maryland is where we… - meecmeec-edu.org/files/2016/07/campus-of-the-future-meec-3.30.17.pdf ·...

MARYLAND IS WHERE WE…

BALTIMORE TECHNOLOGY

INNOVATION CENTER & HARBOR

EAST OFFICES ~ 450 EMPLOYEES

…RECRUIT…RECRUIT

…LIVE

…SERVE

…WORK

INTERNET OF THINGS (IoT): Connect Everything

CLOUD: Move everything to the cloud

DIGITAL: Digitize everything

Flexibility & Efficiency

Speed, Cost, & Computing Power

Connectivity, Personalization & Prediction

Copyright © 2017 Accenture All rights reserved.

Digital experience

is the new

“Rock Climbing Wall”

Re-imagined Student

Experience

Insights to Outcomes

ARTIFICIAL INTELLIGENCE: Automate where appropriate

Automation, Convenience

Are you a

Taxicab or Uber;

Blockbuster or Netflix?

Pursuit of more sustainable, efficient,

and productive business practices

Modernized

Infrastructure

VALUEQuality of living/learning experience delivered

Technology Horizons in Higher Education

85% of high school

seniors indicated that

digital innovation was

very important to their

enrollment decision…


EF

FIC

IEN

CY

Le

ve

l o

f re

so

urc

es e

xp

en

de

d to

de

live

r liv

ing

/le

arn

ing

se

rvic

es

Digital

Internet

Computer

Cloud

IoT

Manual

AI

…yet only 13% of

college freshmen

indicated they were

satisfied with their

institution’s digital tools

A Clear Vision for the Campus of the Future

A safer, more cost effective, and sustainable campus,

that provides a re-imagined student experience in

support of student success and institutional mission









Digital experience

is the new


Re-imagined Student

Experience




Is your campus a

Taxicab or Uber;




Modernized

Infrastructure

Industry

Home

Entertainment

Banking &

Personal

Finance

Transportation

Travel

Planning

Old Service

Model

New Service

Model

Digital frameworks have changed our concept of service,

as well as our expectationsKey Concepts

Personalization

100% digital

On-demand

Seamless payment

User

empowerment

RetailSpeed and

convenience


Direct Competitors

Institutions that

directly compete

with your own

Experiential

Competitors

Services that

(partially) replace the

need for yours

Perceptual Competitors

Services that change

student expectations

Competition extends beyond traditional boundaries









Digital experience

is the new


Re-imagined Student

Experience




Is your campus a

Taxicab or Uber;




Modernized

Infrastructure

Technology infrastructure and platforms are straining to

support critical functions of the campus of the future.

INTERNET OFTHINGS

COLLABORATION/SOCIAL

ADVANCED ANALYTIC & BI

SECURITY/PERSONAL DATA

PROTECTION

MULTI-CHANNEL

OPTIMIZEDUSER EXPERIENCE

NETWORK CAPACITY

STUDENTLIFECYCLE

MANAGEMENT

CLOUD-BASEDSOLUTIONS

Structural

Support

Services

Capabilities


Core capabilities of Video Analytics platform

Measuring people flows Counting people in and out

Recognizing peopleMeasuring crowd density

Counting vehicles

Tracking flows across cameras


Video Surveillance Video Analytics

System-generated alerts notify

operator of events and anomalies

Changing the safety/security paradigm from respond and review

to predict and prevent

98% of video feeds go unseen

95% of incidents missedCopyright © 2017 Accenture All rights reserved.








Digital experience

is the new


Re-imagined Student

Experience




Is your campus a

Taxicab or Uber;




Modernized

Infrastructure

Average tuition per student has increased steadily and

significantly Average Annual Tuition, All Undergraduates

20,384 20,75621,415 21,647

22,50223,070

23,630 23,93224,420 24,878

25,409

$0

$4,000

$8,000

$12,000

$16,000

$20,000

$24,000

2004–05 2005–06 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 2012–13 2013-14 2014-15

Net Tuition Revenue Discounted Tuition


While tuition has increased significantly since 2004,

spendable net revenue has remained relatively flatAverage Annual Tuition, All Undergraduates

Discounted Tuition versus Net Tuition Revenue$13,3

92

$13,6

37

$13,8

98

$14,1

35

$14,1

99

$14,7

42

$15,0

29

$14,6

94

$14,6

03

$14,9

77

$14,9

15

$6,9

92

$7,1

19

$7,5

17

$7,5

12

$8,3

03

$8,3

28

$8,6

01

$9,2

38

$9,8

17

$9,9

01

$10,4

9420,384 20,756

21,415 21,64722,502

23,07023,630 23,932

24,420 24,87825,409

$0

$4,000

$8,000

$12,000

$16,000

$20,000

$24,000

2004–05 2005–06 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 2012–13 2013-14 2014-15



Average Annual Tuition, All Undergraduates

Discounted Tuition versus Net Tuition Revenue$13,3

92

$13,6

37

$13,8

98

$14,1

35

$14,1

99

$14,7

42

$15,0

29

$14,6

94

$14,6

03

$14,9

77

$14,9

15

$6,9

92

$7,1

19

$7,5

17

$7,5

12

$8,3

03

$8,3

28

$8,6

01

$9,2

38

$9,8

17

$9,9

01

$10,4

9420,384 20,756

21,415 21,64722,502

23,07023,630 23,932

24,420 24,87825,409

$0

$4,000

$8,000

$12,000

$16,000

$20,000

$24,000

2004–05 2005–06 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 2012–13 2013-14 2014-15


46% of public

institutions and 52% of private institutions

fell short of revenue

targets

While average tuition has increased 25% since 2004, spendable net

tuition revenue per student has increased only 11%

While tuition has increased significantly since 2004,

spendable net revenue has remained relatively flat


Case Study: Energy savings delivered to research laboratory for

major research institution in the West

17

$51,248

$120,535

$206,250

$0

$50,000

$100,000

$150,000

$200,000

$250,000

Year 1 Year 2 Year 3

Energy Savings per Lab


18

The “Internet of Things” is not just

about things…

…It’s about creating an ecosystem that enables experiences more

efficiently, and with more intelligence than individual point solutions


Factors fueling an increasingly connected world

Decreasing cost in computingOver the last ten years…

27% of mobile devices were IPv6 capable

7.2B

1.7B(24%)

Cost of Sensors

0.5x

Cost of Bandwidth

40x

Cost of Processing

60x

Proliferation of smartphonesIn 2013 by 2020

7.5B

2.9B(38%)

WW Population

Smartphone Penetration

Ubiquitous connectivityIn 2014… By 2019

54% of mobile devices will be IPv6 capable

15% penetration of 4G connections

26% penetration of 4G connections

Rise of cloud and big dataIn 2012… By 2020…

2.8EB of data16% in the cloud

40EB of data37% in the cloud


8.711.2

14.4

18.2

22.9

28.4

34.8

42.1

50.1

0.0

10.0

20.0

30.0

40.0

50.0

60.0

2012 2013 2014 2015 2016 2017 2018 2019 2020


Source: Statista

The number of devices connected to the internet will nearly

double by 2020

Number of Devices Connected to the Internet

(Numbers in Billions)

Network Use/

Connectivity

In deriving enterprise value, a cohesive underlying strategy is just as important as the technology itself

Siloed Technology vs. Platform Technology

21

Services and

Resources

Safety &

Security

Collaboration

& Learning

Energy Savings &

Sustainability

Building Mgmt &

Space Utilization

Network Use/

Connectivity

Services and

Resources

Safety &

Security

Collaboration

& Learning

Energy Savings &

Sustainability

Building Mgmt &

Space Utilization

Technology solutions on isolated platforms Technology ecosystem built on a common platform

+Transport and

Fleet Mgmt

Transport and

Fleet Mgmt


New technologies have already changed industries such as travel, banking, manufacturing, and

entertainment. These technologies have practical applications in Higher Education and the

potential for significant impact in driving innovation and student engagement.

Technology Application in Higher Education Examples

Internet of Things Change the way that students, faculty, and staff

interact with each other, and the campus itself

Reduce energy costs and improve personalization

and efficiency of service delivery across campus

Virtual Reality Enhance the classroom learning experience Ability to “travel” with a professor to an

archeological site

Machine Learning Safety/security: Predict and prevent incidents before

they even occur

Video cameras that can detect anomalies and

signal alerts to public safety

Augmented Reality Enable more lifelike demonstrations of concepts and

materials

Go inside a model of a heart to understand and

visualize how it works

Artificial Intelligence Improve efficiency and speed of service Virtual advisor can help students optimize class

schedules and decisions to drive student success

Advanced Analytics Access and leverage new, structured and

unstructured data in order to further improve

experience and outcomes

Student interaction with new technologies provides

new behavioral data, which can be layered on top

of traditional student success models

Six technologies with the potential to change higher education


Key Considerations for Success

Start with a vision. Without a clear vision, you will end up with a disjointed series of use cases,

which might be interesting, but will not deliver enterprise-level value.

Start now. Early adopters to new technology stand to garner significant competitive advantage. What

is a clear competitive advantage today will soon become the expectation for excellence.

Understand ROI. Identify use cases, estimate ROI, and prioritize based on institutional needs and

objectives

Network capacity and capability. New technologies will place strain on existing infrastructure and

network capacity.

Data security and storage. Interaction with new technologies will generate a tremendous amount of

data; where will it be stored and how will it be secured?

Analytics and business intelligence. What tools will be used to extract value from the data, and how

can it be fully utilized to improve student experience, student success, and outcomes?

Managing Partnerships. Building an ecosystem across existing and new systems, vendors, and

partnerships to ensure a high quality, seamless experience









Digital experience

is the new


Re-imagined Student

Experience




Are you a

Taxicab or Uber;




Modernized

Infrastructure

Ian Watt

Higher Education Strategy Lead

[email protected]

Miruna Burk

State of Maryland Lead

[email protected]

Tony Lista

Higher Education Client Engagement

[email protected]

mailto:[email protected]



maryland is where we… - meecmeec-edu.org/files/2016/07/campus-of-the-future-meec-3.30.17.pdf ·...

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