market driven quality: the first step to success
DESCRIPTION
This presentation covers the four areas of quality, the history fo quality concepts, evolution of quality emphasis, quality values, market driven quality and how to implement.TRANSCRIPT
Glocal Vantage, Inc.
Market Driven Quality
The First Step to Success
Paul A. Schumann, Jr.
Glocal Vantage, Inc.
The Four Areas of Quality
People Processes Outcomes Consequences
Glocal Vantage, Inc.
How Did Quality Get Started? 1924 - Jones: Quality Control,
Statistical Inspection of Outgoing Goods
1950 - Deming: Proactive Focus on Satisfied Customer
1951 - Juran: Fitness for Use 1976 - Ishikawa: Reduced Variance in
Characteristics 1979 - Crosby: Conformance to
Requirements
Glocal Vantage, Inc.
How Did Quality Get Started? 1986 - Taguchi: Minimize Loss to
Society 1989 - Shuster: Relentless Individual
Pursuit of Continuous Improvement 1994 - Schumann & Prestwood:
Market Driven Quality, Alignment of Organizational Values With Market
Glocal Vantage, Inc.
Quality Emphasis
People
Processes
Outcomes
Consequences
Shuster
Deming
JonesIshikawaCrosbyJuranTaguchi
Glocal Vantage, Inc.
Market Driven Quality Emphasis
People
Processes
Outcomes
Consequences
Schumann & Prestwood
Glocal Vantage, Inc.
Quality Values
People
Processes
Outcomes
Consequences
AchievementWorkmanshipAppropriate TechnologyServiceProductivityEfficiencyControlPioneering ProgressCommunitySelf Actualization
Glocal Vantage, Inc.
Market Driven Quality
Customers’Values
Stakeholders’Values
Organization’sValues
KeyValues
Glocal Vantage, Inc.
The Four Quality Questions Why? What? How? Who?
Glocal Vantage, Inc.
Quality Development Tools
Communication
Education
Infrastructure
Incentives
ManagementSystem
Glocal Vantage, Inc.
Glocal Vantage, Inc.
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Glocal Vantage, Inc.
PO Box 161475 Austin, TX 78716 (512) 632-6586 [email protected] www.glocalvantage.com http://incollaboration.com Twitter: innovant2003
Glocal Vantage, Inc.
Paul Schumann
Futurist and innovation consultant Application of web 2.0 to market & strategic
intelligence systems Web 2.0 tools & technologies Application of web 2.0 to democratic processes Broad perspectives on the future Services
– Strategic market research & technology forecasting– Intelligence systems consulting– Seminars, webinars & presentations
Glocal Vantage, Inc.
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Glocal Vantage, Inc.
This work is licensed under the Creative Commons Attribution
license. You may distribute, remix, tweak, and build upon this work,
even commercially, as long as you credit me for the original creation as Paul Schumann, Glocal Vantage
Inc, www.glocalvantage.com.