markkanen integrating emergency services into the wider safe city

Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services

Kimmo MarkkanenHead of Support

Länsi-Uusimaa Department for Rescue Services

Integrating emergency services into the wider safe

city strategy

Safe Cities - 11th December 2014, Madrid

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Topics

• How do safe city strategies integrate with a wider smart city agenda?

• Planning for major events within a safe city, ensuring service integration and communication

• Ensuring all Agencies involved are at same place every level

• Pre-Planning practiced Multi-Agency cooperation

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Rescue Services in Finland


Authorities and Administration• State rescue authorities:

– Ministry of the Interior is the supreme authority responsible for organising, coordinating and controlling national rescue services

– The Regional State Administrative Agency• coordinates regional cooperation on internal security and

preparedness for emergencies

• oversight of rescue services

• Regional rescue authorities:– Regional Rescue Services is responsible for organising

emergency services


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• Fire and accident prevention

• Firefighting and rescue work relating to accidents or natural events (explosion, oil spills, incidents on water, landslides, road accidents, gas or liquid leaks, floods, heavy rain, radiation)

• Firefighters are multiskilled rescuers. In addition to firefighting and rescue work, they also take part in accident prevention, medical care and ambulance service as well as civil preparedness

Rescue Departments (Regional Rescue Services) are responsible for:



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Three major changes in Fire and Rescue Services in Finland 2004 - 2014

• Regionalization of Rescue Services

• Centralization of Alarm Centres

Emergency Response Centres (ERC)

- Police, Fire & Rescue, Ambulance

• National digital radio network “VIRVE” for all authorities (TETRA)

VIRVE made other two possible


Breafly about Rescue Services in Finland

• In country totally 22 Rescue Service Regions.

• Every Regional Rescue Services commanded by the Director of Rescue Services, administrative issues runs by sc. central communities/ cities.

• The structure of every organization varies – at least today.


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The Emergency Response Centre

Emergency Call Services

AMBULANCE

FIRE DEPARTMENT

POLICE

SOCIAL CARE CRISIS SUPPORT


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2. Länsi-UusimaaEspoo, Hanko, Inkoo, Karkkila, Kauniainen, Lohja,Kirkkonummi, Vihti, Siuntio, Raasepori.


Länsi-Uusimaa Rescue Department –enterprise

• Host City -model: administratively part of the City of Espoo (business services), community`s business-based department

• 10 communities/ cities• approx. 444 000 inhabitants• 12 manned fire stations (in Espoo/ 5 stations, also in Kirkkonummi, Nummela,

Karkkila, Lohja, Karjaa, Tammisaari, Hanko)• 1 paid-on-call fire station (Tenhola), also paid-on-call crews in Hanko• EMS in Espoo, Kauniainen and Kirkkonummi, medical first responders in whole dept.

area, Beginning of the year 2015 also in Hanko, Inkoo and Raasepori• Fire Brigade contracts:

• 40 volunteer stations• 4 sea rescue units (volunteer associations)• 2 military fire stations (Upinniemi and Dragsvik mil.bases)• 1 industrial fire station (Sappi, Kirkniemi plant, Lohja)• Helsinki, Keski-Uusimaa, Itä-Uusimaa, Kanta-Häme and Varsinais-Suomi

Rescue Departments • approx. 435 employees• over 1 000 volunteer crew members• Annual budget 34 M euros

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Länsi-Uusimaa Dept. for Rescue Services- Services and key figures

• Fire prevention

– Fire inspections for offices, factories etc: Approximately 2 500/ year

– Safety instructions lessons: approximately 50 000 persons / year

– Guiding planners and builders: approximately 200 meetings / year

– Fire inspector’s phone services daily 9-11:30: approximately 2 000 customer contacts / year

– Chimney sweep system

• Rescue operations

– Accidents , fires, etc: approximately 7 000 calls / year

– Preparedness for large-scale accidents, crises and exceptional conditions (war-like situations)

• Civil protection and preparedness

– Civil protection sirens for warning public

– Evacuation and preparedness planning

– Coordinating municipalities preparedness work

• Pre-hospital medical care

– Ambulance system operated by Rescue Services in 3 municipalities (out of 10). 17 000 calls / year

– First responder system in every municipality: 1200 calls / year

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Standard of Rescue Services

• Rescue Act. 29 §: Regional rescue services make their

decision on the standard of service after hearing the

opinions of the district’s local authorities

• Region’s risks and resources

• The standard of services of accident prevention,

rescue services and civil preparedness

• Development plan

• Must be renewed regularly

• Current for years 2014-2018


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What have We Done

• Fire and Rescue Services, Emergency Medical Services

• Support municipals for preparedeness and continegencyplanning– Workshop sessions for all the municipalities within area

• Administration and General

• Technical and utility Sector

• Education and cultural Sector

• Social and Health Services

• Local security planning– http://www.intermin.fi/internalsecurity/local_security_planning

– Led by a management group consisting of municipal leaders together with the top regional rescue and police officers


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http://www.intermin.fi/internalsecurity/local_security_planning


Liaison Officer• Rescue Department has named officers as a contact person

for every municipality– For planning

– In emergency situation or in exceptional circumstances the liaisonofficer helps the municipality management group to have overallsituational awareness

• Also the liaison officers are planned to go to every necessarycontrol rooms, for example– Power companies (Electricity Distributor)

– Other authorities (Police, Border Guard MRC)

– Traffic Control Rooms (Railroad, Subway, Highway)

– To help also colloboration with other Rescue Departments


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KUJA Continuity Management Project

• The Association of Finnish Local and Regional Authorities and the National Emergency Supply Agency have decided to deepen their cooperation to enable the local government sector better meet the demand to secure its key services to citizens

• Improvement of the rescue services' capacity to support, where necessary,

municipal preparedness and readiness to coordinate the HUOVI portal

regionally as agreed with local authorities

• Recognition and introduction of other models for supporting municipal

preparedness (e.g. models in which Regional State Administrative

Agencies, regions or central urban municipalities take the lead)


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What We Plan to Do• Tool for the continuity-management, HUOVI portal

– http://www.erillisverkot.fi/erillisverkot/the_huovi_portal_of_the_national_emergency_supply_agency_wins_the_2013_timanttiteko_award/174/

– Operated by The National Emergency Supply Agency (NESA)

– In use for preparedness of companies that are critical to the security of supply

– Preparations have been made to use the portal to support societal preparedness in public administration as well

– The Regional Fire and Rescue Services will support municipal authorities

• Two year project started 2014

– Client-oriented, overarching concept of continuity management for local authorities and their critical service and operations chains. The concept offers uniform operational models and tools for local authorities, to be used free of charge as they deem fit


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http://www.erillisverkot.fi/erillisverkot/the_huovi_portal_of_the_national_emergency_supply_agency_wins_the_2013_timanttiteko_award/174/

MODUL 1Continuity management

MODUL 2Service security

MODUL 3 Disturbancesand crisis preparedness

MODUL 4 Disturbancesand crisis management

management

Coordination and internal expert services

Continuing education services

Support and networks

External expert services

Organisation,resources, responsibilities

The management's strategic intent

Monitoring and steering

Creation of development path

Evaluation of status quo, comparison

Criteria, guidance and expertise

Operational readinessprocess

Identification of keyoperations; priorities

Threat and risk management

Acknowledging contractual partners

Principles of operationalreadiness

Incl. in operational & economic planning

Authority and stake- holdercooperation

Use of voluntary organisations

Communications and implementation

Practice and testing

Management capacity

Responsibilities, levels and operation models

Transfer to crisis management

Introduction of operating models

Information and crisiscommunications

Recovery and evaluation

Reaction and alerting to emergencies

Picture of situation,situational awareness

Focus on collaborationFocus on managerial role

An overarching concept of continuity management


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Portal for Authorities

ICT platform

Portal for Citizens

HUOVI portal

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VO-TIKUSituationalinformation

Inte

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Exercises

UtilitiesMunicipalsAuthorities

• Yhteistoiminta• Karttapohjat• Havainnot• Tilannetiedot1. Energiahuolto2. Tietoliikenne3. Vesihuolto4. Ympäristö5. Liikenne6. SoTe jne

• Harjoitusten suunnittelu

• Suunnitelmien ja ohjeiden testaus

• Yhteistoiminnan harjoittelu

• Yhteinen ja yleinen toimintaympäristö

• VaPePa, SPEK, yms.

Citizens

Informationsharing

www+mob• Tiedotus• Havainnonti• Ohjeistus• Varautuminen• Tilannekuva• Harjoittelu• Jne

Companies Associations

VARMAPlanning

• Riskikartoitus• Varautumissuunnit

telu• Jatkuvuuden

hallinta• Toimintaohjeet• Tietopankki• Analyysityökalut• Jne

Inte

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n c

om

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atio

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Benefits of HUOVI portal

• For all mission Critical actors, authorities and companies

• Common secure ICT platform

• Common situational picture – Restricted situational pictures

• Communication and crisis communication

– Internal / Between organizations / Stakeholders

– Proactive / Operational

• Common workspaces

– Preparedness and continegency planning and coordinating

– Risk analysis nad management

– Exercise planning and performing

• The project disseminates continuity management's uniform criteria and best practices for the use of the local government sector. This takes place in regional events to be organised across Finland starting in spring 2015.

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Situational Picture = vo-tiku• Part of HUOVI portal (situational awareness portal)

• Common situational picture for authorities and companies

• Strenghten the ability of the preparedness for abnormal situation

• One of the measures in the 3rd Internal Security Programme - A Safer Tomorrowhttp://www.intermin.fi/download/37324_STOeng_64s_web_eng.pdf?e7e9b7241c05d188


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http://www.intermin.fi/download/37324_STOeng_64s_web_eng.pdf?e7e9b7241c05d188

Large scale situational picture– Long term, strategical level TIKU

– Emergency Supply • Result of the maturity analysis• Contingency management, preparedness, cooperation etc.

– Reserving personnel

– Preparedness planning– Through VARMA, dadabase for excepiton and emergency management– For sharing the palns and for colloboration– For practising

• On-line – situational picture– LAAJA TIKU

– Information from authorities, infrastructure distractions, own situationalpictures

– Sharing security information between authorities and companies– Media communication

– HAIRIO.INFO- for citizen information http://hairio.info/

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http://hairio.info/

Illustrative Situational View

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For Example Power Company

All actors havetheir own layer

Overall view


VARMA tool

• Part of HUOVI portal

• Tool for preparedness planning

• Cards of the distraction = Information of the all actors involved

– Contact information (default or for the distraction)

– Action plans for the distraction

– Evaluating of the measures

• The planned actions of own and others

– Consolidation and coordinating before the situation

– Communication during the situation

– Developing and learning after the situation

• All the information needed before the situation

• Planning part, communication part and actualised partSafe Cities - 11th December 2014, Madrid

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Cards of the distraction (draft)

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HÄIRIÖ Z

TOIMINTASUUNNITELMA/TEHTÄVÄ

Pelastustoiminta

Nimi: Paavo PalomiesPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokuplaitos.fi

Viesti- ja johtokeskusten miehittäminen.Tilanteen koordinointi ja toimivaltaisten viranomaisten koollekutsuminen.Yhteydenpidon varmistaminen kuntien ja muiden toimijoiden kesken.Tilannekuvan kokoaminen ja välittäminen ylemmille tahoille sekä yhteistyökumppaneilleTiedotuksesta huolehtiminen yhdessä muiden toimijoiden kanssa.Resurssien koordinointi ja lisäresurssien hankinta.Viranomaistiedotteiden ja mahdollisten hätätiedotteiden laatiminen.Tarvittavien virka-apupyyntöjen tekeminen.Hälytysyhteyksi en varmistaminen.Mahdollisten väestönevakuointien suunnittelu

Poliisi

Nimi: Pekka PoliisiPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.poliisi.fi/jotain

Sotilasviranomainen

Nimi: Keijo KenraaliPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.mil.fi/jotain

Virka- ja työvoima-avun toteuttaminen pyyntöjen mukaisesti.Annettavan avun erityispiirteitä: - Mahdollisuus asettaa itsenäiseen toimintaan kykeneviä joukkoja erilaisiin tehtäviin- Mahdollisuus asettaa erilaista kalustoa erilaisiin tehtäviin ja olosuhteisiinErikoiskalustoapu

Terveysviranomainen

Nimi: Lauri LääkäriPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokusairaala.fi

Evakuoitavien terveydenhoito, evakuointipaikkojen järjestäminen.Sairaanhoitopiiri koordinoi viranomaisyhteistyötä ja tilannetiedon välittämistä evakuointien sekä kotisairaanhoidon järjestämiseksi.Evakuointitarpeen prioriteettijärjestyksen ylläpitäminen kotisairaalatoiminnan asiakkaiden osalta.

Tekninen toimi

Nimi: Lauri LääkäriPuhelin: 029 123 456VIRVE: (04552) 123 456 789Email: [email protected]: www.jokusairaala.fi

Oman toiminnan turvaaminen mm. kiinteistöjen osalta.Muiden toimijoiden avustaminen, mm. varavoimatarpeet, varsinkin erityisryhmien (hoitolaitokset, vanhainkodit, palvelutalot) osalta.Vesilaitosten avustaminenMahdollisuuksien mukaan, muiden kuntien avustaminen.Mahdollisten väestön evakuointien avustaminen.Tiedottamisessa avustaminen.

Sosiaaliviranomainen

12.12.2013 12.12.2013

8.2.2012

1.2.2012 2.6.2011

6.6.2013 1.2.2012

12.12.2013 12.12.2013

Sal. SMS

SMS

Email

On-line

Sal. SMS

SMS

Email

On-line

Sal. SMS

SMS

Email

On-line

SMS

Email

On-line

SMS

Email

On-line

Sal. SMS SMS

Email On-line

Yhteydet kaikkiin toimijoihin:

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

Muokkaa >>

- Communication+ delivery lists

- Action record

- Sitaution query

- Aftermath analysis

Johtovastuu: KYLLÄ Toimintasuunnitelma PUUTTUU


Progress of the Project

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HUOVI portal

HAIRIO.INFO

service

2014

• Electric Companies

• VARMA tool

• VO-TIKU pilots

Expanding

• Regionally

• By branchNationwide

service

Portal for the citizens

Portal for the authorities







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The Sello Mall Shooting 31.12.2009

Picture: Ilta-Sanomat


• Storms

• Flooding

• Power cuts

• Communication cuts


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Command and Control


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Serving the Community


www.lup.fi

www.twitter.com/lupelastus

www.instagram.com/lupelastuslaitos

www.facebook.com/lansiuudenmaanpelastuslaitos

#lupelastus


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https://www.facebook.com/lansiuudenmaanpelastuslaitos?ref=ts&fref=ts

https://www.facebook.com/lansiuudenmaanpelastuslaitos?ref=ts&fref=ts

https://twitter.com/lupelastus

https://twitter.com/lupelastus

http://instagram.com/lupelastuslaitos

http://instagram.com/lupelastuslaitos

Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services 34

Thank you for your attention !

Serving the community:Länsi-Uusimaa Department for Rescue [email protected]


mailto:[email protected]

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