JOHN SPENCEWINNING THE NEW NORMAL

For those who are prepared…For those who are prepared…

…chaos brings opportunity

The Four – I’s

• Ignorance• Inflexibility• Indifference• Inconsistency

• The willingness… even enthusiasm… to change

EVERYTHING combined with the wisdom to understand what

must NEVER be changed.

The Key To Success in the New Normal…

•Nimbleocity•Nim-bo-licous

The Pattern of Business Success

(T + C + ECF) x DE = Success

Talent

Talent + Culture

The level of highly satisfied and engaged EMPLOYEES in your business.

The number one factor in increasing the level of highly satisfied and engaged

CLIENTS in your business is…

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

1- 10

Orange Revolution and All In – Gostick and Elton

Extreme Client Focus

Web of Value: VOC + MOT + WOM

Extreme Customer Focus

VOC

Moments Of Truth

WOM = Your BEST form of advertising!

78.9%23.4%

43% - 74% of purchasing decision = WOM/T

You MUST have a WOM Referral System

Know Like Trust Try Buy RepeatIdentify

Ideal Client

ReferIdeal Client

From John Jantsch: The Referral Engine

The keys to a world-class career

KNL

nowledge

etwork

OVE

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

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