Mark Ivan Cole 02-28912248 | markivancole@gmail.comNo. 8, Ln. 21, DaTun Rd., BeiTou District, Taipei City, Taiwan, 11248

SummaryWide range of business and technology experience. Defines, clarifies and communicates vision, strategy, processes and highly complex concepts. A grass-roots-to-upper-level communicator comfortable with business and technical stakeholders alike. Strong interpersonal, analytical and leadership skills. Deep experience in process analysis and modeling, concept definition, and issue resolution. Longtime cross-cultural experience in Ecuador (12+ yrs.) and Taiwan (4.5+ yrs).

Relevant Experience2011 – Present – Consultant, Taipei, Taiwan Provided extensive editorial and language consultation for researchers publishing in international journals

on subjects including team development, engineering, medical procedure effectiveness, technological innovations, marketing, and the psycho-social implications of technology usage.

2007 – 2011 – Sr. Business Systems Analyst – Save Mart Supermarkets, Modesto, CA Presented business and technical concepts and recommendations to Sr. Executives and hands-on users. Created in-depth process and function documentation (often referred to by stakeholders as “the bible”). Designed in-depth diagrams of data flow and business domains which contributed to design and process

improvements and facilitated training of new staff. Clarified domain terminology, artifacts and processes, preparing a commercial real estate legal

department to shift from manual to electronic systems. Key mentor for other analysts on analysis documentation standards, format and content. Contributed to the conceptual modeling of critical system components resulting in a more user-focused

and integrated system upgrade.2002 – 2007 – Sr. Business Systems Analyst – Nike, Inc., Beaverton, OR Key team member working the architecture redefinition for Footwear Product Data Management. Participated in the overhaul of Footwear Color Direction and Merchandising. Lead analyst during the initial unification of the Footwear and Apparel PTC Windchill engines. Developed clear requirements, scenarios/use cases and event models for Footwear PCM, Line Planning,

Portfolio Management, and Sample Production, resulting in more effective development and streamlined communication between business and engineering.

Key member of the hand-picked team of analysts, domain experts and engineers who revamped footwear tooling management for the Footwear Product Configuration Management system.

Created story boards, wire frames and mockups of user interfaces enabling users to review and approve system designs early on and throughout the development process.

Spearheaded quality assurance process and standards resulting in verifiably complete testing coverage.1997-2001 - ImageX, Inc. – Kirkland, WA/Extensis Products Group – Portland, OR1999-2001: Systems Analysis and Architecture Defined both product and operations with detailed UML models and analyses forming the basis for a

complete re-architecture of a complex Internet-based printing system for greater accuracy and scalability. Provided system architecture and analysis consultation services across the corporation, improving

analysis and documentation processes while providing vital input to multiple departments. Created clear documentation for implementation of RUP and ICONIX methodologies resulting in greater

acceptance and understanding of the software development life cycle process. Key mentor for other analysts on analysis documentation standards, format and content. Key force behind implementation of software development methodologies across multiple subsidiaries.

1997-2001 - ImageX, Inc. – Kirkland, WA/Extensis Products Group – Portland, OR (cont’d.)1998-1999: Vendor Integration Project Manager/Vendor Systems Product Manager Led a team of analysts and domain experts that revamped the vendor integration processes increasing

product quality and improving vendor management. Analyzed vendor selection criteria, history and qualifications and made recommendations resulting in a

more efficient and effective use of existing vendors and better selection processes for future vendors. Improved communications, workflow and data flow between the company and its vendors by analyzing

processes, implementing new workflow and integrating highly diverse systems. Analyzed and diagrammed data flow and workflow from sales process to product output resulting in

company-wide improvements in systems, operations and administration procedures.1997-1998: Pre-press Systems Analyst Analyzed capacity constraints and illuminated areas for process improvements leading to a reorganization

of operations to eliminate bottlenecks.

Key Skills

Communications Articulates complex concepts of all kinds—technical, interpersonal, medical, sociological, and legal—

using logic, facts, stories and humor. Illustrates and diagrams a wide range of systemic, technical, business and interpersonal Seventeen years of personal cross-cultural experience in Southeast Asia (4.5+) and South America (12+). Fluent in Spanish; stumbles along creatively in Chinese.

Analysis and Problem Solving More than twelve years of experience understanding, diagnosing, resolving and communicating

development, production, and team issues. Provides clear process descriptions and documentation resulting in more efficient implementation. Develops clear technical models, requirements, use cases and event models for key business applications

resulting in effective development and streamlined communication between business and engineering. Creates story boards, wire frames and mockups of user interfaces enabling users to review and approve

system designs early in the development process. Repeatedly chosen as key analyst for cross-functional and/or cross-system SWAT teams.

Software SkillsMicrosoft Office Suite PTC Windchill Adobe InDesign Macromedia FreeHandVisio 2010 Technical NCR Purchasing Adobe Photoshop QuarkXpressSharepoint NCR Warehouse Mgmt. Adobe Illustrator Reaper

EducationOuellette and Associates – Beaverton, OR Business Requirements ManagementWayland Systems – Kirkland, WA Use Cases and Event ModelingPoint Balance – Bellevue, WA Process Analysis and ModelingRational University –Bellevue, WA Requirements, Rational Unified Process (RUP)Continuing Education – Bellevue, WA Microsoft ProjectWestmont College –Santa Barbara, CA Literature, Philosophy and the Liberal Arts

Mark Ivan Cole - Résumé - 02-28912248 - markivancole@gmail.com