materi lily 1

7/31/2019 Materi Lily 1

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RENCANA PELAKSANAAN PEMBELAJARAN

Materi 1

Oleh: Lili Andriyani

Deskripsi materi:

Materi ini disusun untuk siswa ESP sebagai pegawai di PT. Ulan Buana

Engineering di Gresik dengan tujuan untuk memenuhi kompetensi yang

dibutuhkan siswa dalam meningkatkan skill Bahasa inggris dalam berkomunikasi

saat menjalin hubungan kerjasama internasional berkaitan dengan dunia bisnis

siswa . Siswa akan belajar berdasarkan materi berikut dengan konsep pembelajaranmenggunakan student centered approach dengan mempraktekkan bahasa inggris

di bidang yang mereka dalami.

Kompetensi dasar:

Siswa mampu menerapkan skill yang dimiliki dalam menanggapi surat

permintaan penawaran secara tertulis.

Objektif:

Siswa mampu membuat surat balasan permintaan penawaran sehingga

dapat menanggapi penawaran yang diberikan oleh customer melalui media

komunikasi seperti fax, web, dll. (writing)

Alokasi waktu: 2 x 45 menit.

Sumber pembelajaran:

Choi, David. How to Reply to Enquires . (2006): www2.elc.polyu.edu.hk



Materi pembelajaran:

How to Reply to Enquiries

Content of replies :

Acknowledging receipt of an enquiry/request - Thank you for your letter of … regarding / concerning / in connectionwith … - I refer to your enquiry about / relating to … - I have received your letter of … requesting information about …

Explaining action taken as a consequence of the enquiry - I have (reviewed our available stock) …

- We held a meeting on 21 January to discuss possible solutions.- I have checked/looked into/investigated (the possible ap proaches) …

Making suggestions / justifying recommendations / pointing out prosand cons / hedging- The best choice would be … since … - I highly recommend … as / due to the fact that … - … would probably be more suitable because … - … seems to suit you better although … - Perhaps you should choose … even though … - I suggest that you (should) choose …

- I recommend this item since … - In view of the fact that …, I would strongly recommend … as …

Apologizing and rejecting proposals - While I appreciate your firm’s need for this information, I regret that … - It will not be possible to … for legal reasons. We are bound to … - Your proposal is of interest to us, and we have had consultations aboutit.- However, we feel that it will not be in our interest s to … for reasons of (privacy).- We are concerned that …

Stipulating action requested or to be taken - We shall arrange for … by …at the latest. - I shall see to it that … - Our Company will arrange for …

Establishing good will and suggesting contact - I hope this suggestion/information will be useful to you.- I hope this information will prove useful to you.- I hope that this information will help you to make decisions on yourorder.- I look forward to hearing from you.



Replies to enquiries: offers using fax

Everlong Batteries ]171, Choi Hung Road

Hung Hom, Hong KongTel/Fax 2235 2449

30 Jun 2011

Mr J WongPurchasing OfficerFortune Goods317 Orchard RoadSingapore

Dear Mr Wong

Enquiry about Batteries

Thank you for your letter of Monday, 27 June 2011 regarding making copies of the sample battery yousent us.

I have investigated the situation and found that your specifications are exactly the same as the design of a proprietary camera battery manufactured by a large Japanese electronics company.

We feel that it would not be in our interests to supply this type of battery.

However, I would like to thank you for considering our company as your supplier.

I look forward to doing business with your company in the future

Yours sincerely

David Choi

David ChoiDistributions Manager



FAX

To: Mr Victor Wong

From: Ms Elizabeth SullivanDate: Thursday, 30 June 2011Re: Reservation

Dear Mr Wong,Thank you for your enquiry about the availability of a single room for six nights from Tuesday, 2 August 2011to Monday, 8 August 2011. Unfortunately, we are fully booked during this period. However, I have contacted our sisterhotel on Hong Kong Island and they have single rooms available. The room rate is $1,200 per night.

If you would like me to reserve a room during the period you requested, please do not hesitate to contact me.

Regards

E. Sullivan

E. Sullivan (Ms)Accommodation Booking Officer



Exercise

Introduction :This task is for you to practice matching the types of sentence you need in

adjustment letters with suitable sentences.

Instructions :Match the items in the boxes on the left with the items on the right:

Functions to match Phrases to move

1 Acknowledging receipt of anenquiry

This is because it would be thecheapest option.

2 Explaining action taken as aconsequence of the enquiry Although this is slightly moreexpensive, the quality is higher.

3 Making suggestions I hope that these details willassist you in your decision.

4 Justifying recommendations I'm afraid that we do not feel thatthis is in the best interests of ourorganisation.

5 Pointing out pros and cons We would be delighted to comply

with your request.6 Hedging Please do not hesitate to get in

touch if there is anything I cando.

7 Apologizing and rejectingproposals

I have reviewed our productrange and found a suitable modelfor you.

8 Stipulating action requested or tobe taken

Thank you for your letter askingabout our products.

9 Establishing goodwill This may be the most suitablechoice for your company.

10 Suggesting contact I would advise you to...



Penilaian

1. Bentuk : essai2. Pedoman penilaian:

- Nilai maksimal = 10

- Nilai siswa = 10xMaksimalSkor

PerolehanSkor

. Rubrik Penilaian Menulis

Uraian Skor

Soal Essai Tulis Isi benar, tata bahasa benar

Isi benar, tata bahasa kurang tepat

Isi dan tata bahasa kurang tepat

Semua kurang tepat

3

2

1

0

materi lily 1

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