materi 6 : leadership, influence, and communication in business

7/25/2019 Materi 6 : Leadership, Influence, and Communication in Business

1/26


2/26

Leadership, Influence, andCommunication

in Business

2007 The McGraw-Hill Companies, Inc., All RightResere!.

McGraw-Hill/Irwin

Introduction to Business

Chapter Six


3/26

6 - 3

Chapter 6

Leadership, Influence, and Communication

in Business1. Appreciate a managers ability to effectively lead, influence, and

persuade other people influences a companys efficiency,effectiveness, and profitability.

2. Identify the five sources of a leaders power and understand how

leadership involves the effective use of power to influence otherpeople.

3. Differentiate between four main approaches to leadership andrecognie effective leadership involves matching a leadershipapproach to the characteristics of employees and the wor! situation.

". Identify five characteristics of effective leaders.

#. $nderstand the vital role communication plays in influencing othersin a business organiation and describe a model of persuasivecommunication.

%. Define organiational politics and understand how political tactics areused to influence and persuade others.


4/26

6 - 4

Chapter 6


in Business

& 'eadershipthe use of ones personality,

beliefs, values, social s!ills, !nowledge, and

power to influence other peoples thoughts,feelings, and behavior.

& (ffective leadera person who can persuade

his or her subordinates to wor! hard andperform at high levels.


5/26

6 - 5

Chapter 6


in Business

Leadership

& )anagers are responsible to the sta!eholders

& *o effectively and efficiently use the resources of land,

labor and capital

& *o plan, organie, lead and control the organiation to

the accomplishment of it mission


6/26

6 - 6

Chapter 6


in Business

Power

& *he ability of one person to ma!e other people or

groups do something that they would not haveotherwise done.

& +ive types one-s ability to ma!e others do

something they would not otherwise have done& (valuate leadership style and relate to types of

power. hat is the relationship/
http://www.rpi.edu/student_life/http://www.rpi.edu/student_life/


7/26

6 - 7

Chapter 6


in BusinessPower

& 'egitimatethe rightful authority to direct and control employees

activities.

& 0eward

a leaders ability to recognie and ac!nowledge employeeswho perform their obs in a way that meets or eceeds the reuirements of

their ob and company.

& 0eferentleaders ability to influence and persuade other people

because of personal ualities that ma!e them attractive to others and

effective in social situation.

& (perta persons recognied epertise or superior s!ill in a particular

functional area of business

& 4oerciveleaders ability to sanction or punish employees who fail to

meet ob and company reuirements.


8/26

6 - 8

Chapter 6

Leadership, Influence, and Communication in

Business

Power

& Inherent in these five functions of power is an incentive

system 5a system of rewards and sanctions that shapes,influences, and controls the way employees behave at wor!

& *he charismatic leader usually possesses more than one

type 5an eceptionally effective leader whose referent and

epert power results in followers perceiving them assomeone who personifies a company and what it stands

for6

6 9


9/26

6 - 9

Chapter 6


in Business

Power

& 7ower is influence and impacts upon wor! attitudes

and behaviors

6 1


10/26

6 - 1

Chapter 6


in Business

Power

& 4ritically important wor! behaviors

& 'evel of ob effort

& 8oth uality and uantity and reliability of wor!

performance

& $neplained absences& Intention to uit ob and leave company

6 11


11/26

6 - 11

Chapter 6


in Business

Leadership and Power

& (ffective leadership results when managers use their

power in ways that promote wor! behaviors and

attitudes that lead to higher employee performance

6 1!


12/26

6 - 1!

Chapter 6


in Business

Leadership and Power

& *he critical ingredient is the correct use of thedifferent sources of power

& (valuate illustration of leadership theoryand

relate to the types of power

6 13
http://psychology.about.com/library/weekly/aa040102a.htmhttp://psychology.about.com/library/weekly/aa040102a.htm


13/26

6 - 13

Chapter 6


in Business

Leadership Theory

& *he contingency theory aligns employee characteristicswith the wor!place setting

& *he theory that effective leadership occurs when

managers adopt a leadership approach that matches the

characteristics of their employees and the wor! setting.

& +our possible approaches to leadership and has the

ability to enhance wor! behaviors and attitudes

6 14


14/26

6 - 14

Chapter 6


in Business

Leadership Theory

& Approaches to leadership include

Directive 5provide guidance 9 training, scheduling,maintaining clear wor! performance standards, etc6

:upportive 5being friendly and approachable, treating

wor!er as eual, acting in a nonthreatening way6

7articipative 5involving employees in wor! scheduling,encouraging suggestions and consulting.

Achievementoriented 5setting challenging goals,

demonstrating confidence in employees6

6 15


15/26

6 - 15

Chapter 6


in Business

Leadership Theory

& *wo determining parts of this theory are the employee

characteristics and wor!place settings to effectively

blend the correct approach to leadership

6 16


16/26

6 - 16

Chapter 6


in Business

Leadership Theory

& (mployee characteristics include;

s!ill level

achievement need

locus of control nature of tas!s


17/26

6 - 17

Chapter 6


in Business

Five characteristics of effective leaders

16 intuition, intelligence, and cognitive ability

26 energy, drive, and need for achievement

36 good ethics and moral integrity

"6 emotional intelligence and empathy

#6 selfconfidence and internal locus of control

6 - 18


18/26

6 - 18

Chapter 6


in Business

Characteristics of effective leaders

& *he more that managers possess these characteristics

the more li!ely they are to function effectively as

leaders

& (valuate +our *raits of (ffective 'eadersand relate totypes of power and influence

6 - 19
http://www.appleseeds.org/4-traits-lead.htmhttp://www.appleseeds.org/4-traits-lead.htm


19/26

6 - 19

Chapter 6


in BusinessInfluence

& A leaders goal is to influence and persuade employees to

develop wor! attitudes and behaviors that increase a

companys efficiency and effectiveness

& (valuate influencewithin leadership relating to the types

of power and !ey behaviors

& (valuate the role of leadership in the 8rea!ing *hruvideo and relate to influence and communication

6 - !
http://www.uncg.edu/hrs/leader.htmhttp://ch%206%20nbc%20-%20breaking%20thru.wmv/http://ch%206%20nbc%20-%20breaking%20thru.wmv/http://www.uncg.edu/hrs/leader.htm


20/26

6 - !

Chapter 6


in Business

Influence

& )anagers share information by effective

communication and assuring there is understanding ofthe message

6 - !1


21/26

6 !1

Chapter 6


in Business

Communication

& *he communications

model

:ender

)essage

0eceiver

6 - !!


22/26

6 !!

Chapter 6


in Business

Communication

& *o communicate effectively there must be feedbac!

& *he most persuasive communication method is facetoface meetings

6 - !3


23/26

6 !3

Chapter 6


in Business

Organizational Politics

& *he activities that managers and employees at

all levels engage in to increase their power andtheir ability to influence and persuade others sothey can achieve their goals

& (valuate 4I=>udi ?itos five survival techniues and

relate to 'eadership

6 - !4
http://www.cio.com/archive/040104/hs_politics.htmlhttp://www.cio.com/archive/040104/hs_politics.html


24/26

6 !4

Chapter 6


in Business


& 7olitical tactics are the specific courses of action

managers and employees engage in to gain the supportof, and overcome the resistance of opposition of, other

people

6 - !5


25/26

Chapter 6


in Business


& 7olitical tactics include

attac!ing and blaming others versus ma!ing everyone awinner

reducing uncertainty

6 - !6


26/26

Chapter 6


in Business


& 7olitical tactics include

using obective information, without a replacement in a

central position

building coalitions and alliances

& (valuate the role of leadership in the(ceptional (ntrepreneurvideo and relate to influence

and communication
http://ch%206%20vsbia%20dale%20gray%20story.wmv/http://ch%206%20vsbia%20dale%20gray%20story.wmv/

materi 6 : leadership, influence, and communication in business

Documents