mariah hay - help wanted: how to find the right ux job

Subtitle Style 6Help Wanted: How to Find the Right UX Job

Presented by Mariah Hay

How well can you explain what you do?

How well can can the person hiring you

explain what you do?

The history of UX as an industry

The difference between UX and UILESSON 1:

LESSON 2:

LESSON 3:

The maturity of UX in an organization



LESSON 2:

LESSON 3:


What does UX mean to you?

UX is not UI!

What does user experience touch?

Service Product Interface

What does user experience touch?

UI or GUI = User Interface

Service Product Interface

Research, Strategy + Design

Looking Understanding Creating


Goals Tasks Needs Desires Pain-points Workarounds

Research

EMPATHY!

Identify Needs

Re-Imagine Current

CapabilitiesDirect Future

Offerings


Interview Breakdowns

Interview Breakdown

Personas

Spread too thin between daily tasks and workload of all

studies

Accustom to ciaos

Passionate about medicine

Tug and Pulled through out trial by many different parties

Driven to succeed by finding cures or improvements to

patients health

Overwhelmed

There has to be a better way to leverage

technology to run a clinical trial

Love what they do

Liaison between patient and other departments

Main point of contact and communication between

many departments

Keeps track of all the schedules and task within a

study

Imagines everyday all the possible solutions that involve technology to all the problems

they have.

Frustrated by non compliant patients

Passionate about helping others

apart of making a change in medicine

Perform the same task insufficiently over and over

Somethings are a waste of time

Too many passwords

Always have to learn a different technology for each

study

The research assistant job will fade away as technology

betters manual process

Searches through a lot of data to recruit patients

The recruiting process is the most frustrating and time

consuming

Many programs such as Epic are so unfriendly and hard to

use

Educators of requimrnents to

patients

Everyday is different (+)

Comforters to patients when they are nervous

Rewarding working to find new methods to help patients

with their disease

Reward is when you are able to recruit and meet goals

Coordinating with other departments

Supervising patient schedules

Collection patient data information

Follow Up with patients regularly

Monitor patient data and schedules

Reports information to other deparments

Kathleen Lane CLINICAL STUDY COORDINATOR

Back ground & Experience

Responsibilities & Concentration

Primary Tools & Systems

" If medicine could only find a way to duplicate me so I can get everything done faster and help more sick people. "

Data Management :

Communication Management:

Project Management :

Patient Management:

Medical industry is reluctant to adopt digital advances but

they are not sure why

Human interaction of what they do helps keep patients in

the program

Intimidated by new technology

Exhausting getting trained on new technology every study

Tired of all the paper work

Multitasking between many functions

Learn something new everyday

Gender : Female

Age : 43

Admin side has gone electronic by trial side is still

very much PAPER.

Very old school

High levels such as Sponsor and IRB don't care about

improvements on clinical trials.

Work in progress

Excited about unpredictability

Self Motivated to create standards and keep trial

organized

Trapped by decisions that they have no influence on

Believe that the higher levels such as Sponsors and IRB do not know what happens at the

trial level and especially do not now the issues.

Organizer large amounts of data/ information

Has to be very detailed orientated

Independently function within the trial and team they work in

Most staff members do have their own routines and

processes

Challenged by something new everyday

The biggest challenges are recuitment/ enrollment/

retention

The public needs to be educated about the benefits

of trails

Would love to go digital

Carrying around iPads instead of stacks of papers would make

their job so much easier

Stress with juggling alot of information and schedules

Happier/ easier patients are moving towards email

There are regulations holding back digital advancement

Adding digital tools would help cut down on errors and

missed steps

Likes to quickly jot down information fast

high low

Education :

Work Experience:

Lives: Baltimore, Maryland

Status : Married with children

Under Grad - North Western University / Nursing

Enrolled in Masters - Washington University / DNP (Advance Population Health)

Patient Management Tools

Paper ChartsExcel SheetsPhone/ Email

Project Management Tools

Excel SheetsEmail Calendar

Data Management Tools

Paper/ChartsEMRCRFExcel Email

Research Nurse at North Western

Clinical Coordinator at Washington University

Clinical Nurse at Evanston Hospital, IL

Communication Management Tools

PhoneEmail Fax

Technology would help however they have not had the opportunity to use it. Some say they are Intimidated but are open and optimistic of finding better ways. SAY THINK

See and hear the benefits of new technologies not only in the medical field but in other industries. Unsure why their industry has not advanced. They tend to accept that it hasn't changed and assume no one cares or there is too many regulations.

DOStudy Coordinators wear many hats and juggle many tasks. They deal with the management of time and data . Most of these processes are manual that exhaust not only the Study Coordinator but also time, money, reoucrces.

FEELStudy Coordinators love their job and love the challenges their line of work brings. The job can be stressful and overwhelming at times but it is worth it by helping find solutions and ways to manage diseases better which in return make a patients life more enjoyable.

No one uses the same systems or tools

User Needs Mapping

Journey Mapping

Journey

Pain Points

Additional Info Needs

Areas of opportunity

EMPATHY

Useful Usable Desirable


EMPATHY



LESSON 2:

LESSON 3:



UX is not UI!

UX is not UI!Why are people so confused?



LESSON 2:

LESSON 3:




LESSON 2:

LESSON 3:

The maturity of UX in an organizationWhat industry did UX come from?

All of them!

UX Designer Wanted My client located in Gloucestershire seeks a confident Visual Designer, 3D modeling, After Effects, rendering and animation, Strong working knowledge of HTML, CSS, Rails, JavaScript/JQuery, ObjectiveC (iOS), C++ (Android) a plus"

Industrial Designers “I care about physical usability”


Graphic Designers “I care about information usability”



Animators “I care about usability through storytelling”



Animators “I care about usability through storytelling”

Developers “I care about usability as function execution”

Computers in the home

Industrial Designers Screen Based Products

Graphic Designers User Interfaces

Animators Digital Animation

Developers User Facing Platforms

User Experience Designer

?

UX Designer Wanted My client located in Gloucestershire seeks a confident Visual Designer •3D modeling, After Effects, rendering and animation •Strong working knowledge of HTML, CSS, Rails, JavaScript/JQuery, ObjectiveC (iOS), C++ (Android) a plus"


+

Technology

Business Design

Functionality, Engineering, Foundation, Objective, Backend, Performance, Feasibility, Realistic,

Complex

Vision, Goals, Pragmatic, Analysis, Demographic, Stakeholders, Budget

Aesthetics, Creativity, Abstraction, Subjective, Experimental, Front End, Visual, Explains, Clarifies

Effectiveness, Interaction, Usability, Elegance, Simplicity,

Product Driven

Efficiency, Logic, Relevance, Concrete,

Goal Driven

User Advocacy, Testing, Research, Stories, Validity, Reliability Brand Equity, Company

Image, Style, Marketing, Advertising,

Consistency, Trust, Communication,

Message

UX



LESSON 2:

LESSON 3:


All of them!



LESSON 2:

LESSON 3:




LESSON 2:

LESSON 3:


Where is UX in a mature organization?

Everywhere!

$13B: Airbnb

$100M: IBM Design

Capital One: Adaptive Path

What types of products does your UX team work on?

Web Mobile Desktop Employee Tools

High Impact UX

Low Impact UX



Services Support

In Store/ Retail

Customer Support

Print/ Packaging

High Impact UX

Low Impact UX



Services Support

In Store/ Retail

Customer Support

Print/ Packaging

High Impact UX

Low Impact UX

Digital Divide

High Impact UX Low Impact UX

Digital Divide

End to End Journey Design

Channel Specialized Design

High Impact UX

Learning

Buying

Using

Servicing

Replacing

Scope Strategy Research Design Staffing


Outdated

Ad Hoc / Digital Only

Absent

Usability Testing

Wireframes

Generalist Contributors

Outdated


Absent

Usability Testing

Wireframes


Progressing

Multiple Digital Touchpoints

Gather Requirements

Iterate Testing / Ethno Research

Process: Sketch to High Fidelity

Scope Strategy Research Design Staffing Full Teams: Research,

IXD + Visual Design Prototypes

Outdated


Absent

Usability Testing

Wireframes


Progressing

Multiple Digital Touchpoints

Gather Requirements

Iterate Testing / Ethno Research

Process: Sketch to High Fidelity

Full Teams: Research, IXD + Visual Design Prototypes

Modern

End to End Digital and Non-digital

Set Vision and Shape Roadmap aligned to firm strategies

Quant and Qual Drive Hypothesis

Sets and governs experience standards

Executive Leadership plus centralized strategy/governance




LESSON 2:

LESSON 3:



Everywhere!

How well can you explain what you do?

How well can can the person hiring you

explain what you do?



LESSON 2:

LESSON 3:



UX is not UI!



LESSON 2:

LESSON 3:


All of them!



LESSON 2:

LESSON 3:



Everywhere!

EMPATHY

Thank you.

twitter @mariahhay [email protected]

mailto:[email protected]