meaningful small talk: 3 steps to turning strangers to friends
TRANSCRIPT
MEANINGFUL SMALL TALK
3 Steps to Turning Strangers to Friends
HERE’S WHAT YOU’LL LEARN• The 4 easiest ways to start a conversation if you’re
SHY
• A framework for connecting through small talk (without preparing topics or stories)
• How to avoid awkward silences (never run out of things to say)
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WHY THIS IS DIFFERENT
• Most social advice is written by people who don’t suffer from shyness (“be positive”, “be confident”, “listen”)
• Real, actionable steps
• Proven by psychology studies and real-world experience
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WHY THIS IS IMPORTANT TO YOU NOW
• Huge cost of shyness (money, friends, happiness, health)
• Mastering small talk is necessary for success
• Shyness straight up SUCKS (even if people can’t tell)
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THIS IS NOT FOR YOU IF…• You suffer from extreme social anxiety or clinical
depression (I’m not a licensed psychologist!)
• You have no desire to improve (static vs dynamic thinkers)
• You’re looking for tricks to manipulate people (not cool, bro)
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WHO AM I?• Grew up shy
• Felt like a victim, couldn’t speak up and choose my friends
• Social in some places, shy in others
• Saw ‘dumber’ people getting more success
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NOW I…• Have a solid group of friends that I choose to hang out
with
• Can easily approach strangers and make new friends
• No longer intimidated by ‘powerful’ people
• Make more money
• Help hundreds of shy people
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WHAT CAUSES SHYNESS?
1. Biology (minority)
2. Life experiences (majority)
Low social skills
Low self-esteem
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SMALL TALK IS AWESOME
The best way to start conversations, actually enjoy them, make new friends, build networks, and create opportunities in your life.
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3 STEPS TO TURNING STRANGERS TO FRIENDS (IN 9 MINUTES)
1. Start a conversation
2. Connect (and avoid awkward silences)
3. Leave an impression
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HERE’S WHAT MOST PEOPLE DO
• Try to be impressive (aka seek approval of others)
• Think of something clever to say
• Focus on what they’re going to say next
• Ask questions but don’t care
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YOU’RE GOING TO BE DIFFERENT
• Actually care
• Focus on the other person (takes you out of your head)
• Think of bonding not information (“cliche is okay”)
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NEXT, THE RIGHT FRAMEWORK
Cliches
Facts
Opinions
Feelings
…practice listening for these things
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4 EASIEST WAYS TO START A CONVERSATION
1. Observation of a shared experience
2. Compliment plus question
3. Offer someone help
4. Ask someone for their opinion
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OBSERVATION OF A SHARED EXPERIENCE
• Comment on something you’re both experiencing
• Creates an instant bond with something in common
• Examples:
1. “This place is packed.”
2. “Wow can you believe that guy?”
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COMPLIMENT PLUS QUESTION
• My favorite is complimenting something they’re wearing on carrying
• It’s something personal (but not too personal) that they put some thought into
• Examples:
1. I like your hat. What’s that called?
2. Cool shirt. Where’d you get it? TheFriendFormula.com
OFFER SOMEONE HELP
• They are literally hoping someone will approach them
• Look for people in need (look lost, bored, etc)
• Rule of reciprocity
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ASK SOMEONE FOR THEIR OPINION
• Most people will say yes if it’s easy and non-threatening
• Makes them feel valued
• My favorite it asking for someone’s opinion while I’m shopping
• Example: “Excuse me, I could really use a female opinion. Which shirt looks better on me?”
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RECAP OF STARTING CONVERSATIONS
• Cliche is okay
• It’s bonding over information
• Get out your head by focusing on the other person (how am I doing? —> how are you doing?)
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TWO STEPS TO CONNECTING
1. Uncover their opinions & feelings
2. Relate to them
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SHIFT FROM WHAT TO WHY?
Cliches
Facts
Opinions
Feelings
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RELATE TO WHAT THEY SAY“That’s so _____ because ______”
• Builds a connection
• Keeps the conversation flowing
• Examples:
1. “That’s so interesting because I didn’t know that”
2. “That’s so cool because I’ve always wanted to try that”
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RELATE TO THEIR FEELINGS• We like people who are similar to us
• Shows that you “get it”
• Matching and mirroring
1. Voice
2. Vocabulary
3. Body language TheFriendFormula.com
USE THREADING TO AVOID AWKWARD SILENCES
• Listen for and pull on threads
• Thread = a piece of information that interests you
Today I went to the park with my dog.
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THE PERFECT EXIT
1. Touch interrupt
2. Leave regretfully
3. End with an unfinished thought
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LEAVE ON A HIGH NOTE
• Most people leave at the low point
• Exit when the energy is high to leave an awesome impression
• I like to leave in the middle of laughter
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THE TOUCH INTERRUPT
• Briefly (no more than 2 seconds) touch them on the arm or shoulder
1. Creates a pause
2. Creates bonding and trust
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LEAVE REGRETFULLY• Put the blame on you because you have to go do
something • Shows you’ve enjoyed the conversation • Protects their ego
• Examples• I need to go talk to…• I’m gonna go take care of…• I promised myself I would…
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END WITH AN UNFINISHED THOUGHT
• People remember incomplete things better than complete things (Zeigarnik effect)
• Burns you in their mind
• Examples:
1. “Remind me to tell you about ____ which I think you’ll love.”
2. “There’s nothing really interesting I noticed about you…”
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IF YOU ONLY REMEMBER ONE THING…
“Cliche is okay”
Cliches
Facts
Opinions
Feelings
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WAS THIS HELPFUL?
Sign up for the FREE ‘Start Enjoying Small Talk’ Course
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