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MAtchUP

Authors: Veronica Meneghello (ICE) Elisabeth Schmid (ICE)

MAtchUP - SCC-1-2016-2017

Innovation Action – GRANT AGREEMENT No. 774477

This project has received funding from the European Union’s Horizon 2020 research and innovation programme under Grant Agreement N°774477

D4.12: New citizens’ engagement strategies in Antalya

WP 4, T 4.7.2

Date of document

September, 2018 (M12)

D4.12: New citizens’ engagement strategies in Antalya 2 / 55

This project has received funding from the European Union’s Horizon 2020

research and innovation programme under Grant Agreement N°774477

Technical References

1 PU = Public

PP = Restricted to other programme participants (including the Commission Services)

RE = Restricted to a group specified by the consortium (including the Commission Services)

CO = Confidential, only for members of the consortium (including the Commission Services)

Project Acronym MatchUP

Project Title MAximizing the UPscaling and replication potential of high level urban transformation strategies - MAtchUP

Project Coordinator

Ernesto Faubel

Ayuntamiento de Valencia

[email protected]

Project Duration 1 October 2017 – 30 September 2022 (60 Months)

Deliverable No. D4.12

Dissemination Level PU1

Work Package WP 4-Demonstration in Antalya

Task T 4.7.2- Citizens’ engagement and empowering

Lead beneficiary 14 – ANT

Contributing beneficiary(ies)

15-SAM

16-DEM

17-ANP

18-TAY

19-AKD

Due date of deliverable 30 September 2020

Actual submission date 30 September 2018

Estimated person-month for deliverable

7PM




Version Person Partner Date

0.1 Barbara Branchini, Francisco Azorín

KVEL 13 June 2018

0.2 Eser Karakaya SAM 29 August 2018

0.3 Eser Karakaya

Serdar Yümlü SAM 12 September 2018

0.4

Eser Karakaya

Serdar Yümlü

Habib Gültekin

Serdar Serdaroğlu

SAM 17 September 2018

0.5 Barbara Branchini, Francisco Azorín

KVEL 21 September 2018

1.0

Eser Karakaya

Serdar Yümlü

Habib Gültekin

Selçuk Ilıkcan

Ali Demir Akgünlü

SAM 28 September 2018




Table of Content

Abstract ........................................................................................................................ 8

1 Introduction ............................................................................................................ 9

1.1 Purpose and target group ............................................................................................ 10

1.2 Contribution of partners ............................................................................................... 10

1.3 Relation to other activities in the project ..................................................................... 11

2 MATCHUP Citizens’ engagement process ........................................................... 12

3 Ecosystem analysis .............................................................................................. 14

3.1 Analysis of the existing citizen engagement infrastructure ......................................... 14

3.1.1 Virtual....................................................................................................................... 15

3.1.2 Face-to-face ............................................................................................................ 19

3.2 Analysis of participatory processes and tools deployed in the district ........................ 20

3.3 Analysis of key stakeholders ....................................................................................... 32

4 Diagnosis ............................................................................................................. 35

4.1 Citizen Engagement Diagnosis ................................................................................... 35

4.2 Degree of participation of the Demonstration actions ................................................. 35

4.3 Definition of the MAtchUP virtual window ................................................................... 40

4.4 Definition of the MAtchUP F2F infrastructure .............................................................. 44

5 Action Plan ........................................................................................................... 45

5.1 City needs and priorities Workshop (WS3) ................................................................. 45

5.1.1 Inform....................................................................................................................... 45

5.1.2 Consult .................................................................................................................... 45

5.1.3 Involve ..................................................................................................................... 45

5.1.4 Collaborate .............................................................................................................. 45

5.1.5 Empower ................................................................................................................. 45

5.2 Monitoring .................................................................................................................... 46

5.3 Evaluation .................................................................................................................... 47

5.4 Gantt Diagram ............................................................................................................. 47

6 Dissemination and communication ....................................................................... 48

6.1 Approach & Strategy ................................................................................................... 48

6.1.1 Communication and Dissemination strategy ........................................................... 49

6.2 Communication Actions ............................................................................................... 52




List of Tables

Table 1. Contribution of partners ................................................................................. 10

Table 2. Relation to other activities in the project ........................................................ 11

Table 3 Antalya Virtual Infrastructure components & Degree of Use ........................... 14

Table 4 Antalya Face-to-Face Infrastructure components & Degree of Use ................ 15

Table 5 Degree of Participation for All Stakeholders ................................................... 34

Table 6 Antalya Interventions & Degree of Participation ............................................. 36

Table 7 Co-creation Features to be used for different non-technical actions ............... 43

Table 8 Antalya Action Plan – Gantt diagram .............................................................. 47

Table 9 Stakeholders & Roles ..................................................................................... 49

Table 10 Communication & Dissemination Analysis ................................................... 51

Table 11 – Communication Actions Plan..................................................................... 53




List of Figures:

Figure 1- Stakeholders in citizen engagement process ................................................. 9

Figure 2 - Four MAtchUP pillars .................................................................................. 12

Figure 3 Common Framework for citizens’ engagement infrastructure and processes 13

Figure 4- Çallı Intersection Survey by Antalya Municipality ......................................... 17

Figure 5 - Çallı Intersection Survey by Antalya Municipality ........................................ 17

Figure 6 - Requests and Complaints Page of Antalya Municipality.............................. 18

Figure 7 – Antalya Kepez Project Project Office .......................................................... 20

Figure 8- Informing citizens in the project meeting area .............................................. 21

Figure 9 - Informing citizens in the project meeting area ............................................. 21

Figure 10 - Informing citizens in the project meeting area ........................................... 21

Figure 11 - Construction Phase of Kepez Project ........................................................ 23

Figure 12 - Construction Phase of Kepez Project ........................................................ 23

Figure 13 - Notary based Lottery ................................................................................ 24

Figure 14 - Kepez Project once it is completed. .......................................................... 24

Figure 15 – Antalya City Mayor Menderes Türel informing citizens ............................. 25

Figure 16 – Billboards in Antalya informing about the Kepez Project .......................... 25

Figure 17 - Billboards in Antalya regarding the Kepez Project ..................................... 26

Figure 18 – Antalya City Mayor Menderes Türel consulting the citizens ...................... 27

Figure 19 – Antalya City Mayor Menderes Türel consulting the citizens ...................... 27

Figure 20 – Antalya City Mayor involving the citizens.................................................. 28

Figure 21– Citizens of Kepez participating in the Notary based lottery for ................... 29

Figure 22 – Citizens of Kepez participating in the Notary based lottery for their new

apartment units. ................................................................................................... 30

Figure 23 – Ground-breaking Ceremony of Kepez Transformation Project ................. 30

Figure 24 – Ground-breaking Ceremony of Kepez Transformation Project (Minister of

Urbanisation, Mayor of Antalya City, Contractor Company, business partners &

many other guests) .............................................................................................. 31

Figure 25 – New Multi-Purpose centre for NGOs of Antalya ....................................... 33

Figure 26 – Kepez Transformation Project once completed ........................................ 35

Figure 27 – SAMPAS, SURYAPI, Mayor of Antalya, General Manager of ANTEPE ... 39

Figure 28 - Decidim Feature space ............................................................................. 41

Figure 29 Co-creation for MAtchUP pillars .................................................................. 42




Abbreviations and Acronyms

Acronym Description

F2F Face to Face

NGOs Non-governmental Organizations

ICT Information & Communication Technologies

ABIM Antalya Call Centre

MUBIM Antalya District Managers Application

RES Renewable Energy Sources

MIS Management Information Systems

GIS Geographical Information Systems

TWG Thematic Working Groups

PPP Public Private Partnership

CA Communication Actions




Abstract

This deliverable reports the first year activities and definitions for the citizen

engagement processes for Antalya lighthouse project in MAtchUP project. The report is

the first release of series of engagement strategies to be delivered every year

periodically up to M36.

In the first sections of the deliverable MAtchUP citizen engagement strategies are

explained and the alignment with other WPs (esp. WP1 & WP8) is defined. Antalya

citizen engagement methodology is defined as five different phases (Inform, Consult,

Involve, Elaborate, Empower) with two main means of communication (virtual and face

to face). Section 3 analyses the ecosystem of Antalya in terms of public participation

and citizen engagement. Existing tools and channels both for virtual and face to face

measures have been reported. As the demo district is a part of large scale urban

transformation project based on Act 6306. “Urban Transformation of Disaster Risky

Areas” in Turkey, the public engagement activities that have been achieved up to now

also reported in this section. In the Diagnosis section, the new initiatives and activities

that are going to be held from M12 during the MAtchUP project are identified and

relevant stakeholders and their degree of participation is analysed. These activities are

reported in an action plan and relevant activities and communication actions have been

reported in Section 6 aligned with WP8 Dissemination activities of MAtchUP project.

The next deliverable will include the realized activities between M13-M24 and will be

reported at M24, September 2019.




1 Introduction

The aim of this document is to define the citizen engagement strategy to deploy in the

demonstration site of Antalya (New Kepez Santral Smart City) during the MAtchUP

project. The aim here is to explore the existing citizens’ engagement and participatory

processes in Antalya by describing the existing infrastructure and services already in

use for policy implementation and city strategic plans. The ecosystem analysis first

describes the main methodology to be followed during the MAtchUP project and then

defines relevant stakeholders from civil society, business, industry, research

organization to the local authorities. Virtual and Face 2 Face tools have been identified

and will be integrated during the MAtchUP project has been defined and adapted for

upcoming period activities. An action plan for the relevant activities, their required

degree of participation and a preliminary timeline is provided with relevant measures

for monitoring and evaluation.

In Antalya, we accept citizen engagement as a process of institutional and citizens’

transformation for various stakeholders of the city. The participation of the quadruple

helix of open innovation is therefore essential.

Figure 1- Stakeholders in citizen engagement process

The aim of this deliverable is intended as a summary of the methodology, work

implemented and the main introduction of the following chapters and to analyse the

existing citizen engagement infrastructure and processes, in order to ensure the

efficiency and effectiveness of the MAtchUP new citizen engagement strategies.




Chapter 2 is intended as a summary of the methodology to be followed in MAtchUP,

the general framework for awareness, capacity building and infrastructures &

environment to be used for the participation processes.

In Chapter 3, the ecosystem of Antalya citizen engagement infrastructure and

processes are analysed in two methods: Existing Virtual and Face-to-Face (F2F)

infrastructure and studies have been identified. This chapter describes existing citizen

engagement methodologies and tools of Antalya and the studies that are done during

the urban transformation process of New Kepez Santral district. In order to make the

selection of the existing structure, based on the analysis, existing virtual and F2F

infrastructures suitable for MAtchUP are selected among the available infrastructure

components. Also, stakeholders are defined and explained. How and where they

intervene in the project and through which methodologies they get engaged are

studied.

Chapter 4 defines the Diagnosis which aims to provide the results of the Ecosystem

Analysis that is taken into account in the Action Plan, in order to optimize the MAtchUP

citizen engagement strategy deployment. This chapter includes citizen engagement

virtual tools (Co-Creation) and face to face activities to be implemented during the

MAtchUP Project.

Chapter 5 provides the Antalya citizen engagement process action plan for the next

two years. City needs and priorities Workshop, Citizen Engagement Activities,

Monitoring and Evaluation will be the main aims in this chapter.

Chapter 6 defines Antalya pilot dissemination and communication approach, channels

and activities linked with WP8.

1.1 Purpose and target group

This deliverable aims to provide the citizen engagement common framework that will

be applied during the MAtchUP project and citizen engagement approaches and

activities for specifically Antalya lighthouse interventions. This deliverable targets the

citizen engagement stakeholders including the citizens (civil society), public

administrations (Antalya Metropolitan Municipality, ANTEPE, district municipalities,

other government authorities in Antalya, NGOs), Businesses and Research institutes

and universities in Antalya.

1.2 Contribution of partners

The following Table 1 depicts the main contributions from participant partners in the

development of this deliverable.

Table 1. Contribution of partners

Participant short name

Contributions

ANT Antalya Metropolitan Municipality – The metropolitan municipality of Antalya is responsible from the New Kepez Urban Transformation project as the highest authority in Antalya who oversees the whole




process of the project. ANT is the responsible body for the deliverable.

ANP

ANTEPE Construction – ANTEPE is Antalya Metropolitan Municipalities’ commercial company (body) who is responsible for the for the implementation of the New Kepez Urban Transformation Project. ANP contributed from the F2F participation activities in the demo district.

SAM

SAMPAS – SAMPAS is the official consultant of the project who initiated the New Kepez Urban Transformation project and the company also co-ordinates the stakeholders with the support of the Antalya Metropolitan Municipality. The company will also implement the co-creation platform. SAMPAS has drafted and supported/assisted Antalya in the development of the deliverable esp. in Sections 3,4,5.

AKD Akdeniz University – The University contributed from citizen engagements perspectives such as preparing questionnaires and making surveys on certain subjects with the public.

DEM DEMİR ENERJİ contributed as a consortium partner (energy).

TAY TAYSİM contributed as a consortium partner (mobility).

1.3 Relation to other activities in the project

The following Table 2 depicts the main relationship of this deliverable to other activities

(or deliverables) developed within the MATCHUP Project and that should be

considered along with this document for further understanding of its contents.

Table 2. Relation to other activities in the project

Deliverable Relation to D4.1

D1.1 D1.1 defines the underlying philosophy of the citizen-centric approach followed in MAtchUP with detailed explanation for each lighthouse city.

D1.2 D1.2 describes citizen capacity building, engagement strategy, infrastructure, methodology in MAtchUP.

D4.x ANTALYA Work Package. The strategy for public participation developed will accompany the whole MAtchUP interventions starting from detailed definition (D4.1-4.3) to energy (D4.4 – 4.6), mobility (D4.7, 4.8), ICT (D4.9, D4.10) and non-technical actions and related deliverables (D4.11 – D4.13).

D7.x The strategy developed in Chapter 6 for publication and participation will go hand in hand with international projects to support the implementation processes of sustainable Action Plans of other cities.

D8.x The strategy developed for public participation will be coordinated in alignment with project-wide dissemination and communication activities for Antalya.




2 MATCHUP Citizens’ engagement process

The general objective of the citizen engagement is the empowerment through the

involvement in the decision making and policies processes. The strategy has to cover

three main dimensions in order to enable a real empowerment:

- Awareness about the New Kepez Santral Urban Transformation and Smart

City initiatives in Kepez and Antalya in general

- Capacity building at the metropolitan municipality – at the individual and

collective level for urbanization processes / development

- Generation of a favourable infrastructure and environment allowing the

development of an active and binding participation among citizens and all other

stakeholders of urbanization and smart city initiatives

These three dimensions will be covered under the four MAtchUP pillars: Energy,

Mobility, ICT and Social (Figure 2).

Figure 2 - Four MAtchUP pillars

Along the Project several participatory activities are planned with different key actors

and at different levels: under WP1 along the characterization and the strategic

planning, under WP8 under the Communication and Dissemination activities, and, in

the demo site of Antalya, along the citizens’ engagement actions (WP4). The features

of participation, co-decision, social inclusion and synergies with existing initiatives (see

D1.1) shall nurture the MAtchUP processes, both at the city and the project level. The

several participatory activities scheduled along the Project should be understood as a

continuous process and the synergies among the citizens’ engagement actions, and

between them and the existing initiatives under the planning, demonstration and

replication actions should be identified, put in value and strengthen.

In order to clarify the common participatory environment, the following figure (Figure 3)

shows the citizens’ engagement infrastructure and processes planned along the




MAtchUP Project at different levels, allowing conceptualizing them as parts of one

common framework (Figure 3).

Figure 3 Common Framework for citizens’ engagement infrastructure and processes




3 Ecosystem analysis

The aim of this section is to analyse the existing citizen engagement infrastructure and

processes in Antalya and especially in the Kepez Urban Transformation area. The

ultimate goal is to ensure and guarantee ‘MAtchUP new citizen engagement strategies’

which will be efficient, effective and useful.

3.1 Analysis of the existing citizen engagement infrastructure

This section describes the existing citizen engagement infrastructure and their degree

of use.

Table 3 Antalya Virtual Infrastructure components & Degree of Use

Infrastructure

components & Degree

of use

Inform Consult Involve Collaborate Empower

OBJECTIVE Providing

balanced and

objective

information in

a timely

manner

Obtaining

feedback on

analysis,

issues,

alternatives

and decisions

Working with the

public in order to

make sure that

concerns and

aspirations are

considered and

understood

Partnering with

the public in

each aspect of

the decision-

making

Final

decision-

making in

the hand of

the public

Web site of Antalya √ √

Antalya demand &

complaint channels √ √ √

Online E-Government

Services √ √ √ √ √

ABİM √

MUBİM √ √

Call Centres √ √ √ √ √

Social Media √ √

Whatsapp √ √

(Source: IAP Spectrum of Public Participation, D1.2)




Table 4 Antalya Face-to-Face Infrastructure components & Degree of Use

Infrastructure

components & Degree of

use

Inform Consult Involve Collaborate Empower

Billboards √

Meetings with other

stakeholders

√ √ √

Urban Transformation

Office (Meeting Point)

√ √

Workshops √ √ √ √

Events √ √

There are 5 participation degrees of the public participation in Antalya:

INFORM: to provide balanced and objective information in a timely manner to

the citizens.

CONSULT: to obtain feedback on analysis, issues, alternatives and decisions.

INVOLVE: to work with the public to make sure that concerns and aspirations

are considered and understood.

COLLABORATE: to partner with the public in each aspect of the decision-

making.

EMPOWER: to place final decision-making in the hands of the public.

In this section, according to these 5 participation degrees, the Virtual and Face-to-Face

channels are described.

3.1.1 Virtual

As of today, Antalya Metropolitan Municipality does not have a co-creation or a

participatory platform. The municipality continues working on the Web, communication

channels (call centres, billboards, meetings, e-Gov modules), social media, etc.

OTHER VIRTUAL TOOLS:

Web site of Antalya (https://www.antalya.bel.tr) is being used by the

Metropolitan Municipality of Antalya for many years and the website(portal) is

being updated frequently. General Information on Antalya, the Metropolitan

https://www.antalya.bel.tr/




Municipality, Mayor, Strategic Management, Channels for citizens such as

contact, disabled citizens, etc are being shared on this website

Antalya demand & complaint channels: Through this channel, the citizens not

only can acquire telephone and fax numbers of many institutions related to the

municipality but also they are able to fill in demands and complaints

(https://ebelge.antalya.bel.tr/SikayetOneri/Index).

WhatsApp, Call Center (ABİM) and MUBİM – Through Whatsapp application,

the citizens can contact the municipality and send them voice or document

related inquires, mostly through mobile phones. Through ABİM, all sorts of

announcements and notices are made also many public institutions phone and

fax numbers are shared. (https://www.antalya.bel.tr/i/iletisim) Through MUBİM,

the municipality manages the interactions between the citizens and the local

authorities which are called ‘Muhtarlık’ in Turkey. These are responsible for

neighbourhood management. https://muhtar.antalya.bel.tr

Online E-Government Services: https://online.antalya.bel.tr/ - This e-

municipality (e-government related) portal includes sub departments and

functions for users such as fast payment, funeral activities, debt inquiries,

procurements, etc. (https://online.antalya.bel.tr/)

Social Media: Antalya Municipality and SAMPAS and other local stakeholders

have been actively using Social Media to inform, involve and consult the

citizens about the general aspects of the project.

COLLABORATING WITH THE CITIZENS:

Many surveys were implemented in Antalya city in order to collaborate with the public

and the citizens.

Antalya Municipality can deploy surveys & questionnaires in order to get feedbacks

from the citizens. Antalya Municipality software systems have capabilities such as

creating and disseminating surveys & questionnaires.

Example: Antalya Municipality applied a survey for the ‘Çallı Kavşağı (Çallı Intersection

in 2015) and asked the citizens of the city if they would be willing to see an overpass

on the intersection or not with the aim of easing and relaxing the car traffic. Please see:

(https://www.antalya.bel.tr/calismalarimiz/yonetim-ve-e-belediye-calismalari/anket-

uygulamasi---calli-kavsagi)

https://ebelge.antalya.bel.tr/SikayetOneri/Index

https://www.antalya.bel.tr/i/iletisim

https://muhtar.antalya.bel.tr/

https://online.antalya.bel.tr/

https://online.antalya.bel.tr/

https://www.antalya.bel.tr/calismalarimiz/yonetim-ve-e-belediye-calismalari/anket-uygulamasi---calli-kavsagi

https://www.antalya.bel.tr/calismalarimiz/yonetim-ve-e-belediye-calismalari/anket-uygulamasi---calli-kavsagi




Figure 4- Çallı Intersection Survey by Antalya Municipality

Figure 5 - Çallı Intersection Survey by Antalya Municipality

Collecting ‘Requests and Complaints’ is an important collaboration strategy for both

Municipalities: Antalya Metropolitan & Kepez. This way, the public will not get involved

in decision making processes but also they will be empowered for critical decisions

which will affect public life dramatically.

Antalya Metropolitan Municipality has a portal for collecting requests & complaints.

(https://ebelge.antalya.bel.tr/SikayetOneri/Index)





In this web portal, citizens are able to:

Filling in a complaint

Making a request

Appreciate (a) certain decision (giving thanks)

Making a suggestion

Informing in

Making/registering a wish

Figure 6 - Requests and Complaints Page of Antalya Municipality

EMPOWERING THE CITIZENS:

The decisions taken together with the public, both in the city of Antalya and also in the

Kepez Transformation Project, are being implemented and the feedbacks are given to

the citizens. Using billboards throughout the city, especially by the municipality, using

mass media like television & radio channels are some examples…

We should have a selection criterion for the virtual infrastructure and F2F structure and

we have decided to select the following criterial:

The virtual infrastructure should be;

User friendly and easy to use (for all types of users – including admins)

Effective and efficient, functional,

Easy to administrate,

Multi-lingual,

Preferably open-source tool,

Capable of allowing the users to Inform, Consult, Involve, Collaborate,

Empower the citizens

Survey enabled




Key Alliances:

The public sector alliance which includes the Ministry and the Municipality.

Since both of them are from the same political parties (AKP – Justice and

Development Party), as we have observed, they work in a very positive co-

ordination and in a very efficient way. The public parties also represent the

citizens; therefore, the public parties are supposed to make alliances with the

citizens for the best results possible in Kepez Project.

The private sector alliance which includes the companies, consultant

company, contractor company and other sub-contracted firms which aim for

the same result.

Key Conflicts:

Right owners made agreements with the contractor in the supervision of the

Municipality and the Municipal Company which is responsible for the whole

Kepez Transformation Project. Therefore, there can be certain conflicts

between the contractor company (SURYAPI) and the right owners in terms of

the delivery of new apartments and other units.

Just as described above, a very similar conflict may occur between the Private

Sector (especially the construction company SURYAPI) and the public

authorities (Municipality of Antalya). Since the tender was won by SURYAPI,

the employer is Antalya Municipality therefore if there will be any delays or

cancellations of the work, a serious conflict may come about.

3.1.2 Face-to-face

There are certain opportunities Antalya Municipality can use / offer to citizens in order

to engage them face-to-face in processes.

i. Since the aim is to inform, involve, collaborate, consult and even empower as

many citizens as possible about certain decisions before they are taken,

television / radio programs and advertisement can be used.

ii. Enabling citizens to participate in the municipal parliamentary meetings and

also in the ordinary/daily meetings. This will not only allow the citizens to

monitor what is happening and being talked during municipal parliamentary

meetings but also they will be allowed to participate and speak during these

meetings.

iii. Antalya is a fast developing city, including the Kepez area where the Kepez

Urban transformation is taking place. In this mega transformation project, the

contractor company (SURYAPI) opened a sales (project) office in order to sell

newly developed business and commercial units. Thousands of people visit

these sales offices from all over the city and give a great opportunity for face-to-

face interactions. Such interactions can certainly be used to get maximum

feedback from the citizens.

iv. Shopping centres and social gathering areas are plentiful in Antalya city.

Therefore, Antalya municipality can deploy teams of people for the aim of

collecting feedback from the citizens when these citizens visit shopping centres




or social gathering areas. Also such gatherings can be used to inform the public

on many issues. A ‘two-way’ information sharing would be possible.

Figure 7 – Antalya Kepez Project Project Office

3.2 Analysis of participatory processes and tools deployed in the district

Kepez urban transformation project is one of the most important participation models

which has been developed in Turkey. We can examine the participation process of

right owners under 3 main headings:

USED INFRASTRUCTURE:

Preliminary Information Process: All right owners were contacted and

requests were recorded one by one. Opinions of the right owners were received

during the project phase. Interactions between the right owners living in the

area were enabled and this way, people interacted with each other about the

new transformation project which was being planned. (COMPLETED)




Figure 8- Informing citizens in the project meeting area

Figure 9 - Informing citizens in the project meeting area

Figure 10 - Informing citizens in the project meeting area




Gathering Permission Phase: Once the project idea was matured between

the consulting company(SAMPAS) and both municipalities (Antalya

Metropolitan and Kepez) and after the preliminary approvals from the right

owners living in the area, the project idea was taken to the Cabinet of Ministers

of the Turkish Government (a requirement for all transformation projects by

law). The Cabinet of Ministers approved the transformation project in Kepez

area therefore the permission of the state was taken. (COMPLETED)

Project Meetings with the Right Owners Phase: Once the approval was

taken from the government of Turkey, the project meetings were initiated. All

the people and families were invited to a series of meetings in which all the

political elites and the mayors were present. The right owners (people living in

the project area) were informed with project films and slide shows. Also, the

mayors informed the public first hand, face-to-face and all the questions were

answered. (ONGOING)

Tendering Phase: Once the right owners were very well informed about the

planned project, almost all powerful and successful construction company and

their owners (including the top managers of these companies) in Turkey were

invited to the preliminary check of the area in Kepez which was to be

transformed. The mayor of Antalya Metropolitan Municipality Mr. Menderes

Türel hosted all the guests and the mediator party was SAMPAS. All companies

took a very close look at the area in Kepez and had a chance to make the first

analysis of the project. Eventually, the project was tendered out by the

municipality and SURYAPI Company won the bid. The contractor was decided.

(COMPLETED)

Preparing for the Construction Phase: People living in the area were moved

to other parts of the city and their rental fees were given to them by the Ministry

of the Urbanisation for a period of time. Once the people left the project area,

the whole project area (140 acres) were completely demolished, trees were

gathered to another site for future planting, the infrastructure was completed by

the responsible municipalities and eventually the area was perfectly ready for

the construction. (COMPLETED)

Actual Construction Phase: According to project schedule, the first phase

(right owners’ dwellings) of the construction (800.000 m²) is planned to be

completed in the first quarter (Q1) of 2019. Throughout this process, a ‘total

agreement’ with the rights owners has been reached and they have been

informed about the construction process. Also, the right owners were informed

about the quality of construction and new living spaces in the project.

(ONGOING)




Figure 11 - Construction Phase of Kepez Project

Figure 12 - Construction Phase of Kepez Project

ACHIEVED DEGREE OF PARTICIPATION & PEOPLE INVOLVED:

Determination of the dwellings (housing units) to be given to the right

owners by drawing: Once the construction of the project was started, 3,265

rights owners in Kepez-Santral Urban Transformation Project, participated in a

notary based lottery. Through this lottery, each individual or family was going to

determine which unit (business or commercial) would be returned to them.

(COMPLETED)




Figure 13 - Notary based Lottery

Figure 14 - Kepez Project once it is completed.

INFORMING THE CITIZENS:

All the billboards in the city were used in order to inform the citizens about the new

project that was being planned in Kepez area. More than 10 meetings were organised

by the Municipality and the consultant company (SAMPAS) and the municipality made

sure that all the people living in the area actually knew what was being planned.

Many booklets and leaflets were prepared by the consultant company in the

supervision of the Municipality of Antalya in order to inform the citizens. A ‘Project




Office’ was opened in Kepez area in order to inform people Face-to-Face and

communicate all the details of the new project. Some television and radio programs

were used to inform not only Kepez people but also the other citizens in Antalya.

(ONGOING)

Figure 15 – Antalya City Mayor Menderes Türel informing citizens

Figure 16 – Billboards in Antalya informing about the Kepez Project




Figure 17 - Billboards in Antalya regarding the Kepez Project

CONSULTING WITH THE CITIZENS:

During the organised 10 meetings before the project even started, the Mayor of Both

Antalya greater city and the Mayor of Kepez (including others from the political party

teams) consulted with the people living in Kepez area. The issues consulted with the

citizens of Kepez are:

Do you actually want a transformation in your area(Kepez) together with other

stakeholders or instead would you like to do something on your own?

What would you require / request for the transformation of your land / apartment

/ home? What are the conditions you require? (Both for the Municipalities and

the contractor company)

Who would you like the contractor company to be and what percentage of the

final outcome would you be willing to share with the contractor company?

(ONGOING)




Figure 18 – Antalya City Mayor Menderes Türel consulting the citizens

Figure 19 – Antalya City Mayor Menderes Türel consulting the citizens




INVOLVING THE CITIZENS:

From the very beginning, the municipality of Antalya and all the other stakeholders of

the Kepez transformation project were aware of the fact that if the citizens are not

involved in the whole process, the project would fail. Again, the citizens were the part of

the project from the very beginning with the organized meetings where the whole

citizens were invited.

At one point, the transformation project required that the people who used to live in the

transformation area to get their new apartments /commercial units. Therefore, the

authorities decided to organize a ‘Notary based Lottery’ where the whole people would

be present and witness who is getting what. The draw for the new apartments and

commercials were held on 1 March 2018.

During the lottery, 5073 units in the first phase of the construction have been delivered

to 3265 families based on their rights within an official notary based lottery (ANT, ANP).

This was realized in late February 2018 within four days of a very successful citizen

engagement and lottery where each day thousands of people attended.

Being present at the lottery, Mayor of Antalya City Menderes Türel said: ‘For more than

30 years, we have been dreaming about this urban transformation project. We are

going to deliver the deeds of the new flats to the right owners in 2019. We had said that

Kepez Santral area would develop dramatically through this project, it is already

understood from the interest of people during the lottery process that this will happen

indeed.’ (ONGOING)

Figure 20 – Antalya City Mayor involving the citizens




Figure 21– Citizens of Kepez participating in the Notary based lottery for

their new apartment units.




Figure 22 – Citizens of Kepez participating in the Notary based lottery for their new apartment units.

In Antalya Kepez district, the initiation of the construction of the Kepez Transformation

project was organized. The public and the mass media (Press, television & radio

stations) were present at this meeting which 2 ministers were also invited.

(COMPLETED)

Figure 23 – Ground-breaking Ceremony of Kepez Transformation Project




Figure 24 – Ground-breaking Ceremony of Kepez Transformation Project (Minister of Urbanisation, Mayor of Antalya City, Contractor Company, business partners & many

other guests)

BUDGETARY ASPECT:

In terms of the participatory budget aspect, 2 major budgets that were available for the

whole transformation project:

Municipal Budgets (Antalya Metropolitan Municipality & Kepez Municipality):

The initial spending was made through these budgets, especially from the

Metropolitan municipality of Antalya since the whole project area belongs to the

municipality. Also, since the project area is in Kepez district, the municipality of

Kepez also contributed to certain spending.

Ministerial Budget (Ministry of Environment and Urbanisation): The right

owners (people who used to live in the project area) were transferred to rental

apartments for the whole period of the construction of the new project and most

of the rental costs were sponsored by the ministry of Urbanisation for a certain

period. (COMPLETED)




3.3 Analysis of key stakeholders

There are many public shareholders in the Kepez Transformation project of Antalya

city:

Public administration represented by the Municipality:

Ministry of Urbanisation and Environment: The ministry makes the highest level

of decision making in terms of the structure of the project, ultimately represents

the government of Turkey.

Municipality of Antalya: The Municipality is responsible from everything in the

city scope. Therefore, the implementation of the transformation is managed by

the Municipality.

ANTEPE: is the Antalya Municipality’s company which is responsible from the

commercial implementation of the transformation project.

Suppliers, representing the private sector, industry, financial entities:

SAMPAS is responsible as the official consultant company of the Kepez

Transformation Project which acts as a mediator between many parties such as

the ministry, municipality, citizens living in the area (right owners), contractor

company, other supplying companies, universities, etc…

SURYAPI: is the company responsible from constructing the new Kepez under

the supervision of the Municipality and other local authorities.

Financial Entities are also participating in the project and giving certain credit

lines to companies that are developing the new Kepez.

Citizens and civil society organizations:

Right Owners (People living in Kepez area): The people, families, who have

been living in Kepez District of Antalya city for decades. The main goal of the

transformation project that takes place in Kepez is to increase the living

conditions/standards of the families in every way; Better health services, better

& higher education, well-paying jobs, more secure societies, high technology

environment, better mobility, etc. are just some of the targets the transformation

wants to achieve.

Chamber of Architects & Engineers, Environment, City Planning

University, research or the academy:

Akdeniz University of Antalya is being a part of this transformation that is taking

place in Kepez area of Antalya city. The university is a partner in Matchup

project.

Citizens and NGOs: There are 3.265 right owner families / individuals (citizens living in

the area) in the Kepez Urban Transformation Project. As the transformation completes,

since there will be residential and commercial areas in new Kepez, there will be more

than 40.000 people living and working in the new Kepez area.

A new multi-purpose center has been built by the Kepez Municipality for the NGO’s

inside Kepez district which will support the transformation project which is under

development in Kepez. The name of the new center will be Neşet Ertaş and it is




completed in 2017. (http://www.milliyet.com.tr/kepez-de-stk-lara-hizmet-ofisi-aciliyor-

antalya-yerelhaber-1852170/)

Figure 25 – New Multi-Purpose centre for NGOs of Antalya

Table 5 provides the degree of participation for all stakeholders of Antalya lighthouse

project. Each partner is analysed from their participation perspective in different stages,

their means of participation and explanations.

http://www.milliyet.com.tr/kepez-de-stk-lara-hizmet-ofisi-aciliyor-antalya-yerelhaber-1852170/

http://www.milliyet.com.tr/kepez-de-stk-lara-hizmet-ofisi-aciliyor-antalya-yerelhaber-1852170/




Table 5 Degree of Participation for All Stakeholders

Channels and spaces for citizens’ engagement Participation degree Type Purpose & involved agents

Info

rm

Co

ns

ult

Inv

olv

e

Co

llab

ora

te

Em

po

wer

Fa

ce to

face

Virtu

al

Ministry of Urbanization and Environment

X X X

The Ministry of Urbanization gives the very first permission for any urban

transformation project in Turkey, as was the case in Kepez project. Ministry

also gets involved in the construction phase by allowing the total meter

squares to be produced.

Antalya Metropolitan Municipality X X X X X X X

Antalya Metropolitan Municipality is the main responsible from the Kepez

urban transformation project since the whole area to be transformed belongs

to Antalya Metropolitan Municipality.

Local Authorities (Governorship, city directorates) X X X X X The local city councils are also a part of the project by assisting the citizens.

ANTEPE X X X X X X

ANTEPE is the commercial company of Antalya Metropolitan Municipality

therefore essentially it is ANTEPE who is practically responsible from the

Kepez transformation project.

SAMPAS X X X X X X

SAMPAS is the main consultant company of Kepez urban transformation

project. SAMPAS initiated the whole project by talking and convincing Antalya

Municipality and also the right owners living in the area together with the

municipality.

District Municipality X X X X X X X Kepez District Municipality will support the urban transformation project by

assisting the citizens.




4 Diagnosis

4.1 Citizen Engagement Diagnosis

The citizen engagement has started from day 1 and from the very first day of Kepez

Urban Transformation project in Antalya City, not only the right owners (people who

have been living in Kepez area for decades) are contacted but also all the other

stakeholders. More than 10 meetings were arranged by the Municipality of Antalya in

order to get in communication Face-to-face with the actual people living in Kepez area

and in order for them to really understand what is being planned and what are the

aims/intentions/expected results of the whole project.

The general strategy of citizen engagement will continue the same way - informing the

citizens fully, consulting them for their ideas and opinions, getting them involved in the

decision making process, collaborating with them and empowering them by allowing

them to take part in the decision making process.

Figure 26 – Kepez Transformation Project once completed

4.2 Degree of participation of the Demonstration actions

This section analyses the demonstration actions in Antalya and their dependency

among different phases of citizen engagement, tools to be used and their explanations.

Table 6Table 5 provides Antalya interventions and their degree of participation.




Table 6 Antalya Interventions & Degree of Participation

Topics Categories Interventions

Info

rm

Co

nsu

lt

Invo

lve

Co

llab

ora

te

Em

po

wer

Vir

tual

F2F

Reason

Dis

tric

t/B

uild

ing

s

Domotics & Smart Controls

A6 Smart controls & domotics (SAM) X X X X

Inform and involve citizens for smart domotics and smart control devices and get feedback from them.

Building Integrated RES A3 PV installation for public buildings (ANT) X X X

To inform and consult the citizens about the PV installations on the public building. Consultation about how it can be done, any ideas welcome.

A4 Solar thermal collectors’ installation for residential buildings (ANP)

X X Inform the citizens about the electrical storages.

Storage A5 Electrical storage for buildings and charging stations (ANT)

X X Inform the citizens about the electrical storages.

New buildings A1 Residential blocks 18,000 m2 (B energy rating district) (ANP)

X X X Inform the public about the new buildings and the details.

A2 New construction of public tertiary buildings 50,000 m2 (min B energy rating) (ANP)

X X Inform the public about the new buildings and the details.

Cit

y In

fras

tru

ctu

res

Smart grids A7 Smart meters (SAM) X X X

Inform the citizens about the smart grids. Consult with them about their potential concern.

Public lighting A8 Led Public Lighting (ANP) X X X X

Inform the citizens about the Public Lightning. Consult with them about any preferences about/of lightning.

A9 Smart control of public lighting (ANP) X X X X

Inform the citizens about the Public Lightning. Consult with them about any preferences about/of lightning.

Urban RES A10 PV systems with a total capacity 5MWp (ANT)

X X X Inform the citizens about the electricity generation. Consult with them about their preferences.

A11 LFG and electricity generation (ANT) X X Inform the public about the new buildings and the details.

Electrical storage A12 Integration of district electricity storage (ANT)

X X Inform the citizens about Electrical Storage

Mo

bili

ty Electric vehicles A13 2 e-buses (ANT)

X X X Inform the citizens on electric vehicles, consult them about their preferences on these vehicles.

A14 20 e-vehicles for municipality fleet (ANT)

X X X Inform the citizens on electric vehicles, consult them about their preferences on these vehicles.




A15 30 e-bikes (ANT) X X X

Inform the citizens on electric vehicles, consult them about their preferences on these vehicles.

Charging stations A16 5 e-vehicle charging points (ANT) X X X

Inform the citizens on charging stations, Consult them about their preferences on charging stations, where and how they should be.

A17 5 e-bike charging stations (ANT) X X X


A23 e-bus charging stations (ANT) X X X


Demand management: EV-to-grid / grid-to-EV

A18 Management of charging systems (SAM)

X X Inform the citizens about the charging units and e-fleet.

A22 Management of e-fleet (SAM) X X Inform the citizens on management of e-fleets.

Multi-modality A19 2 multimodal hubs (ANT) X

Inform citizens on multi-modality (transportation) Consult them about their preferences.

A20 Integrating existing light rail with eBike station and bus transport (ANT)

X X Inform the citizens on the integration.

A21 Applying last mile mobility for citizens via integration of e-bike station with the light rail station (ANT)

X X X Inform and consult the citizens on last mile delivery solutions.

Urb

an

Pla

tfo

rm

Urban Platform A39 New open data gateway (SAM) X X Inform the citizens on urban platforms.

A40 New open API developments (SAM) X X Inform the citizens & developers on urban platforms APIs.

A41 Big data functionalities (SAM) X X Inform the stakeholders on big data analytics.

IoT A42 Iot adaptors (SAM) X X Inform the citizens on IoT.

No

n-t

ech

nic

al

acti

on

s

Policy improvements A24 City policies update: taxes, subsidies, traffic management and electro-mobility promotion (ANT)

X Inform the citizens.

A25 Single window/desk for energy retrofitting and high energy performance greenfield construction (ANT)

X X X X Inform and consult the citizens.

A26 Smart district-level energy renaissance strategy (ANT)

X X X X Inform and consult the citizens on energy strategies.

Innovative Businesses A28 Lighthouse economic and social living X X X X Inform the citizens about innovative business. Involve them




lab (ANP) in the process, Involve them about their potential thoughts, ideas and preferences. Collaborate with them about the innovation process.

A29 Demand management living lab (ANT) X X X X

Inform and consult relevant stakeholders on demand management.

A30 PPP modelling guidelines for creating smart districts via urban transformation (SAM)

X X X X Inform and consult the citizens on PPP models.

Urban Planning A31 Antalya upscaling plan (ANT) X X X Inform the citizens about the urban planning.

A32 SEAP to SECAP Upgrade and monitoring of actions (DEM)

X X X Inform the citizens about the SECAP process.

A33 Update of sustainable urban mobility plan (ANT)

X X X Inform the citizens about the urban mobility plans.

Citizens‘ engagement A34 Participation – co-creation model in Antalya (SAM)

X X X X X X X Inform, Consult, Involve, Elaborate and Empower the citizens using co-creation portal and methods.

A35 Citizens’ feedback channel (SAM) X X X X X X X

Inform, Consult, Involve, Elaborate and Empower the citizens using co-creation portal and methods.

A36 Local toolkit for production, storage and self-consumption of renewable energy at the district scale (ANT)

X X X X X X X Inform, Consult, Involve, Elaborate and Empower the citizens on renewable energy usage.

Staff exchange A37 City mentoring (ANT) X X Inform and collaborate with the staff.

A38 Collaboration with Covenant of Mayors Office to communicate SEAP and SECAP experiences (DEM)

X X X Inform the citizens about the SECAP process.




The participation of the stakeholders in the project are planned to be maximized due to

the need to collaborate for the successful outcome of the project. The public

participation was maximised by organising necessary and required meetings with the

citizens living in Kepez Transformation area and also with the project offices which

were opened in the transformation area. These offices allowed the citizens to get

information about the project and its progress. With these information and sales offices,

consultations, involvement of the citizens and their participation in the project was

guaranteed.

The municipality and the ministry, as the main stakeholders in the project, involved in

the project from the very beginning, together with the private sector representative

consultant company SAMPAS (SAM). The project was initiated with a ‘public – private

partnership’ which was aiming to enhance and transform the Kepez area of Antalya

City. Antalya Municipality’s development company ANTEPE (ANP), which is

responsible from the development of Kepez Transformation project, was involved in the

project.

At the second stage, the citizens were involved through meetings and gatherings. They

were informed about the project, they were consulted and they were asked for further

collaboration in the coming years in order to guarantee the successful outcome of the

project.

Moreover, the first phase of billboards, especially in Kepez area was deployed in order

to inform the citizens further and advertise the project.

At the third stage, the tendering of the new Kepez Project Development (construction

phase) was initiated. SURYAPI, a company well known in the construction sector in

Turkey, won the tender and became the contractor of Kepez Transformation Project.

Figure 27 – SAMPAS, SURYAPI, Mayor of Antalya, General Manager of ANTEPE




4.3 Definition of the MAtchUP virtual window

The Current IT infrastructure of the Municipality has the following modules:

Management Information Systems (MIS) including 30+ modules of tax management, accounting, HR, procurement, ticketing and other departmental requirements Geographical Information Systems (GIS) 3rd Party Integrated Solutions e-Government Integrations e-Municipality Mobile Citizen Solutions MUBIM – Regional District Authorities Management Portal City Council Decision Portal Web Interfaces of Antalya E-Ticketing for Theatres Accessibility Portal for Antalya City Information System 360-degree Panoramic View Portal Smart Cities initiatives

In terms of Match-up, a co-creation tool is targeted and planned to be put in service in

addition to the existing modules and services (see above). Therefore, as one of the

most promising online, open source collaboration platforms, Antalya Metropolitan

Municipality has been evaluating Decidim tool (www.decidim.org) for future use.

Decidim is quite a success story originating from Spain. Decidim has gained a great

degree of success in Barcelona, as of July 2017 by hosting 12 participatory processes,

more than 10.000 collected proposals, more than 20.000 participants, more than 1.500

results, more than 650 face-to-face meetings and more than 180.000 votes in favour

collected. After this success story, including another lighthouse city of MAtchUP,

Valencia has been using this tool and the number of municipalities using this tools has

increased dramatically2.

According to Decidim.org, “Decidim is more than a digital platform: it’s a common's free

and open project and infrastructure involving code, documentation, design, training

courses, a legal framework, collaborative interfaces, user and facilitation communities,

and a common vision. The Decidim tool is capable of helping citizens, organizations

and public institutions self-organize democratically at every scale.”

Decidim is the main platform considered to be used during the MAtchUP project and

Urban Transformation process for New Kepez Santral Smart City, in Antalya for co-

creation and participatory processes.

For Antalya case, Turkish and English languages will be applied in such a platform. The Decidim platform does support multi-language structure but it is not automatically translated between languages. So, if it the platform is wanted to be in three languages,

2 www.decidim.org

http://www.decidim.org/




for example, Turkish, English and German, the fields will have to be filled in for all languages. For each of the text fields you will have to click on “ TR ” to enter Turkish text and “ EN” to enter English and “DE” for German language.

The main purpose for using Decidim for Antalya:

Creating and forming democratic processes for participatory budgeting,

Strategic planning,

Urban spaces design / elections and also for collaborative regulatory design by

any organisations such as NGOs, associations, local city councils, trade unions

even neighbourhood or cooperatives.

Managing democratic processes

Surveys / Questionnaires

Enabling interactions between citizens and also between citizens and other

parties.

Figure 28 - Decidim Feature space

As it may be seen from the figure above, many capabilities and capacities will be used

in Antalya case. The citizens of Antalya will be able to add/do/participate in;

Comments

Proposals

Votes

Questionnaires

Surveys

Blogs

Newsletters

Meetings

Debates

Results




Antalya Decidim Usage

Decidim will be re-branded and customized for Antalya. The local name of the co-

creation tool will be decided during the next term. All four pillars of MAtchUP project will

be addressed with Decidim Antalya (Figure 29).

Figure 29 Co-creation for MAtchUP pillars

The municipality also plans to ‘Inform, Consult, Involve, Collaborate, Empower’ all

parties with the Decidim tool.

Decidim virtual platform also has face-to-face features / components which are

essential for the process in Antalya:

MEETINGS: meetings in person, in other words face-to-face events included in

a process.

ACCOUNTABILITY: follow-up files for initiatives, projects, plans etc. This

enables other components such as proposals and face-to-face meetings to be

added.

Antalya Municipality also plans to deploy Decidim mobile application in order to

mobilize the online platform.

Antalya is considering to use the Decidim co-creation portal effectively in the non-technical interventions of MAtchUP Antalya project at the city and district level. Decidim will be integrated in the Antalya Urban Platform for co-creation purposes. Among several features of Decidim Antalya, questionnaires, surveys, debates, votes, proposals (petitions) are going to be released for informing, consulting, involving, collaborating and empowering phases on each of the non-technical actions below.

ICT

•using Decidim as the main ICT communication tool

Mobility

•Using Decidim mobile app for certain mobile solutions besides other mobile apps the municipality of Antalya has been and will be using

Social

•Meetings, Surveys, Questionnaires, Newsletters, Debates, etc… will be enabled by Decidim Antalya

Energy

•By asking people their opinions on renewable energy and energy interventions and also energy renaissance strategy.




Table 7 Co-creation Features to be used for different non-technical actions

Non-Technical Actions Co-creation Features

A24 City policies update: taxes, subsidies, traffic management and electro-mobility promotion

Comments, Proposals, Votes, Questionnaires, Surveys, Newsletters, Meetings, Debates, Results

A25 Single window/desk for energy retrofitting and high energy performance greenfield construction

Comments, Proposals, Votes, Questionnaires, Surveys, Meetings, Debates, Results

A26 Smart district-level energy renaissance strategy Comments, Proposals, Votes, Questionnaires, Surveys, Meetings, Debates, Results

A28 Lighthouse economic and social living lab Comments, Proposals, Newsletters, Meetings, Results

A29 Demand management living lab Comments, Proposals, Newsletters, Meetings, Results

A30 PPP modelling guidelines for creating smart districts via urban transformation

Comments, Proposals, Votes, Questionnaires, Surveys, Newsletters, Meetings, Results

A31 Antalya upscaling plan Comments, Proposals, Votes, Questionnaires, Surveys, Newsletters, Meetings, Results

A32 SEAP to SECAP Upgrade and monitoring of actions Comments, Newsletters, Results

A33 Update of sustainable urban mobility plan Comments, Proposals, Votes, Questionnaires, Surveys, Meetings, Debates, Results

A34 Participation – co-creation model in Antalya Comments, Proposals, Votes, Questionnaires, Surveys, Blogs, Newsletters, Meetings, Debates, Results

A35 Citizens’ feedback channel Comments, Proposals, Votes, Questionnaires Surveys, Blogs, Newsletters, Meetings, Debates, Results

A36 Local toolkit for production, storage and self-consumption of renewable energy at the district scale

Comments, Proposals, Votes, Questionnaires Surveys, Meetings, Debates, Results

A37 City mentoring Comments, Newsletters, Meetings, Results

A38 Collaboration with Covenant of Mayors Office to communicate SEAP and SECAP experiences

Comments, Newsletters, Results

A new website has been established in order to allow the municipality of

Antalya to make surveys on different topics and allow the involvement/

participation and the empowerment of the people living in Antalya. So far, only

one survey on the urban design of Düden Stream area but many other surveys

will be published here on this site. (http://anket.abb.bel.tr/)

Antalya Metropolitan Municipality has a portal for collecting requests &

complaints. (https://ebelge.antalya.bel.tr/SikayetOneri/Index)

Moreover, in general, the Matchup project supplies certain virtual windows

which are also available for the Turkish citizens:

The website / portal will be used widely as a main tool of virtual window.

(https://www.matchup-project.eu/). The website will be updated in a timely

manner and will be full of relevant information regarding the project.

The social media must be used extensively since the usage percentage of the social

media in Turkish population is rapidly increasing.

On TWITTER:

The Twitter account name of the project is @matchupEU. The account is being

updated frequently.

On LinkedIn:

The link of the LinkedIn account is (https://www.linkedin.com/company/matchup-an-

innovative-palette-of-solutions-for-your-city/)

http://anket.abb.bel.tr/


https://www.matchup-project.eu/

https://www.linkedin.com/company/matchup-an-innovative-palette-of-solutions-for-your-city/

https://www.linkedin.com/company/matchup-an-innovative-palette-of-solutions-for-your-city/




On YouTube:

The link of the YouTube page is (https://www.youtube.com/channel/UC1Ormu5-

NN9RdPpnxfAkk5w?view_as=subscriber)

4.4 Definition of the MAtchUP F2F infrastructure

MAtchUP Meeting Point (activities, key personnel, schedule): As for now, the

Kepez Urban Transformation Office is being used. Not only the right owners of

Kepez but also the general citizens of Antalya are being welcomed in this office

and they are being informed about the urban transformation project that is

taking place in KEPEZ. Once the transformation is completed, the ‘MAtchUP

the meeting point’ will be re-evaluated & re-located in consultations with the

Antalya Municipality.

Working groups (objectives, members profile, meetings schedule, tools)

Many workshops will be organized throughout the project life cycle. The first

workshop will be held solely by the municipality of Antalya. The second

workshop will be held together with the other public institutions / stakeholders

and the third meeting will also involve the citizens as well. There will be

Coordination and Management Group and the technical group and the thematic

group. The technical working group might be divided into different Thematic

Working Groups (TWG) according to their knowledge area (energy, mobility,

ICT, social).

Spaces for decision making (objectives, members profile, meetings schedule,

tools) Billboards are used widely in Antalya and the municipality of the city have

been deploying such billboards in order to have a Face-to-Face communication

with the public. For instance, the Balbey project was asked to the citizens

through these billboards. The objective is going to be to INFORM the public to

the fullest.

https://www.youtube.com/channel/UC1Ormu5-NN9RdPpnxfAkk5w?view_as=subscriber

https://www.youtube.com/channel/UC1Ormu5-NN9RdPpnxfAkk5w?view_as=subscriber




5 Action Plan

5.1 City needs and priorities Workshop (WS3)

City needs and priorities will be discussed in WS3 at month 14 (November, 2018)

Citizen Engagement activities:

Project meeting invitations, public meeting in regards to the state of the project, sales

office activities, TV and radio channel advertisements as well as theatre games and

movie theatre advertisements, billboard advertisements and information, social

activities, games, etc.

5.1.1 Inform

As described in 4.1 Citizen Engagement Diagnosis; Citizens have been informed

thoroughly from the very beginning of the idea of the project until today. The

information flow to the citizens throughout the project until the end will also be

guaranteed by all parties.

5.1.2 Consult

As described in 4.1 Citizen Engagement Diagnosis; especially during the project

information meetings of the Kepez transformation project, the whole people living in the

area were consulted through arranged meetings which all the mayors of the city were

present. Consultations are ongoing and the project sales office and also both the

Antalya Metropolitan Municipality and the Kepez District Municipality are engaging with

the citizens and consulting them as the project develops.

5.1.3 Involve

As described in 4.1 Citizen Engagement Diagnosis; the involvement of the public was

most visible when the Lottery took place. All right owners participated/got involved in

this lottery for their new apartments. Furthermore, through various surveys citizens will

get involved in certain decision making processes.

5.1.4 Collaborate

As described in 4.1 Citizen Engagement Diagnosis; the collaboration with the public is

crucial for the project success. Surveys and other kinds of collaboration such as

‘Request & Complaints’ that are gathered from the citizens through technology means

will be important not only for the project but also for the good-management of the whole

city.

5.1.5 Empower

Survey infrastructure and the Request & Complaint infrastructure which are both

enabled through virtual windows enable the public for empowerment. The decisions are

based on the public this way and they are in fact ‘the decision makers’ in certain

processes.




5.2 Monitoring

For the monitoring of the engagement process, we will take both qualitative and

quantitative measures. Antalya Metropolitan Municipality Foreign Affairs team will be

responsible to monitor the progress of each engagement activity (either virtual or F2F)

with MAtchUP local partners and relevant authorities in Antalya.

For qualitative measures, Antalya local monitoring task group will analyse the

responses and create a list of actions generating activities with high impact and report

during quarterly reporting process.

For quantitative measures, we will be using the following tools and example questions

(not limited to the list below) to check the audience reached and activity responses

from each of them.

Certain tools will be used to monitor:

Virtual Engagement Activities:

1. Decidim: This visual tool will be one of the main tools to be used during the

project. Some indicators will be:

a. How many users registered? How many are from Kepez District, how

many from Antalya city, how many from other cities?

b. How many users actively participate in the surveys/questionnaires?

c. How many activities have been created?

d. How many responses received per activity per timeline?

e. What is the level of interaction between users?

f. Google Analytics like analytical results

2. Antalya Metropolitan Municipality website/portal:

a. How many people use the e-government modules in order to point

out/specify requests & complaints?

b. How many requests filled in?

c. How many complaints filled in?

3. Social Media:

a. How many followers on certain social media platforms?

b. How many followers on Twitter

c. How many followers on YouTube

d. How many followers on LinkedIn

e. How many followers on Instagram

f. How many followers on Facebook

g. What is the level of interaction of users on the social media, i.e., How

many comments are left by the users to the tweets or posts, how many

likes the tweets or posts get, how many retweet the tweets get, etc.?

Face 2 Face Engagement Activities:

4. Meetings with the right owners in Kepez Transformation Project:

a. How many right owner has attended the meeting?

b. What is the level of participation of the right owners? (How many

questions asked, etc.)




These measures will be collected monthly and recorded in a database (or

spreadsheets). Antalya will define a structure of following each of the specific

engagement model and activity and the data will be collected and distributed according

to this structure. Quarterly based records and summary report about the monitoring

process will be recorded into MAtchUP repository.

5.3 Evaluation

Antalya local team will define KPIs and thresholds to reach for each item and each

activity per timeline. These KPIs will be defined per activity type and stakeholders and

time. These will be analysed monthly based and compared within the visualization

environment.

There are certain results and targets which are claimed to be successful outcomes.

Municipal Meetings with the right owners:

The expected turn out should not be less than 80% of the whole number of right

owners.

On social Media

Follower numbers will be evaluated. The expected follower numbers for 2018 (in ref. to

2017) are as follows:

Twitter: %20 increase

Facebook: %20 increase

LinkedIn: %30 increase

YouTube: % 20 increase

Instagram: %20 increase

Surveys / Questionnaires

There should be at least 5 surveys / questionnaires

Minimum 10.000 people should participate in a survey or a questionnaire

5.4 Gantt Diagram

MAtchUP Antalya citizen engagement activities are going to be implemented according

to the plan given in below. Detailed activities will be listed during the implementation

phase.

Table 8 Antalya Action Plan – Gantt diagram

Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Citizen Engagement Strategy Definition

Citizen Engagement Infrastructure Studies

MAtchUP Virtual Windows - Decidim Implementation

MAtchUP Workshops 1-2-3

Evaluation Framework

Citizen Engagement & Strategy Deployment

MAtchUP Virtual Engagement Activities

MAtchUP F2F Engagement Activities

City Meeting

Monitoring Committee

2018 2019 2020MAtchUP Antalya Engagement Activities




6 Dissemination and communication

The dissemination & communication activities related to citizen engagement on Kepez

District Transformation project started even before MAtchUP project, mostly by

meetings with the local families who have been living in the area for decades. The

language and the systematic of the ‘Communication’ was very strong since all the

politicians and the private sector supported the project fully from the very beginning

(The project meetings started in 2014). Also right after the beginning of the MAtchUP

project, we have been putting a lot of effort in communication and dissemination

especially on social media and through the ‘project office’ which is the meeting point of

the Project in Antalya. Thousands of people visited this site and almost all of them left

with project related brochures, booklets, leaflets and many other items. At the same

time, the MAtchUP project has also been widely presented to visitors and that still

continues.

Many billboards throughout the city of Antalya have been used in order to communicate

with the citizens about the Kepez Project, the website of the Municipality has also

disseminated many news about the MAtchUP project and meetings. Social Media has

been used, especially by the municipality of Antalya and many communications have

been realized.

During the Notary based Lottery for the Kepez transformation project, thousands of

families from Kepez area participated and also this event found a great deal of space in

local and national media. We are planning to promote the same kind of dissemination

for MAtchUP project based on Kepez project in the national media (mostly internet

news portals, municipal news portals, tv and radio ads, etc.) and we will try to inform as

many people as possible not only in Antalya but also throughout Turkey.

The ground-breaking meeting for Kepez Project (see section 3.2, figure 24) was also a

great communication and dissemination event since 2 ministers and many other

important people attended the ceremony and this was widely presented in local and

national media.

6.1 Approach & Strategy

As Antalya, we will not only try to involve & collaborate with as many stakeholders as

possible throughout the whole process and the project life-cycles but also we will try to

involve as many citizens as possible since we are targeting a citizen-centric approach.

We will try to inform as many people as possible both in Antalya and also in Turkey and

other countries, if possible.

We will try to use channels and tools in the most positive and efficient/effective way

possible and therefore will try to ‘make a difference’. We will definitely look for a ‘two-

way information flow’, so that informing, consulting, involving, collaborating and

empowering the citizens and the stakeholders shall be easier and mostly straight

forward.

The main aim is going to be gaining ‘trust & support’ of all stakeholders, especially the

citizens through a ‘healthy & sound’ communication & dissemination conduct since we

see this extremely crucial for the project success.




Table 9 Stakeholders & Roles

Team members and their role Alperen Erkazancı, Communication Officer- ANT

Barış Derici, Communication & Dissemination Expert – ANT

Kerem Erünsal, Communication Officer, ANP

Eser Karakaya, Dissemination Manager - SAM

Relation with other institutional bodies

Ministry of Environment and Urbanisation

Antalya Metropolitan Municipality

Local Authorities, Governorship

Kepez District Municipality

Local District Managers (Muhtar)

Chamber of Architects & Engineers, Environment, City Planning

Akdeniz University

Relation with MAtchUP partners and WPs

Informing and involving the MAtchUP partners in the project and sharing with them the project developments. (ANP, SAM, AKD, DEM, TAY) and other WP representatives.

6.1.1 Communication and Dissemination strategy

We will deploy the strategy of inform-consult-involve-collaborate-empower in a ‘citizen-

centric’ way. We will try to engage as many people as possible in all processes. We will

use the mass media, especially TV, radio and newspapers and also the online news

portals which are used widely in Turkey, especially. We will employ billboards which

many citizens see every day and also we are planning to use the Municipal web portals

(including the e-government portal) to communicate with people. Decidim tool will be

used by the Antalya metropolitan municipality and through this virtual window, many

surveys, forums, questionnaires, information sharing and many other activities related

to dissemination and communication will be realized.

Good relations have been conducted with opinion leaders in the district, local and

national media representatives and this is going to be important for our activities and

future plans. We will try to add on top of these good relations and will try to improve

them. Antalya Municipality has a very strong relationship with the local media in

Antalya (TV, radio, local newspapers, etc.) therefore we will try to benefit from these

good relations. In summary, Media / Press, both strategically and also tactically, will be

one of the most important aspect of our communication & dissemination activities.

TV Channels,

Radio Channels,

Local & National Newspapers

Internet Media

Lastly, since we have been distributing so many brochures and leaflets in the project

centre, (sales office of Kepez Project) we will continue to disseminate these brochures,

booklets & leaflets to new visitors from this day on until the end of the project.

We will basically try to reach out to the public with the most positive, effective, ‘to the

point’ messages possible. It is also important to follow-up continuously on shared

messages and tracking on the feedbacks.




Table 10 Communication & Dissemination Analysis summarises all these resources

available for supporting the Citizen Engagement strategy aligned with the

communication action strategy and plans.




Table 10 Communication & Dissemination Analysis

Action / group of actions

(if applicable)

Action degree of

participation

(see chapter 4.2)

Targeted public C&D Tools C&D Channels Timing estimation

Citizen participation in

technical

interventions (Energy

& Mobility Actions

A.1-A.23)

Involve and Consult

-Public authorities

-Research Community

-Policy Makers

-Construction Companies

-Media

-Investors

-Citizens

Communication

actions

Short presentation

video and

interviews

Newsletter

Flyers

Webinars

Website

Co-creation portals

Social Media

Press and News

Releases

Events and

conferences

In order to correctly involve

everyone, communication

actions must begin at least

three months before. To

maintain people's attention,

it is recommended that the

communication actions

continue until the actions

end.

Non-technical & Social

Transformation Actions

(A.24 – A.33, A.37, A.38)

Involve and Consult

-Public authorities

-Research Community

-Policy Makers


-Media

-Investors

-Citizens

Communication

actions

Short presentation

video and

interviews

Newsletter

Flyers

Webinars

Co-creation portals

Policy learning

platforms

Website

Social Media

Press and News

Releases

Events and

conferences


relevant authorities,

communication actions must

begin at least two months

before. Co-creation portal

will be the main active

channel.

Citizen Engagement

Actions (A.34, A.35,

A.36)

Inform, Consult,

Involve, Collaborate,

Empower

-Citizens

-Public authorities

-Research Community

-Business Administration

-Policy Makers


-Media

-Investors

Communication

actions

Short presentation

video and

interviews

Newsletter

Flyers

Webinars

Policy learning

platforms

Website

Co-creation portals

Social Media

Press and News

Releases

Events and

conferences


everyone, communication

actions must begin at least

three months before. To

maintain people's attention,

it is recommended that the

communication actions

continue until the actions

end.




6.2 Communication Actions

Communication Actions (CA) comprise the overall organisation of the communication

strategy and are in-line with the action plan (See Section 5). These campaigns are

ordered by lower to higher degree of use of resources and media effort. Table 11

summarises the plan and organisation of communication actions to be followed,

including targets, key messages, strategic approach, channels and resources.




Table 11 – Communication Actions Plan

ID Objectives Target group Key Message Approach Channels Resources

INFORM

CA1.1. To inform all stakeholders about the

MAtchUP Project, Kepez Santral

Urban Transformation project and

Antalya Smart City Initiatives

Citizens & Land

owners that will

live in the district

MAtchUP will support the smart city initiatives & vision of

New Kepez Smart City from renewable energy, smart

lighting, smart home, smart mobility, e-vehicles, ICT,

urban platform, big data and several social

transformation activities. (Antalya much better with

MAtchUP! In Turkish: MAtchUP, Antalya’ya İyi Gelecek!)

Downstream Local press/TV/Radio

Social Media

Virtual platform and local

Website,

Face to Face

Fliers,

Posters,

Booklets,

Videos,

Personal networks and

relations with media,

Urban Transformation

& Sales Office,

Current Media

Presence.

CA1.2. To disseminate & communicate the

MAtchUP general aim and its targets

MAtchUP is a Smart City project! “MATCHUP PROJECT

IS THE FUTURE OF ANTALYA KEPEZ!”

Downstream Website,

Social Media,

Local & international press,

TV or radio, Face to Face,

Virtual tools

Booklets,

Posters,

Fliers,

Articles,

Videos,

Current Media

Presence

CONSULT




CA2.1 Maximum consultations with the

citizens, gathering thoughts,

feedbacks, concerns and

information. In order to make better

analysis and give better decisions,

as a result.

Citizens, Right

(land) owners

Let us know what you think, your thoughts are important

for us! We will shape our common areas together!

Downstream Website,

Local Website, Virtual

platform,

Social Media,

Meetings,

Events,

Local press, TV and/or

radio

Antalya Virtual

feedback gathering

tools (see 3.1.1. Other

Virtual Tools),

Media presence.

CA2.2. Mass media &

Research

Community

Let us share the information we have for a better

research and innovation!

Upstream Regular, systematic

meetings with Research &

innovation centres and

Universities.

Media presence,

INVOLVE

CA3.1 Involving citizens in almost all of the

major project phases. Working with

them to achieve the expected

results.

Citizens, Right

(land) owners

Let’s work together for the best results of our project.

Let’s build a future together!

Downstream Events

Social Media,

TV & Radio & Newspapers,

Virtual platforms,Website,

Booklets,

Flyers,

Media presence,

Connections with local

and national Media

CA3.2. Local authorities,

Policy makers

Your participation makes difference! Upstream Website, Virtual platform

tools,

CA3.3 Investors With your involvement, much higher value for all! Better

business! Come join our online community!

Events,

Meetings,

Face to Face,




Virtual Platforms, Website

Social Media

Press and News Releases

Events

CA.3.4 Research

community

With your involvement, Innovation will be the driving

force!

Meetings,

Events,

Conferences

COLLABORATE

CA4 Maximum involvement,

consultations and collaborations

with the citizens in order to achieve

the best results.

Citizens,

Right (land)

owners,

Universities,

Research

Institutes,

Businesses

We need your participation in

Let’s collaborate! Let’s innovate together!

Let’s make decisions together! We are stronger together!

Advise us!

Downstream Social Media,

Meetings,

Events

TV/Radio

Virtual platform, Website

Flyers

Booklets

Webinars

Current media

presence,

Relations with mass &

local Media

EMPOWER

CA5 Giving the power in the hands of the

citizens, empowering them, engaging

them, sharing responsibility with

them.

Citizens,

Right owners

You decide, we implement!

Be the master of your destiny, take the decision and let

us honour it!

Downstream Social Media,

Virtual Platform (online

surveys)

Local press,

Website,

Flyers,

Booklets,

Flyers

Webinars

Presentations

Media presence.

matchup€¦ · citizen engagement methodology is defined as five different phases (inform,...

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