Melissa Torres871 Roberts Rd Bensalem Pa 19020(215)858-0222 (cell)Lissy628@verizon.netEducation Bucks County Community College

Newtown, PASeptember 2005-presentComputer Science and Information Technology

Penn State AbingtonAbington PaAugust 2003-January 2005

Conwell-Egan Catholic High SchoolFairless Hills, PAJune 2003

EmploymentTrion Benefits Administrator, King of Prussia PA 2011-Oct 2015Service Specialist• Generate and send carrier and payroll files• Run various data reports• Generate print jobs such as worksheets, confirmation statements• Generate and send out email communications• Run Client specific procedures. • Perform day to day operations (such as report generation and data transmission)

accurately and on time• Assists with development and maintenance of operational documentation.• Process census files• Performed in Access and some SQL• Created various databases in Access and generate numerous reports and queries• Knowledge in various aspects of processing on the back end of Insurance processes due

to working with various vendors and carriers.

PeopleSoft (Trion Benefits Administrator), King of Prussia PA Employee Advocate• Call Center Experience• Handled an average of 40-60 inbound calls• Enrolled associates in their health benefits• Answered questions with regard to cobra and FSA• Assisted associates with health benefits.• Assisted associates with any questions with regard to health benefits.

Estee Lauder Companies Inc., Bristol, Pa 2007-2010Customer Service Representative• Call Center Experience• Handled an average of 40-80 inbound calls• Answered Emails from consumers regarding product questions, service issues, and

suggestions.• Utilized SAP to input consumer information• Utilized Access to obtain various information, such as ingredient information.

Torresdale Frankford Country Club, Phila, PA 2002-2006Server• Worked closely with club members in taking food orders.• Input orders into micros system.• Delivered food and drink orders to tables

MedCom Professional Services, Levittown, PA 2002-2003Customer Service Representative• Answering Service for various businesses and Doctor’s offices. • Answered phone calls after hours for various companies and relayed messages to the

businesses upon returning to business. • Relayed messages to doctors’ offices for patients.

Skills• More than 4 year’s successful experience in customer service.• Possess solid computer skills.• Excellent working knowledge of Microsoft Excel, WordPerfect, Microsoft Word, Outlook• A team player, acknowledged as “Total Quality Customer Service Professional.”• Proficient in SAP• Proficient in Access • Excellent problem solver with an ability to look outside the box• Perform filing, data management, drafting and editing short office memos• Assist with all other office administrative duties• Ability to type 60-65 WPM• Ability to motivate co-workers and think outside of the box.• Quality assurance review of phone calls of call center phone calls. • Documentation preparation and design for various tasks.