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1 / Meirc Training & Consulting

2 // Meirc’s Vision & Mission

3 /// Training Services

4 //// Consulting Services

5 ///// Research Services

6 ////// Associations

Partial List of Key Accounts

Meirc training & Consulting

//// Meirc’s Offices

1Meirc training & Consulting is an independent multinational firm with more than 50 years of experience in the fields of management and human resources. since 1958, we have been successfully providing our clients with business and professional solutions, as well as expertise in the organization, management and development of human resources.

Meirc offers an impressive range of training, consulting and research services. our experienced multilingual consultants provide these services to a large number of organizations, both private and public. We pride ourselves on our track record and long-standing relationships with our clients, many of whom have been with us since we started business.

our training programs have attracted more than 105,000 participants from around 1,100 organizations, and our client base is steadily growing. Meirc has also established itself as a leader in the field of organization and human resources consulting. our experienced professionals have successfully completed consulting assignments and research studies in these fields for most of the major organizations in the Gulf area.

since the founding of the firm in 1958, we have served our many national and international clients in the Arab World, europe, Africa, the UsA and the Far east through our head offices in Dubai, as well as our offices or representatives in Kuwait, Lebanon and saudi Arabia.

Mohammad Al-BaroudiManager Quality SystemsSaudi Basic Industries Corporation

“ I and many others at SABIC believe that Meirc has made great efforts to achieve customer loyalty through outstanding professionalism and global standards.”

Meirc’s Vision & Mission

//// Meirc’s Vision

//// Meirc’s Mission

//// Meirc’s Ownership

2We are the leading management training and consulting firm that sets the highest standards of quality and service in the region, aiming at cultivating professional competence and providing effective business and human capital solutions.

Building on 50 years of experience, we continue to be the preferred choice for training and consulting services by:

• Committing to the highest professional standards of quality, operational excellence and integrity

• Relying on full-time, multi-lingual consultants who have international work experience coupled with in-depth cross-cultural and industry-specific knowledge of the region

• Providing innovative and practical solutions to our valued clients, based on best practices and current research

• Fostering partnerships with our clients through market-driven solutions and superior service

• Depending on loyal and hard working personnel who are competent, highly motivated and committed to their own development

• Utilizing the latest and most effective technology in our pursuit of innovation and continuous improvement

• Maintaining a healthy return on our shareholders’ investment in pursuit of growth, community service and added value to our clients

Meirc is owned by its current executives and senior consultants. ownership passes on to the next, younger generations of consultants who will then have the opportunity to lead and manage the firm in the future. this deliberate decision about ownership was made in order to continue to attract, motivate, and retain the very best talent.

training services

//// Public Training Programs

3Meirc’s training programs have been developed and are continually updated, based not only on the latest international management principles and practices, but also on field research, first-hand experience, in-depth knowledge of the region and the specific requirements of organizations.

Public training programs are open to participants from any organization. these participants have the opportunity to concentrate on their learning away from the job and without the pressures of day-to-day work. Participants also benefit from sharing experiences with people from other organizations and gain a new perspective on common problems.

Meirc’s training programs fall into a number of categories:

• Leadership and Management

• Interpersonal skills and self Development

• Communication skills

• Business Writing

• Human Resources Management

• training and Development

• Customer service

• sales and Marketing

• Finance and Accounting

• Administration and secretarial

• Public Relations

• Quality and Productivity

• Materials Management

• Contracts and Projects

• Maintenance and safety

• Information technology

Budy Kubursi Regional Vice President, AIGMEMSA Inc.

“ Overall a great session with superb interaction from all participants. A real enjoyable and educational experience. A true delight to the training arena.”

//// In-Company Training Programs

//// Individualized Training Programs

Meirc’s training programs can be offered “in-company” in english or Arabic and are then designed to effectively and economically meet the specific needs of the client.

In-company programs benefit the client because they:

• Address issues specifically related to the organization

• Include specially designed cases and exercises, which apply to the client’s situation

• enable the organization to select the proper mix of participants to ensure maximum benefit

• Build team spirit among the program participants

• Are cost effective

Individualized training Programs (ItPs) represent concentrated, practical, one-to-one coaching sessions, with individuals receiving the full-time attention of specialized and experienced consultants.

Meirc has conducted many such in-depth training programs, which were specifically designed for individual participants. the subjects covered were based on the particular needs of each participant. the programs usually comprise briefings by Meirc senior consultants, reviews of manuals, reports and other data, as well as supervised exercises and structured discussions. ItPs may last from one week to three months, depending on individual and organizational needs, and may be conducted in english and/or Arabic.

Bruce Murphy Director of Human ResourcesAggreko International

“ Meirc has worked to incorporate our core behaviours into the programs and as a result the training has relevance and the benefit of immediate application.”

training services (cont’d)

//// Action Plans and Training Follow-up

//// Training Methodology

Meirc relies on a variety of training and facilitation methods and techniques. Used whenever applicable, these methods are aimed at enhancing individual and group interaction while maximizing learning. some of these methods are:

• Brief presentations by the consultant

• Group debriefs

• Individual and team exercises, indoors and outdoors

• Behavior modeling and role-plays

• one-to-one and group discussions

• Case studies, simulations and small projects

• Video films, video taping and playback

• self-analysis questionnaires and learning instruments

• Individual action plans (to follow up and evaluate training results)

Most training programs are held from 8:30 am to 3:00 pm (lunch included). However, some programs, in particular in-company programs are more intensive with extended hours.

to ensure the concepts and skills introduced in our programs are duly transferred to the workplace, Meirc is ready to incorporate an “action plan” section at the end of any training program. this section will constitute an integral part of the training and will be completed by the participants before the closing of the program.

If requested by the client, Meirc also stands ready to design a follow-up training session and/or consult with the client to try to expedite the transfer of learning and to deal with any post-training issues which may impact the business.

Meirc’s Vision & Mission

//// Preparation for Certification Exam

//// Meirc’s Ownership

2

In line with our commitment to excellence, Meirc offers a number of training programs preparing professionals for certification exams in areas like management, finance and accounting, human resources and compensation management, sales and marketing, as well as project management.

the purpose of this service is to recognize professionals with the commitment and dedication to plan their personal training and development in such a way as to achieve certification. the MPC will be awarded to those who, in their respective fields:

• Have attended one of the “Professional Certification” programs offered by Meirc, and

• Have passed, upon completion of the program, the assessment test administered at the end of the program, and

• Have successfully completed the project assigned to them by the Program Leader within the time frame agreed

the MPC will attest that a candidate has met the professional standards that Meirc has developed and nurtured over the last 50 years. He or she will receive, in addition to the Attendance Certificate, a special Certificate that will attest his or her credentials as a Certified Professional.

Samira Hassan Abdulla Al Ali Head of Operations Planning SectionAbu Dhabi Distribution Company

“ Very interesting program that helps you to know how to play it smart.”

Consulting services

//// Human Resources Management

//// Performance Management

4Meirc works with clients to help identify issues and solve problems using a systematic and creative approach. Meirc’s involvement varies with the nature of the situation and the request of the client. In particular, the assignment may range from ad hoc advice on a particular problem or issue, to the design of comprehensive systems for the client as well as the evaluation and revision of existing systems.

After meeting with the client and agreeing to the scope of the project, a team of specialized consultants starts working with the client’s staff. together they collect facts and data, which they then analyze using the latest techniques to identify practical solutions. After agreeing on the solutions, they train the client’s staff, assist in the implementation and help the client achieve long lasting benefits.

the range of consulting services is wide and includes:

• Job Analysis, Descriptions and evaluation

• Personnel Policies and Procedures

• organization and Manpower Planning

• Compensation and Benefits

• Compensation/salary surveys

• Competency Frameworks, Models and Dictionaries

• Performance Management systems

• Competency-Based Performance systems

• Performance-Based Reward systems

Suzanne BachaSenior Manager/Head of Human ResourcesBank Audi, Audi Saradar Group

“ Meirc consultants were responsive to our emerging needs; they showed constant concern about the project’s well-being and its impact on the Bank.”

//// Training and Manpower Development

//// Stategic Management

//// Organization Management

//// Manpower Efficiency

• training needs Analysis

• evaluating training effectiveness

• Competency Gap Analysis

• Audit of the training and Development Function

• Career Development and succession Planning

• strategic Planning

• Audit of Key Performance Indicators

• Management of Change

• Performance Measurement and the Balanced scorecard

• organization Reviews

• structure Development

• Process Mapping

• simplification of Work Methods and Procedures

• Assessment of employee Potential

• Productivity, Work standards and Manpower Levels

• employee Communication strategies

• employee satisfaction surveys

//// Improvement Strategies

//// Sales and Marketing

//// Corporate Finance and Investment

• total Quality Management

• Audit of Materials Management

• Audit of Maintenance Planning

• Audit of Project Management

• sales Management systems

• Customer service Programs

• Marketing strategies

• service Quality Management

• Financial Policies and Procedures

• Internal Control systems

• Budget systems and Manuals

• Feasibility studies

• Business and Financial Forecasting

• Pre-IPo Due Diligence

• Financial Restructuring and sensitivity Analysis

• Design of Investment Policies

Zohoor H. Al-SabbaghHead of Clinic and Community Health SectionDubai Municipality

“ Leadership skills cannot be obtained from just training but guidance from experts; Meirc can offer the types of courses you need for your work or yourself.”

Consulting services (cont’d)

the research carried out by Meirc focuses on studies related to management in the Arab World. Much of our research is conducted with practicing managers and executives whose involvement helps in shaping and supporting particular studies.

Taher DiabQuality Assurance ManagerQatar Petrochemical Company

“ Meirc never ceases to exceed my expectations; from organization…to instructors…to training materials. It is always world-class.”

Research services 5

Associations6

Project Management Institute (PMI)Registered education Providers (R.e.P.)

AsQ (American society for Quality)

Chartered Management Institute (CMI) the Chartered Institute of Management Accountants (CIMA)

occupational safety and Health Administration (osHA Academy)

nAsBA

Institute of Administrative Management (IAM)

//// Countries of Operation

Afghanistan

Lebanon

sudan

Kuwait

saudi Arabia

Algeria

Liberia

sultanate of oman

Bahrain

Libya

syria

Djibouti

Malaysia

tanzania

Indiaegypt

nigeria

Uganda

Iran

Pakistan

United Arab emirates

Jordan

Qatar

Yemen

Partial List of the Key Accounts

Mobily

saudi Basic Industries Corporation - (sABIC)

Abu Dhabi Company for onshore oil operations(ADCo)

saudi electricity Company

Kuwait Petroleum Corporation

Algec Gt services

sheikh Khalifa Medical City

Khalifa Bin Zayed Al nehayan Foundation

Western Region Development Council

Dolphin energy Limited

ADnoC Distribution

Central Bank of nigeria

Abu Dhabi Gas Liquefaction Co. Ltd.

Abu Dhabi Ports Company

Kuwait oil tanker Company

Abu Dhabi oil Refining Company (tAKReeR)

Mubadala Development

Al Rahba Hospital

Dubai Airport Free Zone Authority

Abu Dhabi education Council

saudi telecom Company

saudi Arabian Mining Company

Abu Dhabi securities exchange

saudi Food & Drug Authority

General secretariat of the executive Council

Department of transport

Al Gharbia Hospitals

Abu Dhabi sports Council

Abu Dhabi Polymers Co. Ltd.

telecommunication Regulatory Authority(UAe)

Dubai Chamber of Commerce & Industry

saudi Commission For tourism & Antiquities

Maaden Gold Company & Base Metal

Abu Dhabi Investment Authority

Abu Dhabi Food Control Authority

HsBC Bank egypt

Al Faisaliah Medical systems

Abu Dhabi Airports Company

oman India Fertiliser Company

Al Ain Municipality

saudi Arabian Airlines Ground services

supreme Council of Information & Communication technology

Abu Dhabi Health services Company

oman Refineries And Petrochemicals Company Llc

overseas technical service Kish Ltd. (ots)

Zain

Yousuf Khalil Almoayyed & sons

total -DGeP/FeI/Gs/CsI

Abu Dhabi Retirement Pensions & Benefits Fund

national Water Company

the executive Council

Department of Municipal Authority Affairs

General Authority of Civil Aviation

national Unified Procurement Medical supplies Company

PAe - Lockheed Martin Company

saudi Aramco Mobil Refinery Co. Ltd.

saudi Aramco shell Refinery Co.

Al-Khafji Joint operations

Finance House

Viva

the syria trust For Development

Royal Commission for Jubail & Yanbu

oman LnG LLC

White nile Petroleum operating Co. Ltd.

Funet trading Co ( L . L . C )

offset Program Bureau

Qatar Fertilizer Company

Maersk oil Qatar As

emirates Aluminium

Wintershall - Libya

sahara Petrochemical Company

nigeria LnG Limited

saudi Arabian Chevron Inc.

Zakum Development Company

Maaden Phosphate Company

saudi Aramco Lubricating oil Ref. Co.

Canadian nexen Petroleum Yemen

Public Procurement and Disposal of Public Assets Authority

Greater nile Petroleum operating Co.

Ruwais Fertilizer Industries

Mafraq Hospital

emirates steel Industries

Al Ain Hospital

Abu Dhabi Marine operating Company

saudi Arabian Markets & shell Lub Co

Qatar Investment Authority

T +971 4 334 5858 F +971 4 334 5440 meirc@meirc.com www.meirc.comP O Box 5883 Dubai, United Arab Emirates