPLOYERS COUN

CIL

ANNIVERSARY1939 - 2014

75th

NEW MEXICO

303.894.6732 | [email protected] | MSEC.org1 March 2014

LegaL CompLianCe employment Law & Labor Relations issues 3-5

Compensation & benefits6

deveLopment support & administrative staff 7

deveLopment Communication 8

deveLopment training & personal development 9

deveLopment supervision10-12

staffing Core & strategic Human Resource training 12-13

mission CRit iCaL technical training 14

Contents

mseC membeRsHip bReakfastDo you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free breakfast and learn how to maximize your membership.March 6, 8:00am-9:00a m (MST)

Most classes listed are also available as an on-site.See MSEC 2014 Training Catalog for full class descriptions.

3 easy Ways to RegisteR foR mseC CLasses!

1 . Call 303.894.6732

2 . Email [email protected]

3 . Go Online MSEC.org

foLLoW mseC

In honor of our 75th Anniversary our training guide will feature one of the core states where MSEC currently provides membership services.

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO(GJ) Grand Junction, CO | (CP) Casper, WY

March 2014 2

training in focus

OUTSIDE YOUR COMFORT ZONE-CLASSES WITH SUBJECTS YOU MAY NOT HAVE CONSIDERED

Legal Issues in Managing Employees for Governments and Special Districts p3

Affirmative Action and Recruiters: What Recruiters Need to Know p3

Negotiation for Win/Win Results p4

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation p5

Benefit Administration: Strategic Design and Execution p6

Leadership Skills and Strategies for Administrative Assistants p7

Enneagram: Leveraging the Power of Personality p 8

Training Activities p9

Creativity and Innovation: Inside the Box p10

Matrix Team Leadership p11

International Expansion: New Country Start-up Tool Kit p13

MSEC remains committed to providing quality, innovative and conve-nient training for our membership. Our March training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Look for the highlighted classes throughout the guide. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

303.894.6732 | [email protected] | MSEC.org3 March 2014* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions

employment law & labor relations issueslegal compliance

Discrimination in the Workplace: The Law of EEO * HRCI

Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retaliation complaints and recent legal developments in discrimination law.Anticipated Outcomes: Understand EEOC processes and theories of discrimination to prevent claims.Mar 3 (DN), 8:30-3:30 $175Upcoming Dates May 5 (DN), Jul 29 (DN), Sep 9 (FC), Oct 8 (DN)

FMLA: A Guide for Human Resources * HRCI

Who Should Attend: HR Professionals and Legal Staff Class Description: Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms.Anticipated Outcomes: Successfully administer FMLA leaves at the workplace.Mar 5 (CS) Mar 17 (DN), 8:30-3:00 $175Upcoming Dates Jun 12 (DN), Jul 22 (DN), Jul 24 (AZ), Aug 12 (DN), Sep 17 (FC), Oct 17 (DN), Nov 13 (AZ)

Americans with Disabilities Act: Managing Disabilities in the Workplace * HRCI

Who Should Attend: HR Professionals, Legal Staff, Managers, and Supervisors Class Description: Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommoda-tions, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation.Anticipated Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace.Mar 7 (DN), 8:30-12:00 $125Upcoming Dates May 22 (DN), Jun 24 (FC), Jul 30 (DN), Oct 2 (DN)

Affirmative Action and Recruiters: What Recruiters Need to KnowWho Should Attend: Recruiters and HR Professionals administering affirmative action programsClass Description: This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Anticipated Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals.Mar 10 (DN), 8:30- 12:00 $125Upcoming Date Sep 5 (DN)

Legal Issues in Managing Employees for Governments and Special Districts* HRCI

Who Should Attend: Public Sector or Governmental HR Professionals, Managers and SupervisorsClass Description: This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge.Anticipated Outcomes: Make legally informed management deci-sions in a government and quasi-government environment. Mar 10 (DN), 8:30 - 4:00 $235(Includes a copy of the MSEC Blue Book: Employment Law Resource for the Public Sector)Upcoming Dates May 20 (FC), Oct 23 (DN)

COBRA Workshop * HRCI

Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices.Anticipated Outcomes: Develop and follow a COBRA-compliant process.Mar 11 (DN), 8:30-11:30 $125Upcoming Dates May 8 (DN), Jul 8 (DN), Sep 23 (DN), Dec 4 (DN)


March 2014 4

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2014 Training Catalog for full class descriptions

legal complianceemployment law & labor relations issues

Negotiation for Win/Win Results HRCI

Who Should Attend: Anyone negotiating on behalf of an employerClass Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through prac-tical exercises and negotiating problems of varying degrees of dif-ficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results.Mar 11 (DN), 8:30-3:00 $175Upcoming Dates Apr 24 (FC), May 2 (DN), Aug 5 (DN), Sep 30(DN), Dec 2 (DN)

Wage and Hour Workshop * HRCI

Who Should Attend: HR Professionals, Legal Staff, Managers, and SupervisorsClass Description: Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws.Anticipated Outcomes: Understand wage laws and their numerous, counter-intuitive regulations.Mar 13 (FC), 8:30-3:30 $209Upcoming Dates Apr 4 (DN), Jun 3 (DN), Jun 19 (AZ), Aug 5 (DN), Nov 5 (DN)

Workers’ Compensation: The Advanced Workshop HRCI

Who Should Attend: Workers’ compensation specialists and anyone with workers’ compensation responsibilitiesClass Description: This session provides managers and administra-tors with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Participants learn answers to common problems surrounding the management of workers’ compensation claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Anticipated Outcomes: Administering complex claims and tackle day-to-day issues.Mar 18 (DN), 8:30-12:30 $125Upcoming Dates Aug 8 (DN), Oct 24 (DN)

Harassment Prevention for Managers and Supervisors * HRCI Who Should Attend: HR Professionals, Managers, and SupervisorsClass Description: Participants learn about the meaning of the term

“hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to re-duce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Anticipated Outcomes: Understand how to respond to and stop harassment at your workplace. Mar 20 (DN), 8:30-11:30 $125Upcoming Dates May 13 (DN), May 21 (GJ) (1:00-4:00), Jul 10 (DN), Sep 4 (DN), Sep 16 (AZ), Nov 18 (DN)

Unemployment Insurance: Challenging Claims and Controlling Costs * HRCI Who Should Attend: HR Professionals, Legal Staff, Managers and Supervisors Class Description: In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale.Anticipated Outcomes: Effectively protest unemployment claims and ultimately minimize costs.Mar 25 (FC), Mar 25 (AZ) 8:30-4:00 $175Upcoming Dates Jun 4 (DN), Jul 23 (CS), Aug 28 (DN)

Employment Law classes continued on page 5


employment law & labor relations issueslegal compliance

Unions: Managing in a Union Environment— How To Manage, Discipline, and Terminate Union Employees HRCI

Who Should Attend: HR Professionals, Managers, and Supervisors in a union environmentClass Description: For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws.Anticipated Outcomes: Manage issues in a union setting with a focus on discipline and employee performance.Mar 27 (DN) 8:30-12:00 $125Upcoming Dates Jun 5 (DN), Dec 9 (DN)

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI

Who Should Attend: HR Professionals, Managers, and SupervisorsClass Description: This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues.Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns.Mar 31 (DN), 8:30-3:00 $175Upcoming Dates Apr 17 (AZ), Jun 17 (GJ), Jun 25 (DN), Jul 10 (FC), Aug 7 (DN), Oct 27 (DN), Nov 13 (CS), Dec 11 (AZ)

* The Employment Law Certificate ProgramThese classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.


March 2014 6

compensation & benefits


compensation & benefits

Benefit Administration: FSAs, HSAs, and HRAsWho Should Attend: Benefit consultants, managers, and administra-tors responsible for health insurance benefitsClass Description: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Arrangements (HRAs) can offer significant tax savings for both employees and the organiza-tion. This class will focus on comparing plan features and determine which model is best for your organization, helping to recognize legal requirements such as HIPAA, COBRA, and ERISA, and acquiring the latest information on adoption trends. We will end with identifing the impact of Health Care reform on FSAs, HSAs, and HRAsAnticipated Outcomes: Gain knowledge on the legal, design, imple-mentation, and administration aspects of the various types of reimbursement accounts.Mar 6 (DN), 8:30-4:00 $175Upcoming Date Oct 2 ( DN)

FREE! Salary Survey Job Matching WorkshopCannot find the specific job description you need? Learn how to match jobs in your organization using MSEC’s Benchmark Compensa-tion Survey for Colorado, Arizona, and Wyoming.Mar 14 (DN), 8:30 - 11:30 FREE!

Compensation Administration II: A Day in the Life of a Compensation Professional * HRCI

Who Should Attend: Compensation Professionals, Supervisors, and Managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have solid experi-ence in compensationClass Description: Through discussion and hands-on exercises, par-ticipants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal con-cerns, data sources, collection methodology, and data analysis, job matching and realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges.Anticipated Outcomes: Develop enhanced compensation knowl-edge and flexibility by exercising problem-solving skills to address a series of real-life scenarios.Mar 18 (DN), 8:30-4:30 $175Upcoming Date Sep 17 (DN)

Benefit Administration: Strategic Design and Execution HRCI

Who Should Attend: Human resource generalists and benefit specialists or administratorsClass Description: Through the use of hands-on strategic plan-ning exercises, discussion, and lecture, participants will apply total rewards strategies and a strategic planning approach to analyze benefit program strengths, needs, and competitiveness. Preparing a busi-ness case will be discussed as well as a plan for execution, which includes integrating and communicating new benefit programs.Anticipated Outcomes: Gain the tools, skills and knowledge to effectively analyze, plan, implement, and evaluate benefit plans. Mar 20 (DN), 8:30-4:00 $175

Benefit Administration: The Basics from A to Z for Public Employers HRCI

Who Should Attend: HR Professionals working for government entities responsible for planning, administering, and communicat-ing employee benefits plans. Participants should have 0-3 years of experience in benefits related functions.Class Description: Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options.Anticipated Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations.Mar 31-Apr 1 (DN) $295Upcoming Date Sept 11-12 (DN)

* The Human Resource Certificate ProgramThese classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.


development support & administrative staff

Business Writing for ManagersWho Should Attend: Managers and professionals who must use writ-ten communicationClass Description: Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Anticipated Outcomes: Produce business documents that get positive results.Mar 11 (DN), 8:30-3:30 $205Upcoming Dates May 15 (DN), Aug 19 (DN), Sep 9 (CS), Oct 16 (DN)

Customer Relations: Making the Connection *Who Should Attend: Anyone having direct or indirect customer contactClass Description: Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with custom-ers and anticipating their needs by adapting to varying communica-tion styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situ-ations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed.Anticipated Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Mar 11 (FC), 8:30-12:30 $125Upcoming Dates May 1 (DN), Jul 15 (DN), Nov 18 (DN)

Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills *Who Should Attend: Anyone who works with customers over the phoneClass Description: Participants learn the “how-to’s” of establish-ing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored.Anticipated Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills.Mar 11 (DN), 8:30-4:00 $200Upcoming Dates May 16 (DN), Jul 15 (DN), Oct 10 (DN)

Leadership Skills and Strategies for Administrative Assistants *Who Should Attend: All levels of administrative assistants and support staffClass Description: This newly designed seminar offers participants opportunities to reflect on personal core values that shape their lead-ership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing per-sonal and corporate role models, and the power of mentors.Anticipated Outcomes: Learn the leadership skills needed to be successful and move your career forward.Mar 13 (DN), 8:30-4:30 $200Upcoming Date Sep 9 (DN)

Self-Esteem: Why it Matters at Work * Who Should Attend: Anyone committed to developing a stronger self-image, self-empowerment, increased self-respect, and self- confidenceClass Description: Self-esteem is a potent factor in determining a person’s capability, attitude, accomplishments, and effectiveness in the workplace. This unique program provides new awareness and techniques for developing self-esteem and establishes a foundation upon which self-esteem is built. Participants benefit from the informa-tion and opportunity to examine basic psychological needs, define self-image and self-esteem, eliminate destructive self-talk, and foster the capability to create successful work outcomes.Anticipated Outcomes: Learn techniques for establishing a founda-tion of self-esteem, responsibility, accountability, and professional success.Mar 13-14 (DN), 8:30-4:00 $355Upcoming Date Sep 8-9 (DN)

* The Support Staff/Administrative Assistant Certificate Program These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administra-tive staff work effectively with supervisors and customers while meet-ing organizational goals and personal development needs.


March 2014 8


developmentcommunication

Email: What to Do Before You Hit SendWho Should Attend: Managers and Supervisors, EmployeesClass Description: Participants learn what to consider before writing an email, determine and if email is the best way to deliver the mes-sage. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues.Anticipated Outcomes: Ensure that email messages are effective and receive attention.Mar 5 (DN), 8:30-3:30 $205Upcoming Dates Jun 10 (DN), Sep 10 (CS), Oct 9 (DN)

Developing and Maintaining Trust in the Workplace *Who Should Attend: Employees wanting to develop more effective relationships with othersClass Description: This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants de-velop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages.Anticipated Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises.Mar 7 (DN), 8:30-4:00 $175Upcoming Dates May 19 (DN), Jul 21 (DN), Sep 12 (DN), Oct 8 (FC), Nov 18 (DN)

Developing Interpersonal Communication Skills *Who Should Attend: Employees, Managers, and SupervisorsClass Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex com-munication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively.Mar 17-19 (DN), 8:30-3:30 $420Upcoming Dates Apr 16-18(DN), May 5-7 (DN), Jun 3-5 (DN), Jun 25-27 (FC), Jul 9-11 (DN), Aug 19-21 (DN), Sep 23-25 (DN), Oct 28-30 (DN), Dec 9-11 (CS)

Cultivating Your Listening Skills: Listening to Understand *Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Class Description: Through a helpful assessment tool and thought-provoking activities, class participants address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message a–nd helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style, and applying the skills of following, reflecting and attend-ing in a variety of listening situations are also reviewed. Anticipated Outcomes: Listen to become more effective and productive.Mar 18 (DN), 8:30-4:30 $175Upcoming Dates Jul 31 (DN), Sep 18 (AZ), Sep 29 (DN)

New! Enneagram: Leveraging the Power of Personality *Who Should Attend: Anyone interested in improving their self-knowl-edge and having more successful interactions with others. Class Description: Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motiva-tions and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others and understand the nine distinct ways of seeing and interacting with the world.Anticipated Outcomes: Change the outcome of real life situations through the Enneagram Personality System.Mar 25 (DN), 8:30-4:00 $195Upcoming Date Sep 12 (DN)

Conflict: Self-Management *Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of con-flict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alterna-tive strategies, and conveying understanding. Anticipated Outcomes: Acquire skills for responding constructively to conflict. (Includes conflict style assessment)

Mar 25 (DN), 8:30-4:30 $175Upcoming Dates May 13 (AZ) (1:00-4:30), May 19 (DN), Jun 26 (DN), Aug 13 (DN), Sep 29 (DN), Oct 23 (DN), Nov 19 (DN)

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.


training & personal development & personal developmentdevelopmentdevelopmentdevelopment

Train the Trainer * HRCI

Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages.Class Description: This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Anticipated Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Mar 12-14 (DN), 8:30-4:30 $495 (Includes lunch on days 2&3)

Upcoming Dates May 13-15 (DN), Jun 11-13 (DN), Aug 6-8 (DN), Oct 1-3 (DN), Dec 2-4 (DN)

Training Skills for On-The-Job Trainers * HRCI

Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.)

Class Description: This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learn-ing progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incor-porate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.)

Anticipated Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training.Mar 18-20 (DN), 8:30-4:00 Days 1-2 $495 8:30-3:30 Day 3Upcoming Dates Jun 25-27 (DN), Sep 17-19 (DN)

Training Activities * HRCI

Who Should Attend: Individuals who design and deliver training Class Description: Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Anticipated Outcomes: Prepare well-developed activities that pro-mote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities)

Mar 26-27, (DN), 8:30-4:30 $375Upcoming Dates Jul 22-23 (DN), Nov 20-21, (DN)

Ethics for Business: People, Performance, and PrinciplesWho Should Attend: HR Professionals, Managers, and Supervisors responsible for ethics Class Description: This session discusses the importance of develop-ing ethics awareness programs to create and reinforce a culture that encourages and rewards responsible and ethical decision making and behavior at all levels in the organization. Participants assess their organization in terms of ethical strengths and potential vulnerabilities to ethical breaches. A decision-making model will be introduced and applied to case studies by class participants. Anticipated Outcomes: Reinforce a culture that encourages and rewards responsible, ethical decision-making.Mar 27 (FC), 8:30-12:00 $125Upcoming Dates Apr 29 (GJ), May 7 (AZ), Jun 12 (DN), Oct 7 (CS), Nov 6 (DN)

* The Trainer Certificate ProgramThis class can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.


March 2014 10


supervision developmentdevelopmentdevelopment

Leadership Through Influence **Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Class Description: Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environ-ment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-spe-cific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. Anticipated Outcomes: Effectively utilize your personal power to influence others.Mar 4-5 (FC), 8:30-4:30 $455 (Includes cost of LTI book and workbook)

Upcoming Dates Apr 22-23 (DN), Jul 29-30 (DN), Oct 20-21 (DN)

Motivating Employees From the Inside Out Who Should Attend: Managers and SupervisorsClass Description: This workshop provides new insights and tools identify what motivates participants, and assess their motivation skills, and then determining what motivates employees . Also discussed are what tactics and techniques succeeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Anticipated Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee.Mar 4 (DN), 8:30-3:00 $175Upcoming Date Nov 5 (DN)

Creativity and Innovation: Inside the Box **Who Should Attend: Managers and Employees who work to foster a creative environment and stimulate innovation Class Description: This session teaches the four dimensions of creativ-ity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time chal-lenges such as product development, process improvement, opera-tional efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Anticipated Outcomes: Enhance your ability to create and innovate.Mar 7 (DN), 8:30-4:30 $175Upcoming Dates Oct 21 (DN), Nov 6 (AZ)

Supervision: Core Competencies *Who Should Attend: Managers and SupervisorsClass Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, en-hance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results.Mar 11-12 (CS), Mar 20-21 (DN), 8:30-4:30 $295 Upcoming Dates Apr 2-3 (DN), Apr 16-17 (DN), Apr 29-30 (DN), May 15-16 (DN), Jun 2-3 (DN), Jun 17-18 (DN), Jun 25-26 (CS), Jul 8-9 (DN), Jul 30-31 (FC), Aug 4-5 (DN), Aug 21-22 (DN), Sep 4-5 (DN), Sep 10-11 (AZ), Sep 22-23 (DN), Oct 7-8 (DN), Oct 15-16 (GJ), Oct 23-24 (DN), Nov 20-21 (DN), Dec 3-4 (CS), Dec 10-11 (DN)

Time Management for Managers: Creating Balance at Work and HomeWho Should Attend: Managers and SupervisorsClass Description: Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Anticipated Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others.Mar 12 (DN), 8:30-4:30 $195Upcoming Dates Jul 24 (DN), Sep 19 (DN)

Great Leader Series: How Great Leaders Motivate and Engage EmployeesWho Should Attend: Supervisors, Managers, and LeadersClass Description: Challenge your assumptions about what motivates employees and learn vibrant and practical solutions for enhancing employee engagement and stimulating peak performance. Anticipated Outcomes: Increase motivation and engagement for your team.Mar 12 (DN), 8:30-4:30 $230/courseUpcoming Dates Apr 10 (DN), May 30 (DN), Jun 20 (DN)

Supervision classes continued on page 11


supervisiondevelopmentdevelopmentdevelopment

Supervision: Buddy to BossWho Should Attend: Anyone transitioning into a supervisory or manager role Class Description: Participants learn to develop their own manage-ment style and create relationships with employees to help guaran-tee success as a new leader. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creat-ing a culture of trust will also be covered.Anticipated Outcome: Manage this difficult transition effectively.Mar 13 (DN), 8:30-3:30 $175Upcoming Date Aug 27 (DN)

Project Management I: Foundations **Who Should Attend: Project managers, members of project teams, and managers of functional areas Class Description: Participants use a realistic case study and exer-cises to provide hands-on use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a manage-ment plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project.Anticipated Outcomes: Keep projects on schedule with proper planning and reduce frustration. Mar 13-14 (DN), 8:30-4:30 $345 Upcoming Dates Jul 9-10 (DN), Sept 10-11 (DN), Nov 19-20 (DN)

Revised! Performance Documentation Skills * HRCI

Who Should Attend: Managers and Supervisors, HR Professionals Class Description: Participants will learn a simple performance docu-mentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “how-to’s” of documenting employee actions. Anticipated Outcomes: Develop strong practices and follow a clear process when documenting discipline.Mar 11 (AZ), 1:00-4:30 $125 Mar 19 (DN) 8:30-NoonUpcoming Dates Apr 15 (DN), May 15 (FC) (1:00-4:30), Jun 17 (DN), Aug 13 (DN), Oct 11 (AZ) (1:00-4:30), Oct 14 (DN), Oct 19 (DN), Oct 30 (AZ) (1:00-4:30)

Managing Multiple Priorities *Who Should Attend: Managers and Supervisors and others juggling multiple tasksClass Description: This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple as-signments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing con-flicting priorities or colleagues. Anticipated Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results.Mar 20-21 (DN), 8:30-4:00 $355Upcoming Dates Jun 5-6 (DN), Sep 25-26 (DN), Nov 20-21 (DN)

Harvard Business Series: The Power of Culture in an Experience EconomyWho Should Attend: HR Professionals wanting a seminar focusing on strategic issues.Class Description: Why did Southwest Airlines model for low-cost air travel thrive while similar models for United Airlines and Delta Airlines fail? According to the author, it comes down to company culture, which is almost impossible to copy. The author defines culture as “the things that people in an organization do without thinking; often be-cause of a precedent set by management”. As he shows, the roots of culture go very deep, and they lead companies like Southwest, Costco, and IBM to the top of their industries.Anticipated Outcome: View organizational culture through a strategic lens.Mar 21 (DN), 8:30-4:00 $99Upcoming Dates May 16 (DN), Jul 29 (AZ), Aug 12 (DN), Nov 14 (DN), Dec 4 (AZ)

New! Matrix Team LeadershipWho Should Attend: Managers and supervisors responsible for leading teams.Class Description: Participants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and pro-motes differences. The class covers an introduction of basic systems theory’s applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributed among team members. Anticipated Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model.Mar 26-27 (DN) 8:30- 4:30 $345Upcoming Dates Oct 1-2 (DN)


March 2014 12


staffingcore & strategic human resource training

staffingsupervisiondevelopmentdevelopment

The Complete Supervisor ProgramWho Should Attend: Managers and SupervisorsClass Description: This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communi-cation and feedback skills, and the legal issues of dealing with perfor-mance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management.Anticipated Outcomes: Understand the employee life-cycle through a holistic approach in learning. Mar 3-7 (DN), 8:30-4:30 $765Upcoming Dates Jul 21-25 (DN), Nov 3-7 (DN)

* The Supervision Certificate ProgramThese classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

** The Advanced Supervision Certificate ProgramThese classes can be taken as a part of the Advanced Supervision certificate program. As you continue to develop your management skills, this program offers the next step of advancement and expands your capacity to lead.

Writing Effective Job Descriptions * HRCI

Who Should Attend: HR professionals and managers responsible for job descriptionsClass Description: This practical hands-on program guides partici-pants from the job analysis to completed job descriptions. Partici-pants learn valuable tips and tools that can be used back in the work-place including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC.Anticipated Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees.Mar 5 (DN), 8:30-12:00 $125Upcoming Date Oct 8 (DN)

Webinar! Important Issues in HR–It’s Complicated: Medicare and Employer Health PlansWho Should Attend: HR staff and Benefit ManagersClass Description: Reaching age 65 is an important milestone for many employees—whether they are retiring or not. Employees need details about their employer-provided coverage to help them make their Medicare choices. With 52% of Americans working past age 65, more companies are taking steps to coordinate their health care coverage options for employees who are eligible for Medicare. Attend this timely webinar to get the latest information to help your employ-ees navigate through the complexityAnticipated Outcomes: Guide your employees through Medicare with confidence. Mar 12, 12:00-1:00 (MDT) $125

Employee Handbooks: Revising or Developing * HRCI

Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbookClass Description: This seminar helps to develop a handbook reflec-tive of an organization. Topics include the pros and cons of an em-ployee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook.Anticipated Outcomes: Follow a clear process in order to develop or revise an employee handbook.Mar 14 (DN), 8:30-12:00 $125Upcoming Dates Sep 16 (DN), Oct 28 (FC), Dec 5 (DN)

HR classes continued on page 13


core & strategic human resource trainingstaffingstaffing

Public Employers ConferenceWho Should Attend: Those in the public sector, including counties, municipalities, and special districtsClass Description: Topics include: • Great Leaders Create Organizational Sustainability • Legislation and Case Law Update • The Coming Talent Management Challenge • Re-Examining Public Pension Plans • Ethics: 10 Tips to Keep You Out of the Denver Post • Dual-Roles: HR Professionals, and Elected OfficialsAnticipated Outcome: Explore how a deep seeded vision, strong roots to support growth and multiple branches come together to form a high functioning and successful organization.Mar 14 (DN), 8:30-3:40 $179 (Includes Lunch)

SPHR Strategic Recertification Program: Track A HRCI

Who Should Attend: HR Professionals looking for HRCI re-certification creditsClass Description: As a preferred provider for the HR Certification Institute (HRCI), this MSEC offering is one of two separate tracks pre-approved to meet the strategic requirement. Track A includes Compensation Administration: Beyond Base Pay (pre-requisite class in base pay design or solid experience recommended); Benefit Administration: Strategic Design and Execution; and a Harvard Business Series case.Anticipated Outcome: Maintain the HRCI credits and training you need to keep your certification.Mar 19 (DN), 8:30-4:30 Days 1-2 $405 8:30-12:30 Day 3(This bundled packages is offered at a discounted rate. Each of these courses can be taken separately.)

Workforce Planning: Your Roadmap to the Future * HRCI

Who Should Attend: HR Professionals, Business Owners, Managers, and SupervisorsClass Description: Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of work-force planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Anticipated Outcomes: Use a systematic approach to plan for your workplace needs.Mar 19 (DN), 8:30-4:00 $175Upcoming Dates Jul 9 (DN), Oct 1 (FC), Nov 12 (DN)

HR Strategic Planning: Building Organizational Capability * HRCI

Who Should Attend: HR Professionals and Business Owners

Class Description: In this hands-on class, participants learn to cre-ate an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, through mission, vision, values, and goals. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organiza-tional strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented.Anticipated Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals.Mar 20 (AZ), 8:30-4:30 $175Upcoming Dates Jul 22 (DN), Sep 16 (CS), Nov 4 (DN)

International Expansion: New Country Start-up Tool KitWho Should Attend: Those in companies looking to expand beyond the borders of the U.S.Class Description: If you are looking to expand outside of the U.S., you need to be equipped to address the complexity of business, legal and HR issues. Using the employee life cycle (staffing, compensation, benefits, performance management, termination) this class provides the strategic and tactical framework required in order to operate in a foreign market, and help with the major issues such as: registering to do business; taxation; choosing local nationals or expatriates; and what else to know and how do I get started.Anticipated Outcome: Understand the strategic and tactical frame-work required in order to operate in a foreign market. Mar 25 (DN), 8:30-4:00 $175Upcoming Date Aug 27 (DN)

Interviewing and Hiring I * HRCI

Who Should Attend: HR Professionals, Managers and SupervisorsClass Description: This session is a step-by-step approach for plan-ning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate.Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant.Mar 25 (DN), 8:30-4:00 $175Upcoming Dates Apr 17 (DN), Jun 4 (DN), Jul 16 (DN), Jul 16 (Tucson) (8:30-12:00), Aug 19 (FC), Sept 18 (DN), Oct 7 (DN), Nov 20 (DN), Nov 20 (Tucson) (8:30-12:00)

* The Human Resource Certificate ProgramThese classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

HRCI


March 2014 14

mission criticaltechnical training

Mission Critical now has two locations. * Classes with an asterisk will be held at the DTC Critical Systems Training Center. All other classes will be held at Downtown Denver Mission Critical Systems Training Center. See 2014 Training Catalog for addresses.

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels.Register at MSEC.org

March 3-5 Excel 2013 Boot Camp $990 8:00am-4:00pm

March 6 Excel Pros Managing Databases 2007-2010 $350 8:00am - 4:00pm

March 6 SharePoint 2013 Designer $350 8:00am - 4:00pm

March 7 SharePoint 2013 Workflows in Designer $350 8:00am - 4:00pm

March 10SharePoint IT Admin 2013 Workshop - PowerShell v3 Administration

$450 8:00am - 4:00pm

March 12 Excel 2007/2010 Advanced * $179 1:00pm - 5:00pm

March 12 Excel 2007/2010 Basic * $179 8:00am - Noon

March 13 Excel 2007/2010 Intermediate $179 8:00am - Noon

March 13 Excel 2013 Basic $179 1:00pm - 5:00pm

March 14 Excel 2013 Intermediate $179 8:00am - Noon

March 14 Word 2007/2010 Basic $100 1:00pm - 5:00pm

March 17 Excel 2007/2010 Advanced $100 1:00pm - 5:00pm

March 17 Excel 2007/2010 Charts & Pivot Tables $179 8:00am - Noon

March 18 Access 2007/2010 Basic $350 8:00am - 4:00pm

March 20 Project 2010 Basic * $350 8:00am - 4:00pm

March 24 Excel 2007/2010 Intermediate $179 8:00am-Noon

March 24 Excel 2007/2010 Basic * $179 1:00pm - 5:00pm

March 24-28 SharePoint IT Admin 2013 * $2,200 8:00am - 4:00pm

March 25 Excel 2007/2010 Advanced $179 8:00am - Noon

March 27 SharePoint 2010 Level 1 $350 8:00am - 4:00pm

March 28 SharePoint 2010 Level 2 $350 8:00am - 4:00pm

800.884.1328 • MSEC.org

The #1 ingredient for business success in the 21st century is leadership, so how we develop leaders is critical. People in leadership positions today must think outside the box and embrace transition. They need to learn new, relevant competencies that fit today’s challenges and today’s workforce. The Great Leader Series is a paradigm-shifting experience that will help leaders acquire the competencies needed to be key players in their organization’s future.

How Great Leaders BuiLd trust - February 21 Trust is critical to achieving powerful business results. In this course you will learn how to build high-trust organizations, teams, and relationships by exploring the “vital few” behaviors that build trust, deepening your awareness of how your leading impacts trust, and developing skills to enhance a climate of trust.

How Great Leaders Motivate and enGaGe eMpLoyees - March12 Today’s employees are different, and their expectations are different. This course will challenge your assumptions about what motivates employees and give you new, vibrant and practical solutions for enhancing employee engagement and stimulating peak performance.

How Great Leaders ManaGe tHeir eMotions, enerGy, and optiMisM - April 10 A critical currency of great leaders is managing themselves—their emotional states, their energy, and their ability to remain calm under pressure. This workshop will help you manage your emotions and thoughts, increase your energy level, and respond intentionally and positively when faced with leadership challenges.

How Great Leaders tHink and act strateGicaLLy - May 30 Successful leaders think and act in the future tense. This is a course on how to think strategically—all the time—using different modes of thinking. It will help you learn how to involve your teams in strategic thinking. You’ll learn how to think out of the box, by watching trends, thinking with a systems perspective, and thinking collaboratively.

How Great Leaders ManaGe cHanGe and infLuence BeHavior - June 20 In today’s business environment, change happens at breakneck speed, and leaders need skill and confidence in leading change initiatives. This workshop will challenge your assumptions about change management, and grow your ability to successfully plan and roll out a change, manage resistance, and engage employees in the process.

tiMe8:30am – 4:30pm

cost$230 per course

$980 for all five courses

Location MSEC Denver

1799 Pennsylvania Street Denver, CO 80203

march 2014 training guide

Documents

training catalog

training section

training schedule

msec classes

convenient training

online msec

development communication

development supervision10