meet erica 11117

Meet ERICA

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ERICAEnhanced Remote Intelligent Contact Agent

Background• The infomercial industry needed a lower cost per sale than

was available through live agents•Mobilize met that need and has been perfecting it with

highly developed IVR technology for 20 years.• Developed Call Flow Designer• Provides fully developed and integrated IVR Automated Agent• Full integrated implementation in less than 10 days• No code writing required: can be modified by an administrator


ERICA is a complete out-of-the-box automated contact center agent• Capable of doing 90% of what a live agent does at a fraction of the cost!• Fully configured Call Flow Designer allows ERICA to be in full production

within 10 days• For similar capability…

• You would spend over $100,000 • You would invest in over 12 months’ development time

• ERICA OFFERS complete integration with three fully configured modules• Order Capture Module• Customer Service Module• Prompts and Custom Folder Creation Module


Better than improving Agent performance – Improve Corporate Performance• Hire ERICA…• She will answer phones, take orders, process credit cards, track shipping,

reports her real-time activities 24x7 and never take a break. • ERICA can efficiently handle over 20 calls per hour and can burst to

handling up to 40 calls per hour.• Best yet. ERICA works for only $1.24 per hour (Based on a 24 hour day AT $895/mo.)

• Leave high-value activities for your humans – ERICA will gladly do everything else!


Initial Intro Main or Status

Payment Collection

Done

Main Collect Info

Compute Total

Upsell 1

Closing

Process Order

Object Based Call Flow Designer

• Product SKU Database• Up-Sell configurations• Priority shipping option• Media export• Logistics export• Single-pay or Multi-pay• Controlled Call Recording• Zero-out for Live

o Skills basedo Hours of Operations based

• Zero-outo Error

• Voice talent recording• IVR Technology implementation• CRM System Implementation• Virtual Terminal Reporting• TFN and DID Importer• Tax Calculations by Nexus• Order Processing• Transcription Module• Continuity Modules/ Recurring Charges• Touch-tone / Voice Recognition• Credit Card MOD 10 Module• Credit Card Processing Module

ERICA Order Capture Module and Features:


ERICA Customer Service Module with CRM:• Real-Time Credit Processing• Save-the-Sale technology• Order Cancellation• Web Services Data PUSH/PULL• Call Disposition Classification• Data dip to Pullup Account/Order• Order Modifications• Call Database with reporting

• Terms and Conditions• Product Info• RMA• Order Status• Tracking Integration Modules/API• Partial Credit Issuance• Continuity Management• Inventory Management


ERICA Prompts, Recordings, and Folder Creation:• Upload Individual Wav files per

prompt• Upload Complete Wav Libraries

o Upload Error Prompts• Multi-language

• Auto-Generating Programing Script• “Call.pl” Translates into VXML• Transcription “required” Module



Let’s summarize…• ERICA can do 90% of what a live agent does• Can be hired for $895 per month

• ERICA works for only $1.24 per hour (Based on a 24 hour day at $895/mo.)• She answers phones, takes orders, processes credit cards, tracks shipping,

reports her real-time activities 24x7, can save a sale, issue a trouble ticket or an RMA, and never take a break. • ERICA can efficiently handle over 20 calls per hour and can burst to

handling up to 40 calls per hour.• Leave high-value activities for your humans – ERICA will gladly do

everything else!


Thank You!For More Information, Contact:

Loris Johnson, Vice President, Strategy and Business Development

Mobile Media Agency - Automated Tele-Services - Commerce Platform

[email protected]

Mobile: (714) 623-4391• www.mobilize.today

mailto:[email protected]

http://www.mobilize.today/

meet erica 11117

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