We help many of the best known

brands connect and engage with

their customers…

By creating relevant, inspiring and

ongoing dialogue throughout the

entire customer journey.

STRANGER

LEAD

CUSTOMER

VISITOR

PROMOTER

SECOND

PURCHASE

THIRD

PURCHASE

Personalized Marketing

Solutions

• Segmentation

• Targeting

• Predictive Modeling

• Response Analysis

• Testing

• Data Visualization

• KPI Reporting

• Product/Service Sales

• Inbound/Outbound

• Customer Service

• Social Customer Care

• Problem Resolution

• Appointment Scheduling

• Program Enrollment

• ecommerce Website Design

• Order Management

• Custom Kitting

• Bulk Distribution

• Warehousing

• Logistics

• Digital Variable Print

• Direct Mail

• Fulfillment

• email

• Web

• Mobile/SMS

• Social

With 4 Areas of Competency

Customer Insight Development &

Data Analytics

ecommerce & Fulfillment

Solutions

Customer Care and Personalized Sales

4

Marketing Services Channel Management, Creative, Variable Digital Print Direct Mail, Digital, Email, Phone, SMS, Social, Event Mgmt.

Contact Center Phone, Social Engagement & Analytics

ecommerce eStore, Order Mgmt.

Fulfillment Letter shop, Bindery, Finishing,

Package, Ship, Warehouse

Data Analytics Data Append, Persona Development, Predictive Modeling

Results Driven

Structured to Focus on Results

Data Insights

& Analytics

Digital/Direct

Marketing

Contact

Center

ecommerce &

Fulfillment

Aligned on the Business Outcomes

• Outcome:

Increased sales

Decreased cost per

acquisition

Increased revenue

Increase in market share

Sales Decreased sales cycle time

Increased conversion ratios

Increased speed to market

Improved competitive

intelligence

Outcome:

Increased retention

Improved first call

resolution

Improved experience

Improved ratings &

online reviews

Service

Increased word of mouth

referrals

Reduced cost per call

New customer engagement

and recommendations

Results Achieved Sales Lift of 22% per year using sophisticated modeling & data mining techniques to promote the right product via the right marketing channel

Data Insights

& Analytics

Digital/Direct

Marketing

Increased response rate by 46% and close rate by 8% with personalized content and variable digital print. Saved $1.6 million in annual postage rates

Contact

Center

Increased conversion by 34% without increasing costs utilizing personality based routing.

ecommerce &

Fulfillment

99.9% accuracy in fulfillment Increased e-store sales by 48% and online order volume by 28%

Privately Held Since 1977

We Invite You To Succeed With Us

Connect with Us

1-800-523-5867

sales@dialog-direct.com

www.Dialog-Direct.com

We Want to Hear Your Business

Objectives