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Measuring Performance Excellencewith Baldrige

Charles Aubrey, Vice President Performance ExcellenceAnderson Pharmaceutical Packaging

Senior Baldrige ExaminerBaldrige National Quality Award Board of Examiners

The Malcolm BaldrigeNational Quality

Award

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Malcolm Baldrige National

Quality Award

HistoryPublic Law 100-107: Malcolm Baldrige National

Quality Award Act

1982 National Advisory Council for Quality ASQC, AmericanProductivity Center

9/83 White House Conference on Productivity

Have national award similar to Japans Deming Prize

9/85 National Organization for U.S. Quality Award

Objective: Award Administration, Funding, Criteria, White House

Support, Draft Legislation

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HistoryPublic Law 100-107: Malcolm Baldrige National

Quality Award Act

8/86 House Bill 5321 on National Quality Award introduced; bill dies

1/87 House Bill 812 on National Quality Award introduced

3/87 Hearing on House Bill 812

7/87 Award renamed Malcolm Baldrige National Quality Award bySenate Committee

8/87 Passed by Congress

8/20/87 Signed by President Reagan and becomes law

Baldrige Award Organization

Foundation for theMalcolm Baldrige

National Quality Award

Cooperating Organizations: ProfessionalSocieties Trade Associations State and localnetworks

DepartmentOf Commerce

National Institute ofStandards andTechnology

ContractorAmerican SocietyFor Quality

Board ofOverseers

Board of Examiners Judges Senior Examiners

Examiners

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Core Values and Concepts

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Criteria for Performance Excellence Framework

1. Leadership

2. Strategic Planning

3. Customer and Market Focus

4. Measurement, Analysis, and Knowledge Management

5. Workforce Focus

6. Process Management

7. Results

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Leadership Category

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Leadership Category

Strategic Planning Category

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Strategic Planning Category

Customer and Market Focus Catgeory

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Strategic Planning Category

Measurement, Analysis, and Knowledge Management Category

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Measurement, Analysis, and Knowledge Management Category

Workforce Focus Category

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Workforce Focus Category

Workforce Focus Category

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Process Management Category

Process Management Category

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Results Category

Results Category

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Results Category

Results Category

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Results Category

Results Category

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The Evaluation ProcessReceive Applications

First Stage Review-------------------------

5-8 Examiners

Select forConsensus Review?

Judges

Consensus Review--------------------------

6-8 Examiners

Select for Site Visit?Judges

Site Visit------------

4-8 Examiners

Recommended Winners---------------------------------

Judges

No

No

Yes

Feedback Report

Feedback Report

Feedback Report

Yes

The Scoring System in a Nutshell

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The Scoring System in a Nutshell

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Scoring Responses

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The Scoring System in a Nutshell

Incorporating Results into the Text

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Scoring Responses

The Site VisitReview

Process

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The Site VisitReviewProcess

(70 points)

The Site VisitReview

Process

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Definition of the Site Visit Team

* The length of time indicated is days with the applicant and does not include time for planning or report writing.

Self-Analysis Worksheet

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Measuring Performance Excellencewith Baldrige

Charles Aubrey, Vice President Performance ExcellenceAnderson Pharmaceutical Packaging

Senior Baldrige ExaminerBaldrige National Quality Award Board of Examiners