media relations from "the public relations practitioner's playbook"
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Media Relations the RIGHT way -- the ONLY way. Principles and practices from the media relations profession. Contact [email protected] with questions or comments.TRANSCRIPT
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The Impact of Public Relationson the News
– and –The Impact of the News
on Public Relations[BIG Lecture]
M. Larry Litwin, APR, Fellow PRSARowan University
© 2011
Taken from…
The Public Relations Practitioner’s Playbook
and
The ABCs
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Taken from…
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First Amendment
Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.
The future is NOW!
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The future is NOW!
The future is NOW!
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The future is NOW!
The future is NOW!
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The future is NOW!
The future is NOW!
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Electronic Release Template
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The Networked Age
Radio Television Internet (and Interactive–Web
2.0/Blogs/Wikis/YouTube) iPod® (Podcasts, etc.) Vcasts®
Cell Phone iPhone®
Digital Signage Aroma Marketing WOMM Silent Publicity
The Networked Age
Cross Platform– Print– Digital Signage*– Wireless*– Broadband/Internet*– TV
Convergence of Distribution*Formerly referred to as “Alternative Media”
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The Networked Age
Cross Platform
News Convergence– Print– Digital Signage*– Wireless*– Broadband/Internet*– TV
*Formerly referred to as “Alternative Media”
Basic Media Concepts
Media mix– The way various types of media are
strategically combined in an advertising plan
Media vehicle– A specific TV program, radio station,
iPod® or Internet (Web 2.0)
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Recognizing News
Is the item relevant to a reasonable number of readers, listeners or viewers?
Will the readers be interested in reading it?
Is it timely?
Does story have local hook?
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Hard vs. Soft News
Hard News News of the day Breaking/Immediate Relevant Local hook Factual
Soft News Feature story Human Interest Side bar Evergreen Local hook Timely Factual
What is News?
Timeliness
Impact
Proximity
Controversy
Prominence
Currency
Oddity
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What is News?
Information the public should be aware of?
“Something” officials are trying to keep it from the public?
Treat Newsmen and Newswomen as You Would Want Them to Treat You!
Never (well, almost never) play favorites with reporters.
Get to know them on a first name basis (relationships).
Make every effort to be fair.
Treat them with trust and consideration.
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What Editors and ReportersExpect of PR Practitioners
Relationship(s)
Know what news is
Know deadlines
Accuracy
Timeliness
A climate of trust/honesty
Accessibility (when bad news hits)
Establish a Media Policy
Truthful
Factual
Admit problems and mistakes
Responsibility
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Recent Examples
Daily News
Rowan The Whit
KYW Newsradio – CBS
What’s the Difference?
Off the Record
Not for Attribution
For Background Only
PR Play 9-3(Page 276)
The Public Relations Practitioner’s Playbook
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On the Record – Off the Record
Know the rules.
Be certain the reporter knows the rules.
Avoid casual comments at all times.
PR Play 9-3(Page 276)
The Public Relations Practitioner’s Playbook
Not for Attribution
Know the rules.
Be certain the reporter knows the rules.
Anonymous. (Be careful)
PR Play 9-3(Page 276)
The Public Relations Practitioner’s Playbook
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For Background Only
Know the rules.
Be certain the reporter knows the rules.
Avoid casual comments at all times.
PR Play 9-3(Page 276)
The Public Relations Practitioner’s Playbook
Getting Coverage In Print and On The Air
Get to know your local media
Develop relationships
The “Beat” System
Know how to “pitch”
Supply information
Tell the truth
Rejection
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Why Hold a News Conference?
To announce item of significant impact.
Major product announcement.
To explain complex issues.
To introduce a new chief executive.
PR Play 9-5(Page 270)
The Public Relations Practitioner’s Playbook
Key Points to Remember
Almost nothing is “off the record.”
State what you know as fact. Truth is the only way.
Be prepared. Know your subject, objective, audience and interviewer.
Expect the worst and have a plan for dealing with it.
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Key Points continued…
Do not underestimate your interviewer. He/she has a job to do.
Keep things simple – easy to understand and follow.
Know what you want to say and get it said early.
When confronted with a question you are not prepared for, don’t be afraid to say –“I don’t know.”
More Key Points...
Get to the interview early. You want time to get comfortable.
Be a positive force – strong, energetic, sincere and straightforward.
Detach yourself from the subject matter.
Remember the importance of body language.
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Even More Key Points...
Practice to a point – of comfort only.
Take a witness or co-presenter if possible.
You want to take control of every interview you give.
Real Life “Pitching”
1. Evolve your media list.
2. Warm your pitch.
3. Pitch like a journalist, not a salesman.
4. Stay calm and focused.
5. Take care with multiple reporters at the same outlet.
6. Acknowledge the reporting.
7. Learn from failure.
8. Wait in the wings.
9. Respect all reporters and outlets.
10. Make personal contact.
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25 Ways to Deal with the Media
1. Make the CEO responsible for media relations.
2. Face the facts.
3. Consider the public interest in every operating decision.
4. Respond quickly.
5. Return calls.
25 Ways continued...
6. Know to whom you are talking.7. Be a source before you are a
subject.8. If you want your views represented,
you have to talk.9. Be prepared.10. Know your message.
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25 Ways continued...
11. Put your story in context.
12. Use everyday language.
13. Don’t speculate.
14. Slow down.
15. You are always on the record.
16. Cage your lawyers.
25 Ways continued...
17. Tell the truth – or nothing.
18. Be available.
19. Don’t expect to bat 1.000 (to be perfect)
20. Be realistic.
21. Don’t take it personally.
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25 Ways continued...
22. Control what you can.23. Know with whom you are dealing.24. Avoid TV unless you feel you can
speak candidly.25. Be human.
PR Play 9-10(Page 277)
The Public Relations Practitioner’s Playbook
News Judgment
Impact
Conflict
Prominence
Proximity
Freshness
Novelty
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Some DOs of Media Relations
Always be available. Give reporters your cell/home phone
number. Compliment reporters. “Covering” for reporters. Notification of cancellations. Put facts in perspective. Respond promptly. Keep your own set of notes.
Some DON’Ts of Media Relations
Don’t expect releases to be published word for word.
Don’t complain to an editor if a story isn’t published.
Don’t ask to see a story before it’s printed.
Don’t ask reporters for clippings.
Don’t ask that photos be returned. (Scan and e-mail them.)
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More DON’Ts of Media Relations
Don’t try to suppress unfavorable news.
Don’t tell the reporter how to write the story.
Don’t stress your title or your position.
Don’t argue with anyone who buys ink by the barrel and paper by the ton.
A Summary of Tips
Be prepared.
Anticipate sensitive questions.
Be open, honest, thorough and valid.
Never say “No Comment.”
Try to avoid “off the record.”
Think before you speak.
Never lose your temper.
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Tips continued...
Don’t let a reporter put words in your mouth.
Don’t use jargon.
Stick to key message points.
Top 10 Media Relations Mistakes
10. Lack of preparation.
9. Failure to identify audience.
8. Reluctance to accept responsibility.
7. Inability to show compassion.
6. Failure to focus.
5. Natural bias against reporters.
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Top 10 Mistakescontinued…
4. Inability to shut mouth.
3. Natural tendency to want to sound more intelligent than we really are.
2. Fear and loathing.
1. Panic.PR Play 9-11(Page 280)
The Public Relations Practitioner’s Playbook
“Infodemic”
A complex phenomenon caused by the interaction ofmainstream media, specialist media and Internet sites; and “informal” media – wireless phones, text messaging, wikis, twitters, pagers, faxes and e-mail, all transmitting some combination of fact, rumor, interpretation and propaganda.
David Rothkopf
Chairman and CEO of The Rothkopf Group
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“The newest computer can merely compound, at speed, the oldest problem in the relations between human beings – and in the end the communicator will be confronted with the old problem – of what to say and how to say it.”
Edward R. Murrow
Four more tips – No. 1
PR Play 9-1
Reporters like to talk to people who make news. It is your job to make that person available and your responsibility to prepare that newsmaker for the interview.
(Page 259)
The Public Relations Practitioner’s Playbook
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Four more tips – No. 2
PR Play 9-3Preparing the “Pitch”
(Page 263)
The Public Relations Practitioner’s Playbook
Four more tips – No. 3
PR Play 9-12Building Strong Reporter Relationships
(Page 281)
The Public Relations Practitioner’s Playbook
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Four more tips – No. 4
Maybe the most important tip!PR Play 9-2
“Never argue with anyone who buys ink by the barrel and paper by the ton.”
(Page 260)
The Public Relations Practitioner’s Playbook
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Electronic Release Template
Questions ???
M. Larry Litwin, APR, Fellow [email protected]
856-767-7730© 2011