mba (mis) internship presentations
TRANSCRIPT
Muhammad Abuzar
MC060400043MC060400043Master in Business
Administration
Management Information System
Brief IntroductionBrief Introduction
Lahore Area Electricity Board was reorganized
into one corporative entity under the name of
Lahore Electric Supply Company (LESCO)with effect from 22-03-1998.LESCO is responsible for providing
electricityto the Civil Districts of Lahore, Kasur, Okaraand Sheikhupura.
Organizational StructureOrganizational Structure
Chief Executive
Officer
FinanceDirectorate
H.R. & AdminDirectorate
Operation Directorate
Customer Services
Directorate
TechnicalDirectorate
Company Secretary
Business VolumeBusiness Volume
Business Volume: (Rs. in Millions)
Operating Fixed Assets Rs. 21,311Capital Work In Progress Rs. 2,130 Rs. 23,440Long Term Advances Rs. 51Long Term Deposits and Deferred Costs Rs. 0.36
Rs. 23,491Stores, spare parts and loose tools Rs. 2,151Trade Debtors Rs. 7,686Loans, advances and other Receivables Rs. 8,046Cash and bank balances Rs. 9,534Grand Total Rs. 50,908.30
(with reference of balance sheet issue in FY 2008)
Overview of the OrganizationOverview of the Organization
LESCO LESCO
Electrical Service providing Company inElectrical Service providing Company inThree divisions of the customersThree divisions of the customersDomestic Customers Domestic Customers Commercial Customers Commercial Customers Industrial / Agricultural customers Industrial / Agricultural customers In Districts of Lahore, Shaikhupure, Okara and KasurIn Districts of Lahore, Shaikhupure, Okara and Kasur
Customers OverviewCustomers Overview
LESCO's Customers CategoriesLESCO's Customers Categories
Domestic57%
Comercail17%
Industrial10%
Agriculture16%
Training Schedule
Sr. Departments
1 Finance Department
2 HR&A Department
3 Project Mgmt Dept.
4 Management Information System
Structure of MIS departmentStructure of MIS department
Operation System Windows / Linux
Database Management System
Oracle / SQL
Applications Java / Oracle
Function of the MIS DepartmentFunction of the MIS Department
Data entry sectionData entry sectionComputer departmentComputer departmentPurchase sectionPurchase sectionDatabase management Database management
systemsystemLiaisonLiaisonHR Information systemHR Information system
M I S Reporting SystemM I S Reporting System
Strategic Planning
Information(Top Level
Management)
Management Control Information For Middle
Level Management
Operational Information ForLower Level Management
MIS HierarchyMIS Hierarchy
ManagerMIS
Dy managerDBMS section
Dy manager Billing & Reports
AssistantManager
billing
AssistantManager Data entry
section
Assistant Manager Database
AssistantManager
Procurement
AssistantManager
HRInformation
System
AssistantManager Liaison
SWOT AnalysisSWOT Analysis
StrengthStrength Computerized Customer Computerized Customer
Service CentersService Centers Printing of 12 months Printing of 12 months
billing detail on each billbilling detail on each bill Establishment of Establishment of
Computer Billing CenterComputer Billing Center Availability of customer Availability of customer
Bills online. Bills online. Top management is the Top management is the
combination of Qualified combination of Qualified and Experienced and Experienced parsons. parsons.
WeaknessWeakness Large time required for Large time required for
processing any processing any project/jobproject/job
Communication system is Communication system is not sufficientnot sufficient
Lake of loyalty, Lake of loyalty, consistency and consistency and regulatory in the staffregulatory in the staff
Dependency on the Dependency on the suppliers of Power suppliers of Power Generation i.e IPPsGeneration i.e IPPs
SWOT Analysis SWOT Analysis
OpportunitiesOpportunities Distribution system Distribution system
rehabilitationrehabilitation Timely execution of Timely execution of
development worksdevelopment works Online provisions of data Online provisions of data
for customers awareness for customers awareness and gaudiness and gaudiness
Research & Development Research & Development is required in the LESCOis required in the LESCO
ThreatsThreats Politics in the employees Politics in the employees
and labor unions are very and labor unions are very awfulawful
Government’s pitiable Government’s pitiable projects are reducing the projects are reducing the efficiency of LESCOefficiency of LESCO
Discouragement of Discouragement of Skilled and loyal workers Skilled and loyal workers
No. of Customers are No. of Customers are increasing day by dayincreasing day by day
I. F. E. MatrixI. F. E. Matrix
Sr. Internal Factor Evaluation (Strength) Weight Score W/
Score
1 Well known for electricity distribution 0.16 4 0.64
2 Establishment of Computerized Customer Service
0.15 3 0.45
3 Printing of 12 months billing detail on bill
0.07 4 0.28
4 Strong balance sheet 0.11 3 0.33
5 Great No. of customers in LESCO 0.13 4 0.52
Continue
I. F. E. MatrixI. F. E. Matrix
Sr. Internal Factor Evaluation (Weakness) Weight Score W/
Score
1 Strictly a local company 0.05 2 0.10
2 Lack of communication system 0.02 2 0.04
3 Financial statement is showing loss in year 2008
0.08 2 0.16
4 Customers and employees relation is very poor
0.1 1 0.10
5 Lack of trust over company 0.1 1 0.10
Total 1.00 2.72
E. F. E. MatrixE. F. E. Matrix
Sr. External Factor Evaluation (Opportunities) Weight Score W/
Score
1 Establishment of mobile customer services
0.16 4 0.64
2 Timely execution of development works 0.15 3 0.45
3 New Grid Stations augmentation and extension of existing Grid Stations
0.16 3 0.48
4 Conversion of petrol vehicles to CNG 0.12 3 0.36
5 Purchase of new vehicles for field staff 0.13 3 0.39
continue
E. F. E. MatrixE. F. E. Matrix Sr. Internal Factor Evaluation (Threats) Weight Score W/
Score
1 Market value of the LESCO will be decreased
0.05 2 0.1
2 Labor unions are very awful for company
0.05 1 0.05
3 Financial statement is showing loss in
year 2008 0.08 2 0.16
4 The overall performance of the LESCO also decreasing
0.03 1 0.03
5 Government’s pitiable projects also spoiling the publicity of the LESCO
0.07 1 0.07
TotalTotal 1.00 2.73
BCG Growth Share MatrixBCG Growth Share Matrix
The Lahore Electric SupplyThe Lahore Electric SupplyCo. consumes largeCo. consumes largeamounts of cash, butamounts of cash, butbecause they have lowbecause they have lowmarket shares they do not market shares they do not generate much cash. The generate much cash. The result is a large net cash result is a large net cash consumption. Therefore consumption. Therefore according to the Bostn according to the Bostn Growth Shares Matrix the Growth Shares Matrix the LESCO falls in LESCO falls in QuestionQuestionMarks. Marks.
Competitive Profile MatrixCompetitive Profile Matrix
FESCOFESCO LESCO GEPCOGEPCO
FactorFactor WeightWeight RatingRating W/ScoreW/Score Rating W/Score RatingRating W/ScoreW/Score
CostCost 0.220.22 33 0.660.66 3 0.66 22 0.440.44
QualityQuality 0.200.20 44 0.800.80 3 0.60 33 0.600.60
Market Market ShareShare
0.120.12 44 0.480.48 4 0.48 33 0.360.36
Cust.Cust.
LoyaltyLoyalty
0.140.14 33 0.420.42 4 0.56 33 0.420.42
FacilitiesFacilities 0.120.12 33 0.360.36 4 0.48 22 0.240.24
Mgmt Mgmt StructureStructure
0.200.20 22 0.400.40 3 0.60 44 0.800.80
TotalTotal 1.001.00 3.123.12 3.38 2.862.86
Porter Five Forces AnalysisPorter Five Forces Analysis
The threat of substitute products or ServicesThe threat of substitute products or Services The threat of the entry of new competitorsThe threat of the entry of new competitors The intensity of competitive rivalryThe intensity of competitive rivalry The bargaining power of customers (buyers)The bargaining power of customers (buyers) The bargaining power of suppliersThe bargaining power of suppliers
But in the case of LESCO the competitors are limited to provide their services in the defined areas of the country. They cannot provide their services beyond the limitations. Since in the Districts of Lahore Kasur Shaiku pura and okara only LESCO is responsible for providing the services therefore no other substitute or there is no any new company, which can provide electric supply.
Critical Requirements Analysis
The existing system of the LESCO is The existing system of the LESCO is Lake of interdepartmental data sharingLake of interdepartmental data sharing Simple paper based old record keeping systemSimple paper based old record keeping system Long processing time required for applications Long processing time required for applications
and filesand files No support for decision makingNo support for decision making Forecasting of demand is difficultForecasting of demand is difficult Difficult to make forecasting analysisDifficult to make forecasting analysis
Critical Requirements Analysis
The new Proposed systemThe new Proposed system data collected by different department must be shared data collected by different department must be shared
online inside the organizationonline inside the organization Extra long processing time for files and applications must Extra long processing time for files and applications must
be reduced by making online availability of the recordbe reduced by making online availability of the record By having all the records of the inventory it will provide By having all the records of the inventory it will provide
better management and decision makingbetter management and decision making Management Information system can create easiness in Management Information system can create easiness in
decision making and demand forecasting.decision making and demand forecasting.
Conclusions Conclusions No online application systemNo online application system Billing process is very slow and sluggish Billing process is very slow and sluggish Applications has to go through a lot of useless Applications has to go through a lot of useless
stagesstages The mainframe is located in the head quarters The mainframe is located in the head quarters
only which slow downs the report receiving only which slow downs the report receiving process.process.
The schedule generating process is not The schedule generating process is not automatedautomated
More automations and online systems are More automations and online systems are needed in the system.needed in the system.
RecommendationsRecommendations Need online application systemNeed online application system Need to speed up the applications and billing Need to speed up the applications and billing
process process Eliminate the useless processing stages of Eliminate the useless processing stages of
applicationsapplications Must increase the database capabilityMust increase the database capability The schedule generating system must be The schedule generating system must be
automated and online.automated and online. More computerization and automation is More computerization and automation is
needed in the organization. needed in the organization.